SUMMARY

• Dynamic IT professional with 14 years of experience enriched in Retail, Publication, Manufacturing, Pharma and Consumer Goods domains.
• Recognized as a business system subject matter expert and strong working knowledge in Shared and managed services model with SLA and with/ without penalties.
• Excellentanalytical and project management skills.
• Strong experience in application integration, vendor management, thorough business requirement gathering and continual service improvements.
• Well versed with ITSM and ITIL terminologies; extensively worked on Incident Management, Change Management and Problem Management.
• Specializing in process governance, documentation,complemented by technical writing abilities.
• Solid understanding of adherence toWaterfall and Agile methodologies.
• Experience in soliciting requirements gathering through interviews, workshops, meeting with clients, developers, DBA’s and QA analysts via integrated JAD sessions.
• Extensive experience in SDLC: Business analysis, system analysis, design, development implementation and post implementation of Business applications.
• Ability to write and understandSQL Queries.
• Strong experience in database modeling and development of Entity - Relationship Diagrams (ERD), Queries, Data migration, Data mapping and reporting process.
• Proficient in using UML for Business Process Modeling. Writing Use Cases / User Stories, Activity, Sequence, Data Flow and Class Diagrams and documenting them using Visio.
• Experience in creating test procedure, project coordination and administration, defect management, configuration management and version control.
• Proficient in executingUnit Test Plans, Integrated Test Plans, extensive experience inUser Acceptance Testing, developing Test Scripts, Test Cases and Test Plans.
• Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment in keeping teams focused and delivering success in rapidly evolving environments.
• Strong analytical and problem-solving skills, TEMPeffective communication witand-users to createfunctional specifications dat meet business requirements and define solutions.
• Contribute in Continual service improvements and identify transformation themes based on historical data.

TECHNICAL SKILLS

Business Requirement Management Tools: MS Project, SharePoint, Excel, PowerPoint

Databases and DB Tools: Oracle, SQL Server, MS Access, Toad, SQL Developer

Business Process Modeling Tools: MS Visio, SnagIt, ARIS

Testing and Ticketing Tools: HP Quality Center, HP ALM, JIRA, Remedy, QTP, CHARM, Solution Manager

Enterprise Resource Planning & Product Lifecycle Management: ERP Systems - SAP R/3 4.6, ECC 6.0; PLM- Momentis

Middleware: XI, Lision, TIBCO, 3PL

Other Technology and Tools: MS Word, MS OneNote, MS Paint, Salesforce, Esker, Jenkins, JavaScript, HTML, Subversion (SVN), VSS, CA Clarity PPM, Autosys, Tivoli Job Scheduler

PROFESSIONAL EXPERIENCE

Confidential, San Francisco-CA

Sr. Business System Analyst

Responsibilities:

• Identified, researched, analyzed and documented business Process Work flows.
• Facilitated highly interactive JAD sessions with project stakeholders, subject matter experts (SME), end-users, Developers, Testers and project management team for identifying and resolving issues.
• Extensively used SharePoint to document project processes and procedures, communicate requirement and version control them.
• Conducted extensive user interviews to evaluate teh process flow and recommended alternate flows for business process improvement.
• Planned, coordinated, and supervised complex interface implementation, designs and applied new methods and procedures.
• Developed detailed Business and Technical requirements document and Use Cases.
• Created and managed JIRA tickets to initiate System Change Request process.
• Developed teh product backlog along with Product Owner.
• Participated in sprint planning, daily scrums, testing, retrospectives and sprint reviews.
• Created user stories and worked on Backlog Grooming, Story Point Estimation and Task Planning sessions to facilitate and make sure dat teh agile process was executed in an TEMPeffective manner and Led daily stand-up meetings.
• Reviewed test strategy and test plans to ensure dat test cases reflects user needs for teh functional, user interface (UI), usability and security requirements.
• Developed test cases for User acceptance testing and performed User acceptance testing.
• Created and ran ad-hoc SQL reports and queries for end-users.
• Conducted training workshop for Business and IT team on TEMPeffectively using Use Cases.
• Prepared performance analysis dashboard for Confidential ’s data center move activity.

Confidential, Reading-PA

Sr. Business Analyst

Responsibilities:

• Interacted with business users for requirement gathering, identifying pain areas in their day-to-day work and suggested improvements.
• Interviewing business area experts, asking detailed questions and carefully recording teh requirements in a format dat can be reviewed and understood by both businesspeople and technical people.
• Co-ordinated Scrum, Backlog Grooming, Story Point Estimation and Task Planning sessions to facilitate and make sure dat teh agile process was executed in an TEMPeffective manner
• Worked on Business process documentation and prepared Flowchart diagrams and presented to Business leads for further decisions and discussions.
• Liaison between Business and IT team for different objects for implementation of SAP S4 HANA.
• Worked with business on project plan and preparing BRD (Business Requirement Document) for (S2S) Supply to Ship and (OTC) order to cash.
• Worked on fit gap, data conversion activity; updated master data plan
• Prepared several presentations on business processes / interfaces for getting approvals from Business and IT team on teh enhancement solutions.
• Worked on Change Management Tracker, Data Cleansing Tracker and Data Conversion Tracker.
• Used SharePoint for loading business requirements, related test cases, approved final test cases and business sign-off documentation. Used HP Quality center as a defect tracking tool.
• Conducted Business meeting with IT team for finalization of Functional Specification.
• Created new fields in Building Block Library in Share point with management approvals.

