Professional Summary:

• Over 10 years' experience as a Business Analyst Business Systems Analyst with understanding of Business Requirements gathering, Business Process flow, Business Process Modeling with diverse experience in working with various domains which includes Media, Transportation, Publishing, Investment Banking, Internet Banking, Mortgage, Credit Cards and Basel.
• Apt in Process Automation and Report using Access Data Base
• Exceptional working experience in GAP analysis and understanding of the AS-IS and TO-BE business processes
• Adept with different software development methods SDLC like Water Fall, Rapid Application Development RAD , Rational Unified Process RUP and Agile SCRUM Method.
• Proficient in analyzing and creating Narrative Use Cases, User Stories, Story Boards, Use Case Diagrams, Activity diagrams, Data/Flow/Navigational flow diagrams using UML Tools like MS Visio
• In-depth working experience implementing various elicitation techniques like, Document analysis, Interface analysis, Prototyping, Reverse engineering, Brainstorming, Requirement workshop.
• Excellent skills in facilitating Joint Application Development JAD for eliciting functional requirements that support the High Level business requirements
• Adept at developing Wireframes or Screen Mockups and Navigation flows with the requirements collected while requirements elicitation.
• Knowledge in Data Modeling and Process Modeling using a structured approach using MS Visio, Enterprise Architect.
• Experience developing web-based applications screen mockups, wireframes, UI.
• Experience in writing Business Requirements Document BRD , Functional Requirements Document FRD , Request for Proposals RFP , Statement of Work SOW
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix RTM that controls numerous artifacts produced by the teams across a project.
• Experience in working with Content Management Systems like Joomla and Wordpress
• Experience in working with Marketing and Sales team on Content Creation and UI designs
• Experience in Documenting Project Architecture level of Data Modeling ETL process using Erwin, Data Stage, Informatica SQL Loader, Cognos.
• Extensive knowledge in creation of Request for Proposals RFP for business development Software applications in JAVA, J2EE, SQL, Oracle PL/SQL within Services Oriented SOA business process.
• In-depth knowledge of Rational Unified Process RUP risk engineering Data modeling and mapping and design using UML, Rational Rose, and Visio.
• Knowledge of XML for analysis, review, and approval of proposed XML resources
• Adept at analyzing and eliciting requirements from stakeholders for Data/Server Migration / Data Mapping projects
• Expertise in assisting the Testing Team in creating and reviewing the Test Plans and Test Cases
• Expert in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users
• Working knowledge of Change management and Release management
• Experience in working and coordinating with distributed team in onsite- offshore model.
• Outstanding written and verbal skills with explicit attention to detail during requirements elicitation.
• Excellent Interpersonal, and Analytical skills, with ability to handle challenges under pressure with ease.

Technical Qualifications:

Professional Experience

Confidential

Role: Lead Sr. Business System Analyst

Responsibilities:

