SUMMARY

• Innovative & creative thinker with expertise in on - time product delivery. Proven ability to bridge technology and business goals.
• Able to utilize business goals to create solutions, develop strategies, estimate resources, and deliver solutions on time and within budget. Team player with excellent communication, presentation, and interpersonal skills with an emphasis on building strong internal & external relationships.
• Strong ability to solve complex, technical issues and deliver results under deadline-driven environments.
• Cross-functional communicator easily interfaces with high-profile staff, middle management, technical staff, vendors, and clients.
• Proficient in product development life cycle from conception to final release and can function as a highly effective team member at every phase.Business Skills
• Business-minded initiative-taker with excellent technical acumen and experienced in creating on-target solutions to simplify workflows and maximize efficiencies
• Decisive problem-solver focused on gap analysis and continuous attainment of results, incorporating best-practice standards
• Strong analytical and problem-solving skills
• Proven ability to interact with cross function teams, customers, and suppliers successfully

TECHNICAL SKILLS

Software: BASIC, C, JAVA, HTML

Databases: Oracle SQL, MS Access

OS/Platforms: XP/Vista, Windows NT/98/2000/XP/7, LINUX

Applications: Power BI, Microsoft Azure, Azure Machine Learning, Concur, PeopleSoft, Lawson, Cognos Reporting, Billing Analysis, MS Visio, File Net, MS Office (Word, Excel, PowerPoint, Project, Access)

Methodologies: SDLC, RUP, UML, Agile (SCRUM), Waterfall, Six Sigma DMAIC/DFSS Methodology

Requirements Gathering: Business Requirements Document (BRD), Functional Requirements Document (FRD), Use Case Requirements, Vision Document, Mapping

Testing Strategies: Integration, Unit System, Black box, White Box, UAT, KJ Analysis, Top-Two Box, Bottom-Two Box, SPSS statistical tests, SWOT, QA Testing

Microsoft Virtual Academy Training: Data Series-Analytics-AA-Machine Learning, MS Azure Machine Learning Jump Start, Hands on with Azure Machine Learning, Power BI Jump Start, Udemy Learning Power BI Basics

PROFESSIONAL EXPERIENCE

Confidential - Jacksonville, FL

Solution Design Consultant

Responsibilities:

• Gather requirements for a Data Science project with ServiceLink to determine Problem Markets with respect to Appraisal turn-time
• Documented high-level requirements and created Solution Design Document with the recommended solution
• Worked with Data Scientist to analyze data and recommend a predictive model using Azure Machine Learning
• Conducted Business Requirements gathering sessions with external client
• Managed an FNF project to automate Error Reporting manual process using Power BI
• Collaborated on another Power BI FNF project to automate comparison of two separate Databases
• Developed Solution Design Document to include the requirements and recommended Power BI Dashboards
• Designed Powerpoint deck for Data Science Projects for the Go to Sales team

Confidential - Orlando, FL

Concur Business Analyst

Responsibilities:

• Collaborate on Workday Concur Integration project to automate the process of employee input into Concur and posting data from Concur to SAP for process improvement
• Use agile methodology to implement the automate Workday-Concur-SAP project in phases.
• Map the current (as-is) process and proposed to be process and created Visio diagrams and flow charts
• Perform gap analysis to identify the top pain points and come up with solutions to resolve them
• Organize bi-weekly sprint meetings between SAP, Workday teams, IT applications, and Concur as part of the Integration project
• Coordinate deployment of Concur Expense for countries such as Argentina, Chile, and IFCO RPC group by following SDLC
• Perform UAT testing and created test scripts for new implementations
• Prepare training documents for the in-country team and IT applications team
• Document the configuration processes and instruction steps and assisted with training sessions
• Review and resolve the errors in the Workday employee import file to Concur
• Identify and categorize the errors and propose methods to rectify them once the process is automated
• Provide production support and resolve tickets
• Configure expense workflows for Mexico as part of the new implementation

Confidential - Tampa, FL

Business Analyst/Concur System Analyst

Responsibilities:

