SUMMARY

• IT Professional with a Master’s Degree in Software Engineering as well as 10+ years of experience in business analysis.
• Experience in gathering business or user requirements, developing Business Requirement Documents (BRD) and transforming BRD’s to Functional Requirements.
• Experience creating innovative, value based org specific agile templates, including master feature lists and Functional Specifications Documents (FSD).
• Experience in Business Process Re - engineering (BPR), and transforming requirements features from agile specific Master Feature Lists to user stories in FSD. Proficient in creating and adopting innovative Wireframes and Prototypes via MS Visio, to drive the elicitation session, get a buy-in from customers and thereby modify requirements.
• Extensive experience with process modeling using UML, Flow Charts, Sequence Diagrams, Activity Diagrams and Use Cases.
• Good knowledge of Business Process Modeling, Business Process Re-Engineering and experience in conducting GAP analysis, SWOT analysis, Impact analysis, Feasibility study, benefit analysis, Root-cause and Risk analysis.
• Experience using advanced Business Process Management (BPM) and Business Rules Engine (BRE) technology.
• In-depth knowledge of Software Development Life Cycle (SDLC) and Agile Methodology.
• Team player with excellent communication, interpersonal, and analytical skills.

TECHNICAL SKILLS

Business Tools: MS Visio, Rational Rose Requisite Pro, DOORS, Clear Quest and Clear Case, Mercury, Blueprint, JIRA, ALM.

Methodologies: Agile, Kanban, Waterfall Method, RUP, BPM

Tools: SharePoint MS Visio, MS Word, MS Excel, MS AccessBPM/BRE Tools PEGA BPM Suite (PRPC, Process Analyzer, Simulator) Microsoft BizTalk Server Business Rule Engine & Business Rule Composer, PegaSystems PegaRULES Process Commander.

OLAP/Reporting: Micro Strategy, Business Objects, and Brio

Databases/Tools: Oracle, SQL Server, TOAD, SQL PLUS, Postgresql, PgAdmin

Languages: SQL, PL/SQL, Java, XML, UNIX.

ETL Tools: Informatics, Ab Initio, Oracle Applications, ERP, FORMS, Pentaho.

Operating Systems: MS Windows 2000/NT/98/XP, UNIX, MSDOS

API Testing Tools: Soap UI, Ready API, Postman

PROFESSIONAL EXPERIENCE

Confidential, DC

Business System Analyst III

Responsibilities:

• Responsible for coordinating with Project Owners, Business Sponsors to identify all In Scope & out of Scope items and finally documented them in the Scope Document.
• Translated user stories to detailed System requirements and got approvals from Product Owner.
• Created Mock designs for the UI and created User interface requirements.
• Worked with the development team and testing team by clarifying the functionalities of HUBB application.
• Worked on defining the impact of conversions and Business rules.
• Captured business requirements, controlled changes and tracked change in the Requirements Management Extension in JIRA (RMsis)
• Participated in the Planning & Estimate, Product Backlog Elaboration session, Sprint Review, Retrospective for every Sprint.
• Documented data mapping between Legacy and production.
• Used Pentaho Data Lineage to analyze the end-to-end flow of the data across the data integration and transformation for the project.
• Performed data analysis and coordinated with DBA team to create data models for new applications and the interface initiative.
• Worked on SQL queries and Stored procedures which were used to retrieve data for the application.
• Updated task statuses to the business team in the Scrum.
• Created API requirements and did API testing using SoapUI.
• Collaborated with technical stakeholders and SMEs to determine the prioritization for system bugs, defects, and enhancements.
• Updated task statuses to the business team in the Scrum.
• Created daily and weekly BA/QA team status reports for the management team and Project Management office (PMO).
• Facilitate user training for applications and created user manuals for HUBB applications.
• Actively assisted in mentoring and training the junior team members.
• Logged defects for UAT and updated user stories with acceptance criteria in JIRA.
• Helped performance testers by explaining the functionality of HUBB application and provided required test data for various scenarios as mentioned in the performance requirements.
• Adept in reviewing Test Procedures, defining Test cases, reviewing and maintaining Test scripts, analyzing bugs, interacting with team members in fixing errors and extensive experience in all forms of testing including User Acceptance Testing (UAT) and smoke testing.
• As part of a production support team investigated the issues and created ticket for production issues and coordinated with the development team.
• Queried the census block shape files provided by Federal Communication Commission for various Fund specific requirement testing.
• Facilitated Scoping session for an integration of HUBB application with other applications.
• Assessed production readiness and assisted Product Owner in compliance of release.
• Participated in Release planning and created Release processes and procedures.

