PROFESSIONAL PROFILE:

• An Accomplished LEAN focused Business Analyst with over 10 years’ experience working in Software Development within both Business and IT units.
• Over 5 years of experience transitioning from Waterfall to Agile methodologies.
• Strong background in operational analysis, continuous process improvement, user acceptance testing, eliciting business needs, creating project documentation, creating mockup proposals, working with product owners and driving clear requirements.
• Broad experience working with leaders at all levels of small and large organizations.
• Performed role as Scrum Master - Facilitating iteration planning, retrospective meetings, and daily standups.
• Acted as an advocate for the Agile process - working with other Scrum Masters across multiple teams to identify best practices.
• Worked closely with cross-functional departments to develop strong relationships and to enhance working efforts between teams.
• Created and presented weekly iteration demos to share application modifications/enhancements and to elicit business feedback and approval.
• Performed analysis on documentation, processes, systems, business rules, and workflows within business areas and IT.
• Worked directly with Quality Analyst, Application Developer, and Business Analyst resources collaboratively with effective and consistent communication.
• Experience working with cross functional departments including ETL and Database Administrators development areas to ensure alignment of related work and dependencies.
• Created business rules and any necessary supporting documentation to drive the development process.

SKILLS SUMMARY:

• Agile and Waterfall Methodologies
• Team Scrum Master
• Lean & Six Sigma
• Business Analysis
• Workflow Analysis
• Business Process Improvement
• Eliciting Requirements
• Business Requirement Documents
• Theme/Story Documents
• Test Plans, Cases, Scenarios, and User Acceptance Testing
• Training and Technical Support
• Visio Process & Workflow Diagrams
• Current/Future State Mapping
• Mockups/Design User Interface
• Content Management
• Retail - Consumer Behavior, Marketing & Advertising
• Automotive - Wholesale, Repair, Modification
• Agile and Waterfall Methodologies
• Team Scrum Master
• Lean & Six Sigma
• Business Analysis
• Workflow Analysis
• Business Process Improvement
• Eliciting Requirements
• Facilitating JAD Sessions
• Business Requirement Documents
• Theme/Story Documents
• Test Plans, Cases, Scenarios, and UAT
• Training and Technical Support
• Visio Process & Workflow Diagrams
• TFS (Team Foundation Server)
• Version One - Agile Tool
• SQL Server
• Crystal/SSRS Reporting
• Current/Future State Mapping
• Mockups/Design User Interface
• HP Application Lifecycle Management
• SharePoint Management
• Retail - Consumer Behavior, Marketing & Advertising
• Automotive - Wholesale, Repair, Modification
• Agile and Waterfall Methodologies
• Team Scrum Master
• Lean & Six Sigma
• Business Analysis
• Workflow Analysis
• Business Process Improvement
• Eliciting Requirements
• Facilitating JAD Sessions
• Business Requirement Documents
• Theme/Story Documents
• Test Plans, Cases, Scenarios, and UAT
• Training and Technical Support
• Visio Process & Workflow Diagrams
• TFS (Team Foundation Server)
• Version One - Agile Tool
• SQL Server
• Crystal/SSRS Reporting
• Current/Future State Mapping
• Mockups/Design User Interface
• HP Application Lifecycle Management
• SharePoint Management

PROFESSIONAL EXPERIENCE:

IT STRATEGY BUSINESS ANALYST

Confidential, Maple Grove, MN

Responsibilities:

• Facilitated working sessions with multiple departments on companywide new development projects, gathering business requirements and creating all necessary supporting documentation while collaborating with all cross functional teams.
• Performed analysis on documentation, processes, systems, data, and workflows within all business areas in the organization with consideration of long-term strategy IT roadmap.
• Created current and future state process mappings which were used as tools for the suggestion of process restructuring, improvements/enhancements and supporting changes.
• Presented application demos for a variety of audiences providing general overviews, feature enhancements, training, business approval and business direction.
• Created and presented Visio UI mockup proposals to elicit requirements and identify business needs during brainstorming working sessions.
• Participated in restructuring and managing a software delivery application which redefined backlogs, user stories, supporting documentation, and status/state process flows.
• Performed additional roles: deploying production and testing builds for deployment management, performing QA testing throughout development process, performing data analysis assisting Database Administrators, marketing/branding user experience and design and mobile application user experience and design.
• Experience with the development and design of company shared services model, identity management applications, and user portals for both internal and external customers.

BUSINESS PROCESS CONSULTANT/BUSINESS ANALYST

Confidential, Eden Prairie, MN

Responsibilities:

• Lean responsibilities for multiple projects included; identifying scope, process mapping, tracking current and future state metrics, problem and goal statements, financial and customer impact, assessing opportunity synergies, and standardizing/normalizing processes.
• Created opportunity tracking Excel playbook and acted as an Opportunity Assessor responsible for the planning and tracking of new efficiency creating opportunities.
• Identified and implemented standardization techniques for building process maps utilizing Visio Professional.
• Mapped business processes and conducted process analysis which identified process redesign ideas, areas of concern, and wasteful areas needing elimination.
• Identified best practices for Content Management which enabled proper centralized storage, document consistency, and a structured process to handle all updates and creation of new documentation.

OPERATIONS ANALYST

Confidential, Eden Prairie, MN

Responsibilities:

• Integrated record management and letter generating software throughout enterprise working closely with a third party software development vendor Responsibilities included; daily communication with vendor on status updates, integration issues, and overall progress.
• Performed key roles in the Software Development Life Cycle of multiple application implementations and modifications including; creating functional and business requirements, user interface design, creating test plans, and creation of training materials.
• Expertise in User Acceptance Testing for multiple application implementations and migrations with responsibilities of defect reporting, detect tracking, functional/regression/ smoke testing and the creation of test plans.
• Facilitated JAD sessions for application modifications which opened communication between our Subject Matter Experts and software developers.
• Acted as a Liaison between IT and business, translating business needs and objectives into functional and technical requirements.