Summary:

• 9 years of experience within the field of Business Analyst, project management, Business Process Redesign.
• Worked in diverse domains like Publishing, Investment Banking, Internet Banking, Mortgage, Credit Cards and Basel.Have hands-on experience in the financial industry, specifically in securities trading, back-end processing, and trade settlement and confirmation
• Organized many Joint Application Development (JAD) Sessions and Joint Requirement Planning sessions (JRP) among the IT Groups andConflict Management with Project team members during these sessions
• Extensive experience working with financial products such as fixed income instruments, equity instruments and derivative products like futures, options, swaps, mortgage-backed securities (MBS), mutual funds among others with effective contributions at all stages of Software Development Life Cycle (SDLC) and Project life cycle (PLC)
• Experienced in writing SQL queries for generating reports
• Extensive experience in Gathering and Analyzing Requirements, modeling Business Process Flows, writing Business Requirements Document (BRD), Use case Specifications and Functional Requirements Specification (FRS), Impact Analysis
• Proficient in Technical writing, Business writing, Business Process Modeling, Business Process Reengineering, and Testing
• Adept in creating Narrative Use Cases, Use Case diagrams, Sequence Diagrams, Activity Diagrams, Flow Diagramsand BPMN 2.0. Extensive knowledge andexperience using Visio and Concept Draw Pro
• Adept in information architecture, including defining site structure, navigation, and page layout by creating site maps and wireframes, writing use cases and UI specifications, assessing interface usability, and managing content inventories
• Extensive experience working on Excel, Power point, Word, Access, Outlook, Pages, Keynote, Numbers
• Facilitated Change Management across project lifecycles
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams as deliverables for a project
• Strong Experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and assisting in Test Scripts
• Experience in new process technology implementation and training, and conducting system and user acceptance test
• Adept in Integration, Smoke, Regression and Functional testing
• Involved in training of end users. Documented Training Manuals for new product releases
• Experience in managing onshore and offshore teams on large projects serving hundreds of end users with multiple stake holders under aggressive delivery schedules

Technical Qualifications
Operating Systems Windows 9x/XP/2000/2003/Vista/7 /Mac OSX Panther / Tiger /Leopard
Programming Languages SQL, C, C++, FORTRAN, HTML
Business Modeling Tools MS Visio, Rational Requisite Pro, Concept Draw Pro, Enterprise Architect (BPMN 2.0)
Packages MS Office, MS Project, MS Visio, MS SharePoint, Concept Draw Office, iWorks, iLife, Adobe CS 4, Adobe CS 5
Testing Tools Rational Quality Manager, Rational Functional Tester, Rational Performance Tester, QTP
Project Methodologies Agile (Scrum), Waterfall, RUP, RAD
Bug Tracking Tools Quality Center, JIRA

Professional Experience

Confidential,
Jan 2012–Present

Wiley\'s Scientific, Technical, Medical, and Scholarly business, also known as Wiley-Blackwell, serves the world\'s research and scholarly communities, and is the largest publisher for professional and scholarly societies. Wiley has
been actively increasing its presence in the Higher Education Department by partnering with 3rd party Learning Management Systems(LMS). The project involved integration of WileyPLUS E4 LMS with Blackboard LMS.

Responsibilities:

• Facilitated JAD and Brain storming sessionswith the business
• Conducted Requirements gathering sessions with the in-house Business team and integration partners
• Responsible for writing the Business Requirements, Functional Requirements, Use Cases and drawing the Process Flow Diagrams
• Coordinated and documented inter-departmental process flow as needed between the Customer Interface, sales force, Wiley Catalog and Integration Partner
• Facilitated the FRS and URS reviews and walkthroughs with designers, developers and stakeholders. Also conducted feasibility and adaptability study
• Conducted and lead status report meetings with the business and the IT team on a weekly basis
• Conferenced with developers daily to identify problems or issues. Communicated with project management for issues pertaining to their attention
• Used MS Office, MS Visio and MS project, compared the results to evaluate any outliers
• Reviewed Functional Specifications, wire frames and other technical data on Confluence and signed off for development
• Supported the Off-shore Development team to resolve issues and answer queries
• Created the User Acceptance Testing Document based on the Requirements documents
• Responsible for Managing all project related Documents on Share Point
• Devised QA Test Plan, Test Cases and Strategies
• Performed Smoke, Integration, Regression and Functional Testing
• Tracked and logged Bugs using JIRA and generated reports for the Integration teams
• Assisted the Tech. Support team in creating FAQs, Best practices and various other tech support documents.
• About to commence User Acceptance Testing and User Training.

