SUMMARY

• 10+ years of IT industry experience in IBM in implementing business critical solutions.
• Certified Scrum Master, having strong knowledge and experience in Agile Project Management.
• Experienced in managing project from inception to production deployment.
• Experienced in working with business to streamline the IT business processes and providing solutions.
• Extensive experience with requirement analysis, design, solution development and implementation of software applications.
• Experienced in finding the hidden patterns of the data and narrate the findings to Business community and development to make better decisions.
• Proficient in analyzing and translating business requirements to system requirements, Design and Test requirements.
• Successfully led Confidential applications migration and data migration to Confidential &T systems.
• Technical specialties include System Architecture, Bigdata, IBM Watson, Distributed Architecture High - Volume Data Processing, Data Warehousing, Applications and data Integration.
• Experienced in leading and managing end to end (E2E) and User Acceptance testing (UAT).
• Experienced on Kenan, Amdocs Telecom billing/CRM and Salesforce CRM products. Quick learner and flexible to learn modern technologies.
• Logical and critical thinker - able to suggest capabilities in a consultative and analytical way, beyond documentation.
• Experienced in Managing projects with internal and vendor teams.
• Have strong SDLC, database and development skills.

TECHNICAL SKILLS

Tools: and Skills: IBM Requirement Management, Life Cycle management, IBM DOORS, HP ALM, M.S. VISIO, MEGA-Architecture HP Quality Center, TestLink, IBM Quality Management,TRAC Jira, confluence, MS Project, Oracle Primavera V6, HPSM, M.S. Office Amdocs (Billing,CRM and Order Management), Kenan Billing, SalesForce CRM Altreyx and Tableau. IBM WATSON APIs, BlueMix Cloud, DevOPS Tool Chain. Informatica PowerCenter, Toad, Teradata SQL Assist, Hadoop HDFS,Hue, Hive, Sqoop, Impala, Kafka, Flume,Cloudera manager.

Programming Languages: Python, COBOL, JCL, Java,C++,SQL, HTML, XML, and Java Script.

Databases: mySQL, Teradata, DB2, Oracle and IMS.

Project Management Skills: Waterfall, Agile SCRUM and SAFe

PROFESSIONAL EXPERIENCE

Confidential, Los Angeles

Business Analyst / Data Analyst

Responsibilities:

• Review the project scope and Integrated solution with solution architect and business users.
• Collect the client requirements - business requirements(Waterfall) or Features and user stories (Agile) by conducting workshops, Interviews, Data analysis and prototyping.
• Prepare and review Functional Requirements document and high level system design.
• Document the requirements in Requirement Management Tools (IBM DOORs, HP ALM).
• Write SQL queries, generate Reports from Data warehouse/ Data bases to find the hidden data insights and assess the solution.
• Gain customer experience insights from A/B Testing and find solutions.
• Perform issue and risk analysis, provide workarounds or mitigation plans.
• Review and baseline the business requirements (waterfall) or Features and user stories (Agile).
• Prepare and deliver the High-level solution, Data Mapping, Process flows.
• Work with the application development teams to translate the Business requirements/User stories to system requirements and to application design,
• Work with the UAT (User Acceptance Testing), Production Validation Testing(PVT), End to End testing, System Testing teams to translate the Client requirements to Test scenarios.
• Review the Development Team and Test team document deliverables.
• Help to answer questions about requirements to Development, Testing and other teams during the project life cycle.
• Provide support to Defect management and triage to resolve the defects.
• Trouble shooting involves web services, XML, Java programs along with various databases.
• Analyze the dependencies on the other DTV integration projects and provide solution to avoid delays or work around.
• Gather requirements for the Change Requests and work with various teams to accommodate it in the given release.
• Present the project scope and architectural design to BA manager, business executives.
• Report status and issues to project manager, BA manager and clients.
• Review and analyze the customer feedback.

Tools: and Technologies: HP-Unix, Mainframes, Amdocs Enabler (CRM, Ordering, Billing), Target, Salesforce CRM, RIO, Teradata, ETL, Informatica PowerCenter 9, Enterprise Data Warehouse, BigData, Hadoop, Hive, OOzie, ZooKeeper, Connections, IBM Requirements Management(DOORS), HP Quality Center, HP ALM, IBM Lifecycle management, IBM Quality Management, Jira, Confluence, Java, web services, Micro Services, SQL, Oracle, Web services, MS Visio.

