SUMMARY

• Results - driven, versatile consultant with over 8+ years’ experience as a Business Analyst.
• Experienced in analyzing business requirements at different stages of software development life cycle (SDLC) models such as Agile, Scrum, Waterfall, and RUP.
• Excellent knowledge of various policy administration & industry standard tools such as Guidewire Policy Center, Duck Creek and ACORD standards with insurance laws, regulations and company policies.
• Performed GAP analysis and Requirements Traceability Matrix (RTM), and proficient in creating and documenting use cases.
• Conduct Joint Application Development (JAD) sessions and work closely with stakeholders and Subject Matter Experts (SMEs).
• Strong understanding of Project Management tools, and ability to understand internal and external business problems.
• Strong understanding of data process flow and data mapping.
• Communicate the business requirements and data mapping in technical terms to the ETL developers using Informatica.
• Able to write detailed requirement specifications for IT solution delivery with a significant Business Intelligence focus.
• Strong understanding of data segregation and data visualization.
• Understanding in solving complex business requirements in BI by designing data models, data processing logic, and UI.
• Write use cases, business rules, and other artifacts such as swim lane diagrams, activity flow diagrams and data flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirements.
• Able to embrace and understand the change process and elaborate the change process thoroughly.
• Conduct user acceptance testing (UAT) on behalf of end users.
• Completetasksindependentlyorwithminimumsupervisioninadiverseenvironment.
• Performed walkthroughs and peer reviews with developers and business users.
• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
• Strong work ethics, able to take ownership of all duties and responsibilities and efficient time management skills. Group and individual based problem solving and decision making skills.
• Excellent Documentation, Communication, Negotiation and Analytical Skills.
• Working on system integration, and coordinating with third party vendors; understand the scope and feasibility of desired functionality.
• System Testing Support.
• User Acceptance Testing Support.
• Production Implementation Support.
• Post-Implementation Support.

TECHNICAL SKILLS

Project Methodologies: Agile, Waterfall, RUP, Scrum

Business Modeling Tools: Rational Rose, MS Visio, Data Modeling, Business Modeling, Use Case Diagrams, Sequence Diagrams, and Activity Diagrams

Languages: SQL, HTML, XML

Bug Reporting Tools: Rational Clear Quest, Quality Center

Requirement Management Tools: Rational RequisitePro, Telelogic Doors

Defect Tracking Tools: Rational Clear Quest

Operating Systems: Windows NT/XP/2007, UNIX

Business Applications: MS Project, MS SharePoint, Microsoft Office Suite-Word, Excel, PowerPoint, MS Outlook, MS Lync, Rally

PROFESSIONAL EXPERIENCE

Confidential, PA

Requirement Analyst

Responsibilities:

• Created the project plan and identifying milestones, activities, tasks and resources to be allocated for each activity.
• Responsible for gathering requirements and creating the document after gathering the requirements.
• Worked extensively in organizing, scheduling and facilitating meetings between the key members of the project, which included the project manager, IT team, Business team, Product Team as well as the other stake holders.
• Utilized Agile methodology in the implementation of the system analyzed and designed business process flow diagrams using Visio.
• Mentored various teams on Scrum methodology and helped the company transformation in to an Agile Development Shoppe.
• Participated in the logical and physical design sessions and developed design documents. Involved in developing the test strategy and helped in developing QA Test plans for End to end Testing.
• Worked with teams dispersed across a large geographical area and identified and presented their requirements to the team.
• Conducted walkthrough of BRD in theJAD Sessions withusers and developers. Collected specific information to include in the Functional Requirements Document (FRD).
• Performed Gap Analysis of business requirements and reported the GAP to the management.
• Translated business requirements into technical specifications and communicate clearly with both technical and non-technical audiences.
• Provided customer service and support for Property & Casualty (P&C) risk management needs.
• Assisted system analyst to create Sequence Diagrams and Class Diagrams to show the individual flow of activity and define functionalities of various processes in policy administration.
• Partnered with the Project Manager, Product Owners and Business users to scope out the project objectives and determine impact and timeline of various deliverables.
• Formed advanced SQL Queries and used Microsoft Excel to investigate data issues in the Data Warehouse and worked with the Users and Technology Team to formulate a solution to resolve the issue.
• Involved in development of timelines for project delivery, and managing projects and resources to successful completion.
• Facilitatedthe User Acceptance Testing (UAT) and documented any issues or defects and eventually got sign off from the relevant parties.
• Developed tables, Views, Stored Procedures and Triggers using SQL Scripting.
• Prepared Flow Diagrams, Sequential Diagrams in MS Visio.
• Project tracking and documentation using MS Project, Excel, Access and Word.

