Technical Analyst Resume Profile

Summary of Qualifications

Expertise in directing complex projects and leading project teams in achieving revenue, productivity, and quality improvements through well-managed, on-time projects.
Dynamic project manager with 20 years of experience leading a wide range of projects. Leading projects from initiation to project completion while providing oversight and responsibility for project P L. Demonstrated capacity to maintain a total understanding of the project's financial condition and operational status.
Possess a unique ability to cultivate shared leadership, decision-making, and positive relationships. Consistently achieved project objectives by combining skills in compressing time lines and operational leadership to align multiple functional activities into a comprehensive project plan.

Additional core skills and strengths include:

Strategic Business Planning

Revenue Profit Growth

Vendor Management

Contract Negotiation

Project Lifecycle Management

Process Improvement

Budgeting Financial Analysis

Account Management

Cross-Functional Teams

Change Management

Information Technology

Staff Supervision Training

Professional Experience

Confidential

Manager Service Management

Maintained accountability for all aspects of customer integration and support from sales to delivery. Supervised up to 15 employees in daily job duties. Directed project lifecycle management initiatives including establishing scope, determining requirements and deliverables, evaluating status, preparing reports, and ensuring completion within time and budget constraints. Devised test plans, complied with SDLC processes, and ensured team success using sound business acumen. Served as the primary liaison with the senior management team and identified areas for improvement in performance. Estimated project hours and cost based on tasks and requirements. Administered contracts and statements of work including adherence to standard language. Handled risk management initiatives. Led efforts to procure new resources. Executed vendor management and cost containment duties.
Charged with accountability for projects valued up to 75 million.
Provided international Project Management support.
Developed the Managed Services forecasting and estimation tool that resulted in timely and accurate information for sales and executive leadership teams.
Appointed as corporate lead for SAP to Oracle Enterprise Business Suite / Business Intelligence migration.
Appointed as the lead Project Manager responsible for directing implementation and customer support of CSG mediation and billing software and Managed Services solutions.

Programmer / Business Analyst

Developed applications for numerous telecommunication accounts and projects. Facilitated technical meetings with customers gathering requirements. Established SDLC process and project management procedures..
Pioneered the implementation of new billing systems and procedures.
Executed troubleshooting and issue resolution while ensuring successful application implementation and processing.

Confidential

Information Analyst

Operations Technical Analyst

Directed telecommunication account migrations from legacy ordering and provisioning systems to newer client written systems and EDS developed applications. Maintained and monitored DASD space utilization and performance.
Appointed as the Team Leader responsible for managing testing initiatives.
Led control room operations, data backup, and storage administration quality documentation.