Technology Consultant IV / Development Lead / Business Analyst Resume

SUMMARY

Nearly 14 years of Information Technology experience. ITIL Foundation version 3 certified.
Strong skills in requirements gathering, solution design, development, documentation and reporting, testing, and project management.
Designed and implemented different process improvement and service management applications.

CORE COMPETENCIES

Hands - on technical experience in technologies such as: BMC Remedy Action Request System 7.6.03/8.1, BMC Remedy Developer Studio 8.1, BMC Remedy Migrator, BMC Remedy IT Service Management Suite, BMC Atrium CMDB, BMC Atrium Integration Engine/Atrium Integrator, BMC Analytics For BSM 7.6.01, BusinessObjects Enterprise XI 3.1, Visual Basic 6.0, VBA, VB/PERL Script, HTML, ASP, JavaScript, MS SQL Server 2008/2005/2000 , Oracle 11g, TSQL, PL/SQL, SSRS, SQLSpecialist, SQL Query Analyzer, SQL Developer, Microsoft Suite (Excel, PowerPoint, Access, Project, Visio)
Strong business analytical skills
Can deliver business solutions
Strong communication, analysis and problem solving skills
Self-starter with strong presentation skills

PROFESSIONAL EXPERIENCE

Confidential

Technology Consultant IV / Development Lead / Business Analyst

Responsibilities:

Conducts requirements gathering workshops with project participants to understand their current business/technical environment, key issues, and future requirements
Translates client’s business requirements into functional requirements
Works closely with team members/developers to review the functional requirements to come up with technical solutions
Analyze, evaluate, and reconcile data/information gathered from different sources to resolve conflicts
Creates Data Flow Diagram (DFD) and Flow Chart
Manages workloads of members of the project team
Resolves project issues with project managers and auditors
Creates test cases
Supervise User Acceptance Testing (UAT)
Creates application documentations and user manuals
Conducts application presentations and user trainings
Manage the schedule production releases
Creates standard and ad-hoc SQL reports
Resolves production problems

Confidential

Manager / Development Lead / Business Analyst

Responsibilities:

Spearhead requirements gathering workshops with stakeholders to understand their current business/technical environment, key issues, and future requirements
Translates business requirements into functional requirements
Works closely with stakeholders on the technical requirements to provide technical solution and design
Works with vendors to resolve issues with the Service Management and Business Intelligence Reporting tools
Configure Foundation Data in the organization’s Service Management tool (User Setup, Creating Support Groups, Assignment Routing, Approval Process)
Design and develop applications in the organization’s Service Management tool
Customize the out-of-the-box Service Management modules (Incident, Problem, Change, etc.) and CMDB modules to fit the organizations business requirements
Administers the organization’s Business Intelligence Reporting tool
Creates standard and ad-hoc SQL and Business Intelligence reports for different teams in the organization
Performs data gathering and analysis for incident and problem investigation, reconciliation, and reporting
Resolves project issues with project managers and auditors
Creates test cases
Creates application documentations and user manuals
Resolves production problem

Confidential

Assistant Manager / Development Lead / Business Analyst

Responsibilities:

Manages the work load of the development team by performing initial analysis of a project/work request before assigning it to a resource
Provides estimated number of resources and time required to complete a project/work request
Performs data gathering and information flow analysis for proposed projects
Translates business requirements into functional requirements
Performs data gathering and analysis for incident/ problem investigation and resolution
Creates test cases
Supervise User Acceptance Testing (UAT)
Prepares weekly and monthly KPI report
Performs on-call support

Confidential

Associate IT Specialist

Responsibilities:

Performs data gathering and information flow analysis for proposed projects
Lead in system analysis and design
Performs development, debugging, unit testing, integration testing and maintenance various applications
Resolves project issues with project managers and auditors
Coordinates with users and auditors during User Acceptance Testing (UAT)
Assists in project implementation
Creates application documentation
Resolves production problems