SUMMARY

• 7+ years of top flight’ experience as a Business Analyst in IT Industry Projects, developing various web based applications with strong knowledge in SDLC (Software Development Life Cycle methodologies) like Agile and Waterfall.
• Proficient in Business Requirement Gathering, Business Process Flow, Functional Process Flow, Business Process Modeling, Business Process Re - engineering (BPR), Business Requirement Specifications and Business Change Management.
• Highly experienced in various areas of Investment Banking: Portfolio Management, Fixed Income, Annuities, Trading Life Cycle, Stocks, Bonds, Futures, Options, Hedging, Equity Research, Mutual Funds, Securities trading and Commodities.
• Knowledge of Anti Money Laundering (AML), Bank Secrecy Act (BSA), Comprehensive Capital Analysis and Review (CCAR) and Dodd-Frank Act. Working knowledge and understanding of Suspicious Activity Reporting (SAR) and OFAC reports.
• Worked with various Moody's tools to check the credit risk measurement, economic and consumer credit analytics
• Experience withBusinessProcess Management tool -PEGAMod portal.
• Proficient in conducting Daily Scrum meeting, Planning Sessions, Backlog updates, User Stories and feature updates, Continuous Integration, Continuous Testing
• Vast experience conducting and documenting the As-Is/To-Be processes and Business Process Re-engineering (BPR) exercises according to the Agile and Waterfall SDLC Methodology.
• Experienced in Scrum Practices like User Stories, Features, Epics, Story Slicing, Backlog Grooming, Release Planning, Sprint Planning, Spring Review and Sprint Retrospective
• Proficient in preparing different requirement artifacts like functional specifications (FS), workflow/process flow, business rules, use cases, Software requirement specification (SRS), Change request (CR) and Requirement Traceability Matrix (RTM).
• Created/updated theProcessmodels to provide a visual representation of a series of tasks, activities or actions directed toward specific goals. Illustrated a range of complexity, from providing a very high-level view of the overallprocessto capturing detailed activities of the overallprocess.
• Considerable knowledge in the analysis, design, and re-engineering of system applications and business processes, using structured system analysis methodologies, placement of business controls, diagramming data and process mapping, applying Unified Modelling Language (UML) diagrams.
• Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - Context, Use Case, Sequence, Activity diagrams, Wireframes(GUI) using MS Visio.
• Experience in working with various requirement gathering tools, data modelling and integration tools such as TFS (Team Foundation Server), Rational Requisite Pro, Jira etc.
• Experience in using MS Office extensively (Word, Excel, Visio, Power Point, Outlook, and Project) for calculations, graphs, analysis, presentation and documentation throughout the project.
• Proficient in working in Microsoft Office suite - MS Word, Project, PowerPoint, Excel, SharePoint & Visio.
• Strong knowledge of SQL, data analysis and data validation using SQL.
• Extensive experience in creating and maintaining source to target Data mapping documents
• Strong documentation and analytical skills, strong problem-solving skills.
• Experience in developing applications using Service Oriented Architecture (SOA) such as Web Services (SOAP) and has Exposure inPegaCPM Framework
• Managing all phases of testing for assigned components ensuringUATtest plans and test cases are completed and metbusinessrequirements
• Used various tools for writinguserstories and features, planning and managing sprints, creating test cases, executing test scenarios and processing bugs.
• Experience in defining class structure and hierarchy, based onPEGAbest practices and guardrails, configuring agents, connectors, data model, process flows, business logic definition, SLA, user interface Design, QA, Case Management, Dynamic Class Reference (DCR),PegaPulse and Performance Tools.

TECHNICAL SKILLS

Operating Systems: Windows version, UNIX, MAC.

Project Management: MS Project, MS SharePoint, TFS (Team Foundation Server), Active Directory

Database: Microsoft Access, MySQL, Oracle DB, Microsoft SQL Server

Business Analysis Tools: Rational Rose, MS Visio, MS Office, Jira, Tableau, BPMN

Programming Languages: SQL, HTML, XML, Web Services, JAVA, DBMS, SOAP, XSD, EDI, X12

Application: IBM WebSphere Commerce Server

Requirement Tracking Tools: Rational Requisite Pro.

