SUMMARY:

• I am a Senior Business Analyst with over 11 years of experience in Requirements Gathering, System Analysis, Process mapping, Reporting and Documentation with strong understanding of Structured Analysis methodologies including Data Modelling, Process Modelling and Use Case Analysis.
• I possess strong analytical, logical, inter - personal and communication skills with proven track record for successfully implementing simple to complex technological solutions geared toward meeting and maximizing business efficiency.
• Experienced in Project Management, Design, Development and Implementation of ERP Systems with deep understanding of Project Management Lifecycle and Deliverables.
• Expertise in creating detailed functional analysis in conjunction with familiarities with RUP, Agile and other software development process and methodology.
• Proven track record for innovation, forward thinking and self-motivation and possess qualities like being detailed oriented, organized, self-directed and able to work in a fast paced environment.
• More than 11 years of professional experience on both Government and Commercial projects.
• Working in several international cultures provided me with a great experience in dealing with culture differences in handling teams or clients.
• Excellent analysis skills with an ability to transform the needs of business users and stakeholders into functional/technical requirements.
• In depth knowledge of RUP’s Iterative Software Development Life Cycle process.
• Well versed with Requirement elicitation techs (interactive workshops, JAD sessions, business processes modelling or reengineering) with superior organization and presentation skills.
• Unified Modelling Language (UML) analysis, including use case documentation and business modelling.
• Excellent written and oral communication skills with a results-oriented attitude
• Proactive team player with demonstrated problem solving and analytical reasoning abilities.
• Experience in management of requirements throughout the Software Development Life Cycle (SDLC).
• Skilled at performing Gap analysis, Risk analysis, and Cost/Benefit analysis, along with good knowledge of process workflow tools and techniques
• Possess reasonable understanding of different relational databases, writing simple SQL queries, creating tables, and generating reports.
• Familiar with testing tools to develop test plans / test scripts, and conducting system and user acceptance test
• Broad understanding and knowledge of Government services industry with emphasis on licensing, security, and logistics.
• As a Sr. Business Analyst I have been exposed to the full project lifecycle from requirements gathering up to application go live.
• Experienced in preparing excellent documentation on business requirements.
• Experienced in working with various tools which is used for requirements gatherings in business.
• Expertise in system design and development required for business process.
• Vast experience in Project and Operations Management.
• Wide knowledge in re-engineering concept.
• Experienced in Project Management, Business Analysis, Business Modeling, and Data Modeling.
• Experience includes:
• Stakeholder Management: goal setting, agreement of deliverables and management of stakeholder expectations.
• Requirements Gathering: via process stapling, stakeholder interviews, workshops, storyboarding, mock-ups design, in order to producing business Requirement specifications (Software requirement Specification SRS, BRD, FSD).
• Business Process Modelling and simulation of process flows (BPMN, EPC).
• Functional modelling (Use cases).
• Identify possible options for solutions for clients
• Create innovative solutions to problems presented by clients
• Coordinate and oversee UAT activities for given projects

BUSINESS ANALYSIS TECHNIQUES & TOOLS:

• Acceptance and Evaluation Criteria
• Backlog Management
• Balanced Score card
• Benchmarking and Market Analysis
• Brainstorming
• Business Capability Analysis
• Business Case
• Business Model Canvas
• Business Rules Analysis
• Collaborative Games
• Concept Modeling
• Data Dictionary
• Data Flow Diagrams
• Data Modeling
• Decision Analysis
• Decision Modeling
• Document Analysis
• Estimation
• Financial Analysis
• Focus Groups
• Functional Decomposition
• Glossary
• Interface Analysis
• Interviews
• Item Tracking
• Lessons Learned
• Metrics and KPIs
• Mind Mapping
• Non-Functional Requirements Analysis
• Observation
• Organizational Modeling
• Prioritization
• Process Analysis
• Process Modeling
• Prototyping
• Reviews
• Risk Analysis and Management
• Roles and Permissions Matrix
• Root Cause Analysis
• Scenarios
• Scope Modeling
• Sequence Diagrams
• Stakeholder List, Map, Personas
• State Modeling
• Survey or Questionnaire
• SWOT Analysis
• Use Cases
• User Stories
• Vendor Assessment
• Workshops
• Tools
• ARIS Process Analysis
• Mega
• Rational Rose (UML).
• Microsoft Office (MS Word - MS Excel - MS Access - MS Project - MS Visio).
• Justinmind
• Axure
• Balsamiq
• Bizagi Process Modeler

PROFESSIONAL EXPERIENCE:

Confidential

Senior System Analyst - Team Leader

Responsibilities:

• Defining the business needs
• Eliciting goals and competitive product analysis
• Mapping as is (current) state and to be (future) state processes and process
• Defining solution scope
• Determining solution approach
• Conducting strategic plan development for the organization
• Defining success metrics for the organization and aligning them with the strategic direction of
• Understanding how workflow is used to implement changes in process reengineering
• Planning the analysis work for the project(s)
• Scoping the project — understanding a business case, creating and maintaining the Requirements scope for a project(s)
• Elicitation: Eliciting and analysing the business problem or opportunity and understanding the true
• Requirements management and communication: Engaging the project team, sponsors, and Stakeholders to keep them informed of project progress, scope alignment, changes to the scopeAnd the explanation of requirements
• Requirements analysis: Classifying and prioritizing requirements in order to develop the Solution
• Developing transition requirements — moving from planning into implementing andUnderstanding all that implementation entails
• Solution assessment and validation: Assessing which of the potential solutions best fits the Business need and assessing the performance and effectiveness of the solution
• Verifying that the solution addresses the need and helps the business reach its goals