• Worked as a Snr. BA in the team supporting IT and Ops for Media Sales
• Involved in all phases of Software development life cycle SDLC using Agile Scrum methodology.
• Participated in defining and documenting RESTful API requirements for Programmatic Buy System
• Responsible and overlooked Data/Server Migration Projects, Cube builds.
• Created and Maintained companywide Server lists and Architectures
• Participated and created RFP's for Traffic Billing Systems
• Conferred with Business Users to elicit requirements and worked with the Vendor teams on the Solution Design for Programmatic Buy
• Participated in Budget meetings
• Involved in Troubleshooting and Operational Support
• Training Snr. Executives and Sales teams on Products and Processes
• Facilitated system integration with vendors or internal business units
• Conducted and participated in sprint planning meeting
• Responsible for and conducted migration project from Salesforce BIOD to BI Launchpad
• Created training material for end user training
• Lead and Conducted Smoke testing on numerous applications
• Created and Maintained multiple Data Mappings
• Documented status reports, created presentations, performed analysis and organized content to share with other team members.
• Automated Business Processes and Reporting using Access Data Base
• Followed Agile, and Waterfall SDLC methodologies
• Experience developing storyboard and user stories to elicit requirements from the product owners.
• Extensively interacted with both subject matter experts and business stake holders to create Business process diagrams for the as- is process and the to-be process
• Managed and tracked change control process of requirements and design changes. Documented the changes, issues and their impact on the system design and delivery.
• Extract data from database to perform data analysis, using Excel and SQL
• Conducted weekly meetings to discuss the bottlenecks and the tasks status
• Performed user acceptance testing on Web-based BI tool customizations.
• Administered the Programmatic Buy System
• Created Use case diagrams and Workflows using MS Visio
• Facilitated JAD sessions with the End-users ensuring that the system met all business needs
• Performed Walkthroughs with the SMEs for requirements approval and baseline business architecture
• Assisted in resolving technical issues
• Utilized MS SharePoint and Share Drive as the central repository for requirements management and communication
• Analyzed information gathered from multiple sources to resolve system, process or data conflicts, decompose high-level information into details,
• Assisted in project management support: developed project plans, work breakdown structures WBS and task dependencies, project schedules, risks, and reports
• Executed Test Cases for UAT of the applications, and reported bugs to the development team through defect tracking and rectification process
• Drafted and analyzed project Deliverables, and created Checklists for Checkpoints in the project
• Interacted with Production and Design teams for change requests and problem report documentation
• Created and Maintained Test Plans, Test Scenarios, Test Cases and collect Test Data for successful completion of Integration Testing and Functional Testing
• Performed process mapping, data mapping and created artifacts for data requirements and data mapping
• Assisted in change management activities through analysis of system requirements effort
• Assisted the database team in understanding the ETL requirements
• Communicated with management concerning development process within areas of assigned responsibilities using MS Share point

Environment: SalesForce, Strata TIM, NOVAR, ECLIPSE, Campaign Management Systems, OSCAR, SQL, MS Access 2013, MS Project, MS Office Suite, Agile , UML, JIRA, , MS Visio 2013.

Confidential

Role: Lead Sr. Business System Analyst

Responsibilities:

• Involved in all phases of Software development life cycle SDLC using Agile Scrum methodology.
• Conducted GAP Analysis to show current and proposed functionalities for the Data/Server Migration Project.
• Followed Agile, and Waterfall SDLC methodologies for project execution, and used Storyboards as one of the requirements elicitation technique.
• Gave walkthroughs to the product owners after completion of every sprint cycle
• Involved in Risk-Management Process, whereby identifying critical areas of business risk and modifying the business process to reduce the same.
• Conducted and participated in sprint planning meeting to define the Sprints and the duration of each sprint and prioritized the requirements and placed them into the sprint backlogs
• Extensively interacted with both subject matter experts and business stake holders and created Business process diagrams for the as- is process and the to-be process
• Used SQL queries to extract data from database to perform data analysis.
• Participated in daily SCRUM meetings to discuss the bottlenecks and the tasks status
• Documented User Requirements Specification URS and Functional Requirements Specification FRS by working as a liaison between the business Stakeholders and the Development teams
• Conferred with Business Users to elicit requirements and worked with the Design and Development teams on the Solution Design for Ariba configuration
• Performed user acceptance testing on Web-based Ariba system customizations.
• Administered the Ariba Sourcing suite Sourcing, Contract, Category, and Supplier Performance Management
• Created Use case diagrams, using MS Visio, by performing Use-Case Analysis on the requirements
• Worked on SOA, predominantly governance and security
• Worked with GUI team for designing the screens, and assisted in Prototyping the User Interface UI
• Utilized MS SharePoint as the central repository for requirements management and communication
• Analyzed information gathered from multiple sources to resolve system, process or data conflicts, decompose high-level information into details, and distinguish user requests from the true needs
• Assisted the Project Manager Executed Test Cases for UAT of the application, and reported bugs to the development team through defect tracking and rectification process
• Drafted and analyzed project Deliverables, and created Checklists for Checkpoints in the project
• Developed Requirements Traceability Matrix for maintaining system requirements using MS Excel
• Interacted with Production and Design teams for change requests and problem report documentation
• Performed Knowledge Transfer of the elicited requirements to the DB Architect for Database Design
• Assisted the Database team in Data/Server Migration, Retrieved data from database for Data Validation and Data Integrity tests using SQL queries
• Analyzed User requirements in Stakeholder meetings to document changes, and implemented procedures to test changes using Rational Clear Quest
• Assisted the Testing team in creating Test Plans, Test Scenarios, Test Cases and collect Test Data for successful completion of Integration Testing and Functional Testing
• Performed process mapping, data mapping and created artifacts for data requirements and data mapping
• Assisted the database architect in designing data flow model, data modeling and also in workflow analysis, functional decomposition analysis.
• Assisted the project manager in change management activities through analysis of requirements effort, and resources
• Work on the Data Modeling, Entities and Attributes of the Data points and Templates. Building API in XML based on the requirements.
• Assisted the database team in understanding the ETL requirements
• Communicated with management concerning development process within areas of assigned responsibilities using MS Share point

