SUMMARY

• Business Analyst with 7+ years of experience with Fortune 500 corporations in financial service, retail and healthcare industries with strong background in client interfacing, requirements elicitation, data analysis and process improvements.
• More than 7 years of experience in IT and Software Development Life Cycle (SDLC) such as Agile (scrum) and Waterfall
• Experienced in writing user stories, story boarding, and story mapping
• Use - case documentation: defining use case list, schedule, review session, signoff within Agile framework
• Joint Application Development (JAD) sessions and White Board Sessions with subject matter experts (SMEs)
• Business process diagrams including use cases, class, activity and sequence diagrams
• Business Requirements Documents (BRD), Functional Requirement Documents (FRD), Non-Functional Requirement Documents (NFRD) and System Requirement Specifications (SRS)
• Analysis of business requirements and separating them into high- and low-level use cases
• GAP analysis (as-is and to-be process models) cost benefit analysis, SWOT analysis and ROI
• Worked with architecture engineers in data modeling and data mapping
• Respectable working experience with content management systems (CMS) web environments using WordPress
• Achieved planning and development of traceability matrix, test plans, test cases and test scenario to meet product’s BR
• Process Mapping, Change Management, Continuous Process Improvement
• Led of business process techniques such as: Data Flow Diagrams, Process Models, ER diagrams, Sequence Diagramming
• Experienced using Application Lifecycle Management (ALM/Quality Center QC 12)
• Experience in creating wireframes, storyboards, user flows, process flows and site maps for web and responsive layouts
• Electronic Data Interchange (EDI) transactions used in healthcare industry and good knowledge of HIPAA X12
• Experience in Project management tools including MS Project, Power Point, Excel, Visio and MS Word
• Created PowerPoint presentations on multiples of projects and Excel charts/files for management on an ad-hoc basis
• Knowledgeable with conducting process mapping and data mapping process documentation
• Effective communication w/ cross-functional teams across org; ability to facilitate business & technical discussions
• Project management experience able to initiate, develop and execute projects from start to finish & being quick learner
• Project management, task prioritization and time management; ability to meet deadlines, including in urgent situations
• Effective communication with an ability to understand and interpret the operational needs of businesses at all levels
• Excellent oral, written and presentation skills; clear communicator with all cross-functional teams

TECHNICAL SKILLS

Business Analysis Tools: MS Visio, MS Project, Jira, Rally and Version One

Testing Tools: HP Quality Center/ALM 12

Methodologies: SDLC, Agile (Scrum) and Waterfall

Languages: XML and HTML

Operating Systems: Microsoft Window 95/98/2000/XP, IOS, Android

Databases: Microsoft SQL Server 2008

Other Tools: Microsoft Suite, WebEx, SharePoint, WordPress, wireframes and screen mockups

PROFESSIONAL EXPERIENCE

Confidential, Rochester, MN

IT Systems Analyst

Responsibilities:

• Performed Epic application build, and implementation of the Epic new and existing tests in workflows SoftLab
• Supported GO-lives Epic implementation system, for new and existing tests from start to end and follow up
• Worked closely with the end-users/lab team in problem solving during go-live implementations
• Collaborated with the clinical lab team for Epic GO-live project team to identify, changes to the specified Epic EHR
• Serves as a primary contact for TIP areas for issues & requests to provide appropriate changes to existing and new test
• Validated the QC scenarios requirements to meet the needs of Test Implementation Process (TIP) for DLMP
• Ensured the timely completion of all Epic-related work in both test and production environments
• Used Service Now ticketing system to communicate with lab team during the EPIC-go-live to resolve issues
• Utilized HP Quality Center12 to add test scenarios in both test and production environments for the lab team to validate

Confidential, Minneapolis, MN

IT Business Systems Analyst

Responsibilities:

• Worked closely with the product owner to document the product's vision and the project's scope
• Workes with end users, Stakeholders, Subject Matter Expert (SME’s) to capture and document business requirements
• Partnered with stakeholders in the analysis of business needs, information input/output requirements, process and data flows, report format and content.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on the interactions with the product owners and stakeholders
• Created business process flow and dataflow diagrams using Microsoft Visio
• Facilitated JAD session with the business users and SMEs to get a better understanding of the business processes and to create FRD, process flows and screen shots
• Prepared business user stories while following Agile methodology and translated them into technical requirements
• Actively worked with the Product Owner and Stakeholders to monitor and prioritize product backlog on an ongoing basis to meet release timelines and value to the business
• Arranged SRS for the development of the loan system; discussed and managed requirements with the client
• Contributed as a member of the development team in daily scrums, code review, design sessions, backlog meetings and weekly summary meetings
• Prioritized and scoped out product backlog items (PBI) with input from business SMEs
• Reviewed user stories with stakeholders to get approval and agreement on direction of technical solutions
• Gathered high-level requirements through workshop sessions with business users/stakeholders and SMEs
• Used Rally tools to rank backlogs, estimate size and groom items for planning and scheduling
• Created high-level design and user stories with UX team; collaborated on wireframes and screen mockups
• Participated in iteration kickoff meetings with business users, IT and QA teams to record product backlog items
• Worked with UI/UX Design team for the User Interface, visual quality and User Experience front end application
• Led storyboarding sessions and prioritized upcoming sprint cycles for development teams
• Analyzed SQL query joins to ensure accurate data output for data validation
• Used Microsoft Access to pull reports and to create table and relational database
• Conducted data analysis, Reports & Dashboards development using Crystal Reports, QlikView, share Point & MS suits
• Worked with application team on database migration from SQL Server 2008 to SQL Server 2014
• Assisted QA-developed testing plan/strategy for various solutions and created test cases
• Performed Graphical User Interface (GUI) testing to ensure new system was in line with business needs and requirements
• Developed test scenarios and made sure each had its own script; ensured the test scenarios included all test cases and mapped the test case conditions to the scenarios
• Executed UAT of the applications; provided users with test cases, scenarios and guided them during the testing process

Confidential, Minneapolis, MN

IT Senior Business Analyst

Responsibilities:

• Worked with clients to analyze business needs and captured both functional and nonfunctional requirements
• Analyzed the existing fraud processing system and documented functionality mapping and data conversion procedures
• Participated in story mapping and storyboarding sessions to help prioritize and classify written user stories
• Collaborated with product owner and scrum master to prioritize product backlogs as a team
• Assisted Product Owner to create and prioritize product backlog items to help define iteration scope
• Managed Jira storyboards for issues and workload using Jira for Agile SDLC
• Simultaneously worked on 10-15 user stories at different stages of development and signoff during each sprint
• Worked with clients to understand the business needs and creating work flows to document the current process and make suggestions for Business Process Improvement.
• Used WordPress CMS to update website content on a TSYS interface based on the end users feedback
• Conducted demos for business users, stakeholders, and senior management after each sprint release of two weeks
• Monitored and communicated CMS for regulatory updates to remain compliant with Confidential FRS LOB
• Worked w/ UX team to define wireframes, site maps, graphics, process models & feature lists to reveal the intended user
• Owned planning, facilitating, eliciting, documenting and managing business, functional and technical requirements
• Created all database objects like tables, views, user-defined functions, stored procedures and indexes with optimization
• Creating, updating and maintaining Reports using BI tools such as Crystal Reports for a weekly fraud trend data analysis
• Create team-specific Agile process flow in Jira to move tasks from one activity to another
• Assist in running the SharePoint site, manage files and providing document management assistance
• Produced test plans, test cases and test scripts for the project during the UAT test processing
• Partnered with QA to write Test Cases to test Web Services and RESTful calls using SoapUI 4.6 tool on TSYS interface
• Supported end-users on site at selected stores during TSYS Go-live for all Confidential RedCard and identified testing devices such as printers, scanners, and barcodes escalated major testing delays/issues and documented on site to be fixed
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.
• Documented the progress and Issues in a defect log for all test cases/scripts while conducting proper UAT scenario and documented defect in HP Quality Center ALM 12 to evaluate and fix and generated daily status report

