Solutions Architect Resume Profile

Summary

I am a focused and effective Senior Business Analyst with over 15 years of in-depth international experience as a consultant, business systems analyst, and information analytics engineer. Skills based in both a solid technology foundation and strong business background. Specializing in very large-scale data Big Data modeling and analytics Master Data Management MDM requirements and traceability BRD business intelligence BI sales/marketing/user experience UX CRM analytics and process analysis/engineering. Broad industry experience primarily set in sales and marketing, operations and finance.

Selected Accomplishments

As Process and Systems Specialist, designed EDW and developed BI strategy and MDM program to integrate several independent legacy order management OM /CRM systems into Oracle/Siebel implementation for multi-national utility provider
As Performance Manager on a 1B state-wide public transport project, reduced penalty risk by 80 by developing and negotiating a comprehensive and quantifiable KPI model and reporting framework
As Compliance Analyst, translated compliance legislation into detailed business process appliances used for real-time analysis of 30 financial services product lines, millions of customers and decades of history for retirement fund provider

Experience

Senior BI Solutions Architect

Confidential

Managed and led design of extra-dimensional information models Big Data capable of articulating actionable, near-real-time, activity-level predictive value and patterns
Led design on CRM analytics and BI reporting across the organization: campaign performance, acquisition ROI, lifetime value, customer stories, and product penetration
Designed specialized fraud analytics for financial groups

Solutions Architect / Business Analyst / Traceability Analyst

Confidential

Led design and development of Big Data Teradata BI analytics Siebel and reporting Cognos systems
Developed analysis systems and processes to discover quantified value in infrastructure investments
Re-developed requirements documentation processes for standardized object models, sequence diagrams, and use case models

BI Systems Architect and Process Specialist

Confidential

Developed MDM and BI strategies and programs to integrate/translate legacy OM/CRM through Oracle/Siebel implementation
Developed partner KPI frameworks and helped redesign vendor service contracts.
Defined quality, service and delivery standards based on ITIL and eTom framework
Audited and lead redesign of call center processes for sales cycle analytics and performance reporting

Performance Manager / Solution Architect/ Business Systems Analyst

Confidential

Lead designer and performance manager of near-real-time OLTP Big-Data platform: bidirectional mobile, GPS satellite, RFID and NFC feeds
Lead design and integration of EDW, business intelligence and analytics reporting
Created a bespoke project framework incorporating ISO, eTom ITIL with an integrated quality management and performance reporting system
Analyzed operations business plans and managed business systems roadmaps

Business Analyst

Confidential

Analyzed national customer, sales supply chain, and projections data to develop sample distribution and predictive KPI models for marketing initiatives
Defined and documented User Experience UX requirements for web-based customer portals including an insurance CRM system and university student management system
Developed implementation, change management and disaster recovery plans for data governance

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