Environment: Oracle 8x/9i, PHP, SQL, wordpress, Ariba, MS Project, MS Office Suite, Agile , UML, Rational Rose, JIRA, , MS Visio 2003.

Confidential

Role: Lead Business System Analyst

Responsibilities:

• Gathered Requirements by interacting with the business users and the system owners.
• Followed the company's standards in documenting Business requirements document and Functional requirements document of the system.
• Prepared the Business Process Flows.
• Prepared the Core User Requirements Specifications CURS and the Functions Specifications FS .
• Involved in the entire Validation Life Cycle.
• Worked closely with developers, Business Analysts and Project Managers. Participated in all meetings held during the project and actively coordinated with Developers and Business Team.
• Used object-oriented analysis and the Rational Unified Process RUP and Agile for business requirements, business processes design Use Cases using UML .
• Gathered requirements from senior management in meetings and set up project plan for product delivery.
• Assessed current operational procedures, input and output variable and security requirements, SOA
• Gather requirements gathering sessions for Web APIs and Services
• Interfaced with internal clients and technical vendors on new feature requirements.
• Involved in the draft of test scripts for testing different functionality of applications.
• Conduct massive requirement sessions with the stakeholders to elicit and analyze requirements.
• Execute complex integrated systems planning and solution alternative analysis and design.
• Execute business process analysis As-Is system To-Be systems perform gap analysis.
• Organize JAD session with the system architect, SMEs project sponsor for a faster effective system development.
• Performed Process change to align organization to process, strategy, and adaptability for migrating projects.
• Used corporate modeler to locate process inefficiencies, design and simulate What if Scenarios and implement 'to-be' for business improvements.
• Interacted with clients in gathering and managing website content
• Worked with graphic designers and wrote text for digital branding guide
• wrote online help text for interactive web pages
• Created a content management desktop application to add documents to the site and the catalog, to edit existing catalog entries, and to publish the catalog to the site. Work involved data modeling
• Present the process improvement solutions to the client, perform Project Management Office PMO activities, and develop training programs for the process solutions.
• Assess gaps using industry best practice model / standard.
• Implemented Data conversion and data migration techniques at necessary times through the project life cycle.
• Experience with writing SQL queries and stored procedures.
• Develop test strategies, test Cases for Unit Testing, Regression Testing, and User Acceptance Testing.
• Assist in development of training materials for new technology and process improvements.

