SUMMARY

• 8+ years of extensive experience as a Business/Systems Analyst in business requirement gathering and analysis, business process re - engineering, object-oriented design and modeling and project management in Retail/E-commerce,Banking/Finance,
• Experience with Onsite/Offshore co-ordination model
• Business Process Modeling (BPM), Use Case modeling using UML, Data Modeling, Project Management, Change Management, Software Training, Software Development methodologies, QA testing and Systems Testing, troubleshooting of client server and web-based systems.
• Experience on both Agile and Waterfall Software development methodology.
• Responsibilities carried out as Business Analyst, Systems Analyst, and Team Lead; on Business side as well as IT side.
• Experience with the ITSM/ITIL V3 and Service Management tools such as ServiceNow and BMC Remedy. Experience working through the ITSM process
• Highly trained and tremendous expertise in Agile product life cycle (SCRUM) methodologies.
• Managed and Facilitated and JAD sessions with Business Directors, IT Directors, Business & IT Project managers, Developers and Testing Teams and other SMEs.
• Experienced working with Business and Development team in gathering and prioritizing business needs for successful execution of the project.
• Detailed experience with COTS(Commercial, off-the-shelf) implementation for reduction of overall system development and maintenance costs.
• Experienced with reviewing and writing BRD, FRD, Technical Specification document
• Managed program and project efforts for Logistics and E-Commerce, POS, Supply Chain, CMS, and Web based applications, business strategy and web site content.
• Subject matter expertise in Securities and Capital Markets, Risk Management (Market and Credit), Fixed Income and Derivatives, Credit Derivatives Market, Equity Market, and Money Market
• Good Understanding of different phase of Trade Lifecycle such as Account Set-up, Trade Order Generation, and Trade Order Execution, Order Settlement etc...
• Strong domain knowledge in Banking and Finance. Good understanding of basic principles of financial markets and instruments (Equity Derivatives, Cash Equities (Domestic and International), Fixed Income, FX, Derivatives (FX Options, OTC Options, Swaps, Forwards, Futures, Market Link Investments, Deposits, Repos, CDS), Mutual funds, NAV, fund accounting
• Immense knowledge in Health care operations, Interfaces, Reports, Letters and system Migrations, Health Administration - Claims processing (auto adjudication), Claims pricing and testing, HIPAA, enrollment, Medicare, Medicaid, CDHP.
• In-depth knowledge in the Investment Banking Industry, Project Finance, Credit Card Industry, Mortgage Loan Origination, Loan Servicing, Treasury Services (ACH, Wire Transfers etc.), Brokerage Services, Commercial Banking, Retail Banking, Asset Wealth Management, Liquidity Risk, Cash Management, Capital Market and Credit Risk Fundamentals
• Knowledge in Federal and Basel III regulations in liquidity risk management.
• Hands on experience in creating SQL Queries, Stored Procedures, Data modeling, Triggers, Views, Indexes in SQL Server with a strong understanding of data & analytics.
• Design and review of various documents including the Software Requirement Specifications (SRS), User stories, Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), High Level Design Document (HLD), Requirement Traceability Matrix (RTM) and testing documents.
• Knowledge of commercial off-the-shelf (COTS) and Federal Acquisition Regulation s (FAR) and procurements .
• Hands on experience in Data Warehouse and Business Intelligence tools Informatica, Business Objects and Cognos
• Worked efficiently on multiple projects spanning over different releases at the same time
• Proven track record in requirement gathering & analysis, data collection, analysis and evaluation in Information Systems issues, analytical problem solving and decision making, communication and inter-personal skills with ability to interact with individuals at all levels.
• Transformed business requirements into functional specifications, focusing on workflow analysis and design, user interface - UI design, and process flow modeling.
• Expert in MS Office Products such as Word, Excel, Project, Power Point, Access, Visio.

TECHNICAL SKILLS

Operating Systems: Windows, UNIX

Testing Applications: Rational Test Manager, HPQC,JIRA

Suites: SharePoint, MS Project, MS-Office (Word, Excel, Power Point, Outlook, Adobe Photoshop)

Reporting Tools: Cognos, Business Objects and Crystal Reports

ITSM Tools: ITIL V3 (ServiceNow, BMC Remedy, Maximo, UniCenter)

Requirement Tools: Rational Requisite Pro, Rational Clear-Quest, Caliber RM

Business Modeling Tools: Rational Rose, Enterprise Architect, Visual Paradigm, Microsoft Visio

Databases: Oracle, DB2, UDB, SQL SERVER, MS ACCESS, Mainframe

Methodologies: Agile, Scrum, Waterfall, RUP, Lean, Kanban, XP

Applications: SAP

PROFESSIONAL EXPERIENCE

Confidential, Annapolis, MD

Business Analyst

Responsibilities:

