PROFESSIONAL SUMMARY:

• Experience in Information Technology supporting infrastructure (network, security, hardware, and storage), applications (software, cloud systems, integrated software and database systems), as well as service offerings provided by suppliers to support the State Agencies for which I have been associated with in a safe, secure, and supported IT environment.
• Conduct meetings to gather user stories consisting of a written description, conversations to obtain details, and develop both system and end user documentation and materials.
• Work in configuration and release management for ODJFS as a Program Manager in Release Management including major programs including MITS and Child Support.
• While at Job and Family Services, work included claims configuration, rules, modeling patterns from quantitative data to form solutions, and experience in financial rate setting and claims processing in nursing home audits.
• Also, experience in Medicaid and Child Support related to financial statements, federal reporting, and production configuration and releases.
• Experience in MS Office/Project Server and Project Management experience.
• Worked with SaaS type systems.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Requirements Analyst

Responsibilities:

• Senior Business Requirements Analyst working on HR related projects.
• Interact with user and IT resources from various levels in the organization as well as directly with the primary vendor for a major project within the department as a Program Manager.
• Worked with Microsoft Customer Relationship Management (CRM) Commercial Off the Shelf ( Confidential ) software doing customizations and installing upgrades.
• Through continuous improvement of the existing system and process modeling, worked to make the application more efficient, or lean, and to give the customer fully what they require, above and beyond what they ask for.
• Experience in requirements gathering, documentation, end to end testing, and support for new systems and existing applications.
• Create quality metrics based on the collection, organization, and reporting of both the existing system and changes and modifications made.
• Complete SQL queries into databases and flat files to verify data, both on the user application and in testing.
• Create Risk Analysis Statements and conduct JAD sessions for requirement gathering, design specification, and to outline new systems.

Confidential

Business Analyst/Consultant

Responsibilities:

• As a Lead Analyst, gathered process oriented requirements and standards from ODM, based on both existing systems and state regulations.
• Verified the packaging of agile releases and System Test Results based on those requirements.
• The system being implemented was a Confidential from an out of state vendor.
• Worked on modifications to the package to meet Ohio Standards and Regulations.
• Met with State Auditors to go over traceability of requirements to regulations and also to trace key user elements through the Benefits process.
• Met with Developers and End Users in determining that the release represented the agreed upon specifications before going into Production.
• Attended Gate Reviews between releases.
• Provided technical assistance to state and contract staff during all phases of the project.
• Mentored a team of new analysts and developers in the processes and procedures for the Ohio Benefits project to get the up to speed.

Confidential

Requirements Analyst

Responsibilities:

• Working in a SCRUM environment, responsible for reviewing and implementing current policies and procedures for Day Care Licensing.
• Used HP Quality Center.
• Analyzed Web Service applications as they relate to the system and interact with processing.
• Created Use Cases and graphical representations of system flows and design using MS Visio.

Confidential

Lead Analyst

Responsibilities:

• Worked with PowerSuite from Stone Creek, which is a Confidential, used for software development and modifications to fit BWC requirements for continuous improvement.
• Used TFS and SharePoint.

Confidential

Business Analyst

Responsibilities:

• Gathered requirements and reviewed current policies and procedures for Day Care Registration.
• Created User Stories, verified the results with the customer, and used the results in requirement documentation.
• Used HP Quality Center.

Confidential

Business Analyst

Responsibilities:

• Gathered business requirements and translated them into technical requirements for the creation of reporting tool features, enhancements, and functions.
• Business Analyst for the Functional SACWIS project. Evaluate information gathered from multiple sources; reconcile conflicts, sort high - level information into details and distinguish user requests from underlying true needs.
• Gather and document business, non-functional and operational requirements by analyzing transformation team objectives, business and user needs and documenting potential modifications to existing systems.
• Responsible for the entry and maintenance of test scenarios and defects in TFS. Modified XML scripts for queries.

Environment: AGILE, Rational RQM, HP Quality Center, Visio, PowerSuite, Visual Studio Team Foundation Server, SharePoint, XML, HTML, Java applications, MS Word, MS Excel, MS PowerPoint

Confidential

Project Manager / Business Analyst

Responsibilities:

• Served as subject matter expert on infrastructure configuration management and production software delivery as a release and implementation coordinator, including JAVA based systems.
• Performed on time Web Services deployments using Enterprise Manager and Control-M.
• Worked extensively with the Database, Infrastructure, and Software Production Teams on numerous projects and ongoing systems.
• Lead cross platform releases that spanned several project areas, but shared common attributes such as databases and client input.
• Performed emergency and unscheduled releases. Verified that they contained tested and documented code, proper authorization, database support, and no cross platform issues.
• Created process, procedures, and documentation for incident management and system operations as related to configuration and release management.
• Met formally with State Auditors to go over source elements as they related to customer service requests and how they were developed, compiled, and how they are represented and traced to the production environment.
• Developed and implemented comprehensive project management plans and procedures for Microsoft Server applications.
• Lead release meeting with the development staff, end users, database personnel, and release management prior to moves to UAT and production.
• Familiar with Confidential policies and procedures.

Environment: Serena ChangeMan, Serena Dimensions, Rational Clearcase, Subversion, SharePoint, HP Quality Center, Visual Studio Team Foundation Server (TFS), FileNet, SCLM, Rumba, Crystal Reports, SQL, Oracle, Unisys, COBOL, DB2