Environment: Microsoft Visio, JIRA, XML, TOAD, Oracle, MS Office 2013, PgAdmin 4, Postgre SQL, MS Excel, MS Access, PL/SQL, Balsamic, QGIS.

Confidential DC

Senior Business Analyst

Responsibilities:

• Created and managed project plans and generated time estimates for project related tasks.
• Organized and led requirements elicitation meetings and brainstorming sessions with business sponsors, users, and other stakeholders in close coordination with the project manager.
• Worked with business stakeholders to ensure solution meets business requirements and can be successfully implemented
• Created requirement management plan and analyzed business process and identified improvements required for the process.
• Documented/updated High-level requirement as required for RFP and presented it for approvals
• Responsible for updating Statement of Work for the projects.
• Developed both high-level and detailed business, user, functional and non-functional requirements and related documentation to support business needs.
• Developed User Stories based on business requirements, and defined and elaborated user stories with validation and acceptance criteria and maintained Requirement Traceability matrices.
• As part of a Scrum team, actively participated in all the scrum meetings.
• Extracted data from XML files and presented it to business users.
• Developed documentation for existing applications.
• As a lead reviewed all documentation created by the team.
• Analyzed Business Data Requirements and developed data mapping and functional solution design document.
• Reported progress to the project manager during the requirements elicitation and development process
• Provided consultation assistance during the development of specifications and creation of the design document.
• Maintained User Stories in Team Foundation Server and created Traceability.
• Supported development and testing teams by providing clarification of requirements during Development and Testing
• Assisted with policy and procedure development and conducted training on new functionalities.
• Met regularly with end-users (external clients) to discuss and analyze problem reports and enhancement requests.
• Utilized knowledge of business processes and tools to make recommendations to business and other impacted parties regarding solution options and deployment strategies.
• Created reports summarizing findings and develop consolidation recommendations based on best practices and industry standards.
• Performed stress test of an application on Weblogic server using JMeter framework
• Documented the solution specifications and providing knowledge transfer to other team members.
• Improved legacy business process, supporting systems to automate processes.

Environment: & Tools: Microsoft Visio, Share Point, XML, HP Quality Center,ArcGIS, Mongo DB Oracle, MS Office 2013, PeopleSoft, MS Excel, MS Access, PL/SQL, TFS.

Confidential, Vienna, VA

Senior Requirement Analyst

Responsibilities:

• Worked closely with end users in defining the requirements and creating the Business Requirement documents (BRDs) for different applications
• Coordinated and facilitated meetings with clients to gather and document requirements and explore potential solutions for AS-IS vs. TO-BE Processes.
• Held JAD sessions to collect the system requirement specifications (SRS) and used Blueprint to maintain the requirements and produce traceability matrix (RTM)
• Translated stakeholder requirements into various documentation deliverables such as functional specifications, Non-functional specifications, technical API specification, use cases, user stories, workflow/process diagrams.
• Generated Unified Modeling Language (UML) diagrams to demonstrate critical processes
• Interacted with all the business units in NFCU to facilitate the implementation and migration of new products, services for UAD backoffice
• Involved in creating Requests For Proposal (RFP) for large transformational initiatives defining the integration of systems
• Conducted GAP, Root Cause Analysis and recommended the alternatives to streamline the process flows
• Performed impact analysis on the system.
• Created and maintained ITIL based Configuration Management Process and Procedures
• Using Structured Analysis model built in Excel and Visio, prioritized systems analysis and built Use Cases for web application modification project to be completed in SOA environment
• Created design documents and user interface wireframes for presentation to the client as well as programmers
• Extracted, analyzed and summarized data to end users.
• Participated in technical reviews and inspections to verify 'intent of change' is carried out through the entire project.
• Developing product API specifications from the requirement.
• Implemented BPMN methodology for the development of the project.
• Participated in all the Iteration Planning Meetings (IPM) for BPMN project and prioritized user stories for each iteration for the BPMN project.
• Helped the process team in Developing methodology and lifecycle for the BPM/SOA processes testing and quality assurance.
• Implementing COTS products.
• Experience defining user interfaces and/or with 508 compliance.
• Maintained project details in PPM according based on the daily updates to the project
• Collaborated with the end user to ensure maximum efficiency and functionality of the system.
• Played a role in the day-to-day management of projects as well as general resource planning
• Created test scenarios and developed test plans to be used in testing the business applications and supported the User Acceptance Testing (UAT) efforts

Environment: Microsoft Visio, Share Point, Oracle SOA Suite, Rational SOA Tester, XML, TIBCO, BluePrint, IBM BPM, HP Quality Center, PPM, DocShare, Oracle, MS Office 2007, PeopleSoft, MS Excel, MS Access, PL/SQL, BO 4.0, Adobe

Confidential, DC

Senior Business System Analyst

Responsibilities:

• Prepared BRD and GAP analysis in order to include each and every enhancement during an upgrade.
• Understand the business data flow.
• Creating User Stories and Acceptance criteria for DC.gov and Health.gov web applications.
• Assist with project planning, quality analysis, business requirements, and reconcilement procedures.
• Incorporate Agile methodology on project development and deliverables.
• Responsible for Data Analysis on reporting using SQL and PL/SQL.
• Work closely with customers and developers in creating procedures for Periodic Testing Validation to minimize risks for domestic.
• Participate in daily stand-up meetings with technology and other business partners to facilitate the understanding, clarification, and implementation of requirements in an Agile development environment.
• Perform analysis and design workflow for various processes by document Business Use Cases, System Use Cases and create Process Scenarios.
• Responsible for JAD sessions to collect the software requirement specifications (SRS) and used JIRA to maintain the requirements and produce traceability matrix to map business and system.
• UseProject Management Frameworkin(RTC)fortracking work items, reporting.
• Extract files from DB2 database and import them into Excel and Access for the validation process.
• Validate the records of individual files with an enrollment system using Oracle and Teradata Databases via PL/SQL queries.
• Facilitate and lead status meetings and prepare status reports.
• Worked on 508 compliance reports on applications and performed acceptability/Section 508 testing.
• Develop mapping XML schema to map the EDI transactions based on the data structures for efficient processing through different interfaces.
• Assist the PM in setting realistic project expectations, and evaluating the impact of changes on the organization and conduct project-related presentations.
• Confirm all business requirements meet Traceability.
• Review product backlog and facilitated Iteration Planning Meetings (IPM) for Agile project.
• Work as a lead to perform system and UAT testing for the Agile project.
• Create Acceptance Criteria for each user story in the product backlog for the Agile project.
• Responsible for setting up weekly meeting and walkthrough’s for project updates and to detect bottlenecks and devise a plan to handle the bottlenecks.
• Play an important role in the Go-no-Go decision of each project.