• Provide oversight for the daily maintenance of Confidential Travel & Expense (CTE) Concur application
• Coordinate and implement Concur Travel & Expense in countries such as Jamaica, Mexico, Trinidad and Tobago and Barbados using SDLC or agile methodology as required
• Review and verify UAT and PROD setups and update the UAT/PROD checklist
• Perform internal UAT testing for new country implementations and assist with external testing
• Act as departmental liaison on projects, communications, reporting, and training activities
• Resolve production and project issues related to the application, including troubleshooting, system changes and/or working with developers or the service provider to obtain resolution
• Perform testing and validation of the CTE system in the Dev, UAT, and Production instances
• Create and maintain documentation and procedures related to the application such as: 'Requirements' documents, test scripts, system and process flow charts, BR100, AC130 (change request sign off), & DART
• Prepare end-user and stakeholder communications related to CTE implementations and other application related activities/events impacting users
• Manage the dependencies with other application groups, end users, development team, third parties and business partners to ensure that the CTE application runs smoothly and efficiently
• Manage the integration of other internal applications with CTE. Example: Integrated the Confidential Gift and Entertainment (CGE) attendee feed with CTE to efficiently add attendees for expenses involving Government officials and to be in compliance with US Foreign Corrupt Practices Act, UK Bribery Act, and other regulations
• Collect and interpret monthly expense, and mobile metrics for Senior Management
• Create or customize Cognos reports using SQL queries
• Document detailed business requirements, functional requirements, and system test scripts
• Provide assistance for CTE/P2P country implementations
• Implement improvements to CTE exception messages to deliver relevant information more efficiently

Confidential - Jacksonville, FL

Business Analyst/Concur System Analyst

Responsibilities:

• Facilitate business requirements gathering for projects and provide feedback to stakeholders
• Work with suppliers for software selection process, in house implementation, establishing procedures, and the documentation of processes
• Implemented Confidential Present and Pay project for Account receivables business group
• Create use case document and user stories as part of projects
• Liaison between suppliers and development teams to ensure Best Cost, Best Quality, On Time delivery of all systems/components
• Make recommendations for all internal business process workflows and system design
• Act in primary execution control position for projects; plan out the release timeline by working with cross-functional teams, manage resources, finances (budgeting & forecasting), etc.
• Responsible for program/project review and team communications. Complete milestone reviews, populate data and perform presentations to relevant stakeholders
• Maintain Concur database with employee profiles for travel related expenses
• Report out monthly data for expense reports; ensure correct data is provided from Concur to other business units and Accounts Payable for expenses reimbursement
• Map and document the entire Travel and expense processes and systems involved and created flow charts
• Oversee and create deliverables like product design documentation, test scripts, unit testing, facilitate user acceptance testing, etc.
• Provide pre and post production support; document technical requirements for company systems during the pre and post phases.
• Developed and executed detailed test cases for functional, integration, and system testing under strict deadlines
• Set up and coordinated User Acceptance Testing (UAT) and smoke test of all new builds based on business case/needs (current vs. planned) and provide post production/go live assistance
• Act in command to ensure that proposed business and technical solutions meet internal business requirements
• Identify and develop contingency strategies for project’s risk and communicate up issues to mitigate customer and business impact
• Manage and report out the project’s change control procedure, product deviations, defects, updated plans, deliverables, and risks to management and stakeholders.
• Establish business case/documentation to generate forecast spend for tools, software, resources, and purchase.
• Generate metrics and KPI for reports, perform analysis and establish the system needs of various business units
• Provide support for Crowley's Concur travel and expense system
• Evaluate and resolve Concur employee import errors and rejects
• Manage Concur user maintenance section on PeopleSoft to ensure smooth addition of employee details to Concur
• Successfully implemented the process to include foreign currency reimbursement to travelers in Concur system

Confidential - Indianapolis, Indiana

Accounts Analyst

Responsibilities:

• Performed market analysis for competitive cellular plans, rates, coverage, sales and promotions, etc.
• Responsible for the efficient implementation of various workflow processes, standard procedures, and writing SOPs
• Gathered and performed data analysis for end user’s mobile text, data, voice usage, and developed KPIs and metrics based on data analysis
• Provided recommendations for optimizing cellular plans for clients to reduce the total cost for monthly costs
• Updated customer relationship database with analysis reports, metrics, and optimized plan package recommendations, and presented reports to clients for approval
• Worked with various cellular carriers AT&T, Verizon, T-Mobile, and Sprint to ensure that each rate change request was correctly implemented before the end of the billing cycle
• Identified bugs in the database and reported for code corrections to software developers
• Created ways/processes to automate the entries for database, and adding new clients/ accounts to the customer relationship database