Environment: MS Office Suite, MS-Visio, MS Project,SharePoint, JIRA, Confluence

Confidential,
Feb 2010–Nov 2011

TD bank is organized in to Investment Banking, Private Banking and Asset Management divisions. It is highly regarded for its risk management and strategic capital allocation. Over the years the company has expanded its operations rapidly by means of Mergers and Acquisitions. TD Bank offers a broad array of retail, small business and commercial banking products and services.

Responsibilities:

• Worked with the business Stakeholders and SME’s to define business requirements and analyze the functional requirements
• Responsible for Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis with Document and Records Management
• Facilitated JAD sessions with management, users and other stakeholders to define the project and also to reduce the turn-around time of deliverables
• Prepared and presented Business Requirement Document (BRD) and Functional Requirement Document (FRD)
• Managed day-to-day project activities and coordinated tasks with other teams
• Worked closely with the UI team to model the screens
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements
• Reviewed prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met
• Used a combination of Waterfall and Agile(SCRUM) Methodology on the project
• Translated the requirements to the IT and web production teams to facilitate their HTML builds for the projects
• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using Rational Rose followingthe UML methodology
• Created Screen mock ups to illustrate new requirements and alignment around project scope using MS Visio
• Defined testing objectives and verifiedthe requirements to be testable
• Responsible for managing the documented System Requirements and Requirements Traceability Matrix using Rational Requisite Pro
• Responsibilities also included QA Test Planning, Test Case development and test script execution for Integration, Regression, Performance, Functional and System Testing
• Involved in creatingdetailed test plans and testing strategies and ensure these are executed extensively, which includes executing SQL queries to retrieve data and test
• Provided support for User Acceptance Testing with UAT cases and resolved issues with the users

Environment: MS Office Suite, MS-Visio, Windows XP, Rational Rose, SQL, SharePoint, Java

Confidential,
Jan 2009-Feb 2010
Role: BUSINESS ANALY

E-Trade Financial is a financial services company Headquartered in New York City. It is a holding company, the major business of which is an online stock brokerage service for self-directed investors. Investors can trade securities such as stocks, bonds, options, mutual funds, and exchange traded funds via electronic trading platforms or by phone via E-trade Mobile Pro.

Responsibilities:

• Partnered with product developers and IT on project initiatives related to trading platform and accounting
• Developed and documentedbusiness case/scope/plan, business/functional requirements. Monitored projects from initiation through transition and organized interdepartmental or cross-functional team activities ensuring completion of projects on schedule
• Coordinated and documented inter-departmental procedures as needed between the Desk, Back Office and Accounting
• Responsible for providing end-to-end Business Process Analysis& developing effective Business Process Models
• Involved in Business Process Reengineering to identify changes in roles, tools and business practices that will improve process flow within the organization and the client’s customers.
• Defined information architecture for websites, including wireframes and navigation
• Administered Ariba Sourcing suite (Sourcing, Contract, Category, and Supplier Performance Management)
• Coordinated the implementation of change controls Procedures
• Facilitated the project meetings, maintained issues log, coordinated with users, technical and operations personnel as part of Joint Application Development (JAD)
• Effectively contributed at all stages of the application development using RUP methodology and used requirement management tools such as DOORS; developed & analyzed the requirement traceability and developed Use Case Diagrams, Work Flows, Object Diagrams, and Functional Diagrams
• Assisted withapplication setup issues and contributed through the troubleshooting process
• Participated in QA meetings such as test strategy, test methodology and test plan meetings
• Managed the change requests and requirements throughout the project life cycle (PLC) - Initiation, Planning, Execution, Control and Closure
• Developed and Implemented Requirements Tractability Matrices, Project Status reports, Issue /defect matrices, UAT test plans and User Training documents
• Monitored data conversions and potential impact on the systems & processes
• Worked with UAT team to come up with tests to validate accuracy of financial data imported in the global repository
• Performed user acceptance testing on Web-based PeopleSoft/Oracle and Ariba system customizations
• Responsible for establishing QA training documentation, new process workflows (including identifying any new manual workflows)
• Successfully completed the User training sessions, deployment, production testing and deployments

Environment: Ariba, MS Office Suite, MS-Visio, Windows XP, Rational Rose, SQL, SharePoint, Java

Confidential,
Nov 2007-Jan 2009

HSBC Mortgage Services is a leading mortgage provider with a firm commitment to delivering quality service to their customers. HSBC offers a wide range of mortgage products and provides a variety of financial services to their mortgage holders.