Confidential, Trenton, NJ

Business Analyst

Responsibilities:

• Involved in gathering the requirements that were critical to the business process flow and using those requirements for the Business Requirements Document (BRD).
• Conducted JAD sessions with Subject Matter Experts (SME’s) to obtain domain level information, interviewing and asking detailed questions and carefully recording the requirements in a format that can be reviewed an understood by both business and technical team.
• Responsible for gathering requirements from the stakeholders and create product backlog with user stories.
• Conducted mass user interviews with application user representatives and SMEs.
• Created data mapping documents and transformation between ESB, EDS, and external vendors
• Working closely with EDS developer (.NET application) for persisting and caching report received from external vendors
• Mapped requirements between .NET application and Enterprise Service Bus
• Involved in Data migration, DB Design, and data conversion process.
• Enhancement of legacy application UI to meet underwriting and product needs
• Implemented commercial auto products in Guidewire, and defining product model for Commercial Auto for multiple states.
• Understanding integration requirements of Home Inspection Index from LexisNexis to GWPC to receive Index Score for Dwelling, Umbrella, and Homeowners products.
• Knowledge on Auto Data and Property Data Prefill Products from LexisNexis to GWPC.
• Integration of MSB (Replacement Cost Calculator) service, Mellissa Data, HO Inspection Score to GWPC
• Understanding dependencies between Guidewire Contact Manager and Guidewire PolicyCenter
• Created business requirement documents (BRD)and integrated the high-level user requirementsfor theunderlying platform functionality.
• Understanding roles and permission of adjuster, appraiser, managers, supervisors in Guideiwre CC
• Facilitated Guidewire workshop for Guidewire suite display-PolicyCenter, Product Model.
• Identified high-level requirements in Inception for Guidewire PolicyCenter .
• Identified high Gaps between functionalities of current system and Guidewire.
• Prepared training documentation for end user groups.
• Used Agile - Scrum methodology and worked in short Sprints to achieve goals.
• Participated in Scrums & Scrum of Scrums and discussed the open issues and statues.
• Participated in Agile Planning Sessions and assumed the Product Owner role for the Agile initiative.
• Created and explained the User Stories to the Scrum Team and helped them design the Tasks.
• Implemented Traceability Matrix and User Requirement Specification Document and verified the functionality coverage.
• Involved in development of timelines for project delivery, and managing projects and resources to successful completion.
• Participated in the logical and physical design sessions and developed design documents. Involved in developing the test strategy and helped in developing QA Test plans for Functional, Integration and System Testing.
• Held daily and weekly meeting with the development and testing team to relay any changed requirements.
• Developed and documented Standard Testing Procedures for both Manual and Automated Testing.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Worked onCommercial lines Property and Casualty Insuranceproduction issues including both policy and claim processing.
• Created various Use Cases and workflow diagrams, sequence diagrams, and Class diagrams using MS Visio and used UML methodology to define the Data Flow Diagrams (DFD.)
• Developed comprehensive system test scenarios and test scripts.Responsible for performing back-end analysis and testing using SQL queries.
• Facilitatedthe User Acceptance Testing (UAT) and documented any issues or defects and eventually got sign off from the relevant parties.
• Microsoft Office (Outlook, Word, Excel, Visio, Access) at various phases of development for documenting the requirements.
• Developed SQL queries, functions, stored procedures and triggers to perform the backend testing of the data.

