OBJECTIVE

• A challenging and rewarding position with a reputed organization where I can put to good use my prior experiences, personal abilities, and my dedication to professionalism, for the mutual benefit of the organization as well my professional growth.

SUMMARY

• Information Technology: Business Analyst Consultant for 8+ Years. Experienced in requirements gathering and documentation, software implementation, and mentoring of junior business analysts. Experience in creating and organizing deliverables such as BRD (Business Requirement Document), FRD (Functional requirement document), SRS (system requirement specification) and change management documents.
• Computer software: Proficiency with all Microsoft Office applications like Visio, Excel, Word, PowerPoint, Access etc. Experience with multiple mortgage origination, processing, underwriting, secondary marketing and servicing systems including pricing, reporting and document generation functionality.
• Mortgage and Retail Credit: Extensive experience in all aspects of consumer and real estate loan origination, underwriting and collections. Training and some experience in commercial lending, including financial statement and cash flow analysis.
• Retail Banking: Experience in and/or knowledge of all areas of branch banking (Fixed Income/ Credit Card/ Investment). Designed payment Authorization (credit card, Pay Pal) for transaction/order entry system. Organized and updated Federal and State Regulatory Compliance, Credit Card Compliance, Legal, Fraud and Credit Risks for knowledge update.
• Financial industry: Extensive knowledge of the following processes: corporate actions, transfer of assets, payment services, all kinds of account services including OFAC & CIP, security master, retirement, fixed income, settlements, Confidential including borrowing and selling and other services that financial companies offer their clients/customers
• Extensive experience in diverse and home grown methodologies such as RUP Iterative, waterfall methodology and Agile.
• Excellent problem solving, team building, negotiation, judgment and decision making skills.
• Experience in conducting Joint application development (JAD) sessions with End users, SME’s and development and QA team for requirement gathering, walk through and customer interviews.
• Knowledge of creating Wire frames/Mock ups using MS Visio.
• Experience in writing SQL queries

PROFESSIONAL EXPERIENCE

Confidential

Lead Business Analyst

Responsibilities:

• Advised senior managers and VP’s on the best course forward for obtaining maximum operational efficiency.
• Facilitated working sessions to identify the details of operations processes.
• Identified and documented ‘TO - BE’ and ‘AS-IS’ process using SIPOC methodology.
• Created cross functional, data flow diagrams and class diagrams
• Performed Gap Analysis and evaluated results to suggest process improvements.
• Created user training materials & procedures.
• Conversed fluently with stakeholders at all levels.
• Worked closely with offshore teams in Manila and India to analyze the profitability of undertaking certain projects aimed at automation.
• Identified processes that posed a risk for the firm and played a key player in getting controls implemented for it, if not already in place.
• Conducted JAD sessions with risk, compliance and business users to address pain points.
• Conducted workshops to brainstorm solutions for the top 5 customer dissatisfies per business area.
• Gained familiarity with the inner workings of financial firm for both front end user and back end user in the following areas - all types of account services, securities lending, transfer of asset, OFAC/AML checks, corporate actions, fraud ops, payment services, correspondence group, cost basis and tax reporting, balance and control etc.

Confidential, Salt Lake City, UT

Business Analyst

Responsibilities:

• Oversaw the planning for the operational aspects of the implementation of the client banking and financial system including, but not limited to: process improvement identification and evaluation, business case development, business process redesign, training design, and process implementation planning.
• Understanding of functional and technical prerequisites required for business process standardization and improvement for operational implementation design.
• Define interactions between vital systems, business users, and customers.
• Identify potential business process improvement opportunities beyond those required for implementation of vital banking system possibly involving front-end channels or origination systems and back-end reporting or financial systems.
• Responsible for partnering with the cross functional stakeholders to drive process improvement through exemplary process design/improvement/management skills using proven best practice techniques such as Lean Six Sigma or equivalent.
• Identify, qualify, select, structure, and prioritize process improvement projects that are aligned with overall business goals while providing hands-on team leadership and subject matter expertise for business process engineering and improvement.
• Identify business process training requirements and assist with design training plan and materials.
• Facilitate management briefings, progress status reporting, definition of measures and the generation of new ideas for continuous improvement.
• Ensure systems are ready to turn over to the roll-out team.
• Calculated reserve/collateral requirements based on credit exposure and financial standing.
• Communicated indirectly with a wide range of team in different regions, merchants and vendors during credit underwriting.