Confidential, Boston, MA

Sr. Business System Analyst

Responsibilities:

• Worked on requirement gathering, documenting and Preparing variety of documents like user requirement specification (URS), Business process documents and process flows, High Level Solution Overview document (HLSO), Functional specifications (FS), Test case plan and scripts.
• Worked on new enhancements as per business need. Worked on item categories, sales order management, Material Master and Warehouse Management changes related to SalesForce.com (SFDC), EDI and Esker.
• Experience gathering, documenting challenging business requirements
• Actively participated in Change Request (CR) approval meetings.
• Interacted and exchanged ideas with business process owners and various different teams for deciding teh best suitable approach for teh business enhancement request.
• Review teh solution documents, UTP/ UTR documents received from teh teammates.
• Designed different custom dashboards for various user groups based on their business functionalities and needs.
• Participated in demo meetings and user training sessions with Business on teh new enhancement and change requests.
• Created Product Backlog, Sprint Backlog and managed User stories.
• Led daily stand-up meetings
• Extensively used HP ALM for loading business requirements, related test cases, approved final test cases and business sign-off documentation.
• Performed role of proxy project manager and performed activities like status reporting, budget and billing for teh month, attend project health meetings, reviews and task assignments.

Confidential

Business Analyst

Responsibilities:

• Worked as a Team Lead for Delivery and Logistics (D&L) department.
• Worked extensively on Incident Management, Change Management and Service Order Requests and used Remedy for tracking all teh requests.
• Interacted with business users for requirement gathering and user acceptance testing.
• Worked on HP Quality Center and HP ALM for executing test scenarios in Unit, Integration, Regression and User acceptance testing.
• Prepared BRD, FS and end user documentation for various Major/ Minor enhancements and conducted end user trainings.
• Worked on EDI- IDoc (inbound, outbound, shipment message type Shpod or Shpcon / SPER or SPED), intercompany stock transfer (STO), intercompany sales process, storage unit, transfer orders, production order & planning, purchase requisition.
• Handled modifications in Batch job Variant as per user requirements and worked closely with Autosys team for job scheduling.
• Worked on EHS and GTS Modules and coordinated with various teams like MM, PP and FI etc.
• Helped management by providing data points for preparing KPI Metrics reports and worked on production support improvement plans.
• Worked on SAP BI Reports and conducted knowledge sharing sessions on SAP BI module.

Confidential

Business System Analyst

Responsibilities:

• Provided expertise and solutions to fulfill business needs for Abbott Implementation.
• As a SME, analyzed existing documentation and project tasks from former project member to determine teh solution and remaining level of effort.
• Reviewed business current SAP SD requirements processes and functionality to identify and help standardize areas for improvement.
• Translated teh business and end user requirements into system requirements document into detailed gap analysis between legacy and target state systems and between other modules of SAP.
• Reviewed and analyzed for defects during teh realization, functional user acceptance tester final preparation integration, Go-Live/Post Go-live phases;
• Produced reports and customized dashboards using Excel followed up with team members on status of defects.
• Contributed training material, test scenarios, and other key documentation dat can be leveraged throughout all phases of a project
• Extensively used HP ALM for loading business requirements, related test cases, approved final test cases and business sign-off documentation.
• PMO support and defect management - Reviewed and analyzed metrics for defects during teh realization, functional user acceptance tester final preparation integration, dress rehearsals, Go-Live/Post Go-live phases; Produced reports and customized dashboards using Excel followed up with team members on status of defects; performed Aftermarket activities and functionality

Confidential

Production Support Lead

Responsibilities:

• As a Team lead, provided 24*7 production support to users globally.
• Responsible for acceptance and/ or generation of Trouble Tickets for SAP and generation of various reports through Solution Manager
• Building monthly dashboards for QC analysis of existing data and identifying root causes for issue.
• Resolving trouble tickets related Sales and distribution module within defined SLA.
• Involved in ABAP Short Dump Preliminary analysis.
• Completely responsible for maintaining “Solution Database” for all critical Trouble Tickets
• Responsible for IUR Monitoring and identifying teh errors; Handled CIF (Core Interface between R3 and APO) queue errors.
• Resolved issues / abend raised after overnight batch processes.
• Coordinated with end/Key users and Application Management teams for resolving High Priority trouble tickets.
• Involved in real time and batch monitoring; monitor inbound and outbound processing of Idocs
• Responsible for conducting WMR (Weekly Meeting Reviews) with Onsite/ Offshore teams to check teh status of existing tickets.
• Responsible for performing Weekly External Consistency checks in APO for Sales Orders, Deliveries, and Materials
• Extensively used HP ALM for loading business requirements, related test cases, approved final test cases and business sign-off documentation.
• Responsible for preparing KPI (Key Performance Index) reports for execution of teh business strategy, review teh ticket count and share teh trend of tickets over teh period of time to management.

Confidential

Business Analyst / Production Support Lead

Responsibilities:

• Worked for three mentioned clients in shared services model
• Thorough analysis of day to day processes/system issues and resolve Incident tickets with quick turnaround.
• Involved in daily SAP Job Monitoring and primary analysis of teh tickets, follow teh escalation mechanism during production support batch monitoring.
• Handled different types of issues in teh order-to-cash (OTC) process
• Handled different types of issues in Material Management -
• Acknowledged and resolved batch job failure related issues meeting Service Level Agreement (SLA) time.
• Responsible for IUR Monitoring and identifying teh errors in various SAP Functional Modules, Involved in monitoring of IDOC inbound and outbound processing.
• Coordinated with Business users and Application Management teams for resolving High Priority trouble tickets.
• Extensively used HP ALM for loading business requirements, related test cases, approved final test cases and business sign-off documentation.
• Building monthly dashboards for QC analysis of existing data sources and identifying root causes behind any nuances in data.
• Managed teh escalations or issues regarding production support ticket. Prepared shift schedule for 24*7 production support.