SUMMARY:

QA Manager/IT Team Lead/IT Business Analyst - who has extensive knowledge with Quality Assurance and Business Analyst methodologies that follow the (SDLC) project life cycle to ensure projects are successfully completed and delivered to a Production environment defect free. Expertise in managing multiple projects simultaneously and with leading teams of onshore, and offshore QA testers, and leads to ensure that the proper test artifacts have been created. Well organized individual who can accommodate multiple tasks at the same time and is very customer focused. Communicates well with all levels and executes exceptional problem solving and analytical skills. I am Proficient in writing Business Requirements Documents, Test Strategy documents, and Test Plan documents. In my current role as an IT Business Analyst I leverage all the skills above in addition to focusing on attention to details so all the requirements are captured and delivered.

TECHNICAL SKILLS:

Scanning Software: Softheon, Kodak, ImageTrust, AWD, Confidential Utility Application, and Confidential Manager (Administrator for Application)

Middleware Services: ECM (Enterprise Content Management) Service, Weblogic, MQueue Series, Siteminder, IPlanet, XML

Databases: Documentum, EPDB, DB2, Oracle, SQL

VB Application: CSF (Customer Service File) system

Web Applications: AWD, Softheon, PEGA Rules Process Commander, WC Medbill UI, Policy Corr UI, Premium Audit UI, COA UI, E-Process (work flow tool) PVCS Tracker, Confidential, Confidential Reporting, Aetna Navigator (Web Based Application) Kana (Web Based E-mailing System), CSOH (Client Server), DAF, **Testing Tools - PROTERM

Mainframe Applications: PLA (Personal Lines Automation), MSW (Member Service Workbench) TSO, MCS, EPDB, DB2 and AAS, US Healthcare systemRepositories - Documentum 5.3, Filenet, SiebFile, Softheon (Administrator for Application), AWD (Automated Workflow Distribution)

Software: Microsoft Office, Windows XP, Window 7, Windows10

PROFESSIONAL EXPERIENCES:

IT Business Analyst

Confidential, Farmington, CT

Responsibilities:

• Responsible for setting up Requirement Sessions with the Business Partners
• Responsible for gathering System Business Requirements for company projects - Claims, Billing, Liability & Recovery, Member File Room, Enrollment and Confidential
• Responsible for coordination of IT sessions with the outside Vendor (Softheon) for requirement Gathering
• Coordinated with Business Partners, Management Teams, and Vendor Partners, to perform a formal walk-thru of the Softheon Claims Business Requirement document
• Created all project templates for status reports, testing, implementation plans, etc.
• Coordinated the code/Rule-set moves to the Development and QA environments
• Responsible for writing the Test Strategy Document
• Coordinated with Business Partners, Management Teams, and Vendor Partners to perform a formal walk-thru of the Softheon Claims Test Strategy document
• Created test cases/scripts for the Softheon Claims Project
• Executed test cases/scripts for the Softheon Claims, Liability & Recovery, Billing and Inspiris Projects
• Submitted daily testing status reports to Project Director and Project Team
• Created the and delivered the User Acceptance test plan/scripts
• Coordinated the User Acceptance Testing phase with the business users
• Coordinated with IT and Vendor (Datamatics) the execution of file transfers
• Tested the return of the transfer file from vendor (Datamatics) back to the Claim Adjudication System
• Assisted with user training for supported Applications (Softheon, Confidential, AWD) to Call Center, Claims - Commercial and Medicare, Health Service, Billing Department, Liability & Recovery Department, & Front End Mail Room Department.
• Trained The Front End Team on Bar-Coding, Scanning, and Reports.
• Coordinated the roll out of Softheon and Confidential projects to the Production Environment
• Developed and implemented the Go-live implementation plan
• Developed and created the Post Go-live Report of issues and successes
• Create a “Lessons Learned” document for review of the overall Softheon Claim project
• Provide Production Support upon request from the claim users and the Help Desk
• Maintain ongoing Softheon Day 2/Issues list

IT Business Analyst

Confidential

Responsibilities:

• Created project plan for Confidential Implementation
• Performed QA testing for the New Confidential Fax process and the Confidential Utility Application
• Created Several Confidential functional Job Aids to assist users with the Confidential processes of the application.
• Monitor the Administrator’s Fax Mailbox and forward misdirected faxes
• Add users as delegates to various Right Fax Mailboxes
• Change users security levels on an as need basis
• Set up multiple new users in Confidential Manager (RFM)
• Performed Research for the Medicare Enrollment Team on missing applications. Searched the Confidential database
• Assist Confidential user s with new processes that the Confidential Utility can provided to help Streamline Faxes/work
• Maintain all Fax functionality to assure a stable Environment

Confidential

IT Business Analyst

Responsibilities:

• Responsible for the BRD Delivery on the Medicare Paper Claims Process
• Worked with ImageTrust Scanning Solution to create and implement Medicare Scanning process to export to offshore vendor- Datamatics
• Troubleshoot Workflow issues within the AWD applications
• Troubleshoot all AWD error messages received by users
• Set up and create new user access
• Update workflow process models to create new System Routing Processes based on The following:
• Pend Codes, and queue routing rules (Claims process Model)
• Categories, and Sub-Categories for Customer Service Process models
• Retry logic changes for Fax Back Acknowledgements
• Train New users for AWD Mail Room / Claims Portal and AWD Customer Service processes
• Reset user Passwords

