SUMMARY

• Over nine years of professional experience with Business Analysis, Business Intelligence, System Analysis, various software packages, human resource management, project management, customer service, and sales analysis.
• Exposure to complete System Development Life Cycle including Requirements gathering, System Analysis/Design, Development and Testing.
• Successfully analyzed business processes, operation and functional specification.
• Experienced in all SDLC methodologies and frameworks including Waterfall, RUP and Agile SCRUM.
• Capable of working with and managing people of diverse skills, backgrounds and cultures.
• Expertise in handling Change Requests and capturing them in the available organizational templates and thoroughly analyzing them for the impact on the existing requirements.
• Strong interpersonal and communication skills. Good at learning and working under tight time lines.
• Extensive experience of working with and in Project management office (PMO).
• Provided support to the PMO and worked directly with 10 Confidential Project Managers on several high level projects of Centers for Medicare & Medicaid Services (CMS).
• Experience in JAD sessions to facilitate discussions of requirements scope, priority, and dependencies, one on one interview with the SMEs and Business users. Worked with application architects, developers, testing teams thereby coordinating efforts.
• Extensive experience working in MS Project, MS Visio, Excel, Power point, Word, Access and Outlook.
• Experience in writing clear, concise and meaningful meeting minutes and distribute to all parties involved. Participated in and conducted requirements walkthroughs.
• In - depth understanding of the AS-IS and TO-BE business processes.
• Performing data analysis by identifying the different data sources, creating logical data models and establishing relationship between entities.
• Completed 180+ Security Clearance/New Hire Process for Social Security Administration/ Confidential candidates with job offers.
• Experience in performing analysis of asset management data, audited processes and procedures; ensured the accuracy, currency and completeness of hardware and software asset data.
• Experienced in business process reengineering and reverse engineering.
• Experienced working with highly skilled teams of Project Managers, Web developers, Usability specialists, Application analysts and Validation specialists.
• Experience in conducting audit for software and hardware asserts.
• Worked on providing, organizing, tracking and verifying the completion of Operation Readiness Review (ORR) documentation for PMO.
• Train and assists students to use Learning resource center software in the lab and on the web.
• Assist students in their Bachelors and Masters research for their projects/thesis.

TECHNICAL SKILLS

Requirements/Business Analysis: Joint Application Development (JAD) Sessions; LM21, Requirements Elicitation, Gathering, Analysis, Documentation, and Management; Requirements Traceability Matrix (RTM); Business Requirements Document (BRD), Functional Requirements Document (FRD), Detailed System Specification (DSS); UML, Use Case and User Stories Development;

Data Analysis: Data Analysis, Data Modeling, Data Process Models, SQL Scripting, ER-Diagrams, Mapping.

DATABASES /Technologies: SQL 2008, Oracle, MS Access, DB2, SQL Server, Remedy, Crystal Reports, SAP

Methodologies/Processes: Waterfall, Agile/SCRUM, RUP, Business Process Modeling Notation (BPMN).

IBM Rational Tools: Rational Rose, ClearQuest, ClearCase, RequisitePro

Operating Systems: Windows XP, windows 2007 and 2008

Learning Management Systems: Informatica, Saba LMS, Blackboard Learning System and SuccessFactors.

Other Tools: Microsoft Office Suite 2007 and 2010, Microsoft Visio, Microsoft Outlook, Microsoft Project, Microsoft PowerPoint, Microsoft Project Server

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Responsibilities:

• Worked with the core team to gather businessrequirements from multiple stakeholders, Business Teams and management groups - and reconciled conflicts by conducting Joint Application Development (JAD) sessions based on the project scope.
• Created Functional Specifications Document and designed high and low level Use Cases and Process / Activity Diagrams using MS Visio.
• Performed GAP analysis and Impact Analysis involving the current state and proposed state.
• Involved in data modeling and building fact and dimension tables.
• Analyzed and presented the Business with information on data anomalies, issues, input errors, field value ranges, data patterns, referential integrity gaps and the level of record incompleteness that is in the source systems.

Confidential, Baltimore, MD

Senior Analyst

Responsibilities:

• Utilized agile and waterfall methodologies to meet milestones and production deadlines.
• Managed the software development life-cycle (SDLC), quality assurance (QA) and UAT processes.
• Served as consultant to clients and management on major matters pertaining to policies, plans and objectives.
• Worked with clients to create user stories from and including sales origination, credit, taxes, business verification, documentation and booking to back office billing and invoice systems.
• Identified risks, developed solutions, and proposed changes to clients and internal teams.
• Communicated assignment of duties and workflows for the Technology and Implementation Teams including timeframe estimates, and quality and quantity of resources required to implement projects.
• Ensured business outcomes are cascaded throughout the project team and to stakeholders.

