SUMMARY

• Senior Business Analyst expert with more than 12 years of experience in the field of Software Development, Data Management, implementation of advanced software development and application processes. Analytical and statistical skills coupled with exceptional customer service and excellent teamwork.

TECHNICAL SKILLS

• Waterfall
• SDLC
• CTI
• IVR
• Microsoft Office Suite
• Word
• Excel
• PowerPoint
• MS Project
• Outlook
• Outlook Web Access (OWA)
• MS Publisher
• Visio
• SharePoint
• Planview
• RT Tracker
• Adobe Acrobat
• Illustrator
• Adobe Photoshop
• SnagIt
• TFS
• HP Mercury Test Director
• JIRA
• Cognos
• ServiceNow
• AirWatch and Good Enterprise Technology (iOS and Android)

PROFESSIONAL EXPERIENCE

Confidential - Irving, TX

Technical Business Analyst / Quality Assurance

Responsibilities:

• Global Mobility Coordinator of user mailbox migration project to Microsoft Exchange 2010 server
• Provided installation, configuration, administration and support of AirWatch Mobile Device Management (MDM) agent on iOS and Android mobile phone and tablet devices for 20,000+ migrated users
• Coordinated with the Mobile Operations Team to create and administer AirWatch accounts and console to access corporate mail on mobile devices via network tokens
• Beta, QA and UAT tested Office 365, Outlook Web Access (OWA), Skype for Business/Lync 2010 and newly implemented and upgraded iOS and Android applications on mobile devices for implementation
• Queried and generated ad-hoc Software Compliance Reports in AirWatch administration console for upper management reporting

Confidential - Fort Worth, TX

Senior Business Systems Analyst / AirWatch System Administrator

Responsibilities:

• Business Analyst in Global Mobility Solutions responsible for planning, designing, implementing, documenting and ensuring business requirements were met on new and existing corporate Mobility applications and services.
• Developed and documented all recommendations and business process improvements using SDLC/Waterfall methodologies.
• Successfully tested mail gateways (MAGs) and server operations to accommodate new AirWatch application
• Worked closely with project managers on “BlackBerry-to-Apple iPhone” and AirWatch implementation and migration projects running simultaneously, achieving 100% successful outcome of new products, application development, system enhancements, shared services, and business process changes.
• Provided planning, designing, implementation and execution of AirWatch MDM agent for 30,000+ corporately-owned and BYOD (Bring Your Own Device) Apple and Android tablets and mobile devices
• Performed corporate-standard Ghost imaging and AirWatch configuration on corporately-owned Apple devices, in-house and nationwide.
• Managed and monitored Intranet website; SharePoint Administrator of Mobility and End User Technology (EUT) hyperlinks and websites, end user troubleshooting, training, and Knowledge Objects (KOs) Articles and Knowledge Database.
• Opened, troubleshot and resolved user service request tickets in the Mobility ServiceNow queue

Confidential - Fort Worth, TX

Business Analyst

Responsibilities:

• Gathered and compiled user requirements to convey to the development team throughout the software cycle for existing product upgrade and migration from Delphi to .NET environment
• Liaison between the IT software development team, clients, stakeholders, and the customer community
• Extensively interacted with user groups and development team to create application “look and feel” and functionality. Implemented business modeling using Visio and Adobe Illustrator to develop eCommerce application UI screens.

Confidential - Carrollton, TX

Senior Business Analyst/Project Manager

Responsibilities:

• Gathered and documented business and system requirements of new IT development projects, enhancements to existing systems, business programs, and new partner onboarding of SaaS (Software-as-a-Service) web-based to e-Commerce mobile device trade-in program and eRecycling software application
• Created work flows/processes, procedures, architectural design documents andscreen mock-upsfor developer use in designing customer-facing web applications and services
• Reviewed and modified all in-house and Customer Relationship Management (CRM) application tables

Confidential - Fort Worth, TX

Senior Business Analyst

Responsibilities:

• Collected, compiled, gathered information surrounding mobility solutions projects and mobile device administration/management in the AA environment, using Agile methodologies. Constructed corporate mobility standards and policy documentation.
• Monitored project goals, deadlines, metrics and budget for cost benefit and ROI analyses. Prepared and updated enterprise-level Weekly/Monthly Dashboards, Quarterly Project Accomplishments/Scorecards, and Key Performance Indicators (KPIs) reports to C-level management.

Confidential - Irving, TX

Senior Business Analyst

Responsibilities:

• Developed project plans, use cases, business requirements, functional requirements, requirements traceability matrices, change management process and other artifacts for multiple brokerage projects using Agile methodologies.
• Monitored JIRA requests with network team for defects. Conducted daily SCRUM calls and weekly project team meetings with project development teams regarding design status/issues.
• Facilitated business requirements gathering sessions with business stakeholders from multiple groups.

Confidential - Carrollton, TX

Senior Business Analyst / Quality Assurance Analyst

Responsibilities:

• Collected and reviewed software data and requirements to develop compliance metrics of delivered software. Developed documentation, requirement statements, logical data and process designs, approach documents, test scenarios, and implementation plans for Real Page CrossFire products.
• Designed new product and modified existing application user interface (UI) screen mock-ups using Visio, Adobe Photoshop, and Paintbrush for development team coding.
• Created ad-hoc reports of weekly progress and measures against goals, initiatives, and timelines

Confidential - Westlake, TX

Systems Quality Assurance Test Analyst

Responsibilities:

• User Acceptance (UA) tested banking customer service and sales applications, Computer Telephony Integration (CTI), Interactive Voice Response (IVR), and other internal web-based applications

Confidential - Irving, TX

Senior Business Analyst / Project Manager

Responsibilities:

• Gathered, analyzed, and documented business requirements for various-sized and complex projects for CitiFinancial Auto Division WAN and LAN systems
• Project managed Rapid Release and smaller projects, while simultaneously fulfilling BA responsibilities and tasks of a large, complex project.
• Lead Test Coordinator - Performed QA, UAT, regression, negative, and performance manual testing, which resulted in a 98% increase in qualitative, efficient, and effective project testing.
• SharePoint Administrator for 300+ employees; monitored and tracked field sales, operations and revenue using SalesForce.com.