Responsibilities:

• Participated in the creation of Business Process Workflow Diagrams with Stakeholders
• Involved throughout the business solution Development Life Cycle
• Conducted meetings with business users and SMEs to identify and gather various functional and non-functionalrequirements; gained extensive experience in requirement elicitation and creating Business and Functional Specification Documents
• Assisted in strategically identifying and developing goals and objectives according to business needs aligned with Loan Services and organizational goals
• Developed good understanding of Mortgage loan in Origination process
• Helped in creating Use cases from an end user perspective by understanding loan processing and claim approval
• Conducted GAP analysis of different reports being presented to clients to accommodate their requirements for new enhancements
• ExtensivelyusedAribafor Project Management
• Good knowledge on Basel standards set forth for managing credit risk and operational risk for Capital
• AppliedRational Unified Process (RUP) to the solution life cycle
• Applied processes, standards, and procedures to create a Business requirement Document (BRD) of Mortgage application
• Created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams using MS Visio
• Participated in team meetings to improve overall implementation process
• Played a key role in planning, testing, and implementing system enhancement requests
• Involved in using bug tracking tools like bug-zilla, andRational Quality Managercombining a clean, fast interface for capturing and organizing issues with customizable workflows
• Aided the QA team in understanding the system and developing effective test plans, by conducting sessions
• AdoptedRational Unified Process (RUP) methodology with emphasis on its six best practices for iterative and incremental development
• Planned all the RUP iterations and documented the artifacts throughout various phases. Conducted analysis of Business requirements and System specifications
• Conducted JAD sessions during various stages of upgrading the existing system to discuss the current system requirements
• Helped identifying reports for decision support system and interacted with database designers and architect for gathering the requirements for reporting
• Worked closely with the Lead Business Analyst to monitor progress, and the deliverables for the project
• Involved in GUI Testing, Unit Testing, System Testing, Integration Testing, Regression Testing.
• Involved in Preparation and execution of Test Plans, Test cases, writing Test scripts using Test Director
• Reviewed System Test Plans, wrote test scripts and worked with business stakeholders to validate and execute the test scripts

Environment: MS Office, Test Director, SQL, .NET, MS Visio, MS Project, SharePoint, RequisitePro, Rational Rose UML, RQM RUP, J2EE, MS Visio, and Windows 2000.

Confidential,
Sept 2005–Sept 2007

HDFC is the largest Indian banking and financial servicescompany (by turnover and total assets) with its headquarters in Mumbai, India. HDFC provides a range of banking products through its vast network of branches in India, including products aimed at non-resident Indians (NRIs).

Responsibilities:

• Assisted in creation of Business Requirements, conducted JAD and one to one sessions with SMEs and Business Users
• Analyzed the user/business requirements (BRD), functional specs (FSD) and Use Case System documents
• Applied RUP methodology to achieve Application Development
• Served as a liaison between Clients and Technical Staff to resolve conflicts
• Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders. Also conducted feasibility and adaptability study
• Involved in preparing Test Plans based on User Requirements Document (URD/ BRD) and prepared the Test Cases and Procedures
• Utilized Clear Case application to store and track test plans/cases/scripts
• Actively involved in User Acceptance testing (UAT) and Training to the end users
• Assisted with change, issue, quality and risk management activities. Generated management reports on weekly and monthly basis
• Categorized, prioritized and scrubbed requirements to manage project scope. Used customizable attributes such as priority, status and difficulty for each requirement in order to organize and prioritize
• Performed GAP analysis during the conversion process
• Investigated the use of data flow-based testing to identify the presence of faults in active rules written in SQL
• Facilitated Bug and Defect report meeting
• Assisted in QA, Functional, Performance, Regression, System &Integration Testing

Environment: SQL, MS Office Suite, MS-Visio, Windows XP/2000/2003, Rational Requisite Pro, Clear Case, Java

Confidential,
Jul 2003-Aug 2005
Role: Business Analyst

Financial Technologies (India) Limitedis anIndian Financial Servicescompany. It is promoted by the Financial Technologies Group. The group offers technology IP (Intellectual Property) to create and trade on next-generation financial markets, across asset classes including equities, commodities, currencies and bonds among others.

Responsibilities:

• Gathering and drafting the system requirements from the business group and effectively communicating them to the technology team, comprising the project manager, programmers and designers
• Involved in developing Project Plans, Project Milestones including the Project Charter and Scope
• Helpeddevelop change management procedures for implementing requirement changes and/or enhancements and consistently tracked the requirements status throughout the project life cycle
• Gathered project requirements from the business group
• Created use cases, collaboration diagrams, deployment diagrams and several interface and application design documents
• Developed prototypes of GUI, and obtained sign off from customers
• Designed interfaces to other external systems
• Performed Unit Tests, Integration Tests, and QA
• Actively involved in the architectural group discussions