• Interacted with business area experts, IT experts asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical teams across organizational lines
• Involved in the periodically held JAD sessions for the purpose of project updates as well as involved in the weekly meetings to discuss the current project status.
• Experience with developing new forms, enhancements in existing forms and workflow based on client-requirements, served as a POC between developers and various internal business users
• Revised existing process flows, charts, maps, reports, SLA’s based on the changes and the enhancements in the original workflow
• Worked on customer reporting requirements, customization of user dashboard, workflow management etc.
• Actively involved in designing of the system with the system architecture and the development team, supporting the technical team in the product development and delivery process and translated the business requirements into Functional Specification Document (FSD).
• Monitored client expectations and skillfully negotiated with clients through client involvement and all types of communication with the client’s team throughout the lifecycle of the project.
• Interacted with the Subject Matter Experts (SMEs) and stakeholders to get a better understanding of client’s business processes.
• Based on ServiceNow model, prepared a SharePoint page to manage circuit requests, get approval from leads and architects in order to place TANGOE order.
• Followed UML based methodology using Rational Rose for creating Business Cases and Use Case Models after assessing the status and scope of the project and implementing technology based solutions that will meet their strategic business processes needs.
• Provided continuous support to the development team in order to make sure that business requirements are being converted into a desired software product
• Identified Use Cases from the requirements and wrote Use Case Specifications document.
• Linked business processes to organizational objectives, identifying opportunities for business process improvement and involved in the performance of cost/benefit analysis.
• Reported status to project management and project owners on a weekly and monthly basis.
• Participated in requirement gathering for the COTS software package.
• Investigated and analyzed competing technologies, COTS to identify useful features and provided evaluation report to the management.
• Actively involved in developing, executing and coordinating functional and user acceptance testing (UAT).
• Maintained strong working relationship with various business groups such as project technical/development team and external clients throughout the development process of the credit card processing system.

Environment: ASP.Net, VB.Net, SQL, PL SQL, Servicenow, MS SQL Server, JSP, XML, MS Visual Basic, MS Office Suite, MS Visio, Win Runner, Test Director, Oracle 8i/9i/10g, Windows XP/NT, MS Project

Confidential, San Bruno, CA

Business Analyst

Responsibilities:

• Conducted JAD sessions with business units and stakeholders to define project scope, to identify the business flows and determine how current or proposed systems are impacted by the new development efforts.
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams/State Chart Diagrams (UML).
• Developed Business Requirement Document and Use Cases Specification.
• Conducted the FS reviews and walkthroughs with designers, developers and stakeholders.
• Understood the Business Logic, User Requirements and test-objectives to develop Use Case Scenarios, Test plans, Test cases
• Identified key Test scenarios as well as sample Test Data and documented key Test Cases to be executed during the evaluation of the COTS software.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy.
• Evaluated burn down charts on a daily basis to track iteration progress and successfully negotiated iteration scope with the product owner in case of uptrend in the burn down charts. Removed impediments for the team during the iteration cycles.
• Created and tracked the release plans and iteration plans to gauge project performance as a whole.
• Created UI mock ups and business process models using Visio.
• Successfully engage in multiple initiatives simultaneously

Environment: Agile/Scrum, Jira, Quality Center, LoadRunner, MS Visio, Rational Rose, RUP, .Net, MS Project, DB2, Oracle 10g.JBoss

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Facilitated Joint Application Development (JAD) sessions, as well as conducted interviews of appropriate business/technical stakeholders.
• Worked with project manager on various project management activities like keeping track of project status and deadlines.
• Performed analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system
• Developed and maintained Business Requirement Documents (BRD) and Functional requirement documents (FRD).
• Worked closely with the technical team and project manager to analyze, document and optimize on the durations and resource allocations on the project.
• Utilized RUP methodology and created Use Cases, Activity, Class diagrams and Workflow process diagrams.
• Analyzed, documented and managed project requirements and changes to requirements throughout the software development lifecycle using Rational Requisite Pro.
• Documented Functional Requirement Specifications (FRD) and assisted Systems Analyst to come up with System Requirement Specifications (SRS).
• Analyzed team performance with the QA manager and implemented the changes if any, with respect to raising the efficiency of the entire team.
• Worked with developers to test the iterations of the System under Development (SUD) to ensure it met the user’s needs.
• Developed Test Cases and conducted User Acceptance Testing (UAT).

Environment: MS Office, Quality Center, SQL Server, MS Project, Server, MS Visio, Unix, XML, Mainframes and Rational Clear Quest, Clear Case, Windows XP, SOAPUI, Jmeter, Restful Webservices, Sun Solaris, Linux, Adobe CQ5.

