Senior Business Analyst Resume
Franklin Lakes, NJ
SUMMARY
- Certified Agile Scrum Master and goal - oriented Business Analyst with 15-years of demonstrated experience in planning, developing and implementing complex technical solutions.
- Logical thinker and strong communicator, who is highly skilled in management of technical and cross-functional teams, stakeholders and project initiators, vendor/client relationships, grant management, and all aspects of procurement and contract administration.
- Domains such as Healthcare, Banking, Insurance Claim Management, projects with emphasis onBusiness/SystemsAnalysis, Change management, Project Coordination and QualityAnalysis.
- Over 15 years of experience in US Healthcare, Mortgage and Banking Domains.
- Experienced with all phases of Software Development Life Cycle (SDLC). Hands on experience implementing, complete Software Development Life Cycle methodologies such as Waterfall, Agile (Scrum).
- Adept knowledge and hands-on experience Performing Business Process Analysis, Business Process Re-Engineering - In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
- Experience in customer/client interaction at various levels to get a better understanding of client’sbusinessprocess (Root Cause analysis, Business process mapping, iterative problem definition and hypothesized improvement opportunities),system’s functional and technical requirements.
- Performed business process analysis of current business processes and provided recommendation for improvements.
- Experience using SIPOC analysis, Process Maps, and RACI, Six Sigma or other related methodologies. May include facilitation of Kaizen events. Also, involved in re-engineering of existing processes. Includes facilitation of organizational change and performance measures
- Organized and facilitated daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and otherScrum-related meetings
- Collaborated with Product Owners, cross-functional development teams, and Project Managers to support development and software delivery.
- Developed and followed Agile project management plan (Agile Ceremonies). Facilitated build requirements log (product backlog) with cost estimates and priority.
- Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
- Determined the team capacity (velocity) from historical data. Created Work Breakdown structure (user stories) and corresponding activities (tasks).
- Experience handling End-to-End Requirement Analysis, Development and Delivery of implemented solution.Good Experience with Process Improvement and LEAN approaches, including strong understanding of LEAN principles.
- Proficient in developing artefacts such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), System Requirement Specifications (SRS), Use case document, User stories, Product backlog, Sprint backlog, Traceability Matrices.
- Skilled in performing requirement gathering sessions, feasibility studies, Gap Analysis, SWOT Analysis, Impact Analysis, ROI analysis and organizing the software requirements in a structured way.
- Experience in Appium tool, formobiletestingin Android, IOS and othermobileapplications.
- Extensive experience in Change Management Process (Identify, Analyze, Evaluate, Plan, Implement, Review and Close).
- Prepared graphical depictions of project processes using Activity diagrams, Sequence diagrams, Entity Relationship Diagram (ERD), Use Case diagrams including thebusinessworkflows using MS Visio.
- Solid understanding of the Product Owner, Scrum Master and Development Team role and User Epic and Story Creation
- Expertise in creating wireframes and worked closely with architects in creating UI screen mock-ups
- Experience with Data modelling, Data visualization, Data Mapping and generating Data reports.
- Proficient with Microsoft Excel, Microsoft Project, Microsoft Word and experience in writing queries in Structured Query Language (SQL).
- Traced Requirements throughout the development process and verified adherence using the Requirement Traceability Matrix (RTM).
- Worked on CRM’s such as Salesforce and Oracle Service Cloud (OSVC).
- Helped eliminate obstacles to the adoption of enterprise Technical Practices - adhering to SAFe's - Six Agile Software Engineering Practices for Achieving High Quality Code - agile architecture, continuous integration, test-first, refactoring, pair work and collective ownership.
- Strong understanding of Medicaid and Medicare rules. Good knowledge in Provider & Payer Claims Processing cycle. Strong Knowledge and understanding of ICD-9-CM and ICD -10-CM coding and claims processing. Good knowledge of healthcare, MMIS, Medicaid and Medicare with the program policies.
- Been a Quality Control Manager with AS9100 experience, along with ISO 13485 and ISO 27001 knowledge for an established and fast growing organization.
TECHNICAL SKILLS
Techniques: Facilitation techniques, PDM - Precedence Diagramming method, Three-point estimate, Bottom-up estimate, Modeling techniques, Cost aggregation, Reserve analysis, Benchmarking, statistical sampling, Cause & Effect diagram, Flow charts, Checksheets, Pareto diagrams, Histograms, Control charts, Scatter diagrams, SIPOC Model, SWOT Analysis, WBS, GAP Analysis, Delphi Technique.
