SUMMARY

• As a PM, I have managed multiple projects in parallel by creating project charter, project plans using MS visio, project status reports, conducting regular status meetings with the team, running projects using Agile as well as Waterfall process
• I conducted meetings with the legal teams and the key stakeholders to review the contracts, SOW and MSAs (Master service agreements) internally
• Then I became the single point of contact to provide the feedback to the vendor account manager and vendor legal team
• Managed very large contract negotiations and contract approvals for the vendors for Confidential and AT&T
• Experience in Business Requirements Gathering, Requirement Elicitation Techniques (JAD), Requirements Prioritization, Requirement Documentation and Requirement Planning.
• Excellent Experience in creating Business Requirements Document BRD, Functional Specification Document FSD, Change Request, TRD, RTM (Requirements Traceability Matrix).
• Excellent analytical skills in understanding the business process (AS - IS & TO-BE), understanding the functional requirements and translating them to system requirement specifications.
• Strong knowledge of Data Flow Diagrams (DFD), Flowcharts, Sequence diagrams, Activity diagrams, Collaboration diagrams, Class diagram.
• Excellent Analytical skills in understanding the business process and translating business requirements into system functionality requirements in technical terms. Developing functional specifications for business process refinement and automation, data modeling, system Architecture, conducting feasibility studies, analyzing scope and vision of the project.
• Perfectionist in requirements collection, from clients and processing information to the project team.
• Experience in creating UAT Test Plans, Test Cases, Test Scenarios, Test Matrix and Test Execution.
• Facilitated the System Testing, Regression testing and User Acceptance Testing.
• Logging testing defects and Reporting during QA Triage Meetings.
• Excellent understanding of the SDLC processes such as Iterative RUP, Scrum, Agile, Spiral and Waterfall.
• Logging testing defects and Reporting during QA Triage Meetings.
• Experience designing screen mockups, wireframes, protocols and user interface.
• Excellent Business Intelligence and Data Modeling knowledge.
• Excellent Communication, Presentation and Interpersonal skills, Self-starter, Team player with Leadership skills. Excellent experience working with multiple Business units, IT, Strategy team; mix business documents and technical documents
• Excellent Experience in writing queries to database.
• Ability to understand data tables and familiarity with user interface.
• Experience working ecommerce suite (B2B,B2C)
• Extensive knowledge of Agile Mythology, in which we work in small teams comprising 5 to 9 people.
• Experience working with MS Dynamics CRM, Salesforce.com, CMS, MS Expressions studio, Jira testing tool, Visual Studio, VSTF, Writing SQL queries and creating Functional specification documents.
• 5+ years of e commerce experience as MOR/MOS/IOR to sell products online, managing product catalog, pricing, promotion, upsell, cross sell, abandon cart recovery, virtual currency, loyalty program, warehousing integration etc.
• 3+ years of Business Intelligence (BI) experience in running projects for online marketing and web analytics using Omniture/Adobe Marketing cloud to capture metrics like campaign conversion funnel, product conversion funnel, conversion metrics new vs repeat, visitor profile geo segmentation, analyzing traffic sources like search engines, key words, page visits, site traffic, unique visitors, registrations, buy now exits, buy clicks, shares on social media etc.
• 5+ years of experience in CMS (Teamsites, Ektron, and SharePoint) to create and manage enterprise level websites and apps, SEO, SEM, gathered customer reviews and sentiments on websites
• Created QA test plans, UAT Test plans, Test cases, defect managements, defect report generation etc.
• Dynamics CRM Experience
• Worked on a lot of CRM projects including XRM, Marketing, Sales, Customer Service and CRM Configuration and customization
• Worked on lot of system integration projects using RESTFUL Web API . The integration was with dynamics CRM and Dynamics AX, POS, Dynamics CRM, SAP, Hybris, Salesforce.com integration projects
• Have used all versions of Dynamics CRM starting from 3.0, 4.0, 2011, 2013, 2015 Dynamics CRM
• Have experience with CRM upgrades, CRM migration from SAP or SFDC to MS Dynamics, CRM installation and implementation for small to large size customers
• Expert in MS Dynamics CRM domain experience for all modules like Sales ( Management of quotes, Purchase order, invoicing, leads, opportunities, contacts and accounts), Marketing ( Creating marketing lists, creating marketing campaigns, quick campaigns, reporting) and Customer service ( Case Management, Schedulable resource management, reporting)
• Lots of experience in customization and configuration of Dynamics CRM like creating custom workflows, dialogs, plugins, custom entity, custom fields, custom views, custom reports, custom dashboard, custom charts and graphs

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Gathered business requirements for E Commerce project where we supported multiple languages and currencies for B2B E commerce
• Worked with the cross functional teams to create brand messaging, imaging and brand assortment strategies
• Conducted JAD sessions to gather use cases, process flows and prioritization of requirements
• Created business requirements document and got a sign off from the business stakeholders
• Created user stories for all the requirements in Jira .
• Worked with Business team on CMS content
• Provided business team training guide on CMS set up and guide it through entire process.
• Created UAT test plan and UAT test cases for the E Commerce project
• Participated in the UAT testing and logged defects and bug triage meetings
• Worked with the business to get a sign off on the functionality
• Worked with both Onshore and offshore team with different time zone and provided full support

Confidential, Redmond WA

Project Manager

Responsibilities:

• Gathered business requirements by working with the stakeholders
• Created requirements, proposals for the stakeholders
• I conducted stakeholder review meetings
• Managed the overall project progress and project status reporting
• Managed engagement between Brand and customers Database Marketing team
• POC for all database marketing enhancement requirements and escalations.
• Help in Improve team processes.

