OBJECTIVE

• Seeking a challenging Business Analyst position where my proven technical and communication skills will contribute to a corporation by working independently and in a team environment to achieve project deliverables successfully by implementing contemporary business processes and system solutions.

SUMMARY

• Goal oriented professional dedicated to high levels of customer satisfaction and meeting aggressive business goals with good experience as a Business Systems Analyst and project management.
• Overall 10 years of experience in Information Technologies having worked with various Business Partners and multiple Tech teams to meet the project schedules and Cost.
• Extensive experience in Software development life cycle (SDLC), including Agile, Waterfall, V - model.
• Extensive experience in Requirement Gathering Analysis via user interviews, walkthroughs, and existing system documentations resources and procedures.
• Skilled in interacting with the business users to identify business and information needs to initiate process changes and creating Use Case Analysis including Use Case Diagrams, Use Case Scenarios, Activity Diagrams, Sequence Diagrams, based on UML methodology using MS Visio.
• Strong experience in writing Project Charters, Business Requirement Documents, Functional Specifications Documents including Use Cases, and also preparing Test Plans, and Test cases.
• Project Management experience includes client management, customer interaction, scope identification, project planning, change control, and integration release management.
• Strong experience in Project Management tools such as MS Project for status reporting and project planning.
• Excellent knowledge of Black Box testing on client-server and Web based applications, and tracking requirements and trouble tickets using HP Quality Center.
• Organized weekly Project Status and task review meetings.
• Strong analytical and problem solving skills
• Excellent interpersonal, communication and customer relational skills.

TECHNICAL SKILLS

Languages: COBOL, JCL, Pl/I

Databases & Tools: DB2, MS SQL Server 2000 and MS Access

Web Technologies: SharePoint 2010, HTML, XML and HTTP concepts

Software: MS PowerPoint, Word, Excel, Visio, Live meeting, Lync and Lotus Notes

Quality Management: Quality Center, Bugzilla, QTP

Project Management: Clarity, MS MPP, MS OneNote

Methodologies/ Frame work: Waterfall, V-model, Agile / SCRUM, SDLC 2.0, Business Modeling, Use Case Diagrams, Sequence Diagrams, Activity Diagrams

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Business Systems Analyst

Responsibilities:

• Involved in Project Definition Phase of the project to understand the Business Objectives and Goals.
• Prepared Project Deck to share the Project Overview with all the key stakeholders to get their inputs and any technology constraints.
• Identified the impacted teams after discussing with the Architecture team to formally engage them in the project.
• Created project distribution groups for easy communication between the teams and Business partners.
• Prepared Business process flows for easy understanding and execution of the project by the Tech teams.
• Analyzed and prioritized user and business requirements that must be included during the process of integrating the various cross-platforms and subsystems.
• Created Requirement Traceability Matrix to track completion of Functional Requirements derived from High Level Business Needs.
• Created simple and effective dashboards using MS-Office tools to generate Project status report, Financial Reports and Issue Tracker.
• Conducted JAD session with management, SME, users and other stakeholders for open and pending issues.
• Well organized and maintained Project documents as per Amex SDLC standards and internal Audit Group. Have received G+ rating for most of the projects executed.
• Scheduled and chaired meetings to discuss on the critical issues of the project like cost, timelines and Technology constraints.
• Coordinated the Technology Due Care, Joint Application Development review and Vulnerability Threat Assessment meetings with the SAR governance board to get an approval in proceeding with the solution of the project.
• Prepared Test Strategy, Test Plan and Test Case document for few projects as a Test Manager. And also published the Test Results after the SIT & UAT.
• Uploaded the Functional Requirements and Test Cases in the Quality Center execute them to generate Test Results. And also to report the bugs to the related Technology teams.
• Assisted the Project Manager in managing project resources and project timeline using MS Project.
• Assisted with user testing of systems, maintaining quality procedures, and created appropriate user documentation.
• Prepared and reviewed the Project Implementation plan with the impacted Tech Teams to deploy the project successfully by coordinating multiple teams located in different time zones.
• Performed Project Closure activities by collecting the feedback from the Project Team and take the best practices forward for the next project.

Environment: Windows 7, MS Outlook, MS Excel, MS Word, MS Visio, Live Meeting, Lync, SharePoint 2010, Project document Repository, Quality Center and Lotus Notes.

Confidential, Phoenix, AZ

Sr. Software Engineer

Responsibilities:

• Analyzed the Client Requirements and prepared Technical Specification Documents.
• Involved in Brainstorming and System review meetings to discuss on the key issues of the project.
• Involved in performance Optimization of the project by reprogramming the JCL's.
• Involved in Unit testing for controlled testing of the code with various inputs.
• Involved in Integration Testing of the modules to test the application as a whole to ensure the stability and functionality as per the Business requirements.
• Involved in weekly Defect reporting meeting to address and contain the various programming and Technology issues.
• Conducted JAD sessions with business team, end users and technical teams.
• Created and developed Use Case diagrams using Microsoft Visio.
• Assisted client in developing content and training materials; recommended enhancements and identified new business requirements.
• Assisted in developing Quality Assurance test plans based on functional and technical specifications
• Assisted the Project Manager in project sizing.
• Organizing weekly Project Status and Task Review meetings
• Coordinated and prioritized outstanding defects and System enhancement requests based on business requirements,
• Creating PowerPoint presentations and project updates using MS Project for management review.

Environment: Windows XP, IBM Vanilla Mainframes(COBOL, JCL, DB2, VSAM), Changeman, Easytrieve, FileAid.

Confidential

Software Engineer

Responsibilities:

• Analyzed the Client Requirements and prepared Technical Specification Documents.
• Involved in Brainstorming and System review meetings to discuss on the key issues of the project.
• Involved in performance Optimization of the project by reprogramming the JCL's.
• Involved in Unit testing for controlled testing of the code with various inputs.
• Involved in Integration Testing of the modules to test the application as a whole to ensure the stability and functionality as per the Business requirements.
• Involved in weekly Defect reporting meeting to address and contain the various programming and Technology issues.
• Conducted JAD sessions with business team, end users and technical teams.
• Created and developed Use Case diagrams using Microsoft Visio.

Environment: Windows XP, Pl/I, IMS - DB, DB2, JCSL, Endevor, FileAid, Visual Source Safe.

Confidential

Software Test Engineer

Responsibilities:

• Design test plans, scenarios, scripts, or procedures.
• Test system modifications to prepare for implementation.
• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
• Document software defects, using a bug tracking system, and report defects to software developers.
• Identify, analyze, and document problems with program function, output, online screen, or content
• Monitor bug resolution efforts and track successes.
• Create or maintain databases of known test defects.
• Plan test schedules or strategies in accordance with project scope or delivery dates.
• Document test procedures to ensure reliability and compliance with standards.
• Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
• Update automated test scripts to ensure currency.
• Install, maintain, or use software testing programs.
• Conduct software compatibility tests with programs, hardware, operating systems, or network environments.
• Evaluate or recommend software for testing or bug tracking.
• Conduct historical analyses of test results.
• Provide technical support during software installation or configuration.
• Perform initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source.

Environment: Windows XP, Quick Test Professional 8.2, Quality Center 8.2, DART, WAPT, Bugzilla