Business Analyst Resume Profile

Summary

Complete client specific documentation that outlines design details of Service-Now development and UAT
Development experience in a client environment in the incident and change Service-Now applications
Maintain support for commercial software manufactures, which include BMC BPPM applications and HP OpenView solutions
Act as a single point of contact through project communication and solution development among key staff and external vendors, and provides coordination of final deliverables
Commit to 24/7-support coverage to assist customers with system outages while striving to meet best possible response times and quality standards
Supports customers and vendors by troubleshooting application issues including installation, operation, and customizations
Configure monitoring instances within the BPPM product suite
Assist clients in building and maintaining a monitoring environment of 500 agents
Responsible for the deployment of software upgrades on over 500 agents

TECHNICAL

Confidential

Confidential

Documented technical requirements and use cases to scope functionality of website
Created relational data models using SQL to track the flow of information throughout site
Supervised user content on Drupal driven website to ensure safety of personal information
Established personal web host in order to store all data collected from website
Collaborated with four other team members on site functionality to create a user-friendly site that appeals to a demographic of young adults aged 17-25