Confidential, Bloomfield, CT

IT Business Analyst

Responsibilities:

• Met with SMEs and end users to gain detailed knowledge of systems and their impact within the business line
• Translated business needs into system requirements; communicated with the business team on a non-technical level and with the system analyst on a more technical level
• Worked with technical team to help clarify requirements and ensure product delivery met requirements
• Served as a liaison between business community and IT team to provide functional solutions to meet user needs
• Worked directly with User Experience teams to implement new features and existing feature enhancements
• Participated in daily stand-ups meeting with two-week iterations, spring planning, backlog refining and retrospective
• Created workflow scenarios, designed new process flows and documented the business process from the conceptual to procedural level using Microsoft Visio
• Performed Gap Analysis to document, analyze and develop the As-is and To-be process flows covering all the functionality to satisfy business requirements
• Worked with product owner to prioritize product backlog items based on project priority and business needs
• Split epics into user stories by its workflow and defined Acceptance Criteria for each user story with the team input
• Worked along UI designer to specify requirements that cover the UI of the system in order to add value to UI Design & Software Development Processes.
• Worked with claim team on Analysis of data sources to determine extent of payor error & to determine reason for error
• Provide ad-hoc business analysis and in continuation of supporting technical data issues from each team
• Worked with UI team to create screen mockups and wireframes at the time of elicitation using Microsoft Visio
• Tested the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories
• Used ALM HP Quality Center 12 to create and execute test scripts and validated scenarios
• Reported, documented and followed up on change requests using Jira, a defect tracking tools
• Conducted UAT to ensure that TSYS satisfied the needs of business clients as specified in the functional requirements.

Confidential, Minneapolis, MN

IT Business Analyst

Responsibilities:

• Participated in JAD sessions to identify business process rules and application requirements to prepare BRD drafts
• Analyzed BRD to get a better understanding of the system on both technical and business sides after input from SMEs
• Assisted Senior BA with gap analysis among the present and future states of the system and made recommendations
• Used MS Suite to present and elicit requirement-gathering documents, functional specification and use-case documents
• Converted business requirements into functional technical language using use cases and UML diagrams for developers
• Created wireframes and process storyboards for application roles-based and user-based security for easy use.
• Used Microsoft Visio to create use-case diagrams and process flows for development team
• Generated use-case models to depict actors and use-cases in various business processes
• Worked with UX team to create wire-frames and interactive mock-ups for internal business users
• Settled use cases, use cases diagrams, class diagrams, activity diagrams and sequence diagrams
• RTM to ensure all the features for the project were captured and mapped as per the requirements in the BRD
• Worked with business SMEs/analysts to develop and finalize test plans, test scripts and use cases
• Developed UAT plans and validation scenarios and execution of those plans as well as advanced trouble shooting

Confidential, Louisville, KY

IT Business Analyst

Responsibilities:

• Collaborated with product owner, SMEs and stakeholders to understand the scope of project per project charter
• Assisted senior BA to manage client EHR implementation process and developed EMR templates, workflow analysis
• Worked with product owner to prioritize & maintain user stories in the product backlog based on business requirements
• Aided senior BA to support internal end-users on site for EHR walkthrough an entire simulated patient visit using EHR
• Conduct the TDR to mock patients by simulating- patient check in/out, patient rooming, provider visit with patient, billing etc.
• Participated with development team in sprint planning, daily standups, and sprint retrospective meetings
• Ensured user stories were complete, including business values, story points and Acceptance Criteria has value
• Partnered with QA to develop Test Scripts and Test Cases from requirements and design documents
• Assisted Senior BA to created formal UAT test plans and assisted with creating system and integration test plans
• Planned, tracked and reports of projects in Agile-Scrum methodology using Version One tool