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Senior Software Analyst/scrum Master Resume

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Littleton, CO

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SUMMARY

  • Highly successful Senior Business/Software Analyst with proven success creating quality requirements and high level designs based on current and anticipated customer needs.
  • These solid and on occasion innovative requirements, drives the team to success in development, testing, quality assurance and implementation.
  • Key strengths in prioritizing, problem resolution and solution execution.
  • Hands - on troubleshooter with strong understanding of process resolution that requires SOX Compliance processes.

TECHNICAL SKILLS

  • VersionOne
  • Toad for Data Analyst
  • WinSCP
  • Rally
  • Toad for Oracle
  • Microsoft Visio
  • Unix
  • Microsoft Access
  • Microsoft Project
  • Putty
  • SQL
  • Vi
  • Vertica

PROFESSIONAL EXPERIENCE

Confidential, Littleton, CO

Senior Software Analyst/Scrum Master

Responsibilities:

  • Comprehend and generate business and system requirements from product and other internal customers. This included moving to a new directory assistance and operator services. In addition to identifying and defining the technical requirements for mediation to move former tw telecom, I researched and determined how to move the rest of Level 3 to this new vendor as well.
  • Facilitate project scoping and solutions including analysis, design, development, and testing. This past year involved moving the former tw telecom mediation and billing into the Level 3 processes.
  • Converse with multiple teams to update and enhance enterprise-level functional architectures.
  • Produce step by step system user guides and provide training when necessary.
  • Produce reporting for upper management regarding team progress by extracting information from Rally (Agile Software).

Confidential, Littleton, CO

Senior Business Analyst/Senior Engineer System

Responsibilities:

  • Subject matter expert on Sonus and TDM call detail records.
  • Subject matter expert in industry standard EMI (Exchange Message Interface) call records.
  • Supported new products and product life cycle in order to support both internal and external customer needs. Products included long distance, toll free, various types of local, directory assistance, operator services, burstable internet, etc. Defined the requirements for an international report to allow product to ensure margins were adequate for different countries. Invented a method to identify international usage that would allow billing to discount individual accounts for international usage by country in order to allow the company to be more competitive.
  • Improved the accuracy of invoices by creating and refining call recording requirements for various products. Defined the mediation specifications and requirements on how to process these call detail records and associate them to a specific type of call. Ensured the invoice was in compliance with the FCC’s Truth in Billing Policy.
  • Aided and identified usage report requirements for internal groups to help support their job functions. Worked with Carrier Access Management to define the requirements and the logic to provide the details required in the Rural Call Report required by the FCC; took the high level requirements from network engineering and produced detailed specifications for extracting the required call detail records and defined how to summarize the call records into meaningful information. Reports included trunks and volume of short call durations; toll free trunk usage, a product international report
  • Documented and maintained functionality specifications for end user mediation.
  • Produced user process documentation and provided training on new functionality or processes.
  • Other projects worked on included:
  • Moving toll free traffic from the SCS to the Sonus PSX. This required identifying a new methodology of extracting the ring to number to be used for jurisdictional purposes.
  • Determining how to identify outcalls from mailboxes and which ones required invoicing.
  • Participated in selection of a conference vendor; defined the technical requirements on how to invoice specific types of calls, provided billing requirements on how to process the calls and display them on the invoice.
  • Auditing switches for call records to ensure call records are recording on all applicable trunks and all types of calls recorded with the correct call type.

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