Methodologies: Waterfall, Agile (Scrum, XP)

Desktop Tools: MS Word, MS Excel, MS PowerPoint, MS Outlook

Tools: PEGACRM,PEGADesigner Studio

PROFESSIONAL EXPERIENCE

Confidential, Reston, VA

PEGA Business Analyst

Responsibilities:

• Oversees the evaluation of business and system requirements and project related research on business and technical dependencies.
• Facilitated iteration planning, lead work within individual sprints and coordinate retrospectives and demos.
• Created the Business Process Flows and Flow actions inPegaPRPC
• Develop interfaces to third party system and createbusinessrules and data transfer mappings using XPath,XSLT, and XML.
• Involved in all phases of software development life cycle in agile framework.
• Analyzed and collected business requirements identified system interfaces and created the requirements specification document.
• Worked on Moody's Pricing and Valuation Tools and Wall Street analytics for credit risk measurement and risk calculation.
• Product roadmap definition and maintenance to ensureBusinessvision is aligned with Operations as well asPegaProduct development.
• Designing and Defining High level Architecture which leverages the different PRPC/Pega components along with external applications/components in the Client's Technology stack/infrastructure to ensure most efficient fulfillment of thebusinessrequirements and vision.
• Create project sizing documents and high level estimates using thePEGAsizing tool.
• Analyzed requirements & recommend strategic initiatives for OTC derivatives protocols and practices around DTCC, CDS, and SWIFT for treasury and asset management documentation.
• Extensively involved with the trading activities of Credit Derivatives, Interest Rate Derivatives, FX Derivatives, Equity Derivatives and Commodity Derivatives; and Futures including Commodity Futures Contracts and Financial Futures.
• Actively take part in the project Design to ensure the adherence ofPEGAGuardrails. andPEGA OOB functionalities.
• Facilitate the setup of North American ABS/MBS securities on the Bloomberg terminal including other asset types such as CMO, CMBS, CLO, RMBS, student loans and other various ABS.
• Coordinated and communicated with Scrum Masters to relegate dependencies during the sprint.
• Used Moody's Fermat for credit research, risk measurement and valuation for the system.
• Performed Requirement Analysis to Develop Use Cases, Activity Diagrams and Sequence Diagrams. Hence developed and documented conceptual design of Application in System Specification Document.
• Experience inXML, HTTP and other data interface formats deployed in an EDI solution.
• Extensively interacted with both user group and development team in coming up with charts, sequence diagrams.
• Create the required Process Flows, Use cases and otherbusinessrelated flows using MS Visio and otherPEGAtools.
• Created HTML/ AJAX Java script controls and responsible for developing client side validations for those controls
• Consolidate Trade Date and reconcile from across multiple settlement platforms like equity, bond market, derivatives and commodity market.
• Perform Inventory Management check of different asset classes like stocks, commodities and bonds.
• Managed and tracked change control process of requirements and design changes using Rational Requisite Pro. Documented the changes, issues and their impact on the system design and delivery.
• Prepared the Project Plan/Charter and the Business Requirement Document after analyzing the requirement.
• Was responsible for Data Extraction, Data Compilation, Data Analysis, Data Manipulation and Data Validation using SQL queries in a MS SQL Server environment.
• Incorporated the best practice methodologies as advocated by the Rational Unified Process.
• Crystal Reports was used to generate reports from different databases of different asset classes like equities, bonds, derivatives, commodities, for all business needs.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the process owners. Performed user interviews, JAD sessions.
• Wrote Functional requirements specification (FRS) documents as per the Business requirements and process flow.
• Supported the assigned project manager with creating detailed project plans and assisting in developing, scheduling and tracking project timelines.
• Designed and developed project templates based on SDLC Methodology
• Acted as User Acceptance Testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on daily basis.

Environment: Agile, BPMN, MS Visio, XSD, PEGA, XPATH, MS Office, PowerPoint, SQL and PL/SQL, MS Project, SharePoint, Lotus Notes, XML, SharePoint, Jira.

