PROFILE:

• Business Reporting Analyst with advanced technical, analytical and financial business skills.
• Exceptional process improvement consultant with strong management reporting experience as project manager and data analyst supporting operations.
• Lead contributor for outstanding large and small companies.
• Motivated to work with a team and leadership reaching business goals driving towards success.
• Experience working in IT, healthcare, telecommunications, retail, HR staffing and financial services industries.
• Eight (8) years of supervisory experience.
• Primary skills in operations, payroll administration, finance and budgeting. Proven track record implementing business strategies and exceeding goals.
• Over 20 years of demonstrated teamwork and leadership skills.
• A positive attitude and adaptable skills have made me a key contributor to bottom line results as a former manager and director.

COMPUTER SKILLS:

MS Office Suites software; SharePoint and a host of proprietary Confidential software tools; QuickBooks Pro; Visio; Business Objects; ADP Payroll set - up, EZLabor Manager and ADP RUN implementation skills. Proficient usage of Hyperion Essbase and Hyperion Financial Management, Oracle, Softrax and JD Edwards; PeopleSoft Financial and HR; SAP; Crystal Reports and Monarch software. Experienced user of Internet Explorer, MS Outlook, MOC and Lotus Notes. Adaptable asset in using proprietary company software.

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Telesales Representative

Responsibilities:

• Responsible for outbound telephone calls to residential or commercial customers for the purpose of prospecting leads/upgrading current customers, promoting products and services, and closing all sales from new sales to sales to existing customers.
• Completed orientation, training, nesting and joined Outbound Sales team to sell Confidential High Speed Internet and Unlimited Voice Saver services to existing customers for upgrades in service.

Confidential, Alpharetta, GA

Field Store Customer Service Associate

Responsibilities:

• Provide assistance to Confidential shoppers at the customer service checkout registers and in the dressing room.
• Responsible for merchandise recovery and organization before, after shifts and EOD store closing.

Confidential, Sandy Springs, GA

IT Business Analyst and Technical Project Services Manager

Responsibilities:

• Integral PMO team member on projects using tools and templates for project planning, Visio process diagrams and management reporting configurations using pivot tables.
• Scheduled and prepared monthly financial reports for program / project forecast and actual expense burn rates using Hyperion Essbase with BOA PCM.
• Assigned to lead BAC Technology Infrastructure PMO Change Materiality coordination and PMP reporting, and risk management with process rigor involvement using Nexus and PPRT.
• Proficient skills used daily in MS Office Suites, Visio, SharePoint, Outlook and Communicator to address business process improvements.
• Familiar with creating pages and folders in SharePoint 2007 and 2010, uploaded daily reports, updated calendars, created meeting agenda’s on the Confidential server.
• Prepared Web part links to documents and announcements using SharePoint 2010.
• Provided project management support for our client, Bank of America, on the largest MS Windows 7 migration project in the world consisting of 400,000 user devices and thousands of applications.
• Hardware and Software deployment of appropriate technology solutions to meet business requirements.
• Key contributor of Application Rationalization software team for over a year.
• Effectively communicated with BAC associate teams and facilitated meetings for improving decision-making.

Confidential, Roswell, GA

Management Analyst / Business Consultant

Responsibilities:

• Primary client for past 5+ years for physician in healthcare; i.e., obstetrics and gynecology practice.
• Hired as Part-Time management analyst and business manager using analytical research skills to troubleshoot and resolve day-to-day business issues encountered in a medical practice.
• Implemented QuickBooks accounting System; created financial reports tracking performance data.
• Implemented PCI Compliance and maintained annual compliance with BB&T and trained the staff.
• Implemented ADP Payroll system with biometric time clock; Processed bi-weekly payroll for 3 years.
• Analyzed procedure code reimbursements; created marketing materials for greater community awareness; secured bids for various office resource needs and created staff job descriptions and evaluations.
• Conducted financial research, analyzed performance against set objectives to determine emerging trends.
• Prepared revenue and expense spreadsheet analysis; clinical procedure code analysis for practice benchmarking.
• Work with small business owners by addressing IT, marketing, financial, HR policy and administrative process improvements to increase owner’s focus on operations, helping the business thrive.
• Licensed as a Notary Public in Fulton County, Georgia

Confidential, Alpharetta, GA

Financial Analyst

Responsibilities:

• Successfully worked with N. America Controller preparing 2009 Confidential budget forecasts reports using 2008 retrieved downloads from Business Objects and imported into Excel to perform run-rates for balance of year.
• Successfully completed the North American Confidential forecast reports 3 weeks ahead of schedule.
• Used pivot tables and Vlookups to analyze data for each division for report distribution to managers.
• Completed assignment successfully and faced a hiring freeze due to recession; became unemployed at same time as MBA was completed.

