SUMMARY OF QUALIFICATIONS:

• 7 years of overall professional experience as a Business Analyst with strong UML Designing, Quality Assurance experience.
• Experience in Finance, Retail and Telecom industries.
• Excellent experience in Requirements Gathering, Interviews, JAD Sessions.
• Expertise in documentation of Business Requirement Documents, Functional Requirements Specifications FRS and Test Strategy Documents.
• Worked extensively on Process Modeling, Gap analysis, Impact Analysis.
• Proficient experience in working in Waterfall and Agile methodology environments.
• Proficient in designing Use case narratives, Activity diagrams, Use case diagrams, Workflow diagrams, Class diagrams, Sequence diagrams, Collaboration diagrams, Swim lane diagrams.
• Facilitated Scrum meetings, Defect Triage meetings, Sprint Review meetings as a part of Agile Methodology.
• Strong expertise in Software Development Life Cycle SDLC , Software Test Life Cycle STLC , QA Standards and Mobile Application Testing.
• Experience with defect-tracking tools like Quality Center, VersionOne.
• Expert in Black Box Testing, Regression Testing, Backend and Frontend Testing, Functionality Testing, User Acceptance Testing UAT , Integration Testing and System Testing.
• Highly proficient in preparation of Functional and Non Functional requirements, writing and executing Test Strategies, Scenarios, Test Cases, Execution of the Test cases and Defect Tracking.
• Strong knowledge of Structured Query Language SQL .
• Excellent interpersonal and teamwork skills for sharing information resolving problems across team members.
• Versatile team player with excellent communication and interpersonal skills and exceptional ability to quickly master new concepts and technologies.

TECHNICAL SKILLS:

• Methodologies: Waterfall, Agile, RUP, V-Models
• Business Modelling Tools: MS Visio, MS Project, UML, Rational Requisite Pro
• Defect Tracking Tools: Version One, HP Quality Center, ALM 11.0, Test Director, Blue Print
• Languages: C, Java, PL/SQL, UNIX
• Web Technologies: HTML, DHTML, XML, JavaScript
• Database: MS Access, MY SQL, MS- SQL Server 2005, Oracle 9i/10g/11g, TOAD
• Operating Systems: Windows Vista/98/2000/2003/XP, Linux RHEL 4.0, UNIX

DETAILED PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Analyzed, documented and managed all project requirements and changes to requirements throughout the software development lifecycle using VersionOne.
• Assisted project manager with Microsoft Project for organizing and administering schedules, resources and team efforts.
• Created use case narratives, activity diagrams, use case diagrams using Visio.
• Managed project templates, Use Case project templates, requirement types and traceability relationships in VersionOne.
• Modelled the information and then came up with the requirements prioritization.
• Groomed the product backlog by screening out multiple versions of user input.
• Responsible for conducting JAD sessions with business and technical units to resolve issues and impediments.
• Facilitated the daily stand up meetings, sprint planning sessions, retrospective meetings and managed the project development.
• Assisted QA team in assembling, evaluating, and reviewing testing strategies and test plans.
• Performed Unit testing, performance testing regression testing and gave feedback to the team on the application performance on both android and iOS mobile platforms.
• Point of contact for all the teams in CCR implementing the new agile methodologies to help in knowledge transfer for VersionOne tool.
• Created a product backlog in VersionOne at the Feature Group level and maintained the user stories for any requirement changes or enhancements.
• Performed as SME on any publishing issues and acted as Level 1 support.
• Involved with developing of Project Status Matrix for weekly evaluation of project status.
• Develop User Manuals, and Training Manuals as per Project Specifications and timelines.

Environment: MS Visio, MS Project, Java, Oracle10g, VersionOne, MS Excel, MS Word.

Confidential

Sr Business Analyst

Responsibilities:

• Gathered user and business requirements through interviews, walkthroughs and surveys.
• Conducted one to one interviews with Portfolio Manager to gather Business Requirements and was involved in the documentation of Business Requirement Documents
• Facilitated JAD sessions with the Business Users to capture Business requirements.
• Prepared workflow use-case diagrams and analyzed AS IS and TO BE scenarios, designed new process flows and documented the business process and various business scenarios.
• Assisted the Project Manager in setting realistic Project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations
• Identified business risk, baseline acceptance criteria, and deliverables.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML Unified Modeling Language methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Scheduled meetings with developers, SAs System Analyst and testers to collaborate resource allocation and project completion using MS Project.
• Identified different test scenarios from Test Strategy Documents.
• Responsible for preparing and executing the Test Cases for different reports.
• Prepared Test Data for the Test Cases.
• Uploaded Test Scenarios and Test Cases in HP Quality Centre.
• Created different users and assigned different responsibilities for particular users for testing purpose.
• Responsible in reviewing of team's test cases.
• Involved in testing of both positive and negative scenarios. Also responsible for Smoke Testing, Functional testing, Regression Testing, End to End testing, System Testing and Performance Testing.
• Generated Test Results and reports after executing the Test Cases.
• Tracked and reported defects in Quality center.
• Worked closely with IT team to discuss the functionality issues and helped them in solving the bugs.
• Engaged with Database Testing and reporting by using oracle as backend.
• Given extended support to UAT testing in order to resolve user queries in production environment.

