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Sr. Business Support Analyst Resume

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PA

SUMMARY

  • 7 years of experience in business process analysis, business requirements modeling and development of Web Based, and Client/Server applications in diverse business domains of Healthcare, Banking, Mortgage, Insurance and Service Industry Sectors.
  • Proficient in gathering and converting User Requirements into Business Requirements and Functional Requirement Specifications (FRS) and use Modeling tools like Rational Rose and Microsoft Visio for requirements modeling.
  • Expertise in Business Process Modeling, Business Process Re - design and in designing Process Architecture.
  • Sound understanding of Gap Analysis, requirement management, risk analysis and project plans.
  • Solid understanding of Rational Unified Process (RUP) using Rational Rose, Requisite Pro, Unified Modeling Language (UML), Object Modeling Technique (OMT), Extreme Programming (XP), and Object Oriented Analysis (OOA).
  • Excellent understanding of Data Models and Information Architecture and sound skills in SQL.
  • Excellent understanding of Software Quality Assurance Techniques, CMM, Six Sigma and ISO Standards and highly acquainted in working in SOX Compliance Environment.
  • Experience in Risk Management process and technology reengineering, Sarbanes Oxley implementation, valuation review process and technology, strategic sourcing, metrics and benchmarking
  • Excellent in designing business models using UML diagrams such as use case diagrams, class diagrams, activity diagrams, sequence diagrams and collaboration diagrams using Rational Rose and MS Visio.
  • Experience in conducting Joint Application Development (JAD) sessions and White Board Sessions with end-users, Subject Matter Expert (SMEs) team, Architects and design group development and QA team for project meetings, walkthroughs and customer interviews commensurate with excellent communication skills.
  • Creative and aggressive self-starter with integrative thinking skills, capable of communicating creative ideas through graphical analysis charts and statistical data display.

TECHNICAL SKILLS

  • Rational Team Test
  • OOAD (OOA/OOD)
  • RUP
  • UML
  • Rational Rose
  • Clear Case
  • Clear Quest
  • WinRunner
  • Load Runner and Test Director
  • C
  • C++
  • Java
  • HTML
  • J2EE
  • VB 6.0
  • SQL
  • Windows 9x/NT/2000/XP
  • Unix
  • Linux
  • Solaris
  • Oracle
  • SQL Server and MS Access
  • TSL
  • SQL Basic
  • Shell Scripts
  • MS Visio
  • MS office
  • Adobe PageMaker
  • Adobe PhotoShop
  • MS Project 2002
  • Adobe workflow systems
  • Weblogic Server iRise
  • Mercury Quality Center

PROFESSIONAL EXPERIENCE

Confidential, PA

Sr. Business Support Analyst

Responsibilities:

  • Gathered business requirements by driving user-group meetings and working with various global, cross-functional and virtual teams
  • Responsible for business system analysis of customizing the BPS Risk Management product with involvement through the whole SDLC
  • Teamed up with both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements
  • Requirements Elicitation, Analysis, Communication, and Validation according to Six Sigma Standards.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
  • Involved in all phases of software development life cycle in RUP framework.
  • Used Rational Rose to model the process using UML to create behavioral and structural diagrams.
  • Developed detailed Developer specification to reflect technical details of the business requirements
  • Performed data analysis by using SQL queries using the DB Artisan tool
  • Extensive experience in using collaborative tools like Mercury Quality Center to facilitate development across disparate teams
  • Developed business process models in RUP to document existing and future business processes.
  • Participated in the creation of a SONAR application’s Test Planning, Test Scripts, Testing, Defect Reporting and Management
  • Provided management support to the off-shore End to End Integration / Regression Test Team
  • Prepared UAT Materials UAT Test Cases to include various steps involved for UAT and to have proper coverage of requirements
  • Interacted with the users and logged any defects, enhancements from the UAT and communicated them to the development team
  • Acted as a Subject Matter Expert on Application knowledge for preparing training presentation, Quick Reference Guides and assisting with any issues/questions that arose from training
  • Managed various release cycles starting from enhancements to production for the RADAR application
  • Provided production support on both SONAR and RADAR including any communications for the development team and to log defects/enhancements in order to plan future releases.
  • Worked on MS Office (Visio, PowerPoint, Word, and Excel)

Confidential, Minneapolis, MN

Business Support Analyst

Responsibilities:

  • Gathered Business Requirements through brainstorming sessions on global calls.
  • Documented the business logic and associated validation logic.
  • Created screen-mockups using iRise to review the requirements and provide feedback on the screen design. Also, used Microsoft Paint to create ad-hoc screen mock-up to review with the users.
  • Documented and tracked requirements in Mercury Quality Center.
  • Acted as a liaison between the development team, QA team and the Business team and resolved any conflicts due to change in requirements.
  • Provided suggestions and ideas more from a strategic and long term perspective.
  • Created Requirements Specification Document that translated business requirements into Technical specification including business and validation logic for ease of understanding to the development team.
  • Used MS-Visio for flow-charting, process model and architectural design of the application.
  • Designed and developed project document templates based on SDLC methodology
  • Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology
  • Ensured that all Lines of Business specifications were consistent in form and function to the Diamond Base System.
  • Involved in analysis for wide range of Six Sigma and Web-based initiatives, including user requirements.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
  • Generated wireframes and prototype for the GUI.
  • Reviewed test scripts and made sure that the Test scripts covered all scenarios of the requirements.
  • Reviewed the data model and reporting requirements for Cognos Reports with the Data warehouse/ETL and Reporting team.
  • Logged defects into QC while doing Functional Testing and followed through the process until the defects were closed.
  • Reviewed the Defects entered by the QA team and prioritized the defects and assigned them to the development team
  • Prepared UAT Materials, including the UAT Process, UAT Test document which would include step-by step process for UAT as well as all the tests that would cover all requirements.
  • Interacted with the users and logged any defects, enhancements from the UAT.
  • Worked with the Training Group to build training materials as well provided any suggestions/ tool tips to assist in User Training