Confidential, Baltimore, MD

Business Analyst

Responsibilities:

• Experience from Front to back office, worked with fund managers, financial advisors and technical team members.
• Interacted with Fixed Income business heads to finalize the Business Requirements for the application.
• Wrote SQL statements to extract data from the Tables
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Assisted with project team in the whole project lifecycle phases including scope analyzing, requirements gatherings, developments and quality assurance.
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Conducted interviews with various business users to collect requirement and business process information using MS Visio, Requisite pro.
• Conduct extensive analysis on security trading cycles; provide consulting on financial disclosure, regulatory and Compliance issues
• PerformedDatamapping, data mining,data analysis, logicaldatamodeling, created class diagrams and ER diagrams and used SQL queries to filterdata
• Used SQL for data extraction and data analysis
• Documented Requirements for Activity management, Fixed Income, Asset Management Services, Client portfolio management, Order management system, Performance, Equities, Reconciliation, Transaction capture Execution and reporting requirements for the user interface.
• Conducted project due diligence and created testing document to meet Sarbanes-Oxley and other Compliance requirements
• Worked with Fixed Income, Bonds and Bond Trading Cycle, Bond Pricing, Equities, Trade Cycle, Derivatives (Options and Futures), Portfolio Management, Sales and Marketing.
• Involved with the trading activities of Credit Derivatives, Credit default swaps, Interest Rate Derivatives, FX Derivatives, Equity Derivatives and Commodity Derivatives; and Futures including Commodity Futures Contracts and Financial Futures
• Designed and developed project document templates based on SDLC methodology
• Gained understanding of the Asset management requirements for risk analytics and developed the equity reference data mappings and equity reference data dictionaries considering the source system and target system equity reference data.
• Identified, researched, realized, investigated, analyzed, defined and documented business processes and Use Case Scenarios
• Designed and developed all Use Cases and UML models using Rational and Visio
• Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio.
• Prepared detailed design documents to translate business process effectively for developers and product managers using MS Visio.
• Developed user documentation for all the application modules. Also responsible for writing test plan documents and unit testing for the application modules.
• Executed Regression and IST sceneries in the Quality Center
• Assisted in system and User Acceptance Testing, performed client presentations.
• Assured that all Artifacts are in Compliance with corporate AGILE Policies and guidelines.

Environment: Windows, Oracle, SQL, MS Visio, HTML, PHP, MS Access, UML, Quality Center, WebLogic, Requisite pro, Rational ClearQuest.

Confidential, Fort worth, Tx

Junior Business Analyst

Responsibilities:

• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Facilitated JAD Sessions and gathered Business Requirements
• Developed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Conducted user interviews, gathered Requirements, analyzed the Requirements Participated in the logical and physical design sessions.
• Custom tools upgrade created for marketing, merchandising, promotion to support their custom web application which needed to be re-architected to work with ATGs ecommerce suite
• Determined project scope and engineering requirements, estimated schedules, tracked item completion, certified milestones and maintained project documentation and corporate e-commerce web site Testing.
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted training classes.
• Worked with Jira for defect management. Carried out UAT by developing test plans, test scenarios, test cases, and test data to be used in testing based on business and user requirements, technical specifications of the product.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Used CSS, HTML and Javascript for GUI front end designing and validations.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project

Environment: Quality Center, JDA MM, Oracle, Java, J2EE, MS SQL Server, CICS, Mainframe, DB2

Confidential, Hartford, CT

Business Systems Analyst

Responsibilities:

• Gathered Requirements from Users, Technical Team and Sales Executives.
• Interviewed end users (Underwriters and Agents) for gathering requirements.
• Gathered transactional information from the High Level Management and Technology Department.
• Prepared AS-IS PMS (Policy Management System) and to identify current functionalities for Quote, Submit and Issuance of Insurance Policies and TO-BE documentation.
• Conducted Various Research work on user enhancements.
• Review RFP responses and estimates from multiple vendors offering Policy Administration system(PAS), Claims & Billing modules in support of accounting, claims and underwriting departments
• Developed future-state high and low level process maps, new business rules, and application requirements collaborating with SME’s, stakeholders, and end-users
• Converted Business specifications in Functional Specifications.
• Identified opportunities for business process improvement and initiate efforts to make improvements.
• Responsible for requirement gathering of Policy rating process, endorsement and cancellation
• Involved in design and development of standard and ad-hoc reporting using SQL.
• Performed Business Process Modeling using Visio and customer data analysis.
• Conducted gap analyses to derive requirements for existing system enhancements.
• Wrote test cases for functionality and interface validation.
• Prepared Test Plans and guidance for Assisting QA Team and its methodologies.
• Involved in UAT testing.
• Used Quality Center documentation management and defect tracking.

Environment: Cognos, RUP, Quality Center, Oracle, UML, Acord, MS Visio, XML, MS Project, SQL