Regulatory standards: HIPAA, FLSA, ADA/ADAA, Erisa, Userra, COBRA, EEO/AAP, FMLA, OFCCP, ACA
Methodology: Agile, Waterfall, RUP, Six sigma, Lean, Scrum, Lean, XP, Kanban, and other Agile development techniques
Content Management Tools: MS SharePoint 2010/2013 and SharePoint Online, Visual Studio Team System (VSTS)
Analytical Tools: Blueprint v6.4, HP Enterprise, IBM Rational DOORS, Balsamiq Mockups 3.5.5, LeanKit
Risk Management Tools: FMEA, Fast Track, CAPA, JIRA Service Desk, Oracle Service Cloud, Salesforce
Requirement Management: HP ALM, Blueprints, ERP, JIRA, VersionOne, TFS (Team Foundation Server), IBM Rational DOORS and Jama.
Document creation/Management: MS Office - Word, Excel (PowerPivot), Outlook, PowerPoint, MS Project, MS Share Point
Business Modeling: MS Visio, Enterprise Architecture, Pencil, Balsamiq, iRise
Business Intelligence: Business Objects, Crystal Reports, Tableau
Defect Tracking: HP Quality Center/ALM, Rally, JIRA
Action Request System (ARS)/ ITIL Incident reporting tools: BMC Remedy, ITIL, ServiceNow
Scrum process and Ceremonies: Product Backlog, Sprint Backlog, Release Burndown charts, Task board, Daily Scrum, Sprint Planning, Sprint Reviews, Retrospectives & Backlog Grooming
PROFESSIONAL EXPERIENCE
Confidential, Franklin Lakes, NJ
Senior Business Analyst
Responsibilities:
- Worked on High Level Cost/Benefit Analysis which lists all project expenses and tangible benefits which then calculates the return on investment (ROI), Internal rate of return (IRR), Net present value (NPV), and payback period.
- Facilitated identification of project or program risks/issues, developed and assigned responsibility for mitigation/resolution actions; managed mitigation plan.
- Performed VOC and CTQ Analysis for LNSP project.
- Experience in developing a Master Validation Plan, validation scripts, validation reports, all documentation required during the Computer System Validation (CSV) implementation process.
- Performing Validation by following traditional testing models such as the V-Model for Regulatory Application Development, to validate healthcare applications tends to take longer time to execute multiple cycles of IQ, OQ, and PQ and comply with regulatory requirements.
- Managing the delivery of all CSV documentation including SOP’s, Risk Assessments, Validation Plans, User Requirements Specifications (URS), System Requirement Specifications (SRS), IQ/OQ/PQ protocols, Design Summary Review (DSR), Qualification Test Protocols, Test Scripts, and Validation Reports.
- Responsible for the creation of the project work breakdown structures, integrated business plans and product requirements. Lead the cross functional development of the product architecture for each functional area, synthesized functional plans and identified critical interdependencies to drive successful execution of the projects.
- Strong understanding of Computer System Validation - 21 CFR part 11, Annex 11 and validated document management repositories.
- Synthesized critical information and communicated business implications to stakeholders.
- Experience in highly government-regulated, healthcare/medical device environment.
- Create and monitor Data Management related metrics to be applicable at PU level regarding data management and data integrity.
- Thorough knowledge of GxP regulations and Good Automated Manufacturing Practices (GAMP) principles.
- Performed validation on 21 CFR Part 11, 210, 211 and related regulatory guidance.
- Managed the full development lifecycle, change management, and troubleshooting of the entire suite of regulated systems for Amicus departments that interact with the GxP regulated environment.
- Performed FDA and SOX assessments along with Security and Privacy assessments with the Business Owners and Business Users of the LNSP project.
Environment: Microsoft Project Professional, IBM Lotus Notes, HP QC, SharePoint, Design review meetings, Followed Six Sigma DMAIC methodology, Traditional V-Model, User Requirement Specifications (URS), System Requirement Specifications (SRS), Design Summary Review (DSR) Project Financials, Kick-off presentation, Project charter, Project Plan, Project Governance, Quality Matrix, Toll gate presentations, Change control document, Production Cut-over Plan, IQ/OQ/PQ test protocols, Production Support Training, End-User Training, MSA.
Confidential, NYC, NC
Senior Business Analyst / Scrum Master
Responsibilities:
- Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
- EmployedSDLCfor the purpose of monitoring the project and also followed the step-by-step procedure.
- Study the current state of the processes. Prepare the AS-IS process map and the TO-BE scenario.
- Authored functional requirements and conduced User Interviews to identify and document the data discrepancies.
