SUMMARY

• Around 6+ Years of Professional Experience as a Business Analyst with Project Management Skills.
• Strong knowledge in P&C, Personal Lines & Commercial Line Insurance and Online Banking
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile
• Experience working with Claims, Billing, CRM and other modules of the P&C applications.
• Vast Insurancebusinessknowledge with project experience in various LOB’ssuch asPersonal(Auto, Dwelling, Home owner) and Commercial (Commercial Auto, Workers Compensation, Commercial Property, General Liability,BusinessOwners Policy (BOP), Commercial Package Policy (CPP).
• Extensive experience in analyzing and gathering requirements
• Expertise in Class diagrams, Object diagrams, GAP Analysis, Use case diagrams, State diagrams, Sequence diagrams, Activity diagrams, and Collaboration diagrams
• Proficient in using UML in behavioural, structural and architectural modeling - in creating Use Cases, State, Activity, Class and Sequence diagrams.
• Excellent in design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and Test Documents
• Experience conducting User Acceptance testing (UAT).
• Proven success as a business analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.
• Effective in executing multiple tasks and assignments ahead of schedule.
• Worked on multiple data analysis task to analyze data, tables and other database contents.
• Advised management on improvement strategies.
• Highly effective management and organizational skills with ability to prioritize
• Demonstrated ability to identify root causes of problems considering both the long and short-term impact of proposed solutions and developed workable solutions.
• Ability to manage (Multiple) project tasks with changing priorities and tight deadlines.
• Ability to work well in a team. Open to team related tasks, team meetings, team interaction and conference calls.

TECHNICAL SKILLS

Project Methodologies: Agile, Waterfall, Matrix

Business Modeling Tools: MS Visio, Rational Rose

Requirement Management Tools: Rational RequisitePro

Defect Tracking Tools: Rational Clear Quest, Quality Center, Bugzilla

Operating Systems: UNIX, Windows

RDBMS: MS SQL Server, Oracle, Load runner, TOAD

Languages: SQL/PLSQL, Java, HTML, C#.NET, VB.NET

Business Applications: Microsoft Office Suite

Project Management Tool: PeopleSoft, MS Project

PROFESSIONAL EXPERIENCE

Confidential, Dover, NH

Business Analyst

Responsibilities:

• Provided accurate and timely information to all external and internal stakeholders.
• Utilized best practice requirements-gathering techniques to elicit, analyze and document requirements
• Performed gap and impact analysis between current and desired state.
• Develops and prepares computer systems requirements and develops procedures to process data
• Responsible for Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis with Document and Records Management
• Created best-practice requirements deliverables, such as use cases, system process flows and context diagrams
• Analyzes functional problems and determines techniques and requirements
• Able to lead and facilitate business process mapping and use business processes as a starting point to perform GAP analysis
• Worked extensivelywiththe end users team in understanding thebusinessrules and writing requirement specs, technical specs andmappingdocuments from staging todatamart, cubes and reporting needs to the end user community which includes underwriting, claims, finance, technical accounting, reinsurance and actuarial departments.
• Prepares definition of functional problems and makes recommendations for software to deliver solutions
• Investigating and resolvingdataissues across platforms and applications, including discrepancies of definition, format and function.
• Created wire frames, process maps, visual specification, and dataflow models to describe intended user experience.
• Ensured the requirements accurately and sufficiently describe business needs and have been translated to technically efficient and effective requirements.
• Documented and tracked all product defects with use of SQL (reporting).
• Developed tables, Views, Stored Procedures and Triggers using SQL Scripting
• Writing Complex SQL queries and optimizing SQL Queries
• Advised business partners on the technical implications of business requirements.
• Defined and applied standards and quality criteria to ensure consistency and a full audit trail of work.
• Worked with team members to ensure business and functional requirements are well understood and documented.
• Collaborated closely with IT developers and quality assurance staff to ensure that requirements are clearly defined and understood, and supported by solution outputs.
• Reviewed and signed off on technical designs and their ability to meet business needs.
• Conducted and participated in walkthroughs to generate consensus, maintaining quality and resolve issues among different stakeholders in the SDLC.
• Prepared the requirements traceability matrix to ensure that all the business requirements are traced to system requirements and all system requirements are traced to one or more test cases.
• Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.