Confidential

Business Analyst and Scrum Master

Responsibilities:

• Led the meetings with the users to elicit and analyze requirements.
• Perform requirement analysis, prepare the user acceptance criteria and develop test scenarios.
• Analyze policy, systems and stakeholder impacts.
• Translated the business requirements to System Requirements, Design, Test scenarios and Acceptance criteria.
• Analyze the real-time data to improve the efficiency of the solution.
• Working with Web services and Java APIs for SFDC Integration.
• Coordinated with project manager and project planners with the overall project schedules and testing timelines.
• Conduct technical review meetings and resolve queries during development and/or testing.
• Review the deliverables with the team and stake holders.
• Responsible to highlight the risks involved and prepare the mitigation plan by working with Clients and vendor Teams.
• Co-ordinate customer experience and User Acceptance Testing.
• Performed data modelling and data analytics using Excel, Oracle, Informatica and Teradata.
• Prepared data models using Oracle SQL SQL data developer.
• Designed the workflows to develop ETL using Informatica Power center.
• Define, analyze, and report on data and trends in Data.
• Worked with the Life Insurance Line of Business users to define requirements to collect appropriate data for Analytics.
• Analyzed and processed complex data sets using advanced querying, visualization, and analytics tools.
• Identified, measured, and recommended improvement strategies for KPIs across all business areas.
• Responsible for understanding the functionality of the present reporting server and then assisted in the modification and design of reports.
• Coach the scrum team, shield the scrum team from external distractions.
• Conduct sprint planning, daily scrum, Sprint Review, sprint retrospective meetings.

Confidential

Business Analyst/ BI Analyst

Responsibilities:

• Participate in the Executive’s Marketing campaign discussion to gain the insights of upcoming offerings.
• Collect business requirements by conducting JAD (joint application Design), Interviews, workshops, Data analysis and prototyping.
• Elicit business requirements by designing high-level process flows, resulting in a validated scope statement.
• Prepare the business requirement document including Functional, Nonfunctional requirements and acceptance criteria.
• Analyze the business requirements and discuss with the Development, Testing, Environment, Infrastructure teams, production support teams.
• Prepare and provide SOW with estimations to Maxis IT and Finance executives.
• Prepare and provide Purchase Order to IBM vendors.
• Work closely with the business users, Client project managers, IBM Infra, billing, payment, BB registration and Inventory management team to develop the end to end solution for the business requirements.
• Analyze the impacts and Risks - prepare mitigation plans.
• Creates Data mappings and data models to help interface applications.
• Managing the Vendor for enhancement Projects.
• Analyze the sales and inventory data after each campaign to showcase the sales and inventory insights to business community.
• Co-ordinate the data extraction and data loading for the Database migration projects and assess impacts to the applications.
• Work with Maxis Customer Service team for UAT testing.
• Participate and present the projects to Change control board for approvals to deploy in production.
• Responsible for coordinating Application support teams, development, CS support, IBM Infra teams for the project deployments.
• Manage the IT support teams and co-ordinate during the new Product launch events (like Blackberry Playbook, iPhone 4S, Samsung Galaxy S3 etc. Launch events).

Environment: Windows, EDI, HP-Unix, .Net, Java, SQL Server, Oracle, WMB, MQ, Kenan Billing.

Confidential

Requirement Analyst and Program Lead

Responsibilities:

• Work with the business users, Client project managers and Process Engineers to develop the user test requirements.
• Review the business requirements, business scenarios and end to end user requirements.
• Help System Engineering team to prepare the business process models AS-IS and TO-BE models.
• Review the user acceptance test results and participate in the project Go or No-Go decision.
• Estimate the time and resources required for all projects under the program.
• Track the test execution and work with Test manager for any escalations.
• Coach new team members to understand the Confidential &T offered services and end to end business process.
• Participate in the escalation calls for Testing and Defect management.

Confidential

Application Developer

Responsibilities:

• Responsible for Developing the COBOL, C++ and Java code, do Code reviews & test results reviews and handling installation of all SNOWR projects.
• Write Java programs on Mainframes to integrate with Java and C++ interfacing applications.
• Responsible to do the Integration test and fix the code issues.
• Responsible to ensure that CQ is updated for each defect found in the projects and follow up till it is fixed.
• As a Library controller need to ensure the smooth project installations. Working with Developers, DBAs, Production team, Implementation team and clients.
• Involved in effective communication between the team and customer to ensure all the deliverables met on time without defects.

Environment: Mainframes, Java, Cobol, C++, DB2, IMS, Rational Clear Quest, CA Library controller, JCL