- Prepared RequirementTraceability Matrixin order to map the requirements effectively with the factors.
- Also implementedChange Managementtechniques for successfully monitoring and fine-tuning the project changes to obtain the desired production results and to meet Client deadlines.
- Developed mapping of various physical to business layer objects within.
- Created reporting wireframes and layouts after talking with Business users.
- Planning project activities viz. Scoping, Estimation, Tracking, Change Management, Delivery Management & Post Implementation support. Work closely with core departments to ensure accuracy, service delivery and effortless process flow
- Handling the deployment of tasks & defining best practices for project support and documentation. Helping customers in deciding road map as per the business processes and align with business objectives. Conduct audits to ensure compliance with plan provisions and statutory and federal regulations.
- Identified testing scenarios and defined test cases for detailed functional testing.
- WroteSQL scriptsforgeneratingreports.
- Communicated the progress to senior management through 'Burndown Charts'. Monitored the Quality through metrics and mentored team through the project management processes.
- Built Use cases from the requirements gathered to create use case diagrams and Use case documents.
- Actively participated in actionable Analytics aSAASplatform that has helped several customers including in cloud, engineering, product and analytics areas
- Managed large-scale content development for the entire portfolio ofRational Collaborative Lifecycle Management (RCLM) applications in the ALM Jazz segment (over time), and acted as the overall User Technologies lead for CLM
- Extensively used MS Visio for customizing and filtering requirements to maximize the informative value of each requirement.
- This engagement involves a majoragiletransformation including forming product based teams, implementing process changes, product roadmaps, training teams assessing team practices and supporting new engineering practices.
- Training newagileteams in Lean Concepts,AgileValues and Principles, Scrum Practices and Large Scale Scrum (LeSS) Practices & Experiments.
- Supported Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance
- Developed, implementedAgilebest practice standards (iterative and incremental deployment) (T-shirt budget to large budget) including the use of boards and tools and collaborates with executive leadership team on portfolio governance for Scrum, Kanban. transformation from traditional waterfall delivery methods to moreagile/iterative delivery methods. Manage MVP (Minimum Viable Product) development.
Environment: Microsoft Project Professional, Rally, JIRA, Confluence, Appium, Maven, JAVA, Selenium, Modelling sessions, Hydrid Agile, Just-in-time planning, Project Financials, Kick-off presentation, BRD, Project charter, Project Plan, Project Governance, Quality Matrix, Toll gate presentations, Change control document, Product Backlog, Product Roadmap, Release plan, Sprint Backlog, Burndown chart.
Confidential, Frederick, MD
Senior Business Analyst / Scrum Master
Responsibilities:
- Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
- EmployedSDLCfor the purpose of monitoring the project and also followed the step-by-step procedure.
- Study the current state of the processes. Prepare the AS-IS process map and the TO-BE scenario.
- Authored functional requirements and conduced User Interviews to identify and document the data discrepancies.
- Prepared RequirementTraceability Matrixin order to map the requirements effectively with the factors.
- Also implementedChange Managementtechniques for successfully monitoring and fine-tuning the project changes to obtain the desired production results and to meet Client deadlines.
- Developed mapping of various physical to business layer objects within.
- Created reporting wireframes and layouts after talking with Business users.
- Planning project activities viz. Scoping, Estimation, Tracking, Change Management, Delivery Management & Post Implementation support. Work closely with core departments to ensure accuracy, service delivery and effortless process flow
- Handling the deployment of tasks & defining best practices for project support and documentation. Helping customers in deciding road map as per the business processes and align with business objectives. Conduct audits to ensure compliance with plan provisions and statutory and federal regulations.
- Identified testing scenarios and defined test cases for detailed functional testing.
- WroteSQL scriptsforgeneratingreports.
- Used emulators and IOS simulators to perform the manualMobileTesting.
- Performed theMobileTestingforMobileApp of Client, identify theMobilePlatform like IOS, Android by using Appium. Performed functional and browser compatibilitytestingonmobile(WindowsMobile), web and desktop applications (Windows).
- Communicated the progress to senior management through 'Burndown Charts'. Monitored the Quality through metrics and mentored team through the project management processes.
- Built Use cases from the requirements gathered to create use case diagrams and Use case documents.
- Extensively used MS Visio for customizing and filtering requirements to maximize the informative value of each requirement.
- This engagement involves a majoragiletransformation including forming product based teams, implementing process changes, product roadmaps, training teams assessing team practices and supporting new engineering practices.
