SUMMARY

• Seeks an opportunity to harness the power of technology and strategies.
• Precise background in systems development life cycle (Agile - Scrum and Kanban), with practical experiences in internal analysis of various techno functional areas.
• A history of successfully collaborating in a team environment, meeting tight deadlines and presenting case for business improvements.
• Business Analyst / Project Manager with exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands.
• Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancement.

PROFESSIONAL EXPERIENCE

Confidential, San Antonio-TX

Business Analyst/ Associate Project Manager

Responsibilities:

• Acted as liaison between HR Services, Benefits, & Payroll on daily basis, handling system projects, auditing, reporting, & issue resolution.
• Developed & presented 25+ interactive HR training workshops throughout Asia Pacific region, tailored to specific audience & location needs (topics included recruitment, raises/promotions/transfers, onboarding/offboarding, leave of absence, etc.)
• Documented (via RACIs & Visio process flows) & standardized HR functions (including payroll, talent acquisition, talent development, total rewards/compensation) for communication to business
• Performed analysis of business and user needs, and document business requirements, features, and functional specifications for new data warehouse and associated tools
• Conducted joint application development sessions to create and review analysis models, determine current and future process flows, and gathered and validated requirements
• Experience using BI/ DW tools- Cognos and SAS (Legacy Systems)
• Experiencing using Cognos as a BI platform for data discovery and creation of reports and dashboards.
• Used Cognos for creating and visualizing reports for performance.
• Successfully designed and implemented Issue Management Metrics and perform data analysis using metrics.
• High level of expertise working with multiple data sources and reports (site metrics, traffic and conversion)
• Assisted in continuous improvement efforts through metrics quantification and root cause analysis.
• Coordinated communications and act as a liaison between internal and external stakeholders
• Evaluated current business processes to identify gaps and implement solutions
• Assisted in change management for new systems
• Develop and maintain strong relationship with Deloitte, ADP business partners team members
• Participated in Design Process meetings worked closely with Deloitte Team to resolve data conflicts and act as liaise to internal client SMEs
• Responsible for Workday HR Data Request of field mapping and values between PeopleSoft and Workday
• Responsible for gathering existing PeopleSoft data for conversion into Supervisory Organizations
• Responsible for validation of Position/Job, Compensation, Organizational, and other data elements in Workday Tenants
• Created and maintained Corporate HR SharePoint Website templates and structure per project design requirements and in accordance with corporate standards
• Troubleshot problems, bugs and defining change requests
• Consulted with team leads and senior management regularly regarding change management progress and necessary changes to training
• Partnered with internal and external clients and management to provide guidance and knowledge for HR projects and process improvement
• Ensured accurate reporting from support team
• Led design of the Shared Services operating model, knowledge capital build, training development, implementation of Shared Services enabling technologies and Business Readiness Simulation testing.
• Worked closely with the Data Conversion team to convert legacy data into Workday Test Conversions through Hoover Loads.
• Responsible for maintaining and updating all the trackers via SharePoint.
• Ensured that Hyper Care (Post Go Live) period is right on track to scrutinize the issues severity and dealt with respect to the severity of the issue.
• Issues concerning to a several associates were dealt and added a list to Change Management Board based on the originality of the issue.

Environment: SQL Server, Microsoft Visio, Microsoft Project, Share point, Cognos, SAS, ServiceNow (Reporting tool), One Note, Agile (Fusion of both Scrum and Water Fall).

Confidential, Dallas-TX

Business Analyst- Associate Program Manager(PMO)

Responsibilities:

• Creation of a new and innovative e-commerce strategy for effective customer retention from scratch.
• Involved in a Million Dollars valued project to create an e-commerce ground supported by a price variant business model.
• Coordinated an offshore development team with timely execution of deadlines and efficient use of resources.
• Effective simulation of the entire project from Business View.
• Identified and prioritized features (KBRs) that need to be developed after interacting with the stakeholders.
• Performed extensive requirement analysis including Data analysis and Gap analysis.
• Created Root causes analysis, Cost Benefit analysis & project charter.
• Created Business Case document, Activity diagrams, Sequence diagrams, Entity-Relationship diagrams based on Agile Methodology.
• Involved in requirement gathering sessions and creation of functional and technical design documents as per the requirement.
• Analysed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS)
• Involved in creation of ServiceNow applications, modules, and tables as per requirements
• Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, knowledge, Request and Project Management
• Involved in customization of forms for various Service Now applications
• Involved in creation and configuration of business rules, client scripts as per the required functionality
• CMDB certification & validation application to streamline the data validation process across various CI classes
• Hands on experience using DISCOVERY to load configuration information to CMDB
• Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships
• Designing the CMS for Various system which involved layout, UI pages, CSS and service catalog work
• Created Project Plan, Project Metrics& Business scope document.
• Configuring Jira to other integrations
• Created a System to interact with all POS (Point Of Sales) to get demand/supply real time information.
• Gathered requirements. Performed business review & technical review meetings with stakeholders & technical teams.
• Performed Strategic analysis including Gap analysis, SWOT, Impact & Risk analysis.
• Performed UAT & Created training modules for end users.
• Created Business process flows, work flow diagrams and the detailed documents. (BRD, FRD, Vision and Scope document).