Confidential, NYC, NY

Business System Analyst

Responsibilities:

• Analyzed System and Functional Specification documents.
• Assisted with documentation updates, BRD updates, resource allocations / assignments, materials required for project review meetings and meeting minutes
• Created a Test Strategy to be implemented across the web integrated system.
• Implemented a modified RUP for managing requirements.
• Involved in UML diagrams and design of Use Case Diagram, Class Diagram, Sequence Diagram, and State Diagram for project documentation using Select Enterprise.
• Gap Analysis of client requirements, generated workflow process, flow charts and relevant artifacts
• Knowledge of claims systems and policy administration system.
• Gathered business requirements through interviews, surveys, JAD sessions and observations and created the Business Requirements documentation for building UI for viewing data.
• Assisted in the documentation of requirements for the claims management system as a business analyst.
• Tested security privileges of the application for individual users as well as group access.Extensive interactions with the client and the management teams to understand the requirements and report the status of the testing efforts on their applications.
• Using SQL and TOAD analyzed the Business by performing data analysis and also monitored the databases during production support.
• Conducted peer design and code reviews and extensive documentation of standards, best practices, and ETL procedures.
• Collaborated with developers as needed to determine the root cause of defects, report software bugs and re-tested the fixed issues.
• Checked validation of the application against the requirements, was involved in writing several test cases for UAT and Unit Testing.
• Interacted with developers to get involved in meetings and walkthroughs and was responsible for weekly status reports.
• Concentrated on implementing batch integration in replacing the existing legacy Batch applications like payments and billing.
• Understanding of the as-IS Systems (Current Environment) and the development of the To-Be Systems (Target Environment).
• Developed timelines for project delivery, and managed enterprise projects and resources to successful completion.
• Designed and executed Test Plans and Test Cases and generated Test Scripts and Test scenarios.
• Coordinated User Acceptance Testing with the UAT group to ensure the correct business logic.
• Developing the test strategy based on the provided Test Planning and Test specification Documents.
• Analyzed and Executed Test Cases and Test Plans based on software requirement specifications and Functional specifications.
• Facilitated CR Review Meeting with product, marketing and involved in gathering estimates with impacted teams
• Used Defect Tracking System in Quality Center to report, update and analyze the defect.
• Participated in walkthrough and defect report meetings periodically.
• Participated in the test environment setup and in ensuring that the facilities, test tools and scripts are in place to successful performing the required testing effort.
• Worked extensively on Business Requirements, Functional Specification, Data-Integration, Data Mapping, and Data Warehouse access using SQL and Crystal Reports, ETL process, use cases modeling (UML) using MS Office (Word, Excel, Access, Visio) and dashboards.
• Involved in Data Analysis, Data Modeling and Logical Data Specification.
• Wrote SQL queries for data validation, analysis and manipulation, and maintaining the integrity of the database.

Confidential, Indianapolis, IN

Business Analyst

Responsibilities:

• Involved in interactions with the Subject Matter Expert, Project Manager, Developers, and the End-Users.
• Conducted JAD sessions as a lead facilitator in requirement phase.
• Participate in SCRUM development teams within an AGILE environment.
• Prepared requirement documents for extraction, data analysis, and loading process on the data collected as a part of data mapping procedures, and prepared BRD and functional/non-functional required documents for the application using Microsoft Word.
• Performed gap analysis.
• Interacted with Business Users to conduct thorough Requirements Analysis.
• Reviewed and analyzed the business environment and identified process improvements.
• Involved in requirement gathering by conducting personal interviews, developing questionnaire, brainstorming, or role playing to get a better understanding of client business processes and creating requirements traceability matrix for tracking the requirements.
• Conducted Design Walkthroughs with end users, developers, managers, and analysts to gather the modification requests and to upgrade or change the business specifications for the product.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Assisted with Test Cases and development strategies with Quality Assurance Group (QA) to implement them.
• Developed Test Plans and Test Cases according to Business Requirements.
• Maintained status report of the testing had been conducted.
• Created Scenarios to conduct the load test using Load Runner.
• Used HP QC as the defect-tracking tool to enter defects regarding the issues found during testing.
• Inserted Requirements in HP QC, Mapped Requirements with Test Cases.
• Created Users, Setting Up The Auto-Email Configuration, Set Traceability notifications, set Up Workflow, Setting Up Permissions for Different Users Depending on their Group (IN Quality Center)
• Generate various reports and graphs in Quality center to analyze the AUT.
• Used Quality Center as a Bug Reporting Tool for entering the Bug.
• Involved in generation and execution of SQL queries.
• Acted as User Acceptance Testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on a daily basis.
• Maintained MS Access databases, and created reports using SQL queries.
• Developed use case Designed process flow diagrams using MS-Visio and also Business Context Diagrams.