Confidential, Atlanta, GA

Financial Analyst

Responsibilities:

• Accurately updated Customer Segmentation Reporting monthly revenue and gross margin reports in PowerPoint using Hyperion Essbase to create the Excel reports;
• Validate data returned from customer and financial databases.
• Updated Active Customer Reporting monthly reports on time detailing active, inactive, and consistent revenue generating customers by region and district using Hyperion Essbase; validated data returned from customer database is consistent with previous months, and reported discrepancies to Hyperion administrator(s).
• Researched customer database maintenance in People Soft by company to determine parent-child relationships for customers; manually linking children companies to the appropriate corporate customer; assigned SIC codes.
• Researched companies using Hoover’s and company websites to determine industry associated; Based on research findings, categorized companies into one of RUSA standard industry classifications using People Soft.
• Downsized due to economic recession.

Confidential, Alpharetta, GA

Compensation Business Analyst

Responsibilities:

• Assisted with the Sales Incentive Compensation Management calculations of employee group threshold rates based upon annual quota amounts, prepared Appendix A documents for employee signatures.
• Worked with the SICM Director and Manager to add, update employee compensation data in the Excel master data spreadsheet, the Seibel ICM system and in Lotus Notes.
• Developed tracking process of employee profiles added to compensation systems, documented procedures.

Confidential, Atlanta, GA

Senior Accountant

Responsibilities:

• Worked with the Asst. VP of Credit Marketing Services to review and improve the monthly Personal Solutions royalty payments process and invoicing of over 150 partners; used pivot tables and Vlookups on data.
• Accurately prepared monthly account reconciliation’s and accruals for Personal Solutions using Hyperion Financial Management with the Oracle general ledger (Company 37).
• Documented current accounting activities; recommended process improvements; completed assignment.

Confidential, Duluth, GA

Senior Business Analyst

Responsibilities:

• Worked with senior managers to validate PMTimePlus accuracy, perform invoice reconciliation’s and develop accurate short and long-term forecasts reports based on monthly project plans versus actuals.
• Responsible for tracking IT budget for federated stores and project requirements for human resource time usage by business unit, project and team.
• Worked with managers to develop accruals, track resources, hardware/software costs and develop detailed rolling operating forecasts based on Fed Way AMC calendar schedule.
• Performed centralized management of external vendor resources from IBM and MDI Resources.
• Downsized in company reorganization/restructuring to Confidential ’s global brand.

Confidential, Atlanta, GA

Senior Accountant

Responsibilities:

• Worked with the Asst. VP of Credit Marketing Services to implement the revenue sharing process to ensure Confidential and system affiliates were properly compensated based on file ownership.
• Analyzed Affiliate billing projects to ensure proper revenue allocation for Affiliate revenue sharing.
• Updated the revenue sharing procedures manual to comply with SOX, created timetable and report log.
• Trained the internal new hire on revenue sharing process. Designed, prepared and presented financial analysis project reports as requested by management. Completed assignment above client’s expectations.

Confidential, Atlanta, GA

Senior Financial Compensation Analyst

Responsibilities:

• Improved the accuracy of compensation programs, including monthly manual commission calculation reports, auditor, payroll verification, annual / quarterly bonuses and incentive plans; used pivot tables and Vlookups.
• Commended for Sarbanes-Oxley presentation to division staff to clarify the HR relevance.
• Researched draw and salary data; compiled spreadsheet reports, market surveys, model plans.
• Worked with the Director of Compensation and Benefits on preparing analysis of salary and incentive bonus programs, which supported PRG’s compensation plans before being downsized when CEO retired.