SUMMARY

• 12+ years of IT experience, including 3+ years of Project management experience and has driven and successfully implemented various projects for the Amex client. Also, 10+ years of Experience as an Acquisitions Manager and Operational Manager at various sectors
• As an End to End Business Analyst responsible for the Engagement of all the teams needed to implement, documentation and coordinating the project successfully.
• Strong experience in various phases of SDLC analysis, design, development, testing and implementation of various applications in Mainframe environment.
• Good working knowledge in SDLC and Agile methodology and using the JIRA and SDLC tool for the project management like Clarity.
• Responsible for hosting the daily Scrum stand - up calls. Used Kanban for tracking and managing the tasks.
• Created more than 300+Knowledge Base Articles in ServiceNow.
• Created many Master documents, Quick reference Articles and FAQ documents.
• Good working knowledge with the Service Now tool for IT service management activities.
• Good knowledge in the Financial Management and Accounting systems.
• Excellent communication skills, writing skills as well as presentation skills. Experience working with business users as well as senior management.
• In depth knowledge of the Systems Development Life Cycle (SDLC) models such as Agile, Scrum, Water Fall, Spiral.
• Broad knowledge of Test plans, Test cases and test scripts from the Requirements Document.
• Good knowledge of Oracle and SQL.
• Proficient in interacting with Stakeholders, Subject Matter Experts (SMEs), System Analysts and Technical team with excellent communication and interpersonal skills.
• Capable of managing multiple projects simultaneously.
• Exceptional problem solving and sound decision making capabilities.
• Experience in writing queries/scripts for data analysis ad QA report testing.
• Conducted successful projects with the help of teams to achieve deadlines timely and proficiently.
• Experience in User Acceptance Testing, Smoke Testing, Regression Testing Performance Testing and Functional Testing.
• Experience in conducting SWOT Analysis, Cost Benefit and ROI Analysis.
• In-depth experience in financial analysis, financial modeling, Research, Accounting, and good knowledge of Assets, Liabilities, Equities, Fixed Income and Taxation.
• Created Requirements Traceability Matrix to keep the stakeholders informed of the progress of the project.
• Strong expertise in Health Insurance Claim process, social services, Medicaid and banking.
• Belief in teamwork, dedication, and professional ethics within the working environment.
• Extensive experience in conducting Joint Application Development (JAD) sessions for project definition involving analyzing requirements, creating prototypes, user interface, database schema and system design.
• Well versed with HIPAA, Facets claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing corresponding solutions.
• Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, developing/designing diagrams such as Activity, Class, and or Sequence diagrams, and in addition to creating Business Requirements Document (BRD).
• Organized, goal-oriented, self-starter, and ability to master new technologies, manage multiple tasks while following through from start to completion.
• Flexibility in adaption to a wide range of work environments.
• Extensive experience in working in a Customer - oriented environment.
• Ability to inculcate new relevant skills with ease in a time sensitive frame.
• Experience in writing Use cases and Functional Requirement Document.
• Knowledge of ISO, Six Sigma and CSM standards.

TECHNICAL SKILLS

Databases: MS SQL, MS Access, Oracle

Languages: SQL, Visual Basic

Methodologies: Agile, Kanban, Scrum, SDLC, RUP, UML, CMM

Project Management: MS Office Suite (Microsoft Word, Microsoft PowerPoint, Microsoft Excel), MS Project

Change Management: Rational Clear Quest

Business Modeling Tools: MS Visio

PROFESSIONAL EXPERIENCE

Confidential, PHOENIX, AZ

Sr. Business System Analyst

Responsibilities:

