Professional Summary:

• Around 6 years of IT experience in business development, requirement management and deployment of Salesforce applications, web-based, Client-Server applications, developing business processes and system solutions for Retail, Media, Insurance Industries for various projects from conceptualization to implementation.
• Excellent technical writing skills to create Business Requirements Document BRD , Functional Specifications Document FSD , Nonfunctional Requirements Document and Use Cases Specifications.
• Involved in all requirement gathering and impact analysis activities.
• Experience in reviewing the Client Requirements and Business Specifications, analyzing the impacts and feasibility.
• Design Process Diagram, Activity Diagram, Use Cases, end to end data flow and also preparing the screen mockups and design and develop the application architecture.
• Excellent conceptual and working knowledge of System Development Life Cycle and UML Methodologies.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client's need.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Developed process enhancements through automations including Workflow, Approval Processes, and Escalation Rules.
• Fluent in a broad range of technologies, including business process tools such as MS Project, Excel, Access and Visio.
• Experience in review of application structure and database design with development and testing teams.
• Experience in reviewing the Statement of Understanding Document SoU and User Requirement Specification URS Document, System Requirement Specification SRS Document.
• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Provide the support to development by reviewing the Application Design document and testing team by reviewing the Test Cases during development and testing phase and in the maintenance of Quality Standards of projects.
• Knowledge in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.
• Have experience in defect tracking tool- HP Quality Center.
• Strong in writing SQL queries and reporting the results to the business team.
• Provide the support to users during UAT and also providing the Root Cause of a particular issue.
• Strong Analytical and Problem Solving skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist enterprises in making critical decision.

Technical skills:

Professional Experience :

Confidential

Salesforce Business Analyst

Responsibilities

• Business interaction to understand customer requirements.
• Experience in defining architectural components.
• Created user Roles and Profiles and sharing settings.
• Used field level security along with page layouts to manage access to certain fields.
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Organized review meetings with various stakeholders and preparing the Business Requirement Document.
• Experience in preparing the Functional Requirement Document by coordinating with software team and by managing relationship with programmers and bridged communication between end users and development team.
• Hands on experience with Business Management System.
• Involved in preparing Process Flow Diagram other UML Diagram.
• Developed a Root Cause Analysis report using MS Office.
• Ensured integrity of incident data through Weekly scrubbing session and finalize the impacts and root cause, group responsible and any other information supposed to go on reports.
• Helped the developing teams in mapping the data and testing teams during testing phases.
• Clarified issues with developers during efforts to validate designs and functional specifications.
• Updated Weekly Operational report on OneNote tool.
• Conducted the project meetings successfully by coordinating all users, technical staff and support personnel.

Confidential

Salesforce Business Analyst

Responsibilities

• Developed a project plan using Microsoft Project based on details to schedule and assign work and manage the project.
• Worked closely with project managers, business users to formalize a business idea and define requirements.
• Interacted with the business users and division supervisors to gather the requirements.
• Developed functional documents, System Requirement Specification and business requirement specifications BRS .
• Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security.
• Defined various Validation rules to validate the data in the application.
• Customized Page Layouts for Salesforce.com Standard and Custom objects.
• Created custom report types and generated report using the report types.
• Good experience in Salesforce.com Configuration of roles, profiles, user accounts, implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Conducted meetings with all the division supervisors to ensure that all the requirements are met.
• Implemented the approved suggestions and modified the current process flows.
• Created Requirement Traceability Matrix to make sure the current project requirements are being met.
• Developed test cases and participated in UAT User Acceptance Testing .

Confidential

Business Analyst

Responsibilities

• Provide assistance in the project planning.
• Collection of the data related to the business process.
• Analysis compilation of the collected data.
• Design the Business process.
• Coordinate with top management in understanding different process plans, business process, and functionality in depth.

Confidential

Systems Engineer

Responsibilities

• Reviewed Business requirements and FSD's, IT design documents and prepared test plan for all assigned project releases.
• Worked in Functional testing, UI Testing and Web application testing.
• Worked as a system tester for execution and uploading of test cases.
• Designed, developed and deployed Test cases and scenarios to Quality Centre.