SUMMARY

• Over 10 years’ experience in IT industry including 6+ years’ experience as Salesforce.com Business Analyst
• Worked on salesforce.com implementation, customization of page Layouts, objects, fields and tabs
• Comprehensive experience in gathering user requirements, preparing and analyzing Business Requirement Documents (BRD).
• Strong experience in documenting existing processes, requirement analysis and documentation, develop detailed functional solution documents (FSD), conduct review sessions with teams and assist business in UAT.
• Experience in coordinating and conducting Joint Application Development (JAD) sessions with Subject Matter Experts (SME’s), technical staff and business developers
• Good experience with Administration, Configuration, Customization, and support experience on Salesforce.com Platform.
• Expertise in Sales force access & visibility, Workflow approvals, Data Validation, Data Utilities, Data Migration from applications like SFDC using Data Loader utility.
• Created documentation for training, communications, release notes associated with Salesforce.
• Exceptional skills in team building, problem - solving, communication, co-ordination and presentation skills
• Possess a deep understanding, through my participation in multiple engagements, in Retail, Commercial, and Anti Money Laundering.
• Expert in collateral documentation, risk-assessment, reporting and loan review.
• Maintain relationships with internal and external stakeholders, communicating requirements clearly.
• Strong leadership, communication & organizational skills, proven ability to successfully analyze organization's critical support requirements, identify deficiencies, potential opportunities; develop innovative solutions for increasing reliability and improving productivity.

PROFESSIONAL EXPERIENCE

Confidential, CA

Business Analyst

Responsibilities:

• Involved in end to end Business Analysis.
• Involved in multiple projects across different business units on SalesForce platform. Business Loans Promotions, Credit Card Promotions, Mortgage Promotions are the applications developed on SalesForce Platform.
• Responsible from inception to requirement gathering.
• Conducted Workshops for business requirement gathering
• Designed Lead Management Process to capture leads from different channels
• Configured and Customized SalesForce - Creating Fields, Custom objects, Page Layouts, Validation Rules, Workflows, Record Types etc.
• Configured Lead Management Process - Setting Up Record Types, Auto response rules, Assignment rules, Queues etc.
• Created Security Model using Profiles, Roles and set up users.
• Configured the security for users.
• Managed all User Acceptance Testing of Business Processes

Confidential, San Jose, CA

SFDC Business Analyst

Responsibilities:

• Interacted with Marketing, sales and customer service users for requirements gathering & documentation.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users
• Worked with team at off-shore location and understanding their business requirements and creating prototypes accordingly
• Modeled the as-Is system and conducted the complete GAP analysis for the existing system in order to map it to the To-Be system.
• Issued user interface design recommendations to enhance the current feature functionality
• Managed offline marketing strategies, time management strategies, to maximize the time spent working
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Dashboards and Reports
• Customized Reports and Dashboards according to clients need to provide fast access to key, real-time business metrics
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard
• Supported and assisted QA in developing Quality Control (QC) test plans and test scripts, as well as supporting and assisting clients in all testing phases through UAT
• Organized weekly Project Status and Task Review meetings

Confidential, CO

Business Analyst

Responsibilities:

• Gathered and developed a requirements document in a systematic using Rational Requisite-Pro and Rose.
• Performed Gap analysis of Legacy and New systems and identified requirements based on Gap analysis.
• Project adopted agile methodology of SDLC for requirement, development and testing.
• Performed Data Mapping of Legacy system data with Target system’s data model.
• Performed JAD Sessions, Focus Groups and coordinated with Business Users and Developers in a non-ambiguous and precise fashion.
• Involved in collection of functional requirements from system users and preparation of BRD.
• Modeled the detailed design of the system using Process flow diagram using MS Visio.
• Followed a structured approach to organize requirements to follow business processes, business rules.
• Prepared support documents containing the essential business elements, detailed definitions through mapping.
• Aided management in standardizing GUI and recommending alternatives for in corporation in a phased, iterative manner.
• Participated in keeping the track of Project plan and keep the project is on schedule.
• Involved in prototyping the application and its functionality screens.
• Involved in creation of Test Strategy and Test plans for UIT and UAT.
• Verified the Business Scenarios on new builds and built new test cases to allow extended testing by the QA team.