Environment: MS office Suite, Balsamiq Mockups, Jira, MS Project, MS Visio, Clear Quest, Clear Case, MS Visio, SQ,L Quality Center, Confluence

Confidential

Role: Business Systems Analyst

Responsibilities:

• Worked with the business Stakeholders and SME's to define business requirements and analyze the functional requirements
• Responsible for Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis with Document and Records Management
• Facilitated JAD sessions with management, users and other stakeholders to define the project and also to reduce the turn-around time of deliverables
• Prepared and presented Business Requirement Document BRD and Functional Requirement Document FRD
• Experience with end to end loan origination process, Basel and Dodd-Frank act
• Managed day-to-day project activities and coordinated tasks with other teams
• Defined requirements for all workflow activities including analysis, design, testing, and implementation for mortgage lending and loan origination systems.
• Worked closely with the UI team to model the screens for android, iPad and iPhone applications.
• Worked with Brand Management team on developing content and UI for Mobile Application
• Lead research project Banking with social media and smart phone technology .
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements
• Reviewed prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met
• Used Waterfall, Agile SCRUM combination of the two Methodology on the projects
• Translated the requirements to the IT and web production teams to facilitate their HTML builds for the projects
• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using Rational Rose following the UML methodology
• Enhancements to website/portal
• Expertise in leveraging wireframes or prototypes during the requirements process
• Created Screen mock ups/prototype/wireframes to illustrate new requirements and alignment around project scope using MS Visio
• Defined testing objectives and verified the requirements to be testable
• Responsible for managing the documented System Requirements and Requirements Traceability Matrix using Rational Requisite Pro
• Responsibilities also included Quality Assurance Test Planning, Test Case development and test script execution for Integration, Regression, Performance, Functional and System Testing
• Involved in creating detailed test plans and testing strategies and ensure these are executed extensively, which includes executing SQL queries to retrieve data and test
• Provided support for User Acceptance Testing with UAT cases and resolved issues with the users

Environment: MS Visio, Share point, SQL, UML, Waterfall, Test Director, MS Paint, HP Quality Centre, MS Word, MS Power point, Wire frames

Confidential

Role: BUSINESS ANALYST

Responsibilities:

• Partnered with product developers and IT on project initiatives related to trading platform and accounting
• Developed and documented business case/scope/plan, business/functional requirements. Monitored projects from initiation through transition and organized interdepartmental or cross-functional team activities ensuring completion of projects on schedule
• Coordinated and documented inter-departmental procedures as needed between the Desk, Back Office and Accounting
• Responsible for providing end-to-end Business Process Analysis developing effective Business Process Models
• Involved in Business Process Reengineering to identify changes in roles, tools and business practices that will improve process flow within the organization and the client's customers.
• Defined information architecture for websites, including wireframes and navigation
• Gathered requirements for Web Services and APIs
• Coordinated the implementation of change controls Procedures
• Facilitated the project meetings, maintained issues log, coordinated with users, technical and operations personnel as part of Joint Application Development JAD
• Effectively contributed at all stages of the application development using RUP methodology and used requirement management tools such as DOORS developed analyzed the requirement traceability and developed Use Case Diagrams, Work Flows, Object Diagrams, and Functional Diagrams
• Assisted with application setup issues and contributed through the troubleshooting process
• Participated in Quality Assurance meetings such as test strategy, test methodology and test plan meetings
• Managed the change requests and requirements throughout the project life cycle PLC - Initiation, Planning, Execution, Control and Closure
• Developed and Implemented Requirements Tractability Matrices, Project Status reports, Issue /defect matrices, UAT test plans and User Training documents
• Monitored data conversions and potential impact on the systems processes
• Worked with UAT team to come up with tests to validate accuracy of financial data imported in the global repository
• Performed user acceptance testing on Web-based PeopleSoft/Oracle and Ariba system customizations
• Responsible for establishing QUALITY ASSURANCE training documentation, new process workflows including identifying any new manual workflows
• Successfully completed the User training sessions, deployment, production testing and deployments

Environment: MS Office, Microsoft Visio, RUP, Microsoft Project, Microsoft Share Point, SQL, HPQC, windows NT, Unix, Sniping Tool.