• Responsible for hosting the daily Scrum stand-up calls and follow-up with all the Engineers and Support team.
• Responsible for scheduling Vendor calls and update those regarding the OWA upgrade process.
• Created more than 300+ knowledge Articles in ServiceNow.
• Assisted in the definition and documentation of business requirements associated with projects and system modifications.
• Worked closely with developers and a variety of end users to ensure technical compatibility and user satisfaction.
• Assessment of current processes within the organization in the area of access and identity management.
• Interacted with clients and Vendors at various stages of the product (OWA) upgrade.
• Strong experience in requirements gathering for project, organization and systems.
• Communicated with internal users as well as management and participated in the development and planning of processes to address and solve company business and systems needs.
• Worked with the project team to discover, analyze and discuss best business practices as they relate to the business requirements.
• Ensured that the projects followed appropriate standards, policies, processes and procedures of the organization.
• Extensive experience in writing user manuals and conducting User training. Hands on experience with e-learning and Content Management tools like MS SharePoint.
• Responsible for the design, configuration, testing and implementation of business system enhancements to ERP system.
• Responsible for business process mapping as well as gap analysis of business systems.
• Identified user's needs for business system improvements and communicate those needs to management and the Client (Microsoft).
• Worked with the technical lead in the review of technical design by analyzing and recommending system performance enhancements and ensuring that system designs are practical, cost justified and meets all requirements.
• Created logical and innovative solutions to complex problems by drawing up specific proposals for modified or replacement systems.
• Identified options for potential solutions and assessing them for both technical and business suitability.
• Developed technical and functional specifications for system modules, training materials and interfaces with third-party software. As a technical writer also worked on quality control, information security, customer manuals and online documentation.
• Designed complex reports and spreadsheets for both management and end users.
• Gathered and analyzed data in support of business cases, proposed projects and system requirements.
• Ensured the smooth transition of new systems from the development phase into the production environment.
• Coordinated activities between business unit and technical staff, developing new methods, policies, and procedures to meet the business needs, and acted as primary trainer in education of the business units & Conducted UAT (User Acceptance Testing).
• Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
• Provided training to new users of the system and keeping up to date with technical as well as industry sector developments.
• Developed timelines for project delivery, and managed projects and resources to successful completion.

Environment: SQL, MS-Office, MS Project, MS Visio and MS Excel.

Confidential

Sr. Business System Analyst

Responsibilities:

• Fully responsible for requirements gathering and documentation.
• Responsible for maintaining the SOC (Security) documents which were weekly, Bi-weekly and semi-Annual.
• Responsible to run the Pen test and identify the Gaps in the Security documents.
• Draft and maintain business requirements and align them with functional and technical requirements.
• Facilitated weekly meetings with Security team to document requirements and explore potential solutions.
• Responsible for hosting the client calls and daily stand-ups with the Engineering team.
• Conducted Risk Engineering to derive and execute action plans on time.
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
• Participated in various testing related review meetings.
• Used the Unified Change Management (UCM) tool, Rational Clear Quest, to maintain and track the Stakeholders requested enhancements and changes. Used Rational Clear Case, a Configuration Management tool to maintain different builds of the application with description about all changes and Versions.
• Performed Gap, Feasibility, Adaptability and Risk Analysis to identify the business critical and high-risk areas of the application.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Identified the database entities, attributes, and also finalized their multiplicity and cardinality.

Confidential, Summit, NJ

Sr. Business Analyst

Responsibilities:

• Arranged Kick off meetings with cross functional teams and departments
• Managed various reports and analyzed data
• Gathered requirements using safety databases
• Creating architecture solution flows, UML diagrams, service charters and detailed message specifications for development of messages/interfaces using SWOT methodology.
• Extensively created Business Process Modeling Diagrams/Swim Lane Flows using BPMN notations and MS Visio indicating transformations and feeds.
• Followed Agile methodology and participated/arranged daily sprints to keep the pace of task assignments and achieve desired target dates.
• Analyzed the business rules for the international user subscription and impact of localization.
• Implemented SDLC, which included requirements specifications, design, analysis and testing. Followed RUP methodology with Agile/Extreme Programming and using Rational Test Suite for various phases of RUP.
• Data archiving and Requirements Management.
• Defect Tracking with Clear Quest, Configuration Management with Clear Case.
• Involved in preparing test plan and test cases based of functional requirements using Rational Test Manager.
• Produced various artifacts e.g. Functional Requirement Specifications (FRS) and Wireframes.
• As a point person responsible for resolving business rules/conflict resolution for the development team.
• As member of system architecture team designed and reviewed user interface.
• Developed Business case and assessed the ROI.
• Created crosswalks to support list of values across enterprise for reusability and for supporting CDM.
• Perform source to destination mappings for internal systems for successful enterprise integration.
• Gather interface requirements across platforms to support business rules and HCR changes.
• Created crosswalks to support list of values across enterprise for reusability and for supporting CDM.
• Perform source to destination mappings for internal systems for successful enterprise integration.
• Gather interface requirements across platforms to support business rules and HCR changes.
• Create Requirements Traceability Matrix and support in creation of enterprise solution architecture to integrate business rules across domains.
• Created Reports Inventory application to collect and analyze information about 300+ reports. This allowed assessing an impact of various projects on reports (archiving old data, moving databases from server to server, changing fiscal period end dates, etc.). It also allowed planning to retire old reports, and identifying reports that needed improvement in performance.
• Develop interface requirement documents to support integration and end to end process flows.
• UsedCrystalReportsto develop thereportsfrom the data and display on the UI based on the templates.
• Extensively worked with batch service and downstream systems to leverage data and support system functionalities.

