SUMMARY

• Over 6+ years of IT Business Analyst experience which includes successful experience in positions demanding strong analytical, organizational, administrative, Business Problem Solving and communicative skills; As well as working with various hardware, operating systems and business applications.
• Industry vertical experience includes Healthcare, Banking, Financial, and Insurance Technology clients.
• Experience in Requirement gathering, Business Analysis, Quality Analysis, System Analysis and Software Testing.
• Ability to communicate and work collaboratively with business analysts, testers, developer, database administrators and interface designers in the overall enhancement of software product quality.
• Expertise in writing Business Requirements Document (BRD), Use Case Specifications, Functional or System Design Requirement Specifications (SRS).
• Experienced in Unified Modeling Language (UML) including, use cases, activity diagrams, ER Diagrams, process flow diagrams, data flow diagrams using MS Visio and Rational Rose.
• Applied Object Oriented Analysis and Design (OOAD) for object - modeling techniques to analyze the functional requirements for the system.
• Experience working through the entire Software Development Life Cycle (SDLC).
• Expertise in performing Process Analysis, System Analysis, Use Case Analysis and design.
• Business-focused System and Data architecture, design and implementation. In-depth knowledge of Data Warehousing & Online Analytical processing concepts. Extensive experience in building Extraction, Transformation, and Loading (ETL) environment using SQL Server.
• Experience with Banking (Retail and Customer Banking), General Insurance, CRM, E-commerce and Services.
• Configured Web Based configuration tool for tracking and management process, project status
• Experience with testing on web based environment on Java and .Net
• Experienced with in working with RDBMS such as ORACLE, MS SQL Server and MS Access.
• Expert level skills in MS Office products like MS Project, MS Word, MS Excel, MS Power Point, and MS Visio.
• Created web forms using drag and drop interface, Managed and collected data and exported to Microsoft Excel and Word.
• Experience in developing application using Agile, Waterfall, RUP methodologies.
• Experienced in executing Black box, White box, Integrating / System Testing, Functional Unit Testing (UT), Integration Testing (IT), User Acceptance Testing (UAT), training users for working with the application and documentation.
• Assisted in the development of quality assurance activities including Quality Assurance Plan, Product Acceptance Plan, Test Plan and Test Cases.
• Tested the functionality of the web-based forms and applications.
• Participated in several sessions with core team members and prepared Business process Blue Prints Performed GAP analysis, User Acceptance Testing (UAT).
• Motivated team player with interpersonal, technical and communication skills.

TECHNICAL SKILLS

Operating System: Windows 2003/XP/Vista/7, UNIX, LINUX.

Languages: C, C++, SQL, PL SQL, Visual Basic

Internet Technologies: HTML, DHTML, XML, AJAX, JavaScript, Ajax, Dot Net, PHP

Business Modeling Tools: Rational Rose, Microsoft Visio, UML, DOORS

Testing Tools: QTP, Load Runner, Quality Center.

Databases: Oracle 8i-11g, MS Access, MS SQL.

Microsoft Tools: Word, Outlook, Access, Excel, Project, VISIO, SharePoint 2007

Reporting Tools: Crystal reports, Cognos8.0

Software: VM Ware WorkStation, SAP ECC 6.0, Lotus Notes

PROFESSIONAL EXPERIENCE

Confidential, CA

Business Analyst

Responsibilities:

• Involved in contributing to the design and development of strategic operational risk management information to executive management like ageing report performance of Business units in complying with Loss Data event creation.
• Configured Web Based configuration tool for tracking and management process.
• Created new fields for business objects (AET: Application Enhancement Tool) using the UI based easy enhancements.
• Created and changed layouts, add fields, setting field properties, Customized the table viewing the Web UI Enhancement
• Experience in creating forms using widgets, adding selections, re-arranging the fields and change setting.
• Experience in changing logic and conditions to show or hide fields based on user response.
• Created forms using self-calculated form fields.
• Linking the web-UI forms as a link over the web, email on related website.
• Enhanced the update rules to meet the new Business Requirements.
• Interacted with the Technical group to provide all kinds of support and resources needed to resolve domain and technical issues.
• Interacted in Teleconferences and face to face discussions with the implementation partners
• Performed complete documentation for all the developments, created Technical Specifications document.
• Facilitate daily and weekly events between the client and Technology teams. These include, daily Project progress meetings, Weekly Project Risks and Issue meetings, Requirements gathering meetings, CCB Meetings (Change Control Board Meetings to assess the impact of the change on the various components of the project), test Plan Progress Meetings, Defect resolution and Requirements Clarification and Analysis etc.
• Use of reporting agent in Administrative workbench for report printing and execution in background using web reporting.

Environment: SAP ECC 6.0., SAP BW, SD, FI/CO, Windows Server 2003, Oracle, Visio, MS Office.

Confidential, AZ

Business Analyst

Responsibilities:

• Participated in business requirements meetings with the business sponsors, end-users and business analysts to gather end-user requirements
• Performed GAP analysis to identify the various existing processes and analyzed the process based on end user requirements.
• Designed and developed project document templates based on SDLC methodology.
• Developed business requirement specification documents as well as high-level project charter.
• Used DOORS for requirement management to capture, link, trace, and analyze and manage information in order to ensure a project’s compliance with specified requirements and standards.
• Used DocExpress to edit the documents generated from DOORS.
• Created all Use Cases and UML models using Rational Rose.
• Designed and implemented basic SQL queries.
• Functioned as the primary liaison between the marketing team, operations, graphic design team and the technical areas throughout the project.
• Performed User Acceptance Testing (UAT)
• Executed Test Case in Test Lab module in Quality Center
• Assisted operations team in developing content and training materials
• Using MS Project to manage schedules, deadlines, and resources

Environment: Windows XP/2000, SAP ECC 6.0, Web Logic, MS Visio, Rational Rose, DOORS, Quality Center, DocExpress, MS Office.

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Participated in business requirements meetings with the business sponsors, end-users and business analyst from various global offices to gather end-user requirements for the above feature.
• Developed Business Requirement Specification Document as well as high-level project plan.
• Created use case diagrams and documented process/application work flow diagrams using Rational Rose to capture the functional requirements.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts
• Assisted in creating XML schema to get the data from various global and regional offices
• Conducted benchmarking activities to identify best practices.
• Functioned as the primary liaison between the business team, and the technical areas throughout the project cycle.
• Created Use Case scenarios and work flow diagrams after requirements gathering.
• Conducted interviews with key business users to collect requirement and business process information.
• Responsible for setting up meetings between regional and global offices to discuss about XML schema negotiation and in coordinating XML integration issues
• Worked on Share point sites for utilization of Web Part pages.
• Used Share point Designer for custom solutions like Master Pages, Layout pages and Templates
• Documented detailed functional requirements and use cases using Microsoft products such as Word, Excel, PowerPoint and Access.
• Organized system requirements meetings with the developers and system testers to analyze, define and document Systems Requirements Specifications as part of the Systems Requirements Document (SRD)
• Extensive work experience in SQL and PL/SQL by writing Stored Procedures, Functions, Packages and Triggers.
• Extensively worked on Stored Procedures, Triggers and SQL Queries.
• Worked on security issues related to user authentication and authorization.
• Generated reports using Crystal Reports for user accounts.
• Designed Use Case diagrams and Sequence Diagrams using UML for designing the project flow.