Environment: MS Visio, MS Project, Oracle Application, Oracle10g, ADF Forms, HP Quality Center, MS Excel, MS Word.

Confidential

Business Analyst

Responsibilities:

• Conducted Gap Analysis by identifying existing capabilities, documenting the enhancements to meet the end state requirements.
• Suggested measures and recommendations to improve the current application performance.
• Facilitated JAD session with management, SME, users and other stakeholders for open and pending issues. Helped the web technology team in website development.
• Worked with the customer service team teller group in knowing what they required to have an effective and efficient customer interaction platform.
• Identified the Pain points, Process improvements and work around in the existing Business process and provided solutions.
• Drafted additional questions that will need to be added to the MORE questionnaires and that will need to be asked of the Service Provider as part of this project.
• Worked on derivatives, mortgage backed securities, bonds by using financial software which were custom made.
• Assisted the Project Manager in managing project resources and project timeline using MS Project.
• Worked with the System Architect to evaluate the system and successfully integrate the transaction.
• Worked on their online retail banking application.

Environment: MS Visio, MS Project, UML, SQL, UNIX, HP Quality Center, MS Excel, MS Word.

Confidential

Business/Quality Analyst

Responsibilities:

• Functioned as the primary liaison between the Business, Developers, and Testers throughout the Project Cycle.
• Prepared workflow use-case diagrams and analyzed AS IS and TO BE scenarios, designed new process flows and documented the business process and various business scenarios.
• Lead and actively participated in the development of detailed requirements, Interviewed Clients and defined the Functional and non-Functional requirements.
• Captured the Existing Screens, Views and Developed TO BE Screen Mock ups.
• Suggested strategies to improve Usability and user friendliness of the system to make it more efficient and streamlined.
• Identified and Created Use case Narrative templates, Business Process flow diagrams using MS Visio.
• Closely monitored development team to make sure, the software application fits within the architecture and behaves as required.
• Defined, managed and coordinated the testing process to ensure successful and consistent testing activities.
• Coordinated all the phases in requirements review, design review and test case reviews.
• Executed various SQL Queries to perform the backend testing.
• Involved in test data identification and preparation.
• Performed validation on different test environments QA, UAT and PROD environments.
• Testing app with different interface like web interface, Device interface .
• Familiar with iPhone application Dev centre Adding devices and provisioning files .
• Involved in preparing Requirements Traceability Matrix.
• Co-ordination with Development Team Business team.
• Involved in Defect triage meetings and Test Reporting.
• Facilitated Sprint Planning, Scrum and stand-up meetings as part of agile methodology.
• Maintained the traceability between System Requirements and Test cases.

Environment: MS Visio, MS Project, Java, Oracle, ALM 11.0, MS Excel, MS Word.

Confidential

IT Engineer

Responsibilities:

• Designed and developed Project document templates based on SDLC methodology
• Built UAT test cases based on Use Case documentation.
• Created test scenarios based on Detailed Analysis documentation.
• Wrote SIT test cases and executed the same.
• Performed Smoke/Sanity, Integration and Functionality testing.
• Responsible for end to end Application testing including Mobile Handset Interface Front-end and Database Back-end .
• Performed all the responsibilities on different Nokia Mobile Handsets E60, E71, E71i and E90.
• Tested the whole application in English, Portuguese and Spanish.
• Reporting and Tracking Defects in Mercury Quality Center.
• Worked closely with Developers and other Team members in resolving Defects/Issues.
• Modified Test cases based on the Implementation Changes.
• Prepared Status Reports and updated the same to Onsite Coordinators.
• Prepared a Document explaining the complete flow of the front end application.
• Took part in Knowledge Transition Sessions.

Environment: Siebel, Oracle 10g, Eliad XML, Symbian OS v9.2, S60 Rel. 3.1