Sr. Business Analyst Resume Profile

SUMMARY:

Over 15 years of experience as Siebel CRM Business Analyst and project coordination in the Sales ,Marketing and Finance areas including Customer Account management, Sales Quotation, Product selectors, Order management and Pricing processes.
Process mapping, preparation of use cases and functional documents, preparation of test documentation
Conducted workshops CRP sessions
Strong understanding of Software Development Life Cycle SDLC experience including analysis, design , development and testing
Strong business process knowledge within the Industrial, Networking, Finance Media/ Advertising , Telecommunication industries
Strong understanding of CRM and Web technologies
Strong communication skills
Strong Data Analysis skills
Utilized Agile methodology

PLATFORMS/ TOOLS

Documentation Tools:	Microsoft Office, Version one, Microsoft Visio
Project Management:	Microsoft Project
Languages:	Java, C, Visual Basic, XML, SQL
Databases:	Oracle, Microsoft Access
Testing Tools	Mercury/HP Quality Central
CRM	Siebel 7.x, 8.x
Reporting	Business Objects Crystal Reports

PROFESSIONAL EXPERIENCE:

Confidential

Business analyst for Sales processes supporting customer account management, opportunity management, order management,service requests agreements

My role included

Participation in JAR / JAD sessions
Preparation of functional and design
Conducting CRP sessions
Preparation of integration specifications
Preparation of user acceptance test scenarios
Use of Agile methodology

Platform: Siebel 8.1 CRM, Oracle and numerous proprietary applications

Confidential

Lead Product Owner and Business analyst for Sales processes supporting the Yahoo- Microsoft Search Alliance including customer account management, quotation order management,service requests SLAs , sales fraud adjustments

My role included -

Conducting workshops to gather requirements
Mapping processes and reviewing with business teams
Preparation of high level and detailed functional specification documents including integration with financial systems
Conducting CRP sessions
Preparation of integration functional documents
Preparation of user acceptance test scenarios
coordination of User Acceptance Testing
Use of Agile methodology

Platform: Siebel 8.1 CRM, Oracle 11i, TIBCO

Confidential

Sr. Business Analyst for Opportunities, Products, Pricing, Quotation Order and Service Agreements for CRM application for Juniper's Networking products services

My role included -

Mapping processes and reviewing with business teams
Preparation of high level and detailed functional specification documents and reviewing with business teams and technical teams
Preparation of integration functional documents for integration of Quotation system Siebel with Order management and manufacturing systems
Preparation of test scenarios
Testing and coordination of Acceptance Testing

Platform: Siebel 8.0, Oracle E-Business Suite, Oracle Fusion middleware

Confidential

Sr. Business Analyst for Sales Quotation Order for Advertising on Internet media pages / properties and Search pages.

My role included -

Mapping existing processes and reviewing with business teams Marketing, Sales, Finance, Legal
Mapping proposed process and reviewing with business teams
Preparation of high level and detailed functional specification documents and reviewing with business teams and technical teams
Gap Analysis
Testing and coordination of User Acceptance Testing
Business analyst support for US APAC regions Hong Kong, Singapore, Korea, Japan, India, Australia, New Zealand
The functionalities included
Generation of proposal document
Integration with Campaign Planning Tool to load products media properties
Quote pricing approval process
Credit check and approval process
Generation of Order document
Electronic order presentment to customers
Approval of order transaction by Yahoo Sales , Finance Revenue assurance
Order committal and integration to order management tool /ad serving application
Asset creation from order

Platform: The application is based on Siebel 7.8 /Oracle with integration to proprietary platforms

Confidential

Sales Quotation/Order application for GE Industrial Sales distribution channels

IT Business Analyst Project leader

My role included the following activities:
Process mapping and requirement gathering with a multi-functional team comprising of Sales, Marketing, Technology, Manufacturing Finance
Identified Use Cases Scenarios
Prepared detailed functional specifications
Coordination with technical team for design and development
Conducted frequent reviews with the business teams to ensure that work-in-progress is meeting expectations and specifications
Test plans and track IT and user testing
The functionalities included
Company creation and modification
Company status using State Model
Integration with Visual Basic product configurators
Pricing discounting logic
Generation of proposal / Bill of Material document
Generation of Order document
Order Entry and transmission of order information to Order Shipping Billing system and manufacturing plants
Asset creation for Orders
Service Requests for customer service

Platform: Siebel CRM Sales 7.8, Oracle, EAI XML integration with Visual basic applications

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