Confidential

Senior IT Business Analyst

Responsibilities:

• Reviews, analyzes, and creates detailed documentation of business systems and user needs (SRS, BRD…), including workflow, program functions, and steps required to develop or modify computer programs.
• Defines, develops and implements quality assurance practices and procedures, end user test plans and other QA assessments.
• Provide consultative, technical, and staff support; also define and integrate the process, methodologies and tools to be used, as well as the roles and responsibilities of project stakeholders, teams, and project managers.
• Support Services Sector - Service Improvement and transformation
• Smart Government - Service Improvement and transformation
• Customer Profile transformation & Re-Engineering
• Conduct departments & services readiness assessment
• Capture the services dependency & determine AS IS processes domain context & problems.
• Produce the Services & process To Be by achieving the customer chain of values approach, streamline the business
• Automate the service lifecycle submit, execute, delivery
• Manage the integration with the internal & external applications
• Manage the data migration when it is needed.

Confidential

Sr. Business Analyst & Consultant

Responsibilities:

• Guide the process in planning & upgrading the database & system.
• Gathering the system requirements.
• Conducting the (AS IS) process analysis regarding to the existing system(s).
• Conducting the (TO BE) process analysis regarding to the requirements and business needs.
• Estimating the time & plan for the implementation with system vendor company.
• Guide Implementation of the system as a point of contact on behalf of Confidential .
• Supervise the operations of migrating Confidential ’s data from / to the new system.
• Supervise Delivering quality system to Confidential on time.
• Identify ‘bugs’ in system.
• Work to a Quality Assurance (QA) standard.
• To support the employee system life-cycle

Confidential

Sr. Business System Analyst

Responsibilities:

• Reviews, analyses, and creates detailed documentation of business systems and user needs (SRS, BRD…), including workflow, program functions, and steps required to develop or modify computer programs.
• Defines, develops and implements quality assurance practices and procedures, end user test plans and other QA assessments.
• Provide consultative, technical, and staff support; also define and integrate the process, methodologies and tools to be used, as well as the roles and responsibilities of project stakeholders, teams, and project managers.
• Automated 101 Municipal business services include business licensing, Building permits, rental contracts, and Public health services.
• These services provided to the citizens and business, to be offered online through an internet facing gateway.
• Identified clearly customer needs and expectations using Storyboarding and UX modelling, then developed the SCO mind map for all the service.
• Followed the Customer Expectation Management Method to analyse the current state model, and created the risk assessment profile that informs the future state.
• Discovering Process Improvement opportunities, and Identify Actions that will reduce process inefficiency.

Confidential

Business Analyst / Projects Coordinator

Responsibilities:

• Coordinating and directing technology project development.
• Estimate project costs, as well as implement and plan.
• Supervise multiple projects and deadlines.
• Organize and develop sales presentations & meetings.

Confidential

Business system Analyst

Responsibilities:

• Gathering the client’s requirements.
• Doing the (AS IS) analysis regarding to the client’s existing system.
• Doing the (TO BE) analysis regarding to the client’s requirement and needs.
• Estimating the time & plan for the implementation at the client’s side.
• Implement the system at the client side and train clients on site as required.
• Deliver quality software to client on time.
• Identify ‘bugs’ in system.
• Work to a Quality Assurance (QA) standard.
• To support the client software life-cycle
• To develop software using Microsoft tools
• Design the integration between the company software and the client’s accounting and payroll systems.
• Supervise the operations of migrating client’s data from / to the company software.
• Guide the team in planning & upgrading the database & software for the client.
• Liaising closely with the client at the design stage to answer questions and make sure that the design meet the requirements
• Design the software architect needed to integrate with other systems existing at the client side.
• Develop the customized requirement that facilitate the Officers Administration.
• Customize report modelling that fits the Officers Administration.
• Test the software compatibility with IDTECK hardware.
• Implement & Deploy the software modules.

Confidential

Business Analyst & Database Developer

Responsibilities:

• Liaising closely with a customer or client at the design stage to answer questions and make sure that the design meet the requirements
• Producing a design that will be attractive to the target user, has a logical navigation system and has all the features required
• Modify existing databases and database management systems or direct programmers and analysts to make changes
• Test programs or databases, correct errors and make necessary modifications
• Plan, coordinate and implement security measures to safeguard the database files and the data against accidental or unauthorized damage, modification or disclosure
• Specify users and user access levels for each segment of database
• Develop data model describing data elements and how they are used, using pen, template or computer software
• Develop methods for integrating different components so they work properly together, such as customizing stored procedures to fit specific requirement
• Select and enter codes to monitor database performance and to create production database
• Write and code logical and physical database descriptions and specify identifiers of database to management system or direct others in coding descriptions
• Review workflow charts developed by programmers to understand tasks computer will perform, such as updating records
• Revise company definition of data as defined in data dictionary