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Sr. Business Systems Analyst Resume

Riverdale, MD


  • IT professional with 7+ years of experience in developing project strategies and data analysis with in - depth knowledge of business processes in various verticals such as Banking, Insurance, Health Care and Government.
  • Conversant with entire phases of SDLC involving Systems Analysis, Design, Development and implementation.
  • Extensive experience in Business Requirements Gathering, Process Flow, Process Modeling and Business Analysis.
  • Experienced in creating Requirements, Use Cases, User Stories, Functional Specs,business requirements document, High Level Design document, and Data Flows.
  • Experienced in writing Deployment Documents for SIT/QA/Prod environments, Mapping Document, Test Scenarios, Test Plans and Release documents.
  • Hands on experience in Functional Testing, and Conducted Fit-Gap analysis, SWOT Analysis and Cost Benefit Analysis.
  • Experienced in scrum agile meetings - sprint planning, retro, backlog grooming, daily stand-ups, and analyzed the Iteration Burn Down charts
  • Experienced in conducting JAD/RAD sessions, walkthrough, Interviews, Workshops with end-user/clients/stake holders/SMEs and the IT group (Development and QA teams)
  • Experienced in Business Process Management and Business Process Reengineering using iSixSigma techniques.
  • Coordinated with Multiple onsite /offshore development team and overseeing projects.
  • Act as liaison between internal business units, technology and support teams
  • Strong analytical skill to evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into comprehensive requirement
  • Experience in Salesforce implementation cycle in Sales, Marketing, Service modules.
  • Experience in facilitating and coordinating multiple project teams and engaged in the establishment and implementation of new projects to support the Project Manager
  • Supported practice group strategic plans through structured analysis and research related to business objectives.
  • Experience in translating complex business problems into requirements or processes.
  • Extensive experience in communicating complex solutions clearly and effectively, both verbally and written.
  • Ability to identify gaps, risks, and constraints in the project - resources, timeline, etc.


O/S: Windows XP, Windows 7, Windows NT, Windows server 2003/2008

Database: SQL server 2005/2008, Oracle, MS Access

Diagrams: UML Diagrams (use case, activity, sequence, state, class)

Methodologies: Scrum, Waterfall, Agile Methodology, RUP (Rational Unified Process)

Management and Business Tools: MS Project, MS Visio, MS Office, MS Excel, PowerPoint, Agile Accelerator, TFS, JIRA, Office Suite, Rational Rose, Rational Requisite Pro, Microsoft reporting services, HP Quality Center/AML, HP QTP, XML, HTML, Clear Case, iSixSigma, SharePoint


Confidential, Riverdale, MD

Sr. Business Systems Analyst


  • Serve as a liaison between SMEs and Development team to resolve any conflicts and Led training sessions and UAT sessions for SMEs and Stakeholders/Business Users.
  • Working with a cross-functional team (scientists, epidemiologists, policy experts, software developers, hardware architects).
  • Document requirements, define scope and objectives, and formulate proposed systems to parallel overall business strategies.
  • Perform analysis of business systems and software solutions to increase the efficiency and effectiveness of work processes for both current and future business needs.
  • Prepare detailed reports and process flow diagrams.
  • Prepare functional requirement document, Test cases, use cases, and End-User training documents.
  • Prepared and led meeting between departments.
  • Identified and worked to remove barriers to successful completion of the overall project, with emphasis on resolving issues with data discrepancies.
  • Assessed all work streams and service deliverables for accuracy, quality and timeliness.
  • Introduced the Agile SCRUM process for the Risk Data team and utilized Agile Accelerator to manage the team's software development lifecycle including deriving product backlog items, assigning sprint work items to developers and conducting sprint planning meetings.
  • Performed role of Scrum Master, conducted sprint/standup sessions and analyzed the Iteration Burn Down charts and reviewed defects.
  • Conducted GAP analysis to identify business rules, business and system process flows, user administration, requirements and assumptions.
  • Facilitated JAD sessions to gather requirements and user stories workshop.
  • Collected data from SMEs and pulled data from legacy system for analysis and to assist the development team.
  • Responding to APHIS end-user support questions, reports and information requests.
  • Assisted project manager and Import/Export National Director to manage scope and schedule within the project team to resolve conflicts.
  • Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
  • Provided support ongoing salesforce application maintenance and administration services.