Confidential, Cranston, RI

PEGA Business Analyst

Responsibilities:

• Worked with the Scrum team daily for sprint related standard activities as per the Agile SCRUM SDLC methodology.
• Ensure operational excellence by facilitating backlog grooming,sprintplanning, retrospectives, daily scrum, andsprintreviews.
• Involved in creating user stories/tasks and translating them to technical specifications on GitHub Software.
• Elicited, documented, verified, and validated allPegaModification Portal letter requirements.
• Participated in management level status report meetings, in addition to participating in concept, design, build and implementation of thePegaModification Portal.
• Carefully influenced and worked with allPegaModification Portal actors like Openers, Relationship Managers, Underwriters, Quality Assurance, Final QA and Closing and helped write requirements, design documents, design software specifications etc.
• Created the static mock-up UI screen using Axure and helped the UI/UX team create the dynamic prototype. Coordinated with the developers to create the input and outputXML-schema.
• Daily involvement with the agile software development life cycle, documenting and working through systems issues as part of a business analysis team.
• Conducted interviews with key business users such as product management teams and SME’s to collect requirements and business process information.
• Gathered business requirements through interviews, surveys, and observing from account managers and product management teams and UI (User Interface) of the existing Web Application.
• Developed wire frame diagrams for GUI that helps developers to prepare real time easily accessible screen layout.
• Develop the complex multi tab excel import and export module inPEGAfor mass upload of data.
• Created BusinessProcessModelusing Visio and validating requirements from the stakeholders.
• Performed GAP analysis to identify the discrepancy between what is and what should be in the website layout and then developed a plan to close the gap.
• Analyzed user requirements, attended change request meetings to document changes as per user’s request.
• Worked with relational database models andXMLschemas to create technical/system design documents, and developed crystal reports. Performed OLAP and ETL for storing analytical data in the database and helped the DB team in performing data analysis.
• ConductingsprintPlanning sessions, feasibility studies and Impact Analysis Risk analysis and acceptance criteria.
• Used Microsoft Excel and Microsoft Access for Data Analysis and Reporting.
• Asked detailed questions and noted the requirements to understand business rules, business process, business flow, stakeholders, and follow the SDLC standard of the business in project meeting
• Prepared requirement traceability matrices (RTMs) and managed all components of the business requirements.
• Conducted weekly and monthly meetings to review the business processes and the project progress.
• Designed and implemented basicSQL queries for QA testing and report / data validation. Set up definitions and process for test phases including Product, Integration, System and User Acceptance testing (UAT) on consumer database.
• Coordinated and prioritized outstanding defects and system requests based on business requirements.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.

Environment: Agile, MS SharePoint, Lotus Notes, PEGA, MS Project, Rational Rose, MS Visio, Android, GitHub Software, RWD (Responsive Web Design), XML, WebEx, Rational requisite pro, Clear Quest

Confidential, Newark, DE

Business Analyst

Responsibilities:

• Performed Impact Analysis on business policies; analyzed, categorized and compiled various data.
• Involved and coordinated with efforts of the developers and testers followed by the User experience team including other leads to ensure a timely delivery of artifacts for a successful release.
• Partnered with application development, QA and Business teams in planning, estimations and scheduling.
• Participated in the daily stand-ups, developed theuserstoriesand tested theuserstories.
• Participate in requirements gathering, Story time, technical discussions and user stories grooming.
• Conducting Release planning meetings, sprint meetings,scrummeetings, Demo sessions and Retrospective.
• Worked on Troubleshooting and communicated withPEGASupport team in order to resolve technical issues which require hot fix fromPEGAsystems.
• Communicated withPEGAsupport team in order to resolve technical issues which hot fix fromPEGA systems.
• DevelopedXMLschema to validatebusinessrules in the generatedXMLfiles
• As aSprintteam member participates in Epic/ Story workshops, estimations, buildingSprint backlogs and planning.
• Conducting daily stand up meetings to get live updates from the team and the Project Manager for updates such as project status, risks at early stage which would be directed towards taking take corrective / preventive actions.
• Conducting dailyscrummeetings and working with business teams on maintaining the product backlog, print backlog, features and user stories created on TFS (Team foundation Software).
• Representing asscrummasterin Change Board Meeting (GO/NO GO meeting) to migrate the fully tested code into Production.
• Product roadmap definition and maintenance to ensureBusinessvision is aligned with Operations as well asPegaProduct development
• Participated and contributed in daily scrums,Sprintmeeting andSprintprioritization and setfeatures in eachsprint.
• Conducting retrospective meetings and identifying opportunities in scope of development.
• Develop and maintain relationships with all project team members, third party service partners, and business users.
• Work collaboratively to identify solutions and resolve variance from product/application specifications.
• Working with project stakeholders like DEV, QA, BA on creating the daily and weekly status reports and sharing to all stakeholders.
• Provide support to the business team in User Acceptance Testing (UAT) phase of the project on consumer database.
• Provided training to users, and involved in conductingUATsessions to gain user confidence and approval.
• Create Screen Mock-ups/Wireframes, Prototyping,WireframeTemplates for SDLC Automation Applications (GUI based) used by Application Development Manager, Platform Integration Engineer and worked closely with UX/UI Teams.
• Designing and Defining High level Architecture which leverages the different PRPC/Pega components along with external applications/components in the Client's Technology
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT) sessions, and assisted the development of User Manuals for customers.
• Advise stakeholders about the quality of project and raise outstanding issues through established channels.
• Participate in knowledge transfer within the team and with business units.
• Involved in providing guidance for delivery of number of documents in a timely and efficient manner such as Wireframes, Style Guide, copy document, UML Diagrams etc.
• Worked with different Compliance, Fraud, Risk and Security teams to ensure their concerns and requirements were covered.
• Worked as a SME for the project to help other representatives from the User Experience team to design wireframes, mock ups,mobileapp prototypes and process flows.
• Worked with the BA team to ensureBusinessline needs were met and delivered the final product satisfied thebusinessexpectations.
• Responsible for monitoringSharePointSearch, resolving issues as needed. Utilized Best Bets and tags for enhanced searching.
• Helped the QA team in Identifying Real World Scenarios for performancetests and obtaining baseline scenarios, scripts and measurements.
• Conducted number of project meetings, release meetings, and QA status meetings for status calls.
• Provided active testing support to the testing team. Actively participated inmobileapplication releases by running test cases, test scripts revivifying defects / bugs and properly communicating and highlighting them to the required representatives.

