SUMMARY

• Highly - skilled, versatile IT business analyst that excels in creative problem solving within fast-paced environments. Understands business process and gathers requirements to turn that information into solutions.
• Experienced in building relationships between multiple internal and external business units, and working on large-scale projects in global Fortune 500 environments within cross-functional teams.
• I am also a self-starter with the ability to work independently with little direction. Aiming to utilize my strong analytical ability and prioritization skills to find solutions for your business requirements.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Manage Daily/Monthly/As Needed activities of the Subaru Diagnostic System (SDS) Program such as: Invoicing, New Lease Verification, Approve Monthly Invoices, Reconcile Inventory and Billing, Buy/Sells, Lost/Stolen Leased Equipment and Lease Terminations.
• Maintain SDS Program pricing on internal Subaru Retailer website. Engaged with Subaru partner and Subaru DBA’s to maintain vendor pricing and data integrity to ensure accurate Retailer billing.
• Redesigned existing P&L Statement to more accurately reflect revenues and expenses incurred by the SDS Program. Regularly reported financials to upper management.
• Inventory Management: Work closely with Subaru partner responsible for hardware distribution to maintain proper inventory levels of SDS Program essential devices by placing orders directly with vendors and maintaining prudent reserves of inventory.
• Audited Subaru partner inventory against Subaru Retailers AR statements resulting in the correction of system billing errors totaling over $25,000 of unbilled charges.
• Negotiated lower laptop prices with vendors saving Subaru over $6,000.
• Created and documented processes for Subaru partner to autonomously manage hardware for the SDS program by to ordering hardware on Subaru’s behalf.
• Manage multiple hardware lease renewal projects: Oversee Subaru partner and engage with Subaru retailers and leasing company when hardware lease schedule life cycle is ending to ensure hardware is returned to leasing company on time and new leased hardware is deployed as needed.
• Act as liaison between Subaru and leasing company to provide management with metrics and analytics that lead to increase value of investments.
• Audited Subaru partner inventory against Subaru Retailers AR statements resulting in correcting thousands of dollars’ worth of billing charges.
• Manage company phones and data devices from multiple service providers.
• Ran ad-hoc reports from Oracle Discoverer to provide data as needed.

Confidential

Business Analyst

Responsibilities:

• Liaison between IT and users of a Cognos based spend management/dashboard tool.
• Support the deployment and growth of a Global Spend Analytics system.
• Develop custom ad-hoc reports for Metrics and Analytics group.
• Interface with SME’s gathering requirements and testing as new Source Systems are integrated into Cognos based spend management/dashboard tool.
• Develop training materials and provide weekly training sessions for new users and power users for Cognos based spend management/dashboard tool.
• Create weekly Metrics presentations in Power Point for management.
• Participate in cross functional prioritization meetings.
• Facilitate Category Cleansing and Supplier Parenting process between internal business units and external 3rd party vendor.
• Use corporate standard software, Master Test Plan templates and other tools to create clear, complete and usable documentation in accordance with corporate standards.
• Coordinate the creation of all test plans for in corporation into the Master Test Plan (Unit, Integration, System, UAT, etc.).
• Define and maintain a dashboard that will track and communicate the overall test progress for test types identified in the master test strategy.

Confidential

Data Analyst

Responsibilities:

• Managed the creation of Material Master Records in accordance with authorized and Confidential designs for new product launches, network transfers and SAP Implementations.
• Create/update data in four systems, ensuring cross-system data accuracy
• NDC code creation for FDA registration BMS packaging.
• UAT Testing in HPQC for software enhancements.
• Minimize duplicate materials across the worldwide Supply Chain.
• Ensure data integrity by managing processes for creation, modification, validation and deletion of Material Master Data within four systems.
• Provide Customer Support through consultation on data management procedures and system functionality.
• Accurately expedited material creation to ensure un-interrupted manufacturing processes.
• Provided metrics to management in support of strategic decision-making.
• Authored and maintained technical procedural documentation.
• Provide Metrics Reports to Directors using MS Excel and Access to analyze data.
• Use SAP, MDM and cMat to update Material Master as per guidelines of Data Governance Board.

Confidential

Data Analyst

Responsibilities:

• Contact for Buyers and CAM’s with issues using SAP front end, cPrice and Cransoft for mass price change uploads.
• Drove processes for resolving GR/IR issues during hyper-care period after SAP releases. Resolved $5MM+ worth of blocked invoices, including payments to critical vendors.
• Liaison between EM strategic manufacturing sites and J&J’s internal Accounts Payable. I worked directly with the Contract Account Managers, Supplier’s, Distribution and Accounts Payable to resolve quantity and price related invoice discrepancies.
• Created Purchase Orders in Ariba for independent product testing performed at J&J’s External Manufacturers.
• Managed the Strategic Supplier relationships during the transition between use of legacy manufacturing system and the implementation of SAP along with establishing a rapport with new offsite corporate based AP Department.
• Changed role responsibilities from the EM Strategic Site Suppliers to Procurement and all suppliers for the Consumer Products and Personal Products Divisions of J&J. Manage relationship between suppliers during transition from legacy AP system to SAP and its integration with the manufacturing instance of SAP.

Confidential

Consultant

Responsibilities:

• Designed, built and maintained Server 2003 and Windows XP Pro in a 20 user environment.

Confidential

Call Center Analyst

Responsibilities:

• Troubleshoot and Support SAP, Lotus Notes, MS Windows XP Pro, MS Office 2003, VORA, Security Administration, Extensity, Access Manager, Citrix Access Portal, Company intranet site, Ariba, Hardware, AS/400, and Active Directory.
• Training and mentoring new analysts joining the group.
• High volume call taking (30 - 50 calls per day).
• Provide Hardware, Software and network support for small businesses. Microsoft Exchange Support.
• Provide Hardware, Software and Network support for small businesses.

Confidential

Call Center Analyst/Deskside Support

Responsibilities:

• Provided 1st and 2nd level phone support for software and hardware issues for 4500 end-users.
• Primary Deskside support person for a 300-user network.
• Supported Windows 95, 98, NT 4.0, Me, 2000 Professional operating systems; MS Office 97 & 2000; Outlook 97, 98 & 2000; Personic’s RAPID.
• Primary hardware technician for a wide variety of corporate standard laptop’s and desktops.
• Created, maintained and installed Confidential corporate images of various hardware/software configurations.
• Liaison between Helpdesk and Network Operations Center (NOC).
• Responsible for final phase of Windows 2000 Professional Rollout for 300 users.

Confidential

Network Support Administrator

Responsibilities:

• Provided 1st and 2nd level end-user support for software and hardware issues at locations in Philadelphia, PA and Manhattan, NY.
• Supported MS Office 97 & 2000, Corel Word Perfect 6.0 - 2000, Corel Draw, Adobe Illustrator, Quark Express, Edgar Ease and Tera Term and CRC terminal emulators.
• Supported a Novell, NT and UNIX network running Microsoft and Macintosh workstations.
• Configured and managed network printing environment.
• Administered Microsoft Exchange Server.

Confidential

Network Support Administrator

Responsibilities:

• Built and maintained Novell and NT networks (varying between 5 - 175 users), using MS Windows and Macintosh Operating Systems.
• Primary hardware technician for customers.
• Scheduled service calls for PC Technicians handling end-user support.
• Responsible for inventory control.