Confidential, PA

Business Analyst

Responsibilities:

  • Helped in defining Change Management Process for Release Management Team.
  • Mapped process flow; assess as-is processes through user interviews, data collection and analysis, design and evaluation of to-be process solutions.
  • Prepared Business Object / Business Process Models that included modeling of all the activities of business from conceptual to procedural level.
  • Identified gaps in the business process.
  • Defined roles and responsibilities of participants in the business process.
  • Developed and maintain information and documentation related to developing and modifying business processes and systems.
  • Recommend system/process solution approaches to minimize risk and workflow impacts while capitalize strategic goals.
  • Accurate processing of Medicare claims using the Diamond system
  • Assisted process owners in process training and implementation.
  • Streamlined the Restatement Financial Data Warehouse access review Process.
  • Gathered requirements from users of the Clear Quest (CQ) tool for any Enhancements or change requests for any defects.
  • Involved in Six Sigma process analysis.
  • Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
  • Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
  • Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using Rational tools.
  • Designed and developed project document templates based on SDLC methodology
  • Established RUP (Rational Unified Process) methodology and provided assistance in developing Use cases and project plans.
  • Analyze business requirements and segregated them into Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and OOD using Borland Together according to UML methodology thus defining the Data Process Models.
  • Documented Requirements for Management Reporting out of Clear Quest using Crystal Reports.
  • Worked as a CQ administrator by assisting customer with any issues and by running queries for ad-hoc reports for management team.
  • Facilitated Change Control Board and Governance Board meetings and acted as a liaison between parties impacted by the change requests.
  • Provided training on new features within CQ and prepared training materials like Quick Reference Guides and Job aids.
  • Worked on MS Office (Visio, PowerPoint, Word, and Excel).

Confidential, Washington DC

Business Analyst

Responsibilities:

  • Gathered legacy system requirements by shadowing Customer Service Representatives (CSRs), Customer Relationship Representatives (CRRs), preparing questionnaires, to identify limitations in the current system and GAPS in the proposed system.
  • Created an enterprise workflow application based on CRUD rules for Customer Data that would allow for future integration of data infrastructure across various business areas into a single UI.
  • Prepared logical data model in the form of Business Context diagram to include various entities and attributes in order to facilitate the design of Data model in the form of ER Diagrams. Studied current information structures and data models of the current databases to better understand the design of target data source.
  • Used Rational Rose to model the process using UML to create behavioral and structural diagrams.
  • Used Rational Clear Quest to track required changes and Rational Clear Case to maintain different versions of the project documentation
  • Involved in integration of various Customer Data Sources and provided Data Mapping from various sources like CCD, LPCD, DCD into the target centralized customer data source.
  • Modeled Business requirements into workflows to depict various scenarios of system to request RFI and RFP responses from major vendors.
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling.
  • Performed detailed comparative analysis of response to RFPs of vendors and Graphically Represented the recommended solutions in PowerPoint to Senior Management
  • Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management (BPM) tool.
  • Conducted Requirements walk- through with the Business Team to ensure that all their needs are met and gathered sign off on the requirements for SOX compliance after the requirements were base lined.
  • Prepared and maintain Business Rules Spreadsheets (BRS) identifying Rules, Triggers and corresponding data fields from Legacy to target CRM application.
  • Followed a methodical Change Management Process and documented any Change Requests into Clear Case for any changes in the requirements after the requirements were base lined.
  • Conducted Architectural Discussions to prepare the Proposed Architecture and provided insight in the Business Case to the Architecture Review Board (ARB).
  • Lead the effort of Data Migration from disparate data sources into normalized data to eliminate redundant information and organizing the tables to easily maintain the table structures.
  • Prepared Test Cases based on base-lined Requirements Document, prepared Requirements Traceability Matrix and provided Performance Testing Requirements. Worked very closely with the Test team to Test all iterations during the Testing Phase and documented all the defects.
  • Facilitated the User Acceptance Testing (UAT) with Pega System Administrators and Business Users, documented any issues or defects and eventually got sign off from the right parties.
  • Prepared training materials in the form of User manuals by preparing step-by-step guide to all screen flows in CMS.
  • Assisted in development of User Interfaces and prepared screenshots to get business’s buy-in on the requirements.
  • Worked with Siebel trainer to prepare training materials and conducted on-site training with Siebel to train the various types of audience like Customer Relationship Representatives (CRRs), administrators and Account Managers (AMs).

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