Business Process Engineer Resume
Washington, DC
SUMMARY
- More than twenty years of experience as a Business Process Engineer, Business Analyst, System Administrator, Counterterrorism Intelligence, and Criminal Analyst supporting federal government agencies, and other community players.
- Leader and trainer with extensive operational business and intelligence experience coupled with outstanding management, analytical, and technical acumen.
AREAS OF EXPERTISE
- Business Process Reengineering
- Agile and Waterfall development environment
- Sandbox/Prototype Development
- SharePoint Designer
- System Administrator
- Automated Testing Tools & Techniques
- Data Modeling/Requirements Gathering
- Business Process Improvements
- Lean/Six Sigma
- User Stories
- Use Case/Sequel Diagrams
- Gap Analysis
- Visio
- Project Management
- Section 508 Compliant Projects
- Intranet Quorum (IQ)
TECHNICAL SKILLS
Methodologies & Processes: Agile, Scrum, Waterfall, User Stories, Section 508 Compliant, Lean Six Sigma, Business Process Management
Products & Tools: InfoPath, Req Pro, Rally, SharePoint 2010 and 2013, Sharepoint Designer, MS Visio, Compass, PeopleSoft Applications, Balsamiq, JIRA, SQL and SQR, Oracle, Remedy, Confluence, Ensemble, VPN, TECS, OpenFox, CIS (Customs Immigration Databases), OIA (Office International Affairs database), III (Interstate, Identification Index), Accurint, ETAC, Lexis Nexis, ChoicePoint, Dun and Bradstreet, eTrace, Clear, NLETS, i2 Analyst Notebook v8, i2 iBase Designer v8, and Microsoft Word/Lync, Excel, PowerPoint, Access, WordPerfect, and Outlook
PROFESSIONAL EXPERIENCE
Confidential | Washington, DC
Business Process Engineer
Responsibilities:
- Facilitates process improvement sessions and serves as a primary thought leader in the development of business solutions with internal stakeholders using process mapping and improvement techniques to capture findings.
- Leads discussions with internal customers to identify and document the mission, value proposition and intent of the identified business process to aid in the overall development of the IT solution.
- Analyzing system logs and identifying potential issues with computer systems.
- Answering technical queries and assisting users.
- Adding, removing, or updating user account information, resetting passwords,etc.
- Writes technical documents and oversees the development of process flows, guidelines, and activities using process related tools. Documents processes to aid stakeholders with improvements to existing plans, processes, identification of decision points, and work procedures.
- Collects and compiles process requirements from a variety of subject matter experts and end users to capture process flow input and establish agreed process guidelines. Works with customers to establish business requirements and obtains approval for their implementation. Assists in translating the business requirements into a solution design.
- Uses quality improvement methodologies such as DMAIC or DMADV to aid process design.
- Assists in the identification and development of processes and system solutions that are cost effective, user friendly and improves service levels and productivity.
- Conducts research to understand emerging trends in technology and IT in order to recommend best practices for functionr process. Continuously keeps informed of developments in technologies to apply to processes.
- Provides guidance and oversight to others on a team basis; including assigning tasks, reviewing work for completeness and monitoring performance.
Confidential | Washington, DC
SharePoint Developer/Business Analyst - Contractor
Responsibilities:
- Oversee administration of SharePoint 2010 and 2013 environments including site collections and overall farm management, serve as site collection administrator and manage metadata and permissions across all sites.
- Documented requirements, and implemented functionality for SharePoint intranet sites.
- Build custom sites and subsites as requested.
- Manage SharePoint user accounts, groups and permissions, including managing access to sites, pages, and lists/libraries.
- Create, configure and maintain SharePoint lists, libraries, wiki pages, web parts, sites and subsites.
Confidential |Alexandria, VA
Sr. Business Systems Analyst - Contractor
Responsibilities:
- Apply all information technology principles, concepts, methods, standards and practices (Software Development Life Cycle (SDLC), Configuration management framework, ITIL Framework, Agile Methodologies, Security Awareness, Documentation life cycle, Requirements analysis, IT infrastructure) to the requirements management process.
- Built SharePoint sites and sub sites which included workflows and dashboards.
- Made recommendations regarding SharePoint to Stakeholders and advised which application would work best for different divisions.
- Managed systems development, implementation and risk via the use of Software Development Lifecycle (SDLC).
