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Senior It Business Analyst Resume

Irving, TX

TECHNICAL SKILLS

  • Rally Agile Sofware
  • JIRA/Confluence
  • HP Application Life Management (ALM) 11.0/12.01
  • Planview
  • Blueprint v5
  • MS Sharepoint
  • MS Visio
  • OneNote
  • MS Project
  • Mercury Quality Center 9.0/9.2
  • Test Track Pro iClear Invoice System
  • MS SQL Server 2005/2008/2012 R2
  • Oracle 11i (HCM)
  • SAP GUI version 720 (HCM)
  • IBM Cognos Framework Manager
  • PeopleSoft 7.5/8x/ 8.5/8.8/8.9/9.0
  • AR/Billing
  • CRM
  • ELM
  • HRMS
  • Various web
  • Java
  • .NET
  • HTML5
  • Balsamiq Mockups 3
  • HP Quality Centre
  • Bug Track
  • Microsoft Project
  • Rational Rose
  • Rational Requisite Pro
  • MS SharePoint
  • Equator
  • LSAMS
  • Cascade
  • TIIBCO
  • DCF
  • Hyperion
  • Bug Truck
  • Agent Portal 2.0
  • Salesforce
  • Workday Crystal Reports.

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Senior IT Business Analyst

Responsibilities:

  • Worked with Confidential Retail Services group for Fusion Commercial related projects which supports NextGen architecture that leverages the use of microservices/API’s.
  • Supported Confidential ’s partner commercial credit card servicing platform that leverage HTML5, CSS3, JavaScript, IOS and Android (responsive design) development environments.
  • Provided direction and technical leadership as the technical resource while working with the Scrum teams.
  • Partnered and worked with Product Mangers, Product Owners, Technical Program Managers and Software Development Engineers on understanding product features including end to end systems integration in order to define features and user stories.
  • Created Features, Epics, User Stories, Acceptance Criteria and Definition of Done.
  • Led user story grooming sessions with teams and ensured backlog priorities according to business / product vision.
  • Reviewed the service demo with the product team against the acceptance criteria for the product.
  • Managed coordination of cross functional team dependencies including backend integration and migration workstreams with UI development teams for downstream and upstream impacts.
  • Contributed to the NextGen Infrastructure roadmap and platform working with architecture groups and the business how to deliver the functionality. Partner with our IT teams for the technical implementation/rollout of digital solutions.

Confidential, Waukegan, IL

Senior IT Business Analyst

Responsibilities:

  • Worked with Sales, Development and Delivery teams to ensure client projects are maintaining appropriate expectations and within scope while coordinating with other technical resources to deliver outstanding services.
  • Determined operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
  • Managed relationships between functional groups and IT organizations to assure effective communication between the groups.
  • Participated in the Agile ceremonies including (daily standups, grooming, planning sessions, retros and sprint reviews).
  • Created User stories, User Acceptance Criteria, and supported Users through resolution of UAT or Production issues.
  • Tested client applications, oversaw client UA testing and provide functional demos to clients.
  • Prepared technical reports by collecting, analyzing, and summarizing information and trends using CAFÉ (Microsoft Excel Add - Ins).
  • Standardized and implemented project management best practices, tools and techniques to the delivery team.

Confidential, Lewisville, TX

Senior IT Business Analyst

Responsibilities:

  • Responsible for initiating, planning and executing projects while following the project management life cycle (PMLC) and software development life cycle (SDLC) methodologies.
  • Managed and led projects including data integration, data mapping, data migration, or conversion efforts with the Loan Servicing and Accounting Management Systems (LSAMS).
  • Facilitated requirements gathering sessions with the Business, Compliance, Legal, and Technology.
  • Converted the requirements gathered into user stories and acceptance criteria
  • Collaborated with client subject matter experts and stakeholders to refine the requirements and acceptance criteria.
  • Participated in the Agile grooming and planning sessions to organize the epics, stories, and tasks
  • Ensured epics, stories, acceptance criteria and their links are kept up-to-date in Jira especially after agreed scope changes.
  • Validated functionally against the acceptance criteria to identify any defects that require adjustment to meet acceptance criteria.
  • Used MS SQL Server to create queries and run scripts to extract data fields that needed to be analyzed for clean-up.
  • Facilitated and lead field validation sessions with business teams in preparation of data clean-up.
  • Created weekly status and dashboard reports for distribution to senior and executive management.

Confidential, San Francisco, CA

Senior IT Business Analyst

Responsibilities:

  • Managed projects within Confidential Retail Services initiatives secured session for desktop, tablet and mobile applications in the online sales and marketing channel.
  • Performed business user testing, issuing and prioritizing enhancements, change requests and creating business requirements documentation.
  • Acted as a Subject Matter Experts to development teams producing the technical specifications in the BRD for different products such as Debit Cards, Credit Cards, Portfolio Management Accounts, insurance accounts and Wells Home Mortgage Loans.
  • Involved in developing the test strategy and assisted in developing test plans, test case objectives and test cases. Developed Test scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specification and/ or product knowledge.
  • Produced business requirement artifacts - including UML, Use Cases, Business Rules, Supplemental (Non-Functional) Specifications, and User Interface Design Specifications and requirement traceability matrix.

Confidential, Jersey City, NJ

Business Analyst

Responsibilities:

  • Worked with operations group, trading desks and Equities Administration to map out detailed process flows to identity current and future state processes including identifying areas of improvement for establishing best practices, standardized procedures, manage internal projects as well as cross functional projects.
  • Responsible for reviewing and working with development team to analyze existing DB and clean up data to prep for data conversion.
  • Responsible for the creation of ad-hoc reporting using crystal reports including assisting with providing larger amounts or complex data reports to senior management.
  • Prepared Business Requirement Document and then converted business requirements into Functional Requirements Specification and Technical Specification using Rational Requisite Pro.
  • Identified Use Cases from the requirements and created UML Diagrams in Rational Rose, including Sequence Diagrams, Activity Diagrams and Class Diagrams.
  • Created Test Plans that contains test cases, test data and expected results for the User Acceptance testing.
  • Collaborated with system architects, SMEs, Developers, Business and QAs in the design, development and implementation of a data warehouse application for the field users.

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