SUMMARY

• Lead Business Analyst, Project Manager and PMO member who has worked with business sponsors, clients and technology management to formulate improvements to business approaches and operating models in response to challenges and opportunities and define viable responsive solutions, and to define strategic roadmaps and implement them. Led and conducted business analysis, BPM and BPR, and developed management presentations and decks, BRDs, FRDs and SRSs and managed stakeholder expectations through communications including business cases, status reports, RAID logs and traceability matrixes to internal and external clients, project sponsors, program managers, development and testing. Led concurrent work-streams of projects with an on-shore / off-shore team structure and negotiated, defined and managed the scope of business functionality included in projects and project releases. Significant change management work on complex global business transformation and architecture and application development and integration initiatives that aligned technology with business objectives and goals in telecom, industrial automation and financial services / capital markets. Accomplishments include:
• Lead BA and PMO Member: Defined BAs' role, job description and methodology, and standards for BAs' use case deliverables for both iterative and waterfall development processes, led and conducted business analysis, BPM and BPR, and reviewed and validated BAs' deliverables and developed firm's Risk Control Model RCM document, which detailed the decisions reached, as well as the options considered but ruled out, in revising the RCM
• Lead BA and PMT Chair: Represented Enterprise Risk Management Department in defining and creating BRDs on new business services and, as the business's SME for a Quantitative Risk and a number of Credit Risk projects, chaired meetings and signed off on, indicating business approval of, Risk IT-developed conceptual solutions and detailed FRDs
• Lead BA: Developed detailed CMMI -compliant BRD and FRD including modeling multiple current-state regional eBlotter workflows, and reengineering and integrating them to create a single future-state global eBlotter workflow with a single set of business rules identifying and developing all use cases for importing and updating bond instrument data developing all website GUI screen and report wireframes and managing development of a clickable UI prototype of main screen and updating the data dictionary for the CDS reference obligations portion of a new global reference data architecture supporting Credit Trading. Project was a foundation step in implementing strategic roadmap to improve processing of credit trades by importing scrubbed data for all instruments underlying CDS trades
• Senior BA: Prepared executive presentations on alignment of technology initiatives with strategic business objectives and goals, and benefits of replacement vs. legacy applications developed overview and process models of NYLE Technology's block trading, order management, NYSE floor, and position and risk management applications modeled compliance with NASD, SEC and NYSE regulations and prepared proposal detailing technology-enabled business solution that complied with Dodd-Frank Title VII regulation

PROFESSIONAL EXPERIENCE

Confidential

• Held various roles as Project Manager/Business Analyst, Lead Business Analyst and Senior Business Systems Analyst, in which my development of viable business solutions that augment and enhance existing business operating models, knowledge of various traded financial services products, and my design of business processes that produce repeatable, predictable results while minimizing risk were of value to clients. Select clients and projects include:
• Financial Technology Holdings, Inc. Member of team that developed, wrote and edited proposal submitted to MarkitSERV for its CreditHub project, which detailed a solution that complied with Dodd-Frank Title VII regulation by enabling electronic execution and central clearing for certain OTC derivatives contracts
• Actionable Strategies, Inc. Coordinated inputs to, developed sections of and edited the entirety of Actionable Strategies' Proposal for the Feasibility Study for the CESC Smart Grid Project, which marketed a bespoke electricity distribution monitoring solution to an electric utility in Kolkata, India. Also marketed to C-level executives the benefits of the firm's portfolio of management consulting services in the areas of Global Strategies, Execution Excellence and Enabling Technologies
• Oppenheimer Funds/Ascend Consulting Mapped current-state processes of applications feeding the web, and identified and modeled streamlined processes for compositing and delivery of marketing communications materials via the web and on-demand print
• KPMG/Comrise Technologies Defined the business rules, business processes, portal functionality, screens and use cases detailing how to reuse global website assets on local member firm websites and vice versa

Confidential

• Maintained logs of action items, issues and QA defects, reported status of same and tracked all to resolution
• As the business's SME re: approved business requirements for several Quantitative Risk and Credit Risk projects, answered Risk IT questions and signed off on, indicating business approval of, IT's conceptual solutions and FRDs
• Chaired multiple series of PMT meetings between ERM and Risk IT leadership
• Developed and shepherded through approval project business cases, risk assessments, detailed CMMI -compliant BRDs, Important Notices and launch plans for delivery of new services to internal and external customers
• Supported the firm's Enterprise Risk Management ERM business by leading requirements sessions to develop BRDs addressing needs in credit and quantitative risk: the presentation of an enhanced quantitative risk model and reengineered business processes for back testing, defining and establishing a risk margining methodology to mitigate the intraday risk of changing from an intra- to inter-clearing bank general collateral finance GCF repo trading service, and developing enhancements to the NSCC clearing fund margin methodology. Internal business clients and approvers of project artifacts included senior managers within Credit Risk, Quantitative Risk, Product Management and Legal. Accomplishments included:

Confidential

• Developed list of use cases to be developed for client use of a web-hosted homework management system
• Developed UML-compliant activity and sequence diagrams and specifications to describe each use case

Confidential

Updated website content by staying current with news articles in local online media and making them available, with appropriate author and source attribution, via uploads to the campaign's website

