Senior IT Business Analyst, IL

SUMMARY

MBA wif concentration in Information Systems.
Highly proficient at translating customer needs into detailed software requirement specifications.
Extensive experience wif a wide range of mobile applications including Push - to-Talk, VoIP, Messaging (IM, SMS/MMS, Email), Presence, Video Calling, Location Based Services, Device Management, UM and others.
Strong noledge of web-based application standards/protocols (HTTP, XML, SOAP, XML/RPC, RESTful APIs)
In-depth technical noledge of Unified Communications standards/protocols/services (VoIP/SIP, IM/XMPP, presence, web/audio/video conferencing, IP telephony, unified messaging, mobility and more).
Experienced in cloud computing technologies and services.

PROFESSIONAL EXPERIENCE

Confidential, IL

Senior IT Business Analyst

Responsibilities:

Assisted wif technical evaluations, cost analysis and savings opportunities for Lync Enterprise Voice business case.
Led the analysis, evaluation and selection of end user Lync devices (me.e. IP phones, headsets) deployed for project.
Managed relationships wif key vendors for Lync-based applications and devices.
Assisted wif the test plan strategy, creation of test cases and traceability from business requirements through to QA.
Developed web site content, end-user guides and reference material for training/deployment team.

Confidential

Senior Product Manager

Responsibilities:

Created/estimated/prioritized software features in roadmap based on market analysis and business priorities.
Established software licensing models for new products and professional services.
Led product marketing activities including development of sales collateral, product messaging and press releases.
Analyzed 3rd party Android/iOS mobile device client vendors for IOT compliance to product interfaces/requirements.
Developed pricing proposals and executive summary responses for next generation messaging RFI/RFP opportunities.

Confidential

Senior Product Manager

Responsibilities:

Authored Product Requirements Definition (PRD) documentation wif requirements for 100+ SW features.
Developed and prioritized product roadmap and backlog items based on market needs and competitive analysis.
Delivered product training to regional technical support and product/business management teams.
Analyzed, prioritized and scheduled bug fixes identified by test engineering to ensure software quality.
Created requirements, schedules and deliverables for offshore software development contracts.

Confidential, IL

Product Manager

Responsibilities:

Created scope-of-work and cost/schedule estimates for new software features.
Defined requirements, authored technical specifications and assisted QA engineers wif test plan development.
Led change management meetings, prioritized software bugs fixes and updated documentation if necessary.
Analyzed 3rd party SW products for potential partnership opportunities to deliver new location-based features.
Assisted Senior Director wif business cases and proposals presented to Motorola CEO and Senior Leadership team.

Confidential

Global Technical Marketing Manager

Responsibilities:

Authored Product Requirement Documents (PRDs) and assisted wif budgetary estimates for 70+ SW features.
Provided SME support for a wide range of mobile technologies including IMS, VoIP/SIP, Video Calling, Messaging (RCS/SMS/MMS/Email), NFC, Location-Based Services, Device Management and others.
Pre-sales technical support including technical responses and coordination of input from 3rd party vendors.
Assisted product managers wif creating, analyzing and prioritizing customer Feature Requests (FR’s).