Skill Set:

• Ability to translate business issues into systems and operational solutions
• Ability to work independently
• Time management skills to handle multiple task assignments and prioritize work appropriately
• Strong leadership and prioritization skills ability to build consensus and drive decision making proven ability to work cross-functionally to accomplish objectives
• Demonstrate the ability to learn quickly, and to remain current with rapidly developing software in an ever-changing industry
• Strong follow-through, with a willingness to take on whatever tasks are needed to complete the job. Ability to own and manage projects from end to end
• Excellent verbal and written communication skills demonstrating the ability to work with customers inside or outside of the company

Summary:

• SRM Migration Lead, Data Analyst Process Analyst for the ABM Tools Retirement and Account Migration Project IT-Smart Projects
• Responsible for handling the Service Request Management SRM tool migration for multiple HP Accounts in the Americas, and Asian Pacific regions. Successfully migrated 12 Accounts
• As Data Analyst created and implemented 15 Standard Service Request catalogs
• Perform High Level Account Evaluation Start up Activities
• Facilitate and schedule weekly meetings with the Account Team to determine current request management processes
• Assimilate information to assist and lead SRM In Scope activities for migration to HP's new Enterprise Service Management ESM Toolsets
• Coordinate User Acceptance Testing and Customer Acceptance Testing
• Perform Software testing in staging and production environments
• Technical Training: coordinate and perform software training
• Involved and implemented process Improvement activities
• IT Business Analyst/Project Coordinator with experience in Procurement/Purchasing, Migration of Hardware and Software.
• Process IT request in the Global Request System GRS for new PC, PC reassigns, Printers, new ID's, software implementation, and mainframe ID's.
• Processed IT requests for the GM Powertrain department using the Global Request System GRS for adds/changes/deletes on Existing New ID's, VPN'S, share drives, memory, mainframe ID's, mainframe applications, Lotus Notes and hardware equipment in the following environments: GMOL, Windows NT, UNIX, ET Net/CAT.

Professional Experience:

Confidential

Business Analyst/Migration Lead/ Data Process Analyst

• Responsible for handling the Service Request Management SRM tool migration for multiple HP Accounts in the following regions: AMS, Americas for the Bimbo Bakeries Account. For APJ, for the South Australian Government , Telstra, Coles, Fonterra, EDS Payment Services I II and New Zealand Government
• Migration involves transferring Accounts from the local SDA to global SRA environment and tool set.
• Responsible for engaging Account Leads and Implementation Leads for migration activities
• Work with PM to coordinate SRM Project Plan
• Participate in weekly Project Status meetings with the Project Manager and other related personnel
• Perform High Level Account Evaluation and Start up, Initiate, Planning, Execution and Go Live Activity
• Facilitate and schedule weekly meetings with the Account Team
• Perform Work Shop Activities with the Account team to determine current request management processes and tool set to FMO future mode of operation . As migration progresses these meetings evolve to accommodate the project scope through to Go Live.
• Assimilate information to assist and lead Service Request Management In Scope and Out of Scope activites for the migration to HP's new Enterprise Service Management ESM Toolsets
• Responsible for engaging the Process Data Analysts for mapping the accounts current mode and future mode of operations.
• Also perform roles as Data Analyst and Process Analyst on the less complex migrations where funding for additional resources is not available
• Developed migration collateral
• Planned and Coordinate User Acceptance testing Customer Acceptance testing
• Perform functional testing of software toolset used in migration
• Planned and Performed Software Training for Client and HP internal account support teams

Tool Set: SharePoint, MS Lync, HP Virtual Conferencing, MS Outlook, MS Project, MS Office Suite, Service Request Management Service Center and Service Manager

Confidential

IT Analyst/Office Automation Coordinator

• Performed Service Request Process Mapping from current mode to future mode of operation for new software implementation
• Participated in new release of Service Manager 7.11
• Performed software testing for departmental specific software role outs.
• Point person for training and assisting my department in release of SM 7.11
• Procure/Purchase of hardware and software
• Worked with Peregrine, Service Center in Service request management
• Submitted IT requests for the following: LAN ID create/delete, Share drive/server access, UNIX, IBM, Oracle access, Geko, Remarketing, Etag, BMIS, UDE and SAGA, Listen, Elsa, Data warehouse, Informatica, Website access, VPN RSA Tokens, Specialized German applications, Phones: Adds, Moves, Deletes, MS Outlook conferencing Audio Bridge Lines.
• Asset Management
• Assisted with IT request processing for Wolfsburg IT in Germany on behalf of the American customer
• Software testing for departmental specific software role outs.
• IT queue management and problem resolution.
• Participated in documenting old process and refining and/or developing new process for IT request processing and implementation

Confidential

PC Refresh Coordinator

• Validate submit Monthly PC refreshes for the Manufacturing Central Office team for end of lease desktops notebooks located at the following sites: PCC Central, Warren Tech Center, Spring Hill, Janesville, Doraville, Hamtramck, Arlington, Ft. Wayne, Wentzville, Fairfax, Bowling Green, Shreveport, Grand Blanc, Flint, etc.
• Extract Monthly PC refresh report from the EDS 120 Day report for the Processing of PC Refreshes for Central Office Manufacturing.
• Process send weekly reports to GM Management on the status of PC refresh, PC buy-outs, PC retires.
• Process IT request for Buy Out/Pricing requests SCR's on lost and stolen equipment in GRS Information Technology Request System .
• Liaison between EDS GM over disputes regarding PC refreshes, PC buy outs SCR'd desktops notebooks.
• Monthly meetings w/EDS site managers who support PCC Central.
• Weekly meeting w/EDS on the Manufacturing GM Hold Report.
• Asset tracking on lost PC's.
• Tools/Applications used: E-inventory EDS owned PC Asset Tracking Database, Active Directory for hostname software info , GRS IT Requests, EDS Order Status, Lotus Notes, Excel, Net Send, GM People Finder, MFD/MFG Headcount list.

Confidential

Relocation Coordinator IT Coordinator

• Coordinate and schedule tenant moves for General Motors within the Southeastern Michigan GM sites.
• Manage the coordination of suppliers: SBC, Trucking, UAW and EDS.
• Point of contact for customer vendors/suppliers.
• Knowledge base of GM campuses in the Southeastern Michigan.
• Process IT request in the Global Request System GRS for new PC, PC reassigns, Printers, new ID's, software pushes, and mainframe ID's.
• Hardware tracking
• Install de-install PC's, share drive mapping and general IT related duties.
• Interface with EDS regarding trouble shooting problem GRS requests.

Confidential

Office Automation Coordinator

• Processed IT requests for the GM Power train department using the Global Request System GRS for adds/changes/deletes on Existing New ID's, VPN'S, share drives, memory, mainframe ID's, mainframe applications, Lotus Notes and hardware equipment in the following environments: GMOL, Windows NT, UNIX, ET Net/CAT.
• Procuring/Purchasing software hardware.
• Accounts Payable/Reconciling IT invoices between EDS GM.
• Created and implemented department specific profiling to stream line the entry level process of equipping new on board employees with the tools needed to be up and running on the same day they start work.

Skills:

Windows 7, Vista, MS Office 2003, 2007, 2010, MS Office Suite, Outlook, MS Project, Lotus Notes, Information Global Request System GRS , E-inventory, Active Directory, GM Virtual Warehouse, Global Visualization GMV , BMC Remedy Action Request System GAA , RT Request Tracker , Peregrine Service Center, LDAP Lightweight Directory Access Protocol , SAP, PVP Super Tool