- Analyze software and/or hardware problems and provides recommendations for custom off the shelf (COTS) solutions and justification white papers in accordance to vendor management and Patent and Confidential Acquisition Guidelines (PTAG).
- Object Oriented Analysis and Design using Unified Modeling Language (UML), Rational Unified Process (RUP), Agile, Waterfall, Requisite Pro, and MS Visio.
- Defines and documents customer business functions and processes
- Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
- Prepares technical reports by collecting, analyzing, and summarizing information and trends.
- Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
- Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance.
- Improves systems by studying current practices; designing modifications.
- Contributes to team effort by accomplishing related results as needed.
Confidential | Fairfax, VA
Sr. Business Systems Analyst - Contractor
Responsibilities:
- Validate implemented systems and processes to ensure functional needs and business performance .
- Lead Scrum and daily Stand-Up meetings.
- Ensured every functionality designed and/or re-engineered was Section 508 Compliant.
- Designed, documented, configured, and deployed SharePoint intranet solution for corporate documents, client management, issue management, and task management.
- Collaborate with Team Lead, Managers and Confidential to initiate software improvements and reengineering.
- Attend Scrum meetings daily with combined teams and Project Managers.
- Collaborate with members of the test team to create user stories and write test cases.
- Collaborate with members of the test team and Project Management Office (PMO) to identify and correct defects in product architecture.
- Communicate with product analyst in creating acceptance tests as part of the requirements.
- Collaborate with the development team daily on application development and application enhancements.
- Conduct weekly presentations to show deliverable progress for three week sprints and sprint conclusion.
- Develop Use Cases for User/Requirement Stories.
- Develop software mockups via Balsamiq.
Confidential | Washington, DC
Sr. Business Analyst
Responsibilities:
- Led performance in IT solutions and business requirements analysis. Gathered requirements and prepared business requirement documents (BRD).
- Identified and assisted with implementation of business/IT solutions using PeopleSoft and SharePoint Remedy applications.
- Gathered and defined business application requirements, and wrote effective and detailed business and system design requirements.
- Translated business needs into specifications/requirements for the applications development staff to create technical designs and programming specifications.
- Analyzed customer information; transformed information into specifications for applications developers.
- Coordinated with high level Executives, Managers and clients to assess business needs and issues.
- Logged development bugs/requirements and change requests resulting from ad-hoc testing.
Confidential | Fairfax, VA
Sr. Business Analyst
Responsibilities:
- Gathered requirements and coordinated with Developers in upgrading functionality to the confidential website.
- Ensured functionality was Section 508 Compliance.
- Created requirement documents for the development team, presented requirements to client departments, and ensured reports were developed in a timely and accurate manner.
- Played role in Unit Testing and Systems Integration Testing during up gradation of PeopleSoft.
- Designed, documented, configured, and deployed SharePoint intranet solution for corporate documents, client management, issue management, and task management.
Confidential | Washington, DC
Sr. Criminal and Counter Terrorism Analyst, Lead
Responsibilities:
- Investigated and drafted reports pertaining to money laundering, and reported findings to law enforcement agencies within the U.S. and abroad (Department of Justice - Confidential ).
- Contributed to a multidiscipline operations project focusing on the specific actions and identification of suspected terrorist and associates through the exploitation of their “personal litter” and communications devices.
- Managed Confidential ’s “Community Shield” project by issuing Green Notices to provide warnings to law enforcement on transnational gang members and gang terrorists in coordination with U.S. Immigration and Customs Enforcement.
- Performed open-source searches and extractions; compiled criminal investigative information on persons, property, or activities for the Investigative Divisions including Violent Crimes, Financial Fraud, Alien/Fugitive, Counterterrorism, Drug, State Liaison, and Confidential Operations and Command Center.
Confidential | Washington, DC
Sr. Intelligence Analyst, Lead
Responsibilities:
- Collected, investigated, and wrote information pertaining to money laundering and reported findings to Confidential field offices for investigation.
- Produced threat overviews and assessments for all major cities in Iraq and Afghanistan.
- Served as a subject matter expert providing high quality technical open-source analysis; reported findings to Confidential Field Offices for investigation.
- Examined and analyzed priorities to determine urgency of incoming correspondence initiated by International Law Enforcement and Federal, State, and Local Law enforcement authorities.
- Collected intelligence using HUMINT, OSINT, COMINT, and intelligence disciplines.