- Training newagileteams in Lean Concepts,AgileValues and Principles, Scrum Practices and Large Scale Scrum (LeSS) Practices & Experiments.
- Assisted in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members.
- Created and Implemented processes throughout the Company andProjectManagement Office (PMO)
- Communicated the progress to senior management through 'Burndown Charts'. Monitored the Quality through metrics and mentored team through the project management processes
- Responsible for fostering team communication, facilitating meeting sprint goals for the team: working with the Product Owner, the Development team, and stakeholders and communicating the health of the Team and the sprints
- Facilitate the team in efforts to turn business needs into technical requirements
- Responsible for removing impediments to help the team be more productive in producing high impact results
- Educated and focused the Team toward business-driven development
- ConfiguredConfluence&JIRAfor Project Management as well as Software delivery
- Managed documentation for DevOps pipeline usingConfluence
- Created Storyboard & Sprints inJIRA, configuredConfluencefor Project managementand team collaboration.
- Supported Team building and Team development by utilizing the abilities and skills of individuals, and fostering a feedback culture.
Environment: Microsoft Project Professional, Rally, JIRA, Confluence, Appium, Maven, JAVA, Selenium, BRD/FRD, AS-IS and TO-BE documentation, FIT Analysis, Kick-off presentation, BRD, Project charter, Project Plan, Quality Matrix, Toll gate presentations, Change control document.
Confidential, Birmingham, AL
Senior Business Analyst / Scrum Master
Responsibilities:
- Organized and facilitated daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
- Collaborated with Product Owners, cross-functional development teams, and Project Managers to support development and software delivery
- Assisted the Product Owner in user story creation/prioritization and product Backlog refinement via emergent requirement elicitation while supporting overall organizational goals
- Tracked and reported Scrum team velocity and manage Sprint capacity
- Within a larger program effort, attended Scrum of Scrums meeting to identify and communicate accomplishments, what the team will work on next, any high-exposure risks
- Guarded team from outside distractions, removing any obstacles that could impede the teams' progress
- Communicated progress and commitments to external teams and management
- Resolved or escalated blocking impediments as necessary
- Coordinated dependencies between teams with other Scrum Masters and Project Managers
- Worked with Development managers to manage team expectations and capacity
- Ensured development team worked efficiently towards Sprint goals
- Coached the development team and stakeholders on how to use Agile/Scrum practices
- Ensured the development teams were practicing the core agile principles of collaboration, prioritization, team accountability, and visibility
- Ensured cross functional coordination (analysts, developers and testers) was occurring early and often.
- Recommended improvements and assisted in changes to best practices
- Adapted approach based on cultural shifts and regulatory requirements
- Assisted with internal and external communication, improving transparency, and radiating information
- Created an environment that empowered and energized team members, with a focus on accountability, adaptability, and collaboration
Environment: Microsoft Project Professional, Rally, JIRA, Appium, Maven, JAVA, Selenium, BRD/FRD, AS-IS and TO-BE documentation, FIT Analysis, Kick-off presentation, BRD, Project charter, Project Plan, Quality Matrix, Toll gate presentations, Change control document.
Confidential, Tampa, FL
Business Analyst / Scrum Master
Responsibilities:
- Helped developers with the following list of HIPAA-EDI Transaction Code sets: 837.
- Thorough knowledge about HIPAA ANSI X12 transaction code sets (4010A1 and ICD10).
- Conduct detailed requirements gathering sessions for Business Intelligence project
- Perform assessments / gap analysis to identify opportunities for new Business Intelligence project.
- Involved in process analysis and defined executed data migration plans for local data for global applications.
- Involved working with the following list of HIPPA-EDI ANSI X12 Transaction Code sets:
- Responsible for receiving Claims and Encounters using EDI 837.
- Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other resolve any issues and come to an agreement quickly.
- Database support that includes activities required to correct, delete or summarize medical history of members as well as provider information.
- Integrated HL7 with HIPAA rule sets.
- Developed business cases and provided Use Case and Activity Diagrams in MS Visio.
- Collaborated on the development of user requirements and design specifications using standard UML techniques such as use case, activity, sequence, and class diagrams.
- Conducted JAD sessions, Focus groups and individual interviews to facilitate elicitation with regards to analysis, specifications, and design of the relevant business processes and systems.
- Designed User Interfaces for several modules using Adobe Photoshop version 7.0.
- Using SQL Query generated reports.
- Developed Project Status metrics for weekly evaluation of Project Status.
- Documented detailed business, functional, and User Interface system specifications using standardized company templates for the business, development, and QA team.
