PROFESSIONAL SUMMARY:

• 5+ years of experience in the IT Industry in Business Analysis, Data Analysis, E2E Test Management, PMO coordination & SDLC governance Models.
• Overall 10+ years of experience in the Banking/Finance Domain.
• Well experienced in software development life cycle and agile methodology including analysis, design, development, testing and implementation of software applications.
• Strong experience in Business Analysis, Requirement Analysis, Business process reengineering, experienced in writing BRD, FSD & TSD documents.
• Highly experienced in Managing a Project E2E, Relationship Management with Third Parties, Risk Management & Financial Management.
• Project governance model designing, documentation & coordination with the entire project team, from initiation to execution of the project.
• Expertise in facilitating Technical Discussions and evolving Solution Architectures with Lead Developers & Architects.
• Experience in managing project governance subjecting the project to SOX Compliance guidelines.
• Have demonstrated experience in working in multiple assignments and in multicultural groups.
• Very strong experience in Collection, analysis, and documentation of User Requirements, as well as Organizing interviews, User meetings, workshops, JAD sessions and requirement elicitation sessions. Converted collected business requirements in to functional requirements.
• Have extensive experience in conducting Feasibility Studies, UI Design/capture, Data Analysis, System Analysis, Gap Analysis, Risks Analysis and Root Cause Analysis.
• Involved in different phases of implementation of banking applications and have adequate knowledge in Test Design, Functional Testing and User Acceptance Testing, Defect Management and Metrics Preparation.
• Expertise in developing Test Estimations, Test Plans, Test Cases/Scenarios, Test Procedures, analyzing Test Results and Test documentation and Test Metrics.
• Hands on experience in project management tools like MS Visio, Clarity & SharePoint.
• Experience in Product Support Activities utilizing Ticketing and Issue Management solutions like Service Now.
• Experience with QA Methodology, QA Matrix, SDLC and QA Validations to ensure the Quality

STRENGTHS:

• Project Management
• SOX Compliance Process
• Business Analysis
• Business Intelligence
• SDLC Methodologies, Agile - Scrum
• E2E Test Management
• Release management
• Requirements Gathering
• Requirements document (BRD, FRD, NFRD)
• Process Modeling
• Product Backlog & User Story Maintenance
• Production Support
• Risk Management
• Business continuity Planning
• Audit/Compliance
• Offshore-Onsite Modeling
• Financial & Budget Management
• Testing Automation

TECHNICAL SKILLS:

Methodologies: Waterfall, Agile-Scrum

Project Management: MS Project 2003 & 2007, MS Office, Clarity, SharePoint, Rally

Business Modeling Tools: MS Visio 2003, 2007, MS Word, MS Excel, MS Power Point

Test Management Tools: HP QC 11.5

Other Tools: Service Now

Platform: Microsoft Windows (95, 98, 2000, 2007, XP & Vista)

I.T PROFESSIONAL EXPERIENCE:

Business Systems Analyst

Confidential

Responsibilities:

• Based on the Service Now report, teams are engaged and engagement emails are sent to the respective change requesters by the BSAs
• Once the team responds to the engagement email, BSA sets up a High Touch Review call between the requester and the High Touch Architect where any gaps in Service Now are pointed out
• Diligent follow-ups are preformed for the gaps/alignments to be closed
• Once we decide to cover that change, BSA joins the change bridge and monitors the change with respect to whether the change is following the implementation plan to the T, if back out is being properly performed for any changes that looks like impacting production in some manner, if the change window is being followed properly etc. Basically the BSA in the call ensures that the Change Management policies & guidelines are being followed correctly
• BSA sends out a final post install report on how the change went to Senior Leaders
• My overall responsibilities include editing / updating the Service Now report, sending New engagement emails, setting up calls, preparing review notes & action items, monitoring and cleaning up High Touch common inbox, creating & sending out the post install report on a day-to-day basis

E2E Test Manager

Confidential

Responsibilities:

• Review and understand Requirements
• Resource Allocation
• Assess usability of simulation / other automation opportunities
• Test Environment Assessment and Engagement
• Prepare & Finalize the Test Strategy Document (align with all Impacted Application/Development Teams)
• Create & Timely Re-Assessing of RRA (Requirements’ Risk Assessment) / Priority Scores
• QC / Rally Setup
• Project / Folder / Access
• Upload Requirements. and Risk Scores in QC & User Stories and Priorities in Rally
• Prepare and Finalize the Test Approach Document
• Review / Analyze Test Conditions & Test Data Needs with all Impacted Systems (in co-ordination with the Test Data Manager)
• Create, optimize and finalize the E2E Test Plan (SIT/UAT/Regression)
• Review and secure Test Environments
• Perform Sanity check of Test Data Setup
• Perform SIT and UAT Connectivity Testing
• Monitor / Review / Follow-up on QC / Rally activities
• Collect and consolidate Test Support contacts (with Escalation POCs)
• Provide GO/NO-GO for Test based on the following factors
• All SIT requirements have SIT TCs Coverage
• 100% Reliable Environment
• 100% Test Data Setup
• 100% successful SIT /UAT Connectivity Testing
• SIT Entry criteria Sign-offs & QC / Rally Metrics
• Day to Day Test Management
• Daily Status Calls & Defect Resolution Bridges
• Daily Status Reports supported by QC / Rally Data
• Monitor QC / Rally for accurate updates on tracking Defect history and their AIs
• Monitor all impacted teams on Tasks assignment / ownership / follow-ups
• Track and control changes to Test Data Characteristics based on TCs execution
• Facilitate discussions with SA’s / Business Partners to validate and Sign-Off Business Specific Test Cases & Requirements
• Create SIT/UAT Test Reports and get necessary Sign-Offs at the end of SIT/UAT as per SDLC Standards
• Provide GO/NO-GO for Implementation based on the following factors
• SIT/UAT/Regression Exit criteria Sign-offs & QC/ Rally Metrics
• Analyze the WMS (Warehouse Management System) requests and work with Amex business and application owners and help them determine whether the projects that can be executed under UM
• Help Amex business in feasibility study and CBA for the potential projects
• Developed and followed agile project management plan (Agile Ceremonies). Facilitated build requirements log (product backlog) with cost estimates and priority.
• Scope finalization of the projects
• Work with technical team, provideproject estimation and update WMS
• Prioritization of projects identified
• Obtain business approvals for projects and kick start the project
• Be available for Business and Tech teams for query resolution and be a project facilitator. Setting up calls and spearheads them for the projects that I take care of
• Ensure all delivery is happening as per the SDLC processes of Confidential /Amex
• Obtain phase wise sign offs from business on deliverables
• Updating funding requests/utilization information in Clarity tool used for Project Management
• If new requirements are added, raise Change Requests and obtain additional funding from business
• Ensuring adherence to Quality Standards on the deliveries made
• Obtaining the final sign off after successful implementation
• Tracking of resource utilization -Ensure resource utilization is kept high
• Knowledge Management - Ensure project repository in SharePoint tool is updated with all project details/artifacts.
• Working in Clarity to update cost plans, timelines, project closures for all our Projects
• Taking care of updating specific reports on the status of our UM projects to be shared with the team
• Upkeep and maintenance of Warehouse Management System (WMS), Confidential proprietary tool to capture requests for engagement of UM team
• Owned and Managed the Sprint Ceremonies & Sprint Backlog
• Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
• Determined the team capacity (velocity) from historical data. Created Work Break down structure (user stories) and corresponding activities (tasks).
• Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.
• Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.
• Communicated the progress to senior management thru 'Burndown Charts'. Monitored the Quality thru metrics and mentored team thru the project management processes.
• BSA / Financial Analyst, AIU (Application Infrastructure Uplift) Program ( )
• Worked closely with the applications owners i.e. directors and project managers, to discuss and understand their needs and issues as far as AIU is concerned and we come up with plans and projects as per the uplifts planned for the year
• Initially we started working on the budget overflows, project timelines and the carryover projects for 2010. A lot of financial analysis was involved in this process
• I create reports, dashboards and customized templates for reporting to send to the directors for their better and clear understanding on the projects under their portfolio
• I created an AIU Master from scratch that had all the uplift info with all the details of the budgets and the projects involved in carrying out those uplifts from the year
• In the last quarter of 2010 we started laying out plans for the AIU uplifts for 2011 and came up with a +12 plan for 2011 uplifts and then held separate calls with all the directors and understood their needs and came up with solutions on whether a uplift needs to be executed or not
• We worked closely with the AMF (Application Migration Factory) and DC2015 teams and made decisions on which team needs to execute which uplift
• After all the discussions and meetings we finally setup the 2011 AIU projects for both the card and travel portfolios
• I extensively worked in Clarity (Project Management tool) and Share point during the phase of this project
• I created lots of dashboards and reports as per specific requirements that were shared with the Directors and in important top level meetings
• Additional responsibilities that I took care in Confidential (Onshore)
• I worked as a Training SPOC for our Delivery Unit taking care of all the training needs (Both Technical & Soft Skills) of the team effectively coordinating between the training and business teams
• I head the Fun & Entertainment Committee of our team coordinating all fun events and team outings for the team
• I am part of the PMO Team of our Delivery Unit and actively participate and contribute to many efforts such as New Business Proposals, Exploring extra revenue opportunities in existing projects, preparing content during client or Management visits, assisting the Project Manager in many aspects as and when necessary etc.,

Confidential

Service Manager

Responsibilities:

• Handling the Priority Banking Desk of the branch
• Attending to Priority Banking Customers and addressing their queries/requests/issues
• Handling all types of customer complaints and catering their needs accordingly
• Actively liaise with many departments for account opening, booking deposits, booking deals for Forex transactions, resolving issues and to get things done on time
• Advising the Processing Centre on cheque returns and referrals
• Important role to deepen relationship with the client by providing excellent service
• I handled a team of four service managers in my team and made sure that they meet their goals in time
• I was a regional co coordinator for the South region for the Strategic Initiatives Group which closely works with both the Business and Technology sides where in we collect, document and present the specific needs of different business units to the technical team

Manager - Administration & Finance

Confidential

Responsibilities:

• The job deals with managing & handling staff, organizing meetings & site visits and fixing appointments with vendors
• Controlling finance in & out flow and handling salary disputes
• My job in Confidential is purely based on customer relationships & satisfaction
• It is a multifaceted job which deals with managing people, customer service, cross selling of new products, handling different types of queries, handling cash transactions which include maintenance of cash keys