Environment: Java, Jira, JSP, Struts, Spring, Hibernate, MS Office Suite, Dot Net, MySQL, Apache Tomcat, Microsoft Visio, Microsoft Project, Share point, ServiceNow

Confidential

Business Analyst/Project Coordinator

Responsibilities:

• Working to automate repetitive tasks and processes in order to maximize performance.
• Collating business requirements, and then translating these into functional specifications and detailed test plans.
• Providing information to operations management teams to enable them to look at different angles.
• Maintaining system protocols by writing and updating procedures.
• Participating in meetings, workshops, and technical meetings.
• Using analytical tools, reports and Key Performance Indicators to monitor operational performance.
• Worked closely with Senior Project Coordinator on Systems Development Life Cycle(SDLC) to create, test and deploy.
• Ajile/Scrum(worked directly under Scrum Master and helped to assist in ajile/scrum)
• Change management workflow customization to accommodate the various compliance requirements.
• Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Created functional and technical specifications documents for various ServiceNow modules
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow.
• Have an in depth understanding of structure, policies and operations of an organization to achieve its goals; most importantly on time and if possible before time.
• Change management workflow customization to accommodate the various compliance requirements.
• Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Integrating ServiceNow with Jira.
• Customization using Business Rules and client scripts. Created various UI Policies and UI actions.
• Configured email notification with email script and inbound email action.
• Designed Orchestration Workflow for AD and Email Exchange.
• Created portfolio sub groups (PPM) in IT, Facilities etc.
• Experience in centralized demand management (PPM) for gathering, accessing and promoting accepted ideas.
• Experience in Collaboration tools (PPM)
• Requirement of documents such as BRD’s and BRS’s as per requirement
• An expert in ServiceNow with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with Knowledge of Content management System(CMS)
• Creating the UI pages to use them in catalog items, Implemented using UI scripts.
• Creating Knowledge articles to document the steps in creating the catalog items.
• Working on different kinds of variables and variable sets.
• Good knowledge and understanding of ITIL process.
• Worked for an offshore team and worked under direct supervision for a client in United States.

Environment: MS Visio, MS Office Suite, Test Director, UML, Windows XP, Test Director, MS Project, SQL, ServiceNow, Jira

Confidential

Junior Business Analyst/ Testing

Responsibilities:

• Manage the proposed budget for all phases of the Security systems to manpower and distribution in a given time from Initiating and Planning to Project Close.
• Collaborate with project stakeholders to elicit and review project requirements and design workflows.
• Develop detailed communication plans and products which are distributed to the entire institution of employees utilizing various medium and used retail links under supervisor.
• Collaborate with Institutional Compliance Office to improve security policy.
• Work with Senior Management/Analysts to help meet global security initiatives.
• Manage multiple security projects simultaneously in a matrix environment.
• Work with client and necessary resources to resolve issues that occur throughout project scope.
• Manages to generate informative reports to management that enhance executive management decision making processes, quality information and well defined objectives.
• Worked not only as a liaison among stakeholders but also integrated different set of iterations.
• Worked with a project manager, and created, and implemented a Multi- Iterative Lifecycle from scratch to closing.
• Ability to deliver well versed to the end user at the end of iteration.
• Brainstorming the ‘to be executed’ methodologies into user stories.
• Also breaking up user stories into roles and features and thus getting a clear picture of benefits from user stories.
• Integrating all the user stories to be put in a Product Backlog.
• Prioritizing the user stories and integrating them combined into Release Backlog.
• Collected and documented requirements in Epics, User Stories and Business Use cases.
• Scrum methodology was followed throughout software implementation cycle.
• Facilitated JAD Sessions and open-ended discussions to Elicit Requirements and resolve any open items to bring them to a closure.
• Conducted GAP Analysis to document the shortcomings of the system in place and the advantages and functionalities of the proposed system.

Environment: MS Office, MS Visio, Quality Center, JBoss Application server, STRUTS framework, EJB2.0.Rational Rose, Ajile- Scrum, ServiceNow, Change Management, Service Catalog, SQL.