Environment: Hybrid Methodology, BRD/FRD, AS-IS and TO-BE documentation, FIT Analysis, Kick-off presentation, BRD, Project charter, Project Plan, Quality Matrix, Toll gate presentations, Change control document.
Confidential, St. Louis, MO
Business Analyst / Scrum Master
Responsibilities:
- Scrum Master Activities - Facilitating daily scrum meetings, Sprint Planning, Sprint demo, Product backlog, Sprint backlog, Release plan, Burn-down charts, Task board.
- Collaboration with the business teams in understanding the requirements, while providing them with required system information.
- Have knowledge on the NCPDP Standard Version D.0 of the HIPAA standard for pharmacy claims transactions.
- Experienced in creating and implementing Test Strategies, Test Plans, Test Scenarios, and Test Cases/Scripts
- Extensively used Mercury/HP tools such as Quality Center/ALM, Quick Test Pro (QTP)/Unified Functional Testing (UFT), Load Runner, & IBM Rational Suite; Rational Quality Manager, Microsoft Test Manager (MTM), as test/defect management tools
- Expert in gathering and analyzing Business Requirements Documents (BRD), User Stories, Use Cases, Functional Requirement Documents (FRD), Design Documents, and other Test Procedural documents for User Acceptance Testing (UAT) to carry out software testing effectively.
- Vast knowledge and working experience in Software development methodologies such as Agile Scrum, Rational Unified Process (RUP), Waterfall, Iterative (Spiral), Test/Feature Driven Development models
- Advanced in Software System Testing both Manual & Automation and quality assurance process of Client/Server and Web applications using Black Box and White/Grey Box testing method
- Verify the system build integration at System Integration Testing (SIT) & System Acceptance Testing (SAT) environment and communicate with Business Processing team for UAT
- Communicate with QA team about any of the impacted functionality that needs to be included in their test planning.
- Added new dimensions to allow product information to be linked with financial data and to classify data based on actualized or forecasted months.
- Work with the development team and interfacing applications to ensure the availability of the environment for proper QA testing and in arranging for proper test data as and when needed.
- ERM & Regulatory Compliance software proven in mission critical environments for ISO9001, ISO14001, ISO22000, ISO31000, ISO45001
- Established & streamlined the project management and services delivery processes.
Environment: MS Excel, MS Word, Bugzilla, Mercury Quality center/ALM, IBM Rational Suite, Rational Quality Manager, MS Test Manager, HIPAA guidelines, Facilitation Techniques, Three-point estimate, Control charts, Change control, SIPOC, BRD, RTM, Quality Matrix, Toll gate presentations, Change control document.
Confidential, Baton Rouge, LA
Business Analyst
Responsibilities:
- Coordinated with the stakeholders and project key personnel to gather functional and non-functional requirements duringJAD sessions.
- Studied the existing business process and created AS-IS workflow to illustrate the existing system.
- Responsible for the full HIPAA compliancelifecycle from gap analysis, mapping, implementation and testing for Medicaid Claims.
- Responsible for gap analysis in changing oldMMISand Involved in testing newMMIS.
- Responsible for Medicaid Claims Resolution/Reimbursement for peach state health plan using MMIS.
- Recorded requirements in the Requirement Traceability Matrix (RTM) defining each technical requirement in detail from areas like: main hardware, application software, networks, servers, internet and desktop configuration.
- Assisting the project manager in creating thebusiness case and project plan.
- Served as a liaison between the internal and external business community (Claims, Billing, Membership, Capitation, Customer service, membership management, provider management, advanced Healthcare management, provider agreement management) and the project team.
- Actively analyzed current business processes (Claims, Recipient eligibility and enrollment etc.) and worked with management to improve and implement enterprise solutions to ensure compliance.
- Work with business representatives to understanddata martsrequirements and priorities and ensure that IT works is appropriately aligned.
- Responsible for creatingbusiness work flows and processesand creating management reports based on the analysis.
- Followed the UML based methods usingRational roseto create use cases, activity diagram, sequence diagram, collaboration diagram that include functional and non-functional specifications to hand off to development teams.
- Actively involved in updating internal processes (submit claims, check eligibility), updating data collection and data reporting.
- Defects and bug testing by using Rational Clear-Quest, Configuration management and Version control with Clear-Case.
- Propose strategies to implementHIPAA 4010 in the new MMIS system
Environment: BRD, Waterfall methodology, Rational Unified Process (RUP), UML, Windows, SQL, Microsoft Office, HTML, XML, Java Script, Java, ASP, HTML, MS Access, DB2, Oracle, Test Director