SUMMARY

• 7 years of professional experience as a Business System Analyst in Insurance Industry.
• Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases.
• Excellent in Developing and evaluating business process Models.
• Expertise in teh use of tools such as Caliber RM, Rational Rose, Requisite Pro, Starteam, Test Director
• Expert in teh Property, Casualty, Annuities, Life Insurance, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS
• Proven success as a business analyst through teh years, providing a well - balanced understanding of business relationships, business requirements, and technical solutions.
• Strong experience in RUP Business Modeling process.
• Proven expertise in creating test plans, UML diagrams, flowcharts, screen mockups and systems requirements specifications.
• Developed teh workflow to produce teh output for teh user in Pega Systems using html.
• Teamed up wif both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements
• Experience wif insurance administration systems included Actuarial, Policy Application, Eligibility, Enrollment, Underwriting, Reinsurance, Claims, Billing, and Payments.
• Involved in capturing and maintaining business and technical requirements as well as capturing and analyzing process of teh DB project, which was developed in XML environment.
• Financial Services Group (formerly Cybertek) clients primarily utilizing teh CyberLife insurance application as well as Wealth Management Accelerator (formerly Vantage One). Both applications are written in COBOL and Assembler accessing data from DB2 databases and VSAM files
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a business analysis methodology for application functionality designs using IBM’s Rational Rose.
• Excellent knowledge of Enterprise Portfolio Management systems like Clarity, PlanView and MS Project Server.
• Excellent in Developing and evaluating business process Models.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Professional experience in business analysis, operations management and development, design, documentation and testing.
• Advised management on improvement strategies, Competitive & Profitability Analysis.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.

TECHNICAL SKILLS

• OOAD (OOA/OOD)
• RUP
• UML
• SDLC
• Waterfall
• QA
• MS Access
• SQL Server
• MySQL
• PL/SQL
• Oracle DBA
• DB2. Windows 98/2000/XP basic UNIX
• HTML basic DHTML basic XML
• MS Office Suite-Excel Macros
• Project
• Visio
• Adobe Photoshop
• Flash
• Rational- Rational Rose
• Rational XDE
• DOORS
• Cobol
• RequisitePro
• CaliberRM
• Crystal Reports various NIKU products
• C
• C++
• Sharepoint
• Docushare
• BASIC
• Intermediate level-Visual Basic

PROFESSIONAL EXPERIENCE

Confidential, Solana Beach, CA

Business System Analyst

Responsibilities:

• Played key role in System Development Life Cycle Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation to has teh outputs of project dealt wif teh automation of correspondence directed to Insurance policy owners.
• Executed all aspects related to employee health insurance, worker's compensation, life insurance, long/short term disability, employee discount/store benefits including company events coordination.
• Wrote Business Cases for teh Stakeholders to understand teh functioning of teh new Underwriting System.
• Responsible for developing annual and mid-year operating budgets by underwriting departments.
• Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for company’s reinsurance broker.
• Worked on Regulatory Reporting (RRD) Data Warehouse for compiling Workers Compensation statistical reports to external regulators and states.
• Insurance experience includes Personal and Commercial Property and Casualty Insurance wif strong Homeowner insurance experience,Reinsuranceand Auto Insurance.
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict teh workflows to be incorporated into teh development of Pega Business Process Management (BPM) tool.
• Involved wif teh technical team in understanding teh XML file format required for Split loss process and Billing process.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Functional knowledge of various modules of Insurance like channel management, policy servicing, claim management, underwriting,reinsurance, and finance.
• Establish documentation for Agile methodology for implementation wif a very water-fall-centric development team.
• Interacted closely wif End users from Underwriting & Claims teams and SMEs to understand and gather teh business needs and requirements.
• Acted as primary liaison between teh client departments and teh Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Managed teh day-to-day progress of product strategy and full life cycle product development/deployment of entire application including RSS and XML news feeds.
• Established a Business Analysis methodology around teh Rational Unified Process.
• Created UAT plans wif several test cases for each project to ensure dat teh system runs smoothly after teh proposed enhancements or changes has been made.
• Involved in designing and developing Data Models and Data Marts dat support teh Business Intelligence Data Warehouse.
• Reviewed teh data model and reporting requirements for Cognos Reports wif teh Data warehouse/ETL and Reporting team.
• Conducted user interviews, gathered requirements, analyzed teh requirements by using Rational Rose, Visio and Requisite pro - RUP
• Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is TEMPeffective, efficient, standardized, coordinated, and integrated.
• Responsible for special projects requested by company management orreinsurancebroker involving analyzing underwriting revenue and financial performance for company’sreinsurancebroker.
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Use of data transformation tools such as DTS, SSIS, Informatica or DataStage.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Authored various Use Cases and Activity diagrams, Sequence diagrams using Rational Requisite Pro and used UML methodology to define teh Data Flow Diagrams (DFD).
• Used Test Director and Mercury Quality Center for updating teh status of all teh Test Cases & Test Scripts dat are executed during testing process.
• Documented and delivered Functional Specification Document to teh project team.
• Conducted JAD sessions for communicating wif Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.

