SUMMARY

• Project Management: Experience in managing people and tasks under critical deadlines regarding Issue Management, Project Plans and Financial Budgets.
• Specialization: Confident level of experience in Marketing & Systems, Reporting, Business Analyst (Business Requirements, Triaging, Root Cause Analysis, Systems Analysis, Resolution, Escalation and Implementation) and liaison between the Business and IT. Knowledge of HP Quality Center,ALM(Application Lifecycle Management). Executed and managed test cases and responsible for reporting Quality Center.
• Communication: Advanced experience in multiple languages (English, Hindi, and Nepali) with the ability to effectively collaborate with diverse groups and communicate technical information and solutions with ease.

TECHNICAL SKILLS

Software: Tableau, Microsoft SharePoint and MS Suite (Office, Excel, Pivot table, PowerPoint, Word, etc.), Visio, SAS, Finacle

Databases: SQL Server, IBM DB2, Oracle

Internet Tools: HTML, DHTML, XML, VB Script, Java Script, JSP, ASP

Languages: SQL, PL/SQL, C, Java

Operating Systems: MS - DOS, UNIX, WINDOWS 98/2000/NT 4.0/XP/Vista, Linux.

Testing Tools: Quick Test Professional QTP, Win runner, Load Runner, Selenium, HP QC/ALM

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Meet with customers, Product Support, Business Development or IT Development groups to determine the project requirements and negotiate timelines and deliverables
• Displays exceptional member relation skills both internally and externally by handling issues at point of contact, utilizes good follow through, and remains professional always
• Review Business Requirements and Specifications and understand the scope of the application and reviewed Design Requirements
• Conducted Gap Analysis, created Use Cases, work flows, screen shots and Power Point presentations for the Web Applications
• Experience in writing SQL scripts/ queries to perform End - to-End ETL validations and support Ad-hoc business requests
• Involved in database testing using SQL commands and Effective Bug reporting using Selenium and Asana Tool
• Involved in Requirements gathering/analysis,Design, Development, TestingandProduction rollover of Reporting and Analysis projects.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.
• Frameworks along with the project manager. Sending daily status to offshore team, project Managers. Interacted with development and product management teams for the quick resolution of reported bugs and various technical issues
• Advanced Excel skills with the ability to create and use pivot tables, formulas, manipulating data and reporting
• Created & documented technical specifications for all custom report & file extract projects involving MS Access and MS Excel
• Knowledgeable in both "Waterfall" and agile methodologies.

Operational Data Analyst

Confidential

Responsibilities:

• Responsible for managing the Corporate operational integrity department
• Subject Matter Expert regarding the knowledge of policies, procedures and computer applications/systems.
• Responsible for identifying the business/customer needs, providing business solutions and assist business partners across intradepartmental lines of business to assure success for assigned projects
• Solid working knowledge of all Customer Service functions and of the leasing and loan business
• Professional phone mannerisms with effective customer service relationship skills
• Ability to remove emotion from situation and resolve conflict
• Managed goals for all metrics, including call quality, productivity and profitability quotas, and customer acquisition by focusing on maximizing service to customers
• Communicate with the customers over the phone as well as face to face to provide with their banking needs
• Cross sell customer and business deposit products that assist in retaining and expanding the relationship with new and existing clients.
• Respond to and Resolve "escalating" customer inquiries and problems pertaining to consumer deposit and lending accounts
• Extensively used Finacle software to address the core banking and web based management requirement of the bank.
• Facilitated and participated in technical/business discussions, requirements gathering sessions/JAD sessions.
• Developed and maintained detailed project plan to include milestones, tasks, and target/actual dates of completion
• Maintain all employee information

Order Fulfillment Specialist

Confidential

Responsibilities:

• Gatekeeper for providing access to Thomson Reuter’s financial data products for investment banking, shares and stock exchanges to major investment bankers of the world like Wachovia, Merrill lynch, Morgan Stanley and Goldman Sachs etc.
• Handled all aspects of customer correspondence in the most professional and efficient manner possible
• Used Microsoft SharePoint 2010 for managing various projects
• Project Analyst on pre-implementation procedures of ERP at Airtel, Six Sigma projects for service improvement
• Advanced proficiency creating Dashboards using Tableau, Excel and SQL for reporting team, Microsoft Office products and object-oriented programming, SharePoint and most computer applications