Environment: Rational Enterprise Suite (Rose, Requisite Pro), Microsoft Office Products (Word, Excel, PowerPoint), MS Visio, Visual Basic.

Confidential, San Antonio, TX

Business Analyst

Responsibilities:

• Interview business area experts asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical people
• Interact with SME's to elicit business goals and define goal-level requirements
• Collaborate with financial analysts, investment analysts and accountants to collect and understand business requirements
• Analyze Risks, documented Risk Logs and created Requirement Traceability Matrix (RTM) as a roadmap for the 'TO BE' system
• Monitored dataflow and processing data using Graphic User Interfaces.
• Conducting JAD Sessions to resolve open issues, change requests so that the application meets the business requirements and dead lines
• Helped the Business Users while performing the UAT testing and helping them resolve the defects in the environment.
• Interact and negotiate with Vendors to complete the tasks related to data conversion
• Kept a track of all QAT and UAT bugs/defects and helped the testers to resolve the issues and made a report of all the defects which were resolved and which were not using MS EXCEL.
• Identified, prioritized and designed various test scenarios.
• Reported the bugs, Email notifications to the developers using Test Director.
• Involved in converting User requirements into business requirements, functional and technical requirements using Rational Requisite Pro and also created business process models from the requirement specs

Environment: Microsoft Office Suite, MS Visio, Windows XP, Dream Weaver, Mainframe, SQL, PLSQL, XML, VB, ASP, Crystal Reports, Adobe Photoshop, Mercury Test Director, Win Runner, Load Runner

Confidential, San Antonio, TX

Business Analyst

Responsibilities:

• Met with client groups to determine user requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures.
• Analyze business requirements and segregated them into high level and low level Use Cases, activity diagrams / State Chart Diagrams and Robustness Diagram using Rational Rose according to UML methodology thus defining the Data Process Models.
• Created Use Cases, Collaboration, Object Sequence, Object Interaction and State Diagrams for new features using Rational. Developed Vision Document, SRS and use case documents. Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS). Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
• Interviewing Subject Matter experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Drafted test strategies, test plans cases and test scripts for the installation, GUI, functional, Security, Recovery, performance and integration testing for multiple software releases using Requisite Pro.
• Created different Traceability views to maintain the Traceability of the requirements.
• Actively involved in walkthroughs and meetings with development team to discuss related issues.

Environment: MS Visual Basic, SQL Server, MS Visio, Windows XP, MS Project, MS Access, MS PowerPoint, MS-Word, MS-Excel, Load Runner, Rational Suite, Microsoft Share point 2007.

Confidential, Houston, TX

Junior Business Analyst

Responsibilities:

• Interacted with clients to finalize the Business Requirements for the application.
• Closely interacted with designers and software developers to understand application functionality, navigational flow and updated them about end-user sentiments
• Performed feasibility and adaptability study to identify the business critical areas from User perspective
• Developed detailed ERDs and DFDs using modeling tools following the SDLC structure
• Performed Risk Analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing
• Defined system requirements to Use Case, Use case scenario and Use Case narrative using the UML Methodologies
• Conducted FRS and URS reviews and walkthroughs with the designers, developers and stakeholders
• Verified the hyperlinks that connect files inside the portfolio or those leading to pages outside of web.

Environment: Windows Server 2003, Rational Rose, Rational Requisite Pro and UML, Rational Clear Quest, HTML, Microsoft Visio, Test Director