Confidential, Hartford, CT

Quality Assurance Manager/Consultant/Lead - IT Team Lead

Responsibilities:

• Responsible for coordinating and releasing rollout plans to offshore partners Confidential and Confidential for IT maintenance items being release to VMware session.
• Responsible for notifying the Vendor Management team of any critical call notifications that may impact The Hartford’s offshore users for various lines of business
• Responsible for developing a repeatable process for handling multiple tasks for the Steady State BPO Workstreams
• Attend all LCAB (Local Change Advisory Board) meetings to determine if offshore will be impacted by any upcoming ISD (Infrastructure Solution Design) patches, outages, upgrades etc.
• Develop process to review and analyze all notifications receive out of BMC Remedy 7.1 AR System
• Responsible for updating the RBAC (Role Base Access Control) for all steady state BPO processes for applicable Lines of Business
• Responsible for communicating Maintenance BPO processes to the Application Technical Services Team
• Create reports on all critical call notifications that impact various BPO workstreams and applications
• QA Manager for Sales & Service Organization responsible for five Confidential onshore resources, five offshore resources & four HIG/HTSC resources for all Lines of Businesses
• Trained, mentored, and assisted all new QA staff
• Responsible for assigning QA resources to various projects based on Line of Business
• Provided resource estimates for all phases of QA testing per project to Project Managers
• Created QA project Plans using Microsoft Word for each invest Project
• Accountable for the QA delivery and signoff for all Invest and Maintenance Projects in the Sales & Service Organization
• Responsible for the development of all QA regression test plans for Sales & Service (ECM and BPM)
• Reviewed and approved all Test Strategies and Test Plan documents
• Implemented QA processes for all QA Designers and Confidential resources on an ECM (Enterprise Content Management) BPM (Business Process Management Tool)
• Responsible for the coordination of gathering test cases for Integration testing to Development Team.
• Hosted daily Triage calls once project is in Test Execution Phase

Confidential

Responsibilities:

• Managed, Coordinated, and supported, all activities for invest and Maintenance work for Sales & Service Organization for ECM (Enterprise Content Management) BPM (Business Process Management), that interface with Documentum and Weblogic teams.
• Created & maintained a project log for all ECM and Documentum activities.
• Coordinated testing for events such as Microsoft office 2003 upgrade, Windows XP SP2 upgrade
• Developed test plans and strategy for the upgrade of CSS11K VIP applications to be created under the V9 F5 load-balancer
• Maintained ECM release spreadsheet on the share drive of all ECM scheduled, non-discretionary, load balancing etc., releases
• Communicated weekly to ECM Team of up coming upgrades, releases, and enhancements
• Monitored all scheduled testing events, communicated tester details to all business partners
• Attended all Sales & Service Invest and Maintenance meetings which include, Documentum, Weblogic, UDDI changes, database, ECM releases, Outages, and upgrades that impact ECM/BPM applications
• Monitor production support Tech Events, Remedy tickets assigned to ECM team

System Administrator

Confidential

Responsibilities:

• Manual testing of all ECM UI applications for (MedBill, HartSource, Premium Audit, COA, CLIB, Web Publishing application) in all environments. (Production, QA, Development, and Performance)
• Created Test Conditions/Cases/test scripts in Hewlett Packard Confidential testing tool for various ECM/BPM applications.
• Create various reports in Confidential i.e., defect, requirements, and test cases to report testing metrics
• Develop Test Strategy Documents, Test Plan Documents, Test cases, and Test scripts for all ECM and BPM Invest and Maintenance activities.
• Created, XML files, to accommodate each of the ECM application
• Assist with ECM testing when Vendors have upgrades or are testing their new DR, or addition of new servers, etc.
• Liaison between EDM Operations team and ECM Production support team
• ITG Super User - assist ECM team in setting up time and portlets
• Coordinate, support, and lead all ECM production support fixes (days, evening, and weekends)
• Provide production support, research, and resolution for EDM operations for WC Medbill, HartSource, and Premium Audit.

Confidential, Hartford, CT

Business Analyst/Quality Assurance Analyst

Responsibilities:

• Involved with the Customer Acceptance Testing process for WC EDM MedBill
• Assisted in identifying live test cases for testing the WC EDM MedBill Process
• Added and coordinated test cases and Business Requirements into Test Director
• Updated XML spreadsheet with appropriate values for verification in Customer acceptance testing
• Prepared, organized, and sorted live test cases for testers in Aurora IL and Syracuse NY
• Attended 3 day sessions on Customer Acceptance testing in Syracuse NY
• Manually ran all test cases in Test Director based on the results of 5 cycles
• Reported and managed all defects of Cycle testing into Test Director.

Confidential, Hartford, CT

Business Analyst/Quality Assurance Analyst

Responsibilities:

• Involved with updates to Business Requirements in development stage of project
• Develop and gather Business Requirements for enhancements for newly released CSF application
• Review Business Specifications to ensure all system requirements have been captured.
• Develop test cases and test plans for QA testing of VB Application
• Create and execute detailed test scripts for manual testing
• Report system defects using web application Tracker tool
• Test and Maintain Cancellation system, sub system of CSF in test environment for Monthly productions releases.
• Defines, reports, and rectifies any discrepancies with Cancellations System, a sub-system from CSF
• Perform various regression tests in multiple environments
• Validates updated information in New CSF after data conversion runs
• Traveled to Charlotte NC service center for onsite assistance with the release of the New CSF system
• Provided onsite training and addressed any system problem with the release of the New CSF system