Confidential, Bothell WA

Sr. Business Analyst

Responsibilities:

• Gathered business requirements by working with the E Bill stakeholders
• Worked with cross functional teams and legal team members to create the SOW, MSA, NDA and the Contracts with the vendor companies to get the project work started
• I conducted meetings with the legal teams and the key stakeholders to review the contracts, SOW and MSAs internally
• Then I became the single point of contact to provide the feedback to the vendor account manager and vendor legal team
• Managed 50+ contracts for the AT&T projects
• Reviewed wireframes and conducted meetings with the designers to explain them the business requirements
• Worked on the AT&’s telecom billing stakeholders to understand and define what key changes they want to make to the website
• Created Business requirements document (BRD), got review and approval from stakeholders
• Created UAT test cases using Jira, Ran the test cases, Logged Bugs, Participated in triage meetings
• Conducted demo of the new features of the website to the end stakeholders
• Followed the waterfall process and participated in analysis, design and UAT phases

Confidential - Redmond, WA

Sr. Business Analyst/TPM

Responsibilities:

• Conducted JAD sessions by engaging business stakeholders to gather business requirements, define use cases, prioritize the business requirements to create a detail BRD
• I conducted meetings with the legal teams and the key stakeholders to review the contracts, SOW and MSAs internally
• Then I became the single point of contact to provide the feedback to the vendor account manager and vendor legal team
• Managed very large contract negotiations and contract approvals for the vendors for Confidential
• Conducted multiple review sessions with business stakeholder team to review and get approvals on the BRD documents
• Translated the business requirements into functional requirements
• Worked as a liaison between business team and the technical team members to ensure that all the business requirements and communicated back to the technical team members
• Worked with On shore as well as Off Shore team members via conference calls, emails and chat
• Created test cases and executed the test cases to conduct the QA testing
• Kicked off UAT testing, created UAT test plan and UAT test cases
• Conducted bug triage calls to assign the defects to the technical team, answered any open questions and ensured that the bugs are getting resolved on time
• Create project status report which included details like activities accomplished, activities in progress, key milestones, risks and dependencies for all the key projects
• Created project timeline using Visio, project plan using MS project and conducted daily/weekly status meetings with the project team
• Worked on MS Dynamics configuration, customization changes like creating a new workflow, new forms, custom entity, custom fields, new dashboards, new advanced find queries for creating reports
• Worked on data mapping, data analysis and data cleanup projects
• Helped to move existing SharePoint sites for various test teams to a single OBO test SharePoint site so that all the test teams have a single share-point site instead of multiple sites.
• Once the SharePoint migration was done then we made incremental changes for making consistent site structure, content etc.
• Assigned owners for the SharePoint site migration especially the data from multiple sites into a single site and defined the next steps

Confidential - Kansas City, MO

Sr. Business Analyst/Project Manager

Responsibilities:

• Worked with the key stakeholders on requirements gathering for the marketing and sales projects
• Created project timelines which includes key milestones, activities, resource allocation etc.
• Managed the project timelines to make sure the scope gets delivered on time and within budget
• Created detail business requirements documents, reviewed and got approvals from key stakeholders
• Translated the business requirements into more detail technical requirements
• Created detail functional specification documents and worked with the Engineering/IT team to make sure they understand the functionality/requirements
• Wrote QA Testing and UAT/User Acceptance Test plan, Test Scripts and facilitated UAT Kick off and UAT Testing
• Followed up with the IT team to get bug fixes, clarify requirements to make sure the functionality meets the business requirements
• Worked to get a business sign off on the feature set before projects get deployed

Confidential - Redmond, WA

Sr. Business Analyst/Project Manager

Responsibilities:

• Worked with the key stakeholders on requirements gathering for the marketing and sales projects
• Created detail business requirements documents, reviewed and got approvals from key stakeholders
• Translated the business requirements into more detail technical requirements
• Created detail functional specification documents and worked with the Engineering/IT team to make sure they understand the functionality/requirements
• Wrote QA Testing and UAT/User Acceptance Test plan, Test Scripts and facilitated UAT Kick off and UAT Testing
• Participated in the bug triage meetings, opened defects and followed up with IT team to get the issues resolved.
• Worked to get a business sign off on the feature set before projects get deployed

Confidential - Seattle

Business Analyst/Project coordinator

Responsibilities:

• Business requirements gathering by working closely with the key business stakeholders
• Translating business requirements to functional requirements
• Data mapping, Data Analysis and documentation of the data flow logic
• Creating functional requirements document and reviewing it with the technical team
• I worked with the business stakeholders to gather the business critical requirements for Confidential stores
• Wrote User Acceptance Test plan, Test Scripts and facilitated UAT Kick off and UAT Testing
• Followed up with the IT team to get bug fixes, clarify requirements to make sure the functionality meets the business requirements
• Worked to get a business sign off on the feature set before projects get deployed