Confidential, Bloomington, IL

Senior Business Systems Analyst

Responsibilities:

• Designed Test Plans and Test Cases for User Acceptance testing (UAT) with the help of QA teams.
• Utilized RUP to configure and develop process, standards and procedures.
• Interfaced with business users to prepare and update Business Process Requirements for the new release of Healthcare tools.
• Prioritized outstanding defects and systems problems, ensuring accuracy and deadlines were met.
• Worked with the management for improving and giving new ideas for designing future processes of the transactions claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions using best practice model and principles and also well versed with ICD10, Facets.
• In depth knowledge of Medicare/Medicaid Claims processes from Admin/Provider/Payer side which were later part of the training program to vendors.
• Performed GAP analysis of business rules, business and system flows, user administration and requirements.
• Tracked and maintained Stakeholder requested enhancements and changes using Requirement Traceability Matrix (RTM).
• Used the Rational Unified Process (RUP) to develop the different phases of Software Development Life Cycle (SDLC).
• Prepared Business process models; used Visio to create use case diagrams.
• Designed mockup and wireframes to communicate visual data flow to the end users.
• Developed use cases, activity diagrams and sequence diagrams for a clear understanding of the vision document.
• Recommended corrective actions, if necessary, along with the progress against Development/Action Plan routinely to the Project Manager.
• Administered and coordinated User Acceptance Testing and obtain final system acceptance sign-off with the help of Program Manager.
• Wrote SQL Queries in MS Access to sort data and analyze the large set of data during project life cycle.
• Used Rational Clear Quest for defects and bug testing.

Confidential, North Broke, IL

Business Analyst

Responsibilities:

• Fully responsible for understanding business logic and designing requirements, assisting other business analysts in generating Functional Requirement specifications (FRS) and User Requirements Specifications (URS) and communication with the developers.
• Developed use cases, workflow, screen mock-ups and conversion requirements.
• Coordinated work plans between project manager and client using MS Project.
• Helped in reviewing and editing of the test scripts.
• Followed UML based methods using Rational Rose to develop use cases and activity diagrams; assisted developers in creating sequence diagrams and collaboration diagrams.
• Reviewed business process, URS, and functional requirements.
• Assisted in process modeling; conducted and participated in JAD sessions with system users; helped with design walkthroughs with stakeholders for base lining architecture.
• Created and tested scripts for the premium calculations and claim limits and deductible.
• Involved in detailing project mission, data process flow diagrams, and timelines.
• Developed Test plans and Test cases according to business requirements with the help of Mercury Test Director.
• Participated in automated regression and Non-functional test plans.
• Maintained Requirement Traceability matrix throughout the project.

Confidential, Chicago, IL

Operations Manager

Responsibilities:

• Managed day to day operations like following up with technicians, radiologists and patients.
• Analyzed and dispatched technicians based on emergency.
• Ensured in providing high quality images to the physicians.
• Meets radiology financial standards by providing annual budget information; monitoring expenditures; identifying variances; recommending corrective actions.
• Supports patient care by resolving radiology issues with physicians, radiologists, radiology technologists, and ancillary staff; improving and maintaining quality assurance program for department functions.
• Improves quality results by evaluating accuracy and quality of images; providing technical assistance; implementing new techniques, equipment, and procedures.
• Provided statistical reports by controlling the collection of treatment and clinical data.
• Provided a safe environment by monitoring radioactive exposure of staff and patients; keeping staff and patients safe. Controlling radium loading and handling techniques; maintaining radium records.

Confidential

Material Planning Engineer

Responsibilities:

• Revised entire data's backlog considering the status of every order obtained in the planning department
• Performed and implemented material calculation in the efficient way
• Supervised warehouse and stored raw materials and finished goods in systematic order
• Examined incoming supplies for any damage and returned faulty goods
• Oversaw movement of materials from production line to the warehouse and vice versa
• Moved and created space for new finished products in the warehouse
• Preparing raw materials and packaging forecasts
• Coordinating with purchase department and other departments for placing orders
• Negotiating with vendors on price, delivery time, and material quality
• Controlling inventory and ensuring neither shortage and excess of materials
• Staying current on production schedule and developing logistics strategies
• Managing work orders and coordinating flow of materials and finished products