SUMMARY

• Sr. Business Analyst with over 30 years of experience in information technology and business. Developed and diverse background in business and systems analysis, quality assurance, project management, and applications/database development and design provides clients with insights to achieve business objectives and goals by applying excellent problem solving/decision making skills.
• Detailed understanding of the software development lifecycle, project management methodologies, and risk management concepts. Interpersonal skills, business and technical expertise, serving as a liaison within various levels of an organization.

TECHNICAL SKILLS

Industry Experience: Insurance, Banking, Telecommunications, Healthcare, Hi - Tech, Retail, Public Sector

Competencies: Business Analysis, Business and technical requirements elicitation, specification and management. Data Analysis, Quality Assurance, Use Case and Test Case development, testing and verification. Enterprise Architecture, Data Model Architecture, Project Management

Languages: SAP, COBOL, JCL, CICS, Java, HTML, XML, Visual Basic, SQL, Easytrieve, Focus

Software/Tools: IBM WebSphere, Eclipse, MS Visual Studio, Business Objects XI, Cognos, MS Office Suite, MS Visio, MS Project, TOAD, Oracle SQL Developer, Hyperion, SharePoint, SSIS/SSRS, File-Aid, JIRA, Smart Test/Smart Edit, Test Director, Connect Direct

Databases: Oracle, MS SQL Server, DB2 SQL, SAP, MS Access

Operating Systems: Windows, Mainframe

PROFESSIONAL EXPERIENCE

Confidential, St. Louis, MO

Business Analysis

Responsibilities:

• Define, document, create, present, implement and track process flows, using BPMN 2.0 modeling, for business process and services including Phone (TDM and VoIP), video, and Internet services for their strategic technology initiatives
• Analyze, design, implement/support business application and systems
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Participate and Lead in process requirements planning and validation, audit and update existing methods, procedures and process documentation on an as needed basis, analyze and interpret data, define key performance indicators / metrics, and document, prepare and present data-driven presentations
• Perform a cross-functional role to facilitate and present business process change with stakeholders in other departments; work with stakeholders to support the integration of new products and services, regulatory requirements, tools, technologies and markets into existing operations
• Analyze, design, implement/support business application and systems.
• Review detailed business requirements, provides detailed analysis to determine impact to existing systems.
• Lead Joint Applications Requirements Capturing (JAR) session for requirements identification and gathering
• Writing detailed High-Level Requirements (HLR) and Detail-Level Requirements (DLR)
• Lead HLR & DLR Review Sessions for Walkthroughs and sign-offs
• Helped create Detail-Level Designs (DLD) and functional design
• Writing User Stories and Use Cases.
• Creating and maintaining Traceability Matrices
• Maintained SharePoint project sites and documentation
• Create Screen Layouts and Mockups of User Interfaces(UI) changes for requirements identification and definitions, business communications and training updates.
• Test Case creation and Test Results reviews and verification
• Mentored new BAs through the process and best practices, project coordination and document generation
• Create and maintained Requirements, Audit and Business Communications checklists

Environment: SQL Server 2008, Mainframe, SharePoint. Methodology: Waterfall

Confidential, St. Louis, MO

Sr. Business Analyst/Data Analyst

Responsibilities:

• Analyze, design, implement/support business application and systems.
• Review detailed Business Requirements, provides gap analysis to determine impact to existing systems.
• Write detailed functional design and data mapping of source to target files including the writing of complex business rules.
• Works with both the business line and technology teams during project timeline including support during construction and testing while contributing to the testing effort as well.
• Perform data analysis and data mapping as well as writing functional specifications for mainframe and Oracle databases as well as sequential files data.
• Conduct research on data elements and complex business rule changes.
• Work in a team environment. Lead meetings and represent systems owned by the team.
• Present review of design and data mapping to project teams.
• Identifies product quality by analyzing requirements and determining data requirements.
• Conducts routine tests and checks on finished reports to ensure data integrity and accuracy.
• Identifies software defects, runs regression test, and verifies fixes.

Environment: SQL Server 2005/2008, Oracle, Mainframe, Cognos, SharePoint. Methodology: Agile, Waterfall

Confidential, St. Louis, MO

Sr. Business Analyst/Data Analyst

Responsibilities:

• Knowledgeable of business applications systems as they are used within the business department, research and respond to application inquires.
• Develops and documents workflow, systems requirements, system impact analysis, systems design, process analysis and testing (including reasonableness checks) using software development methodology.
• Identify impact of solutions on existing and future systems.
• Business requirements gathering and documentation. Identifyand help quantify project benefits
• Works closely with Business Owners, software development staff and end users to develop detail requirements to meet business needs.
• Performs analysis on projects and provides a project plan that shows the tasks needing to be completed and a time estimate for each task.
• Develop web-page designs and mock ups
• Participates in development of detail design and design walkthroughs with appropriate focus groups and related users to verify accuracy of design in meeting business needs.
• Works closely with software development staff to test and review applications developed
• Help design plans for implementation, produce user documentation and training materials.
• Oversee project definition, identification of goals, monitor timeliness and quality of deliverables
• Coordinate and interfacing with other projects/departments,
• Escalates issues to the proper level of management.
• Document problems, recommend improvements, and provide results of testing
• Communicate product readiness, level of quality, and testing results to management
• Work cooperatively with team members
• Use strong organizational, analytical, time management, and problem solving skills
• Work independently or in a team environment
• Skilled Confidential performing multiple tasks simultaneously, and changing focus quickly as implementation and production needs change

Environment: SQL Server 2005/2008, Oracle/Hyperion, Cognos, MS Project,SSIS/SSRS

Confidential

Sr. Business Analyst

Responsibilities:

• Becomes knowledgeable of business applications systems as they are used within the business department, research and respond to application inquires.
• Develops and documents workflow, systems requirements, system impact analysis, systems design, process analysis and testing (including reasonableness checks) using software development methodology.
• Identify impact of solutions on existing and future systems.
• Business requirements gathering and documentation. Identifyand help quantify project benefits
• Works closely with Business Owners, software development staff and end users to develop detail requirements to meet business needs.
• Performs analysis on projects and provides a project plan that shows the tasks needing to be completed and a time estimate for each task.
• Participates in development of detail design and design walkthroughs with appropriate focus groups and related users to verify accuracy of design in meeting business needs.
• Met or exceeded project goals: timeline, deadlines, implemented functional processes
• Oversee project definition, identification of goals, monitor timeliness and quality of deliverables
• Develop and maintain project plans, project tracking and reporting status
• Coordinate and interfacing with other projects/departments,
• Escalates issues to the proper level of management.
• Assist with establishment and facilitation of internal project management processes and tools
• Document problems, recommend improvements, and provide results of testing
• Communicate product readiness, level of quality, and testing results to management
• Excellent written and verbal communication skills
• Must be able to work cooperatively with team members
• Strong organizational, analytical, time management, and problem solving skills
• Must have ability to work independently or in a team environment
• Skilled Confidential performing multiple tasks simultaneously, and changing focus quickly as implementation and production needs change

Environment: SQL Server 2005/2008, Oracle/Hyperion, Cognos, WebSphere, MS Project, SharePoint. Methodology: Agile, Waterfall

Confidential

Sr. Quality Assurance /Business Analyst

Responsibilities:

• Develop test plans for systems to ensure application functionality meets requirements
• Works closely with software development staff to test and review applications developed
• Responsible for mentoring of Associate Quality Assurance Analyst.
• Develops and maintains documented standards for quality acceptance of software
• Maintains up to date test environment
• Ensures end user documentation correlates with program functionality
• Help design plans for implementation, produce user documentation and training materials.
• Create and execute unit, functional, application, regression, performance, and compatibility testing on software products
• Create and maintaining technical documentation including the requirements traceability matrix, use cases, user interface specifications and migration plans
• Becomes knowledgeable of business applications systems as they are used within the business department, research and respond to application inquires.
• Develops and documents workflow, systems requirements, system impact analysis, systems design, process analysis and testing (including reasonableness checks) using software development methodology.
• Identify impact of solutions on existing and future systems.
• Business requirements gathering and documentation. Identifyand help quantify project benefits
• Works closely with Business Owners, software development staff and end users to develop detail requirements to meet business needs.
• Performs analysis on projects and provides a project plan that shows the tasks needing to be completed and a time estimate for each task.
• Participates in development of detail design and design walkthroughs with appropriate focus groups and related users to verify accuracy of design in meeting business needs.
• Met or exceeded project goals: timeline, deadlines, implemented functional processes
• Oversee project definition, identification of goals, monitor timeliness and quality of deliverables
• Develop and maintain project plans, project tracking and reporting status
• Coordinate and interfacing with other projects/departments,
• Escalates issues to the proper level of management.
• Assist with establishment and facilitation of internal project management processes and tools
• Document problems, recommend improvements, and provide results of testing
• Communicate product readiness, level of quality, and testing results to management
• Excellent written and verbal communication skills
• Must be able to work cooperatively with team members
• Strong organizational, analytical, time management, and problem solving skills
• Must have ability to work independently or in a team environment
• Skilled Confidential performing multiple tasks simultaneously, and changing focus quickly as implementation and production needs change

Environment: SQL Server 2005/2008, WebSphere, MS Project, SharePoint. Methodology: Agile, Waterfall

Confidential, O’Fallon, MO

Project Leader /Team Lead/ Business Systems Analyst/Senior Software Engineer

Responsibilities:

• Analyze information systems encompassing potential user contact; analysis of goals; problem complexity and feasibility study; logic design and detailed systems flowcharting; analysis of input-output flow; hardware study; forms layout; resource evaluation; and cost and time analysis.
• Consult with Business Owners on new projects. Establish the definition and development of project requirements and analyze requirements to provide a recommended solution.
• Responsible for the technical planning; design; programming; implementation; documentation; and maintenance of systems application software.
• Provide technical and advisory support to ensure the successful and efficient development of quality software.
• Evaluate requests to determine technical feasibility; develop technical alternatives and recommend optimal technical solutions.
• Perform systems analysis and design of projects that meet the business
• Support for initially implemented very complex and/or highly visible production application problems may be required
• Prepare technical project plan; incorporating development costs and tasks of the various technical components.
• Ensure development efforts conform to overall strategic direction.
• Ensure a successful delivery; which may include: maintenance; logic optimization; systems re-evaluation; testing; user approval; final corrections; and appropriate documentation.
• Validate the status of technical project deliverables; resolve conflicts as they arise.
• Maintain liaison with internal staff and vendors who have systems design problems or requirements.
• Support collection and reporting of project and software metrics.
• Accountable for software quality and service level agreements.
• Assist in examining commercially available and forthcoming industry technologies related to area of expertise to determine whether or not technology will support both present and planned project requirements
• Prepare Request for Information (RFI); Request for Quotation (RFQ) and Request for Proposal (RFP) documents
• Participate in implementation; including maintenance; user allocation; file design; coding; error removal; logic optimization; systems re-evaluation; testing; user approval; final corrections; and program and run time documentation.
• Write; debug; diagram; create flowcharts; code; and document programs.
• Support Disaster Recovery testing.
• Evaluate and recommend software development tools.
• Ensured existing system stability by monitoring production of systems in assigned area of expertise and On-Call support of 24/7 system...

Environment: Languages and tools emphasis in COBOL, JCL, DB2, DB2 SQL, CICS, Easytrieve, Oracle, SAP, JAVA File-Aid, Smart Test/Smart Edit, Test Director and Connect Direct. Methodology: Agile, Waterfall, Lean

Confidential, St. Louis, MO

Lead, Business Analyst

Responsibilities:

• Developing and implementing new batch and online systems.
• Responsible for the technical planning, design, programming, implementation, documentation, and maintenance of systems application software.
• Develop deployment strategy for normal application releases and any alternative deployment strategies while being accountable for software quality and service level agreements.
• Perform systems analysis and design of projects that meet the business needs.
• Consult with business and technical owners on new projects. Maintain liaison with internal staff and vendors who have systems design problems or requirements.
• Receive and review Requirements document, Object Design, Logical Data Model, and Physical Data Model from functional areas
• Analyze information systems encompassing potential user contact, analysis of goals, problem complexity and feasibility study, logic design, network and security implications, hardware study, forms layout, resource evaluation, and cost and time analysis.
• Participate in database and file design, networking design, coding, error removal, logic optimization, systems re-evaluation, testing, user approval, final corrections, and program and run time documentation.
• Write, debug, diagram, create flowcharts, code, and document programs.
• Prepare technical project plan, incorporating development costs and tasks of the various technical components.
• Evaluate requests to determine technical feasibility, develop technical alternatives and recommend optimal technical solutions.

Environment: Languages and tools emphasis in COBOL, JCL, DB2, DB2 SQL, CICS, Easytrieve, Oracle, SAP, TCP/IP, REXX, Focus, Endeavor, File-Aid, Smart Test/Smart Edit. Methodology: Agile, Waterfall, Lean

Confidential

System Test Leader/Realease Coordinator

Responsibilities:

• Receive and review Requirements document, Object Design, Logical Data Model, and Physical Data Model from functional areas
• Develop deployment strategy for normal application releases and any alternative deployment strategies
• Develop application release notification strategy
• Develop application releases packaging processes (online and batch)
• Develop application installation verification and validation strategy and abnormalities strategy
• Developed deployment strategy for initial application release and initial application release packaging process for online and batch
• Develop system test processing plan
• Prepare test rules, test conditions and expected results using base lined requirements and high-level design documentation
• Develop test strategies as input to an overall test
• Verify that test results meet business and technical requirements
• Coordinate with the Test teams for test execution goals, scheduling of software delivery for test setup
• Coordinate the receiving and transfers of test file and other data transmissions
• Schedule and facilitate testing status meetings
• Develop and document project strategy and migration plans
• Develop and coordinate external interface specifications
• Document business process flows as part of Workflow Management
• Maintain system flow documentation, and cycle process
• Works in concert with other project personal to develop and present information about the project to other organizations. Coordinate/communicate decision of the group to the entire organization to insure consistency in design decisions.

Environment: COBOL II, DB2, JCL, HTML, JAVA, C, C++ Visual Basic, Endevor, File-Aid, Smart Test/Smart Edit.