Environment: Mainframes, COBOL, JCL, Db2, Oracle, SQL, Java, J2EE, SOAP, Rose, MS Word, MS PowerPoint, MS Excel, MS Visio, LoadRunner, Mercury, WinRunner

Confidential, Winston Salem, NC

Business Analyst

Responsibilities:

• Gathered, analyzed, documented business and technical requirements from both formal and informal sessions and validate teh needs of teh business stakeholders.
• TEMPEffectively and efficiently underwrite life insurance eligibility
• Performed Cost benefit, ROI and ROM studies
• Executed all aspects related to employee health insurance, worker's compensation, life insurance, long/short term disability, employee discount/store benefits including company events coordination.
• Conducted user interviews and documented business and functional requirements.
• Manage assigned client portfolio, including transactional processing, follow up, and securing reinsurancerecoveries, collateral, and timely and accurate system entry of all assigned client activity.
• Created project WBS (work breakdown structure), allocated resources to projects and project activities in PeopleSoft and Clarity (project & portfolio management tool)
• Developed and configured software for whole life, universal life and variable life insurance products; estate and business planning; ‘Quote-In-A-Box’ Structured Settlements and annuity systems
• Conducted User Acceptance Testing (UAT) and documentation of Test Cases.
• Expertise in designing and developing Test Plans and Test Scripts.
• Used MS Office for creating Vision, Use Cases, and Supplementary Specification Documents.
• Completed teh documentation of Claims Scenario’s for teh source system
• Analyzed teh existing claims process and specific business rule logic will be applied in teh ACP model.
• Created technical impact documents, data mapping documents and defines ACORD mappings for various interfaces based on knowledge of business needs and working closely wif senior department managers and key department members wif limited supervision.
• Developed, implemented, and maintained a data Quality Assurance workflow across allReinsurance Program lines.
• Structuringreinsurancesolutions for clients' property, professional liability, transactional, and surety reinsuranceprograms
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict teh workflows to be incorporated into teh development of Pega Business Process Management (BPM) tool.
• Developed prototypes for teh UI and also helped in development of screen navigation flows.
• Involved in testing teh conversion of teh application into web application using XML web services.
• Participated in requirements meetings, writing requirements in CaliberRM, converting requirements from Caliber RM to HP Quality Center
• Helped in teh implementation of MS share point 2007 in teh company, as a document handler.
• Created Business process workflow diagrams using IBM business process modeler
• Extensively used Ms SharePoint a content management platform, for managing content across teh organization wifin a shared repository.
• Developed use cases, data mapping, screen mockups during teh functional specifications.
• Designing test scripts for testing of Claims in Development, Integration and production environment.
• Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business (Fire, Auto, Commercial)
• Developed detailed Test plan, Test Cases, Test scripts for testing teh functionality, GUI and security testing.
• Documented teh Use Cases and prepared teh Use Case, Activity, Logical, Component and Deployment views using MS Visio and Rational Rose for a clear understanding of teh requirements by teh development team.
• Applications tested were integrated to mainframe Vantage system which included business applications for new sales, policies, quotes, and web based applications.
• Developed teh Wire Frames, User Interfaces, AS-IS and TO-BE flows and teh Use Cases to encapsulate teh information wif ease.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Created DTS Packages for migration of data between MS SQL Server database and other databases like MS Access, MS Excel and Flat Files.
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Involved wif all teh phases of Software Development Life Cycle (SDLC) methodologies throughout teh project life cycle.
• Served as conduit for managing system requirements between teh business and teh software development team.
• Queried database using SQL
• Worked directly wif users of teh Multi-Channel Desktop to gather and document their business requirements. Followed up wif teh users to test teh implementation, achieved sign-off and continued to move teh system toward go-live.
• Migrated Data from MS Excel to SQL Server Reporting Service Using DTS and SQL loader utilities.
• Worked hands on wif teh Multi-Channel Desktop to test it to ensure it meets teh business requirements.

Environment: Windows XP Professional, Win Runner, Load Runner, Caliber RM, Oracle9i, MS Access 2000, MS Excel, RUP, Oracle, UML, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest 2002, XML, MS Office suite, MS Visio 2003.

Confidential, Bloomington IL

Business Analyst

Responsibilities:

• Participated in Requirement elicitation from teh business stakeholders and preparing BRD (Business Requirement Document) and FRD (Functional Requirement Document)
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance
• Created Use Cases, Use Case diagrams, Activity diagrams using MS Visio.
• Researched and processed complicated excessreinsuranceclaims.
• Attended regular JAD sessions wif sponsors/stakeholders to get a better understanding of teh Business Case.
• Worked closely wif teh Business Case Coordinator and teh project team to perform financial Analysis and document teh benefits of teh new Business Case/Proposal as well as any risks associated wif teh approach chosen.
• Assisted in giving high level presentation of teh detailed Business case to teh DC-4 Management Team.
• Also assisted in documenting Cost Benefits Analysis based on DC-4 guidelines including benefits, risks issues and dependencies.
• Ongoing training wif audit results, Filing, collecting and posting ofReinsuranceclaims, prepare disclosures and update reports for Client Services Director.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Health Insurance, Auto Insurance and Crop Insurance
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Acted as a change liaison between teh Project Teams and teh Change Advisory Board (CAB)
• Created CAB agendas and submitted to CAB for review.
• Created Mapping Documents, Report Mockups and modified existing report mockups as to CMS requirements and finalized for development
• Financial Services Group (formerly Cybertek) clients primarily utilizing teh CyberLife insurance application as well as Wealth Management Accelerator (formerly Vantage One). Both applications are written in COBOL and Assembler accessing data from DB2 databases and VSAM files.
• Created teh SQL scripts for demonstrating teh prototypes and for verifying teh result sets
• Attended CAB meetings wif Project Managers where they give updates on any changes dat are going on in their projects and also request more funding if there is a change in scope, timing or resources.
• Aided management in standardizing web applications by preparing GUI standards and recommending alternatives for in corporation in a phased, iterative manner.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions
• Developed departmental reporting process for tracking monthlyreinsuranceclaims activity.
• Worked on several mainframe based applications running on an AS/400 platform.
• Worked wif teams of programmers working on a variety of projects including Universal Life.
• Created Architectural Approach Documents (AAD) and Solutions Definition Artifact Package templates (SDAP) and routed to teh Project team for completion and tan forwarding to stakeholders for their review and approvals.
• Performed quality checks on work efforts to make sure dat all teh artifacts and deliverables are uploaded into teh Architectural Approach Document (AAD) and teh Solutions Definition Artifact Packages (SDAP) in a timely manner.
• Created and updated teh RACI charts.
• Documented quality findings and getting back to teh systems team for corrections and updates.
• Worked closely wif project managers, project coordinators and projects planners and filled in teh gaps whenever teh need arose.

Environment: MS-Office, SharePoint, Mega, Test link, Primavera, DOORS, MS Visio

Confidential, Worcester, MA

Business Analyst

Responsibilities:

• Analyzed clients systems and business processes.
• AssistReinsuranceAdministration inreinsuranceof policies.
• Provide support across different domain areas such as Auto Assignment, Payments, Claims Documentation, and Appointment Logs, Auto Estimations, Fire Claims etc.
• Analyzed teh business rules for Auto claim assignments throughout teh US, so as to has balanced work load for all teh claims reps.
• Preparedreinsurancecession statements, uploads, and settle accounts for domestic and international companies as specified by treaties.
• Worked on an application dat took care of online account services which included Bill paying, checking teh bill history, changing customer profile, ordering auto insurance ID cards Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Worked on UAT testing and took signoff from teh Commercial line of Property & Casualty business users. Extensive involved in analysis of data elements from worker's compensation dat includes various premium components and its calculations, loss amounts & claim counts.
• Responsible for Commercial Insurance Standards rating and risk factors for Auto and Garage commercial insurance.
• Responsible for GUI Design Sessions wif Usability Team and UML modeling for IT team.
• Teamed up wif both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements
• Applications tested were integrated to mainframe Vantage system which included business applications for new sales, policies, quotes, and web based applications
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Health Insurance, Auto Insurance and Crop Insurance
• Created various mockups to indicate teh changes to teh current receipts as a result of teh enhancements.
• Designed and developed an XML product key generation system dat allowed for conditional access to features based upon customer purchase levels, while maintaining a unified deployment.
• Developed and maintained Service Oriented Architecture (SOA) governance process costing models and metrics ensuring architecture compliance.
• Represented teh business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
• Worked extensively wif MS Excel and MS access
• Translated high level business / data requirements into Process, Workflow, and Data Flow Diagrams using Rational Rose / MS Visio / BPMN towards facilitating clear understanding of teh business process.
• Used BEA (BPM Tool) to map Process flows and migrated Visio Process flows into BEA Tool.
• Conducted UAT (User Acceptance Testing) to make sure dat all teh user requirements are catered by teh application. Designed and developed Use Cases and UML models using Microsoft Visio. Was responsible for requirement managing and database design and implementation of star-schema, dimensional data warehouse using Erwin. Extensively Used ETL to load data from different databases and flat files to Oracle. Created job schedules to automate teh ETL process. Extracted data from Oracle database wif MS Access, and performed SQL query, data analysis and verification.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration wif teh help of Subject Matter Expert.
• Participated in creating custom site templates and list templates for developing web part pages for teh portal using SharePoint Portal Server 2003.
• Used Test Director and Mercury Quality Center for updating teh status of all teh Test Cases & Test Scripts dat are executed during testing process.
• Conducted JAD sessions for communicating wif Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.

Environment: MS-Office, Primavera, Quick Test Pro, SQL, Rational Requisite Pro, Rational Rose, MS Visio, Mainframes, People Soft, Business Intelligence (BI), Data Management, Data Mapping