Environment: MS Office, MS Project,MS Visio, Agile, Quality Center, SQL, SQL Server.

Confidential, Birmingham AL

Business Analyst

Responsibilities:

• Gathered and document business requirements for Intranet.
• Developed functional requirement for Personal Auto and Homeowners for different states.
• Eliciting and documenting user requirements for underwriting pricing/rating and submissions
• Responsible for requirement gathering of Policy rating process, endorsement and cancellation
• Identified various rating risk Factors as per a pre-defined set of rules and created process and data flow diagram
• Conducted Various Research work on user enhancements.
• Business Architecture: Working with end users to identify business requirements.
• Perform requirement sessions with Business users.
• Involved in gathering Premium Processing Requirements.
• Review RFP responses and estimates from multiple vendors offering Policy Admin (PAS), Claims & Billing modules in support of accounting, claims and underwriting departments
• Implemented a structured system development methodology with emphasis on Systems Development Life Cycle (SDLC) that dramatically improved productivity and reduced errors.
• Carried out queries from customer data base using SQL
• Converted Business specification in Functional Specification.
• Analyze current data stores and generate UML diagrams of logical and physical data.
• Identified opportunities for business process improvement and initiate efforts to make improvements.
• Worked with the actuarial group to update and communicate rating changes/requirements
• Performed Business Process Modeling using Visio. Performed customer data analysis.
• Wrote SQL queries to retrieve data from databases after data migration.
• Deliverables included requirements documentation, training material, process mapping, high level system mapping and detailed project plans
• Worked on data modeling and produced data mapping and data definition documentation
• Identify research, investigate, analyze, define and document business processes.
• Conduct workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
• Wrote test cases for functionality and interface validation.
• Developed test scenarios for homeowners and automobile incorporating different rating factor for different statues.
• Prepared Test Plans and guidance for Assisting QA Team and its methodologies.
• Interacted with management, system analysts and technical developers for setting project goals.
• Created different Traceability views to maintain the Traceability of the requirements.
• Analyzed operating procedures and policies on an ongoing basis and recommended and implemented improvement plans where appropriate.
• Daily interaction with various system teams, development teams, front office business managers and client service representatives.
• Involved in UAT testing.
• Used Quality Center documentation management and defect tracking.
• Generated the detailed reports of the Bugs, Pass-Fail report and Assigned defects using Quality Center.
• Participated in Triage Meetings, weekly status meetings with IT and business people.

Environment: RUP, Quality Center, Oracle, UML, MS Visio, XML, MS Office, MS Project, SQL, SQL Server, etc.

Confidential, Richmond, VA

Business Analyst

Responsibilities:

• Worked with clients to better understand their needs and present solutions using structured SDLC approach.
• Facilitated JAD sessions and design meetings with the Stakeholders, SME’s and Leads of Interfaces and drove a group to consensus both in person and remotely
• Created and managed project templates, use case templates, requirement types and traceability matrix
• Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process.
• Documented the user requirements, Analyzed and prioritized them and converted them into functional requirement document (FRD) and technical Design document (TDD).
• Provided ‘What If Analysis’ and Exception Handling in the Functional Requirement Document.
• Planned and defined Use Cases, Created Use Case diagrams, Scenarios and Use Case Narratives using MS Visio.
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.
• Authored various Use Cases and Activity diagrams, Sequence diagrams, business process flow diagrams, and define the Data Flow Diagrams
• Wrote SQL queries to retrieve data from databases after data migration.
• Scheduled meetings with developers, System Analysts and testers for the project completion.
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing.

Environment: PL/SQL, Quality Center, UML, MS-Project, MS-Office Suite, MS Visio