Confidential

Role: Business Analyst

Responsibilities:

• Participated in the creation of Business Process Workflow Diagrams with Stakeholders
• Involved throughout the business solution Development Life Cycle
• Conducted meetings with business users and SMEs to identify and gather various functional and non-functional requirements gained extensive experience in requirement elicitation and creating Business and Functional Specification Documents
• Assisted in strategically identifying and developing goals and objectives according to business needs aligned with Loan Services and organizational goals
• Developed good understanding of Mortgage loan in Origination process
• Conducted GAP analysis of different reports being presented to clients to accommodate their requirements for new enhancements
• Helped in creating Use cases from an end user perspective by understanding loan processing and claim approval
• Good knowledge on Basel standards set forth for managing credit risk and operational risk for Capital
• Applied Rational Unified Process RUP to the solution life cycle
• Applied processes, standards, and procedures to create a Business requirement Document BRD of Mortgage application
• Created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams using industry standard UML notations.
• Participated in team meetings to improve overall implementation process
• Played a key role in planning, testing, and implementing system enhancement requests
• Involved in using bug tracking tools like bug-zilla and Rational Quality Manager combining a clean, fast interface for capturing and organizing issues with customizable workflows
• Adopted Rational Unified Process RUP methodology with emphasis on its six best practices for iterative and incremental development
• Aided the QUALITY ASSURANCE team in understanding the system and developing effective test plans, by conducting sessions
• Planned all the RUP iterations and documented the artifacts throughout various phases. Conducted analysis of Business requirements and System specifications
• Conducted JAD sessions during various stages of upgrading the existing system to discuss the current system requirements
• Worked closely with the Lead Business Analyst to monitor progress, and the deliverables for the project
• Helped identifying reports for decision support system and interacted with database designers and architect for gathering the requirements for reporting
• Involved in GUI Testing, Unit Testing, System Testing, Integration Testing, Regression Testing.
• Involved in Preparation and execution of Test Plans, Test cases, writing Test scripts using Test Director
• Reviewed System Test Plans, wrote test scripts and worked with business stakeholders to validate and execute the test scripts

Environment: UML, Clear Case, Clear Quest , HTML, SQL, MS Office, MS Visio, Oracle Business Intelligence.

Confidential

Role: Business Analyst

Responsibilities:

• Assisted in creation of Business Requirements, conducted JAD and one to one sessions with SMEs and Business Users
• Analyzed the user/business requirements BRD , functional specs FSD and Use Case System documents
• Applied RUP methodology to achieve Application Development
• Served as a liaison between Clients and Technical Staff to resolve conflicts
• Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders. Also conducted feasibility and adaptability study
• Involved in preparing Test Plans based on User Requirements Document URD/ BRD and prepared the Test Cases and Procedures
• Utilized Clear Case application to store and track test plans/cases/scripts
• Actively involved in User Acceptance testing UAT and Training to the end users
• Assisted with change, issue, quality and risk management activities. Generated management reports on weekly and monthly basis
• Categorized, prioritized and scrubbed requirements to manage project scope. Used customizable attributes such as priority, status and difficulty for each requirement in order to organize and prioritize
• Performed GAP analysis during the conversion process
• Investigated the use of data flow-based testing to identify the presence of faults in active rules written in SQL
• Facilitated Bug and Defect report meeting
• Assisted in QUALITY ASSURANCE, Functional, Performance, Regression, System Integration Testing

Environment: SQL, MS Office Suite, MS-Visio, Windows XP/2000/2003, Rational Requisite Pro, Clear Case, Java

Confidential

Role: Business Analyst

Responsibilities:

• Gathering and drafting the system requirements from the business group and effectively communicating them to the technology team, comprising the project manager, programmers and designers
• Involved in developing Project Plans, Project Milestones including the Project Charter and Scope
• Helped develop change management procedures for implementing requirement changes and/or enhancements and consistently tracked the requirements status throughout the project life cycle
• Gathered project requirements from the business group
• Created use cases, collaboration diagrams, deployment diagrams and several interface and application design documents
• Created Activity flow diagrams using UML case tools
• Developed prototypes of GUI, and obtained sign off from customers
• Designed interfaces to other external systems
• Performed Unit Tests, Integration Tests, and QUALITY ASSURANCE
• Actively involved in the architectural group discussions