SUMMARY

• Accomplished IT project manager with Scrum Master and Business Analysis skills including defining project scope, goals, and deliverables, developing project plans, budgets and schedules, tracking project milestones and deliverables, coaching, supporting, and motivating team members to achieve excellence
• Exceptional problem solving skills with detail oriented and high - customer satisfaction approach
• Ability to multitask (have handled 20+ different activities same period of time), meet tight deadlines, prioritize requests, and work independently in highly demanding and changing environments while maintaining outstanding quality of work
• Facilitate and conduct efficient and effective release planning, sprint planning, sprint stand up, etc.
• Effective to use business requirements techniques and to work with development teams across multiple geographic areas and cultural backgrounds to help understand and clarify those requirements
• Ability to effectively coordinate and conduct meetings, workshops, and sessions with in-house and off-shore teams and across different levels of stakeholders, even across different languages

PROFESSIONAL EXPERIENCE

IT Project Manager/Scrum Master/Business Analyst

Confidential, Houston, TX

Responsibilities:

• Lead and manage team of security engineers to build a new security framework involving 20+ applications (e.g. SalesForce, Netsuite) while applying Agile/Scrum methodology best practices
• Coordinated & tracked Agile/Scrum Master activities including refinement (grooming) sessions, sprint planning, stand ups, review & retrospective sessions, user stories, etc. related to large divestiture project involving revamped security framework
• Supported CIO Office by tracking progress & issues and key performance indicator analysis of a large portfolio of high visibility projects related on-going divesture effort thru the use of PowerBI dashboard
• Coordinated change management activities related to highly sensitive security profile & roles to comply with stringent government regulations
• Analyzed, proposed, coordinated and implemented business process improvements where applicable
• Applied Technologies: MS Excel, MS Project, SharePoint, PowerBI, Single Sign On, SAML, SQL
• Applied Knowledge: Agile/Scrum techniques, technical writing, user stories, test cases, release & change management, project management, SDLC
• Type of Software Development: Web Application Development: mostly configurations for critical security access

IT Project Manager/Scrum Master/Business Analyst

Confidential, Round Rock, TX

Responsibilities:

• Lead and manage team of in-house and offshore development teams across multiple locations for up to three different simultaneous project applying Agile/Scrum methodology best practices
• Coordinated & tracked Agile/Scrum Master activities including refinement (grooming) sessions, sprint planning, stand ups, review & retrospective sessions, user stories, TFS tasks etc. related to large project involving consumer risk assessment
• Conducted budget analysis to maximize resource utilization
• Helped with the analysis of project planning, scheduling, cost, cross-team dependencies, and portfolio reporting of risks, current project status, and mitigation plans
• Organized response to urgent/critical production issues by coordinating up-stream and down-stream affected applications along with sr. developers, sr. analyst, and business owners to comply with tight service level agreements. In several occasions, response involved teams from around the world and turnaround of less than 24 hours
• Involved in IT project development which included heavy exposure to networking protocols, network devices such as gateways, routers, bridges, plus network troubleshooting techniques, security protocols, and network standards for global communication
• Exposed to IT Standards, Procedures, and Policies of global nature and also IT Quality Assurance practices applied during various development, testing, and release phases
• Supported offshore teams in Brazil and India to help them understand requirements related to a credit risk solution using a credit bureau in Mexico. This proved to be very challenging due to communication issues (all communications needed to be translated in real-time), outdated systems on the vendor side, network and security issues, limited supply of data for testing and limited technical support from vendor
• Translated and helped the Business Intelligence team to clarify hundreds of business rules mandated by Mexican consumer laws that had to be incorporated into the solution to avoid compliance and legal issues
• Applied Technologies: .NET, C#, TFS, SQL Server, Oracle 1xg, MS Project, MS Excel, SharePoint
• Applied Knowledge: Agile/Scrum techniques, technical writing, user stories, test cases, release & change management, budget analysis, networking, project management, translation, SDLC
• Type of Software Development: Web Application development: using n-tier architecture built web application to expand lease equipment business in North America; main module included building an interface to foreign credit reporting agency to assess risk on new potential customers lease purchases

IT Project Manager/Business Intelligence Analyst

Confidential, Houston, TX

Responsibilities:

• In a PMO environment led and managed offshore Informatica E-T-L development team to load large sets of data from multiple sources into a VERTICA database. Daily responsibilities include, but are not limited to, planning & scheduling work, tracking & solving of development and data quality related issues, testing, hands-on data analysis, change and release management, reporting
• Designed, built and maintained dashboard for Executive Management review in SQL DB
• Applied Technologies: SQL Server, TFS, MS Project, MS Excel, SharePoint, QlickView, .NET, C#, Informatica
• Applied Knowledge: data warehouse design, technical writing, test cases, release & change management, project management, reporting/dashboards, E-T-L, SDLC
• Type of Software Development: data warehouse development for reporting & dashboard; E-T-L to load large Vertica DB to support dashboard & reporting; web portal development to access dashboard & reporting

IT Project Manager/Business Analyst

Confidential, Dallas, TX

Responsibilities:

• In a PMO environment planned, organized, tracked, hands-on and supported work of large team of professionals (e.g. ASP Classic & ASP.NET developers, web designers) working in a high pace environment.
• Daily responsibilities included, but were not limited to, planning & scheduling work, tracking & reporting issues using SharePoint/TFS and ticket system, meetings coordination, solving issues related to quality control, business requirements gathering, UAT testing, maintaining site collection in SharePoint, SharePoint administration and change and release management
• Development involved Agile practices using Microsoft SharePoint & TFS tools
• Applied Technologies: SQL Server, TFS, MS Project, MS Excel, SharePoint, .NET, ASP, C#
• Applied Knowledge: project management, business analysis, test cases, Agile practices, SDLC
• Type of Software Development: Mobile application: to send text messages; legacy application support

IT Project Manager /Business Intelligence Analyst

Confidential, Houston, TX

Responsibilities:

• In a PMO environment planned, organized, tracked and supported work of off-shore development team to build a ASP.net/C#/MS SQL data warehouse software application to process transactional financial and operational data from external systems.
• Planned, organized, tracked, hands-on and supported work of off-shore development team to build a ASP.net/C#/MS SQL application to scrub (manufacturing industry term used to dissect and scrutinize) data from a large Bill of Material database
• Development involved all steps of the Waterfall software development life cycle from analysis, user requirements gathering, conceptual design, and software requirement definitions documentation to database design, coding, testing, deployment, user acceptance tests, and initial support
• Member of technical team to implement Oracle Demand (a Forecasting & Demand Management tool)
• Analyzed business processes, data flows, engineering diagrams to improve them using MS Visio for different departments such as material, warehouse, call center, defective material, operations, etc.
• Incorporated use of data mining techniques such as aggregation, anomaly detection, classification, clustering etc. The latter technique helped the operations department make the delivery of return boxes more efficient hence improving customer service and the association technique helped warehouse department’s employees use alternate parts more efficiently
• Built customized software to solve backlog problem in warehouse using MS SQL and advanced Excel. Savings of up to $70K during first year were realized in labor alone
• Designed and implemented KPI/Business Intelligence consolidated reports from different systems to help material and financial management
• Built and maintained a dashboard utilized by executive management to run daily activities.
• Implemented a whole new material demand forecasting model using Advanced Excel Regression Analysis for the Supply Chain management department which helped improve material usage
• Applied Technologies: .NET, C#, SQL Server, SSSI, Oracle Demantra, MS Access, MS Project, MS Excel, SharePoint
• Applied Knowledge: project management, business analysis, data warehouse design, hands-on development, reporting/dashboards, data mining, SDLC