Environment: & Tools: Microsoft Visio, Share Point, ALM, XML, JIRA, RQM 4.0.2, 4.0.3, RFT, RTC 4.0.2, 4.0.3.,TOAD, UNIX, Oracle, Teradata, MS Office 2007, Ab Initio, PeopleSoft, MS Excel, Agile Methodology, SCRUM, MS Access, PL/SQL

Confidential, Wilmington, DE

Business Process Analyst

Responsibilities:

• Gathered and captured all existing customization and enhancements in the available system.
• Prepared BRD and GAP analysis in order to include each and every enhancement during an upgrade and prepared System Requirement Specifications and reviewed them with the project team.
• Extracted Business Requirements during various sessions with business leads and entered all requirements in Requisite Pro.
• Conducted JAD sessions with extensive involvement from Business, Development, Testing teams, Architects, SME’s (Subject Matter Experts) and Managers of various Business Units.
• Analyzed queries associated with the data to determine the potential fact and dimension tables.
• Created technical specifications for complete data flow including source to target matrix and business rules to be transformed during the ETL process.
• Assist the PM in setting realistic project expectations and evaluating the impact of changes in the organization and conducted project-related presentations.
• Interpreted all policies and processes associated with improvement of the Credit Bureau Reporting business process.
• Used (RFT) Rational Functional Tester for regression testing.
• Extensively used SQL queries to perform data integrity and data validation testing the Credit Bureau System.
• Developed test plan and created test cases and test scripts using (RQM) Rational Quality Manager V4.0
• Interacted with Project Managers of different teams to gather their individual plan in recovering the application and processes in case of a disruption in the Business.
• Developed process flow diagrams for the projects using MS Visio.
• Manage and prioritize Product Backlog based on the customer and business priorities
• Assisted in creating UAT test plans and performed UAT test cases iteratively to guarantee application meets the Business Requirements.

Environment: & Tools: MS Project, Rally, Rational Suite (Requisite Pro, Rose, Clear Case), Agile Methodology, ERwin 4.1, MS Visio, XML, UML, Windows XP. SCRUM, Pega Suite, RQM- 3.0.1-4.0, RTC 3.0.1-4.0,RFT 3.0.1-4.0

Confidential, Calabasas, CA

Business System Analyst

Responsibilities:

• Gathered business requirements for developing Web Analytics and electronic delivery of loan purchase applications, re-finance options, and Home Equity forms via the Internet including associated workflows.
• Developed project artifacts such as BRD using IBM DOORS, Data Flow, Work Flow, Process Flow, and Entity Relationship Diagrams in MS Visio.
• Worked on the consolidation of Countrywide and Confidential loans into the Countrywide Loan Economics and Accounting Reconciliation (CLEAR) system.
• Worked on the conversion of PeopleSoft GL mappings countrywide system to FCS BOA’s GL system.
• Performed data analysis and ran reconciliation reports using ProClarity cubes.
• Identified, analyzed and interpret trends or patterns in data.
• Created SDLC documentation for the project, such as the Project Definition Report, Cost and Benefits Study, Functional Requirements Document, UAT Test Plans, Test Strategy documents, and Designed Document,
• Completed requirement analyses based on business unit needs and developed requirement documents for Content Migration from Countrywide to BOA online site including changes to the XML Structure and Metadata.
• Performed analysis and assessment of business needs and cross system impacts and developed procedures for Mortgageservicing processes.
• Performed Data Mapping for all of the article metadata from HTML to XML.
• Documented content migration requirements, Data Flow with XML requirements, advertisement requirements, reporting requirements, GUI design and functional requirements, and security requirements.
• Responsible for creation and delivery of standard Inception and Elaboration artifacts using Pega’s Scrum
• Technical understanding Service-Oriented Architecture (SOA) and Web Services for the project.
• Worked with advertising team on scheduling the Ads on new site and tested Google DFP tool for scheduling Ads on the Confidential home loans online site.
• Conducted UAT on the content migration of online articles on the new site, and Google DFP for all advertisements that appeared on the new site and on Omniture reports for web analytics reporting on scheduling, delivery, and click-throughs.

Environment: & Tools:: Java, HP Quality Center, DOORS, SharePoint, MISMO, Site Catalyst (web analytics), Google DFP (advertising), MS Office, Rally, Pega, Peoplesoft, Microsoft Access, Microsoft Visio, XML, JIRA (CM Tool), HTML, XML, FTP