SUMMARY

• Web, cloud, desktop, and mobile - based software applications (complete SDLC)
• IT Business Analysis / Systems Analysis
• Business requirements & functional/technical specifications
• Excellent communication / elicitation skills / workshop leadership
• Strong team collaboration / business liaison & relationship development
• IT Project Coordinator/Assistant PM
• Digital Content Management Systems experience
• Document Management Systems (Documentum/D2, NextDocs6) experience
• Experience with offshore / remote teams
• Agile / Scrum / Waterfall & Six-Sigma methodologies
• Certified in User Experience Research, Analysis & Design
• UX Design/User experience concepts & best practices
• User Stories / Journey Mapping / Prototyping / Mockups / Wireframes
• Experience with Access Management / Role Identification / User Profiles
• Responsive design (desktop, mobile, tablet)
• Experience with integrated solutions
• Knowledge of front-end programming and back-end processes
• Digital Marketing Agency experience
• Creative Writing / Copywriting (Website) / Contracts (SLA, SOW, RFP, Lease)
• Social media and web analytics experience
• Marketing Data Analysis / Research Analysis (email & web surveys (e.g. Survey Monkey))
• Technical writing (user guides, job aids, web help, system manuals, SOPs, RFPs, white papers)
• Knowledge of / trained in CRM (Customer Relationship Management / SalesForce)
• Pharmaceutical/Healthcare, Life Sciences, Manufacturing, Legal, Insurance industry experience

TECHNICAL SKILLS

Platforms: Windows XP, 7, 8, 10 / Mac OSX

Microsoft: Microsoft Office Suite (Word, Excel, PowerPoint), Access, Project, Outlook, SharePoint, SharePoint Designer, Visio

Adobe: Adobe CS 6 (InDesign, Photoshop, Illustrator), Framemaker, Acrobat (Reader, Distiller, PDF Writer), Captivate (interactive authoring, video), Omniture (web analytics/marketing)

Help Authoring: Robohelp, HelpConsole, HelpScribble, MadCap Flare

Customer Relationship Management (CRM): Google Analytics, Google Adwords, Zeta Search

Version Control/Project Management: Tortoise, Subversion, Confluence, Jira, Basecamp, Sifter

Content Management (CMS): WordPress, Hippo

Document Management (DMS): Documentum/D2, NextDocs6, SharePoint

Wireframing/Mockup: Mockingbird, HotGloo, Balsamiq, Axure, Sketch, Pencil, Keynote

Screen Capture: Snag-it, Hypersnap DX

Video: Camtasia, Captivate

Databases: SQL, Access

Other: HP Quality Center (ALM), Lotus Notes, Qvidian RFP, HRMS/HRIS, Payroll, AutoCAD, SalesForce, Tableau

Languages: HTML, Wiki, XML

Certifications: Requirements Specification Analysis (RSA) Training Level I (business requirements, Gilb method), RSA Training Level II (Agile Inspection, IET, and Six Sigma methodology), Business and Technical Writing, Business Analysis, User Experience Design, Human-Computer Interaction, User Experience Research & Prototyping, Mobile App Design, Java Development (in progress)

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

• Gather, define & validate business, functional & technical requirements with stakeholders
• Prepare user guides, business and technical documentation
• Work on partner requests (solutions); Jira ticketing system; Agile/Scrum environment
• Projects: Data warehousing /modeling (Access, SQL, Oracle), Tableau reporting
• Process documentation/mapping; feasibility studies, gap analysis; user stories; set up user roles/profiles/define access; work closely with developers

Confidential - San Diego

User Experience/ UX Research & Design

Responsibilities:

• Attended online classes for 5 different User Experience/UX certifications
• Completed certifications in User Experience Design, Human Computer Interaction, Social Computing, Input and Interaction, User Research & Prototyping

Confidential, Bridgewater, NJ

IT Business Analyst / Project Coordinator

Responsibilities:

• Lead business analyst on a Documentum/D2 project used to create, manage, and store clinical documentation used in clinical trial master files
• Business analyst for access management applications (requirements, user roles, profiles and rights/restrictions), content databases, and reporting applications (QlikSens, QlikView)
• Business analyst/UAT test case scenario/test scriptwriter for NextDocs6 (SharePoint based) project used to create, manage, and store clinical documentation used in clinical trial master files
• Project coordinator for Master CIL project - coordinating activities and performing tasks related to the update of the CIL (GFL) to the latest DIA (TMF) Reference Model
• Activities include gathering, defining, writing and validating business, functional, and technical requirements, scheduling & leading stakeholder elicitation meetings, project coordination (MS Project), manage SharePoint sites, analysis, advanced spreadsheets, business process maps, attend demos, workshops & trainings, preparation of project documentation, test case scenario/script writing, traceability matrix, assist with LMS courses, HP Quality Center (ALM), Agile environment