Confidential, Baltimore, MD

Project Coordinator/Business Process Analyst

Responsibilities:

• Kept close Coordination with Product Managers including Product owners, Client services, Platform architects and Business stakeholders.
• Conducted stakeholder interviews to analyze business needs, gather and document business and system requirements.
• Experience conducting meetings; WebEx online meetings, GoToMeeting online meetings, Teleconference meetings, in person meetings.
• Expertise writing the Meeting Minutes.
• Worked closely with the Asset Manager to accomplish the objectives of the Asset Management function.
• Performed analysis of asset management data.
• Solutions for Software Asset Management and software compliance in regards to Desktop, Mainframe, and Server environments.
• Audit processes and procedures.
• Participated in group meetings like JAD Sessions, Requirements Workshops, User Walkthroughs and Brain Storming meetings to facilitate discussions of requirements scope, priority, and dependencies, one on one interview with the SMEs and Business users. Worked with application architects, developers, testing teams thereby coordinating efforts.
• Participate in LM 21 to discussed and find solutions for issues on AS-IS and TO-BE business processes.
• Purchase hardware and software licenses using SAP software.
• Worked to ensure the accuracy, currency and completeness of hardware and software asset data.
• Conduct CMS hardware Audit for 5000 user.
• Responsible for providing, organizing, tracking and verifying the completion of Operation Readiness Review (ORR) for Project Management Office (PMO).
• Responsible for creating the Service Requests in Remedy and tracking the progress and completion of service requests for projects.
• Establishes communication with GTL (Government Task Lead) and all functional areas involve in the project progress.
• Generated various reports, PowerPoint presentations and flowcharts using Microsoft Visio and Microsoft Excel.
• Recorded and documented clear, concise and meaningful meeting minutes and distribute to all parties involved.
• Participated in and conducted requirements walkthroughs.

Confidential, MD

Learning Resource Center Manager

Responsibilities:

• Ensured the proper functioning of the LRC using the policies and procedures as set forth in the LRC Training and Resources Manual, Information Literacy Plan and other related library documents.
• Assisted students in using the LRC and fosters information literacy by participating in student orientations, delivering presentations to students (including library orientations to faculty and targeted classes) and creating and distributing promotional materials.
• Created and submitted Monthly Library Report.
• Maintained periodicals and kept track of receipt. Filed claim for missing periodicals.
• Maintained LRC in an orderly manner; performed regular inventory and weeds when scheduled to do so.
• Created and maintained the “Career Corner,” a designated area within the LRC which includes career displays, career resources, and a job book containing a list of current job openings.
• Provided career development assistance to students by previewing and promoting resources such as online career databases and specific career websites.
• Assisted with career development activities, such as providing initial resume review; marketing career workshops, researching jobs, and creating attractive career displays.
• Administered placement, aptitude, language and other academic tests as required.
• Assured testing site is in compliance with Strayer and testing company policies.
• Maintained Administrator and Proctor accounts with testing companies and Strayer Records Center.
• Scheduled and administered Accuplacer, CLEP and DSST tests.
• Entered placement test scores in Host system.
• Responsible for maintaining computer lab and assisting students with computer-related issues.
• Scheduled audio/visual equipment usage for all instructors.
• Prepared detailed, accurate, and timely support documentation where required, including trouble tickets.
• Managed the creation and distribution of student identification cards.
• Supported the Dean during New Student and New Faculty Orientations.
• In conjunction with the Campus Dean, interviewed and recommended for hire any part-time LRC personnel and managed such personnel, including provision of on-the-job training as appropriate.

Confidential

Academic Assistant

Responsibilities:

• Assisted Campus Dean with daily academic department requirements.
• Scheduled and tracked appointments with Campus Dean.
• Greeted and assisted students as needed.
• Assisted Academic Counselors and distributes Faculty correspondence as needed.
• Prepared statistical reports as instructed by Campus Dean.
• Answered phone, distributed messages for Campus Dean, Academic Counselors, and Faculty members.
• Controlled time sheets and inputs payroll for academic department.
• Maintained employment packages.
• Distributed and processed student evaluations.
• Ensured that class schedule was entered on the system.
• Tracked class registration and preliminary, mid-term and final rosters.

Confidential

Human Resource Process Analyst

Responsibilities:

• Provided customer service via phone and e-mail to internal customers.
• Responsible for weekly time entry and Leave record.
• Cross check all payroll data entry for accuracy and completeness.
• Updated employee files with new hire information, terminations, benefits, and compensation changes.
• Maintained office electronic and paper files.

Confidential

Manager Administration

Responsibilities:

• Designed, developed and maintained comprehensive database of more than 1500 students’ course listings, time tables, and exam Schedules.
• Maintain correspondence with faculty members (visiting and permanent).
• Supervised five team members.
• Supervised all relevant tasks to allow the smooth functioning of the Institute.

Confidential

Human Resource / Sales Analyst

Responsibilities:

• Performed day to day administration of various activities of employees including; Preparation of tax statements, processing of Provident Fund Loans, processing of staff appointments, promotions, payrolls.
• Preparation of internal and external advertisements; maintaining correspondence.
• Responsible for coordination, preparation/renewal of agreements with business partners, correspondence with business partners.
• Responsible for handling issues related to customers.
• Edited company’s monthly Dealer’s & Direct Sales Bulletin.
• Prepared countrywide sales reports.
• Conducted periodic analyses of sales data.
• Responsible for collecting and answering customer queries.
• Managed customer database.
• Maintained close liaison with MIS department.
• Supervised Help Desk.
• Conducted periodic analysis of customer queries.
• Handled financial and administrative activities.
• Responsible for Testing and organizing Paktel IT equipment inventory nationwide.
• Maintained the IT Inventory in Oracle based Software.
• Provided Desktop support for head office and remote locations.
• Troubleshooting in the area of: Desktops, Internet/intranet, printers/copiers.
• Installation of software and applications.
• Setup MS outlook e-mail access.
• Responsible for conducting survey through telemarketing, sales promotion; provided education to subscribers.
• Handled customer complaints.
• Monitored Paktel sales channels/dealers.
• Conducted periodic sales analysis to ensure provision of quality services.