Environment: Agile, Rational Tools, MS Visio, XML, MS SharePoint, SQL, HP Quality Center, Oracle DB, MS Office, Windows Professional, Team Foundation Software,Requisite-Pro.

Confidential, NYC, NY

PEGA Business Analyst

Responsibilities:

• Involved in working with Project Manager in planning, scheduling, and controlling projects based on schedules and requirements outlined by the business.
• Responsible for gathering requirements from users, mainly from SME’s.
• Prepared and maintained Questions Log with product owner and other SME (Subject Matter Experts.
• Daily involvement with the Waterfall Methodology software development life cycle, documenting and working through systems issues as part of a business analysis team.
• Played a major role in creating BRD, FRD, FSD documents.
• Performed GAP analysis to compare the existing system with the proposed system and documented new requirements and features.
• Requirement and Analysis and Modeling to ensure that the best practices of BPM are followed and to leverage the functionalities provided by the Tool (PEGA).
• Ensuring that IMF (Incident Management Framework) ofPEGAis being built according to the requirement specified by the Client through Knowledge Transfer and Validation Sessions withPEGA System Architects.
• Functioned as the primary liaison between the operations and the technical team and resolved process issues throughout the project cycle.
• Facilitated numerous Joint Application Development (JAD)sessions utilized for the creation of design documents and system specifications for applications.
• Used MS-Visio to document current work flows, manual processes and end-to-end processing of system interactions
• Participated in the creation of PRD (Project Requirements Document) forPEGAsystem that included definingBusiness, User, functional and non-functional requirements. Obtained approval byBusiness and IT.
• Provided new ideas and process improvement methodologies using process models andwireframe designs to showcase what can be achieved.
• Assisted with data migration to ensure the new system formats and requirements were met
• Developed and executed associated project plans and test scripts for User Acceptance Testing (UAT) and subsequent user training.
• Worked with developers to enhance performance for data loading process for the Data Warehouse systems
• PreparedBusinessContext Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development ofPegaBusiness Process Management (BPM) tool.
• Retrieved Data using SQL queries and did Data Mapping and Data analysis.
• Worked to createData MappingDocuments and worked with business to write transformation rules through SQL.
• Building customized request forms based on client-driven requirements, testing system enhancements and obtaining clientUAT testingsign-off prior to production environment roll-out
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Performed Data Analysis and data manipulation of source data from Oracle Server and other data structures to support the business organization.
• Reviewed the UAT test Results to identify defects and enhancement request from the Users.

Environment: Waterfall, MS Visio, Word, Excel, PEGA, PowerPoint, SQL, SharePoint 2010, MS Project