Confidential

• As Lead BA and PMO member for the BA, communications, training and UAT work-streams of project to better integrate the functions, processes, people and data of a department tasked with minimizing the firm's financial, regulatory and reputational risk by conducting financial and IT audits, made significant contributions to two concurrent initiatives: represented listed work-streams and BA team on PMO and to overall project team and defined BAs' roles, responsibilities, methodology and standards, led and conducted business analysis, BPM and BPR, and reviewed and validated BAs' deliverables and created the Risk Control Model RCM document to detail the decisions, open issues, and options considered but ruled out in defining the firm's new RCM. Accomplishments included:
• Defined BA, communications, training and UAT portions of baseline project plan iterated same portions to determine staffing needs to ensure quality of deliverables, meet deadlines and provide input to budgeting
• Developed project requirements plan and the use case model and standards for both an iterative development process and a waterfall development process
• Was selected to participate in a series of senior management meetings to revise the RCM, for which I prepared meeting minutes and logs of open issues and decisions and created the RCM document, which detailed the risk assessment theory and principles agreed to, as well as those considered but ruled out, to improve and better integrate risk assessment and control capabilities as well as consequent audit planning, scoping and conduct, including:
• Detailed definitions of risk-control sets, risk families and risk control tables, as well as the business rules and models defining their relationships and the process for updating the data sets
• A new methodology to drive business planning incorporating a relative weighting of risk factors, including last audit results time since last audit potential severity of control failure, including financial, regulatory and reputational impact changes to business, IT and controls operational incident metrics and changes in regulatory requirements

Confidential

• Developed kickoff presentation and led requirements sessions and meetings and used other methods to develop global BRD and corresponding FRD on defining scrubbed data import and data integrity verification processes to improve the quality of bond instrument data used as underliers on CDS trades, and in modeling and reengineering two divergent regional eBlotter workflows into a single global eBlotter workflow with a single set of business rules and procedures. Matrix-managed a VP-level Senior BA providing subject matter expertise for UK / Europe. Following SDLC methodology in this CMMI -structured environment, accomplishments included:
• Represented IB Technology Plan Team to OTC Credit Derivatives Middle Office business clients and IB Technology Build Team, and established and developed productive relationships with both groups
• Conducted stakeholder analysis and managed stakeholder relationships primarily through timely effective communications, including project status reports and RAID logs
• Defined and modeled future-state batch and transaction processes for updating bond instrument data and reference obligations relationships links of bonds-to-CDSs in the new reference data warehouse supporting Credit Trading
• Defined all future-state use cases both as narratives step-by-step procedures and as workflows modeled in Visio
• Developed all GUI wireframes and directed development of a working prototype for the primary web-based GUI
• Identified changes required to data attributes and held meetings and updated the data dictionary accordingly to eliminate upstream and downstream business and system impacts
• Led walkthroughs of requirements, workflows, use cases, data dictionary updates, and wireframes of all GUI screens and reports with middle office business and technology managers and senior staff to review and receive signoff
• Delivered approved FRD three weeks ahead of schedule, then provided knowledge transfer to in-house BAs who were about to create BRDs and FRDs modeled on mine using other instruments as ref obs or underliers on CDS trades

Confidential

Developed strategic and tactical business analysis projects for Cash Equities Technology. Supported IT enhancements to broker-dealer trading and order management systems through deliverables that clarified technology-to-business alignment, and which satisfied the information needs of both business and IT management and staff. Accomplishments included:

Confidential

Planned and developed NYLE Technology Overview, which included application descriptions, diagrams of inter-application and major intra-application processes and process interfaces and data flows, and morning checklist procedures for Listed block trading, NYSE floor and position and risk management systems, and interfaces to clearing, settlement, overnight comparison and transaction processing systems. Modeled NYSE Rule 92 compliance, and directed work of IT developers implementing intranet site and screen mockups I designed.

Confidential

Conducted business analysis and modeled trader and application interactions that satisfied NASDAQ trade and order management and compliance requirements, including Limit Order Protection and Limit Order Display, Quote Server, SelectNet Manager and Trade-or-Move Watcher. Wrote the WinSOES Spec for the NASDAQ Market Making System, which detailed how traders browse and manage stacks of SelectNet orders and SOES executions, move the market and reset exposure, and execute and decline SelectNet orders.

Confidential

• Organized and edited executive presentations to make the business case for business managers to fund proposed sales trading, trading, order management and risk management systems based on their faster trade, order and execution processing and user interface benefits to traders, floor brokers, risk managers and other business users
• Compliance Technology: Rewrote an Invitation to Tender to potential vendors of a new compliance technology infrastructure that incorporated a consolidated database that reduced the number of data mappings required to support surveillance and regulatory reports and queries

Confidential

Planned and facilitated JAD sessions to re-engineer Call Center processes and develop manual contingency plans and a Disaster Recovery Plan for the District of Columbia's Department of Motor Vehicles in the event of systems failure received uncommon promotion for a non-IBM employee to client-facing Project Manager

Confidential

• Volume Manager on 40 proposals Communications Coordinator / BSA for Advanced Systems Architecture team
• Lead Communicator for annual Strategic Plan and Development Plan for Sperry's Systems Management Division
• Developed training plans managed vendors IAW my defined SOWs defined SLAs for customer care and onboarding

SKILLS

• Business Transformation and IT Development: Business Analysis Project Management Change Management Stakeholder Analysis PMO Requirements Process Modeling Communications BPM BPR BRDs FRDs Use Cases Status Reports Training SDLC GUIs SLAs Systems Analysis Business Cases Risk Assessments RAIDs Business Scope Issues JAD
• Applications: Microsoft Word, Visio, PowerPoint , Excel and Project