Confidential, Manalapan, NJ

IT Product Analyst

Responsibilities:

• Gather, define & validate business, functional & technical requirements with stakeholders
• Prepare user guides/training materials, business and technical documentation
• UX design/wireframes (Axure); Visio mapping
• Process documentation/mapping; feasibility studies, gap analysis; user stories; set up user roles/profiles/define access
• Desktop/mobile products in Agile/Scrum environment

Confidential, Sparta, NJ

IT Product Development Analyst

Responsibilities:

• Perform analysis of new logistics software application; write recommendations report
• Feasibility and gap analysis
• Review of existing technical documentation; prepare documentation plan
• Perform beta level QA; prepare & execute test cases

Confidential, Morristown, NJ

Technical Writer

Responsibilities:

• Worked directly with SVP/CIO to create/review/update corporate legal documentation
• Review & revise existing SOPs & other IT documents
• Review company department classifications & prepare Data Retention Policy

Confidential, Bridgewater, NJ

IT Analyst /Documentation Writer

Responsibilities:

• Prepare/maintain template based deliverables, e.g. job aids, user guides, & training documentation
• Utilize software tools; write queries and extract data from SQL, Access, & Oracle databases
• Maintain electronic document management system & document assignment repository
• Project planning and management; business systems analysis of existing systems; gap analysis
• Design, implement, and maintain SharePoint library

Confidential, Warren, NJ

Business Analyst

Responsibilities:

• Gather, define & validate business, functional & technical requirements
• Prepare user guides, e-learning modules, business and technical documentation
• Business systems analysis of existing systems, gap analysis
• Implement centralized document system (Confluence); integrate with issue tracking (Jira)

Confidential, Basking Ridge, NJ

Business Analyst /Business Systems Analyst /Project Coordinator

Responsibilities:

• Gather, define & validate business, functional & technical requirements
• Write/refine business case, functional specifications & change controls; identified gaps
• Compose user stories and use cases; document user roles, profiles, access rights & restrictions
• Project coordinator (MS Project) - set up meetings, timelines, deliverables, vendors, & IT resources
• Produce industry-compliant documentation (including SOPs, contingency, recovery, & risk plans)
• Build process flows, mockups, and wireframes
• Organize & manage team project documentation (Share Point)
• Create presentation decks for internal teams & client meetings
• Prepare user guides/documentation; prepare/provide QA/UAT team with testing guides
• Projects: data warehousing /modeling (Access, SQL), accounting, insurance pricing models, HP Quality Center (print); PC & mobile - medical search engine, marketing web services & promotions, Ecommerce, insurance pricing model
• Agile environment & Six Sigma methodology

Confidential, Parsippany, NJ

Business Analyst /Technical Writer/Copywriter

Responsibilities:

• Product Development/Management team member throughout entire SDLC for PC, tablet and mobile
• Projects: targeted email/mobile/social media marketing campaigns, analytics reporting, account management, customer relationship management (CRM), web trending tools, online catalogs, web services & Ecommerce
• Gather and define business, functional & technical requirements
• Performed project coordinator duties for product development and product management
• Set up user roles and profiles; document user role/profile rights & restrictions
• Create process flows & mockups (Visio, Hotgloo); assist with user experience design
• Transform complex concepts & data into intuitive solutions using insight & creativity
• Proven track record resulting in positive user experiences through usability assessment
• Worked with marketing team writing RFPs, SOWs & SLAs, meet with external clients, copywriting
• Completed SalesForce training; worked with team to implement solution & increase client base
• Owner of all documentation projects for all company products (web, cloud & mobile) - email blast, SEO/SEM analytics, account management, eCatalog, data warehouse, and social media
• Designed/authored comprehensive, user-friendly guides, web help, e-learning & training materials as well as SOPs, RFPs, release notes, white papers, templates
• Assisted Web Development team; perform website copywriting & editing; write & execute test cases
• Maintained the company wiki (intranet)
• Agile/waterfall methodology/environment; familiarity with Java, .net, ASP, Adobe Flex development