Environment: Visual Studio.Net 2005, ASP.NET 3.0, C#.NET, ADO.NET, MOSS, Microsoft Visio, Rational Rose, SQL Server 2005, Crystal reports 9.0, IIS 6.0, Windows XP.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Involved in gathering the requirements from end-user.
• Involved in the analysis, design and followed agile methodology in development of the project.
• Collected, understood, and transmitted the business requirements for the project, and translated these into functional specifications and detailed test plans.
• Documented workflow and results of business analysis and obtained sign-off from client on specifications.
• Documented the “AS-IS” processes and redesigned the optimal “AS-IS” processes “TO-BE” process, writing Use cases with different scenario taking into consideration.
• Drawn business model explaining each instance/ stage of business requirement into Use case.
• Designed in UML and executed test plans along with developer team to ensure that business requirements and functional specifications were tested and fulfilled.
• Involved in UAT testing strategies and plans for the releases.
• Responsible for the calculations of quarter end statistics for use in company budgeting and analyst earnings calls.
• Worked alongside the CFO to address all financial inquiries and concerns through the use of Ad Hoc Analysis and Tool building to support the growing complexity of the company's financial structure.
• Assisted the technical team in translating application functionality into application architecture and the production of a System Functionality document.
• Understood the long-term business objectives and suggested technical strategies to meet those objectives. Introduced innovation to business processes through technology
• Wrote SQL queries to retrieve data from database, Involved in automating the ETL process through scheduling.
• Coordinated with ETL developers from offshore company reviewed the ETL for audit checks and validated the data against operational reports.
• Involved in Unit testing, System and Integration Testing.

Environment: Oracle, SQL, RUP, Requisite Pro, Visio, Business Objects, AB Initio GDE 1.12, Crystal reports, UNIX.

Confidential, Philadelphia, PA

Business Analyst

Responsibilities:

• Analyzed scope to create new quote system and necessary changes to membership module for the STAR Auto project
• Developed and documented business process model and workflow
• Interacted with the stakeholders to get a better understanding of client business processes and gather business requirements
• Assisted project manager to create communication matrix and participated in the risk analysis meetings
• Assisted the project manager in creating detailed Project Plans, Gap Analysis and to schedule and track project timelines
• Defined milestones in project plan using MS Visio with the help of WBS and network diagram
• Interviewed customers, stake holders and CSR agents to built and enhance requirements
• Brainstormed with business team on new functionality for current membership project
• Prioritized requirements and made sure project stays on the critical path
• Produced documentation including detailed Business Requirements, Functional and assisted to produce Technical Specification and Operations Manual
• Effectively handled scope creeps and sends out PCR’s for Star Auto project.
• Identified Use cases from the Functional requirements and wrote Use Case Specifications and created business process workflow diagrams (Activity diagrams, Sequence diagrams, Collaboration diagrams) in Rational Rose
• Conducted various sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Actively participated to create test plan & test cases and to track open issues and bugs in Test Director
• Collaborated with cross-functional teams throughout the project life cycle
• Delivered Presentations and Project Updates to stakeholders and management
• Conducted Training Sessions to users utilizing Power Point.
• Analyzed and prioritized key reports for day-to-day servicing needs for quote processing and inspection.

Environment: Sun One iPlanet Web Server 6.0, IBM DB2 V8.1, IBM Web Sphere V6, Java, J2EE, XML, Win Runner, Rational Rose, MS Visio.

Confidential, West Allis, WI

Business Analyst

Responsibilities:

• Worked closely with the Project Manager to determine the best methodology for the project and approach to gather the requirements.
• Gathered functional requirements for supporting the HR application over the net.
• Developed use cases, activity diagram, business context diagram using Rational Rose.
• Meeting weekly with the end users and the technical team to understand the business process, and the functional requirements.
• Primary contributor to user interface mock ups for the Human Resource system using Macromedia Dream Weaver.
• Extensively used Rational Rose Requisite Pro to manage requirements, and track them against release numbers.
• Maintained project plans in MS project.
• Created documents for business processes, requirements, and project procedure.
• Involved in the UAT for the application process.

Environment: Rational Rose, MS Visio, UML, Macromedia Dream Weaver, UNIX, Test Director.