PROFESSIONAL SUMMARY

• Described and defined the business process, identified process improvement opportunities, and implemented the software tools that support and control the business process.
• Led overall direction and guidance to the team BA, PA, SA, and Architects to define requirements, both business and technical, throughout the project lifecycle.
• Interacted with the organizational stakeholder community to understand their needs and requirements. Then, translated these requirements into systems, processes, and tools, to ensure stakeholder satisfaction.
• Skilled in requirements analysis, technical/business specifications, business and functional requirements management, validation, software testing, training, methods and process workflow documentation, legal and corporate compliance, and project management.
• Used techniques to gather and document requirements including: process flows, use case development, interviews, workshop facilitation all levels including management , and investigation of current state existing systems and/or processes .
• Provided internal control structures and procedures for documentation and software Quality Control that met or exceeded requirements,
• Established a quality control process for software testing, which resulted in improved testing procedures, better defect analysis, traceability, separation of duties, and compliance with legal and corporate requirements.
• Successfully managed concurrent projects and multiple team members.
• Demonstrated excellent written and oral communication skills.
• Strong organizational and follow-through skills with strong attention to detail.
• Demonstrated flexibility, self-discipline, and ability to work independently, as well as an excellent team member.
• Ability to work effectively with multiple project/program managers and clients.
• Documented, tracked, and managed issues, risks including timely update of issue/risk logs, facilitating development and documenting risk mitigation plans, facilitating development and documenting issue resolution action plans, providing status on issues/risks to Project/Program Managers.
• Assisted project and program managers in creating and maintaining project planning documents and reports.
• Supported project metrics analysis, team communication, resource planning, risk analysis, report generation, and documentation control.
• Performed a complete range of standard administrative duties by utilizing appropriate applications to prepare and distribute correspondence, status reports, minutes, numerical data, tracking of project assignments, charts and forms in an accurate manner.

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Started gathering requirements and process engineering for a COTS SOW and RFP for the DNR project Land Ownership Tracking System LOTS . Project not approved to continue work.

Confidential

Project Manager

Served as a direct line supervisor of business solutions projects in support of MES Manufacturing Execution System CoE Center of Excellence for their business segment: Healthcare IT Process Excellence. Managed both internal MES CoE projects and supported the GSC Global Supply Chain Operations and BI Business Intelligence projects, as required. Also lead the release management team during MES CoE platform releases.

Confidential

Senior Business Analyst

• Served as the Information Technology IT liaison to functional business process owners, translated and prioritized requirements for project and maintenance work. Led overall direction and guidance to the team in relation BA, PA, SA, and Architects to define requirements, both business and technical.
• Selected appropriate techniques for the elicitation of detailed requirements. Specified and documented business requirements, defined business process flow and collaboration, and provided consultation, as required, through the project life cycle. Facilitated JAD sessions and collaborated with the Testing/QA team.

Confidential

Business Manager

Directed activities to develop a new product market research, content creation, and production and the marketing process for it website development and content, direct mail, and retail sales .

Confidential

Student

Implementation Project Manager: 250 hour /16 week certificate program.

Confidential

Student

Introduction to Computer-Based Systems and General Biology

Confidential

Institutional Analyst

Primary role was to obtain funding for the client by working as a facilitator and a representative between the client and financial resources.

Confidential

Business Analyst

• Project Management Office PMO
• Gathered, refined, and documented requirements.
• Created current and future state process models and workflow diagrams with business and IT partners using Visio and formal process modeling techniques.
• Formally presented process improvements and provided user training.

Confidential

Application Implementation Center AiC

Business Analyst

Confidential

• Analyzed and documented details such as screen element names/types, presentation, states, user action, system response, messages and report data elements.
• Gathered, refined and provided evidence of requirements.
• Conducted Feasibility Analysis with Customers, Developers, Subject Matter Experts SME and Users to determine cost, time, resources, and other constraints.

Technical Writer

Confidential

Created user and process guides for methods, techniques, best practices, and tools designed to improve program and project execution and competency.

Information Architect/Technical Writer

Confidential

• Developed and maintained a single source of expertise for design, development, and support of enterprise databases and related technologies.
• Performed data analysis, document creation, and maintenance.

Confidential

Technical Writer

• Global Material Capacity Control GMCC
• Created an extensive 400 pages document for User Acceptance Testing UAT and general user reference.

Confidential

Solution Architect

• Enterprise System Management ESM
• Responsible for two projects:
• Created a process for document storage and retrieval
• Established a Quality Control process
• Created document templates, process flow charts, reference documents, and trained personnel process affected about 90 users .
• Maintained test environment and conducted unit testing.

Confidential

Publishing Department

Various positions: Project Manager, Business Analyst, Technical Writer and Editor