Environment: Windows7, MS Office Suite (Vision, Project) HP Quality Center/AML, HP QTP, XML, HTML, Agile Accelerator, Microsoft SQL Server 2008, JIRA

Confidential, Charlotte, NC

Business System Analyst


  • Develop and write user stories that directly support the primary objective of the project and are appropriate size for iterative development.
  • Managed initiatives from end to end, worked with scum teams, developers, testing team, SMEs, possibly vendors, etc.
  • Translated client and product strategy requirements into application requirements and user stories and managed the product backlog.
  • Managed backlog tracking, burndown metrics, velocity, and task definition.
  • Collaborated with the team on Sprint Planning and assist with planning to accomplish items from sprint backlog.
  • Managed backlog by creating a prioritized list, product backlog, and assists the team in breaking down the pieces into smaller, more manageable pieces and build it incrementally.
  • Design wireframes for business partners and clients.
  • Defined acceptance criteria and managed acceptance process with development.
  • Facilitated regular meetings with project team, sponsors, and stakeholders; Solicit stakeholder feedback to validate priorities.
  • Created detail process flow documentation based on the input from system users and understood the system architecture.
  • Developed Business Requirements Document, Functional Specification Document, Test Cases, and Work Instructions document.
  • Effectively handled scope creep and successfully analyzed its impact on budget and timeline.
  • Created use cases with alternate flows and maintained traceability matrix.
  • Conducted training sessions for the Customer Care Team.
  • Worked with data analyst to write queries and load output into excel sheets, create pivot tables and design Chart and Stack charts.
  • Served as a liaison between Clients and Technical Staff to resolve any conflicts.
  • Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders.
  • Worked extensively through Agile development methodology by dividing the application into iterations.
  • Proactively participated in customer engagements, follow direction from lead technicians, work with customers, and in technical planning.
  • Participated in daily standup meetings, planning meetings, reviews, and retrospectives.
  • Provided on going End-User support after final product release.

Environment: Windows7, MS Office Suite (Vision, Project) HP Quality Center/AML, HP QTP, XML, HTML, JIRA, Microsoft SQL Server 2008

Confidential, Chicago, IL

Business Analyst


  • Assisted with End to End Disability Claims business analyst activities on projects that include various phases and medium to large sized project teams.
  • Translated business goals into process changes and supporting system requirements.
  • Reviewed and assessed Change Requests for work stream impact analysis (as required).
  • Collaborate and consult with IT on design.
  • Supporting Operational Readiness Activities.
  • Support User Acceptance Testing.
  • Shared the facilitation of daily stand-up, retrospective, backlog grooming and iteration planning meetings serving in a Scrum Master role.
  • Conducted meetings with the ICS Subject Matter Experts for understanding the flow of the Use Cases to update the Use Cases for the new system.
  • Conducted Use case walkthrough meetings with the Business Experts (Client team), to update the Business Rules and flows of the Use cases and add more enhancements to the System to make it more user friendly and efficient.
  • Identified and documented business processes, gather requirements; and determine scope of implementation phase.
  • Worked closely with business partners and IT business solutions implementation team during project execution and deployment.
  • Involved in preparing the User stories and UI wireframes for the new system based on existing system screen shots.
  • Worked on Agile methodology to keep the whole team involved in the project in terms of communication.
  • Was involved in daily stand up meetings with both the Technical team and the QA team to provide the document artifacts and defects for the release.
  • Was extensively involved in preparing new Use cases and updating the existing Use cases for the applications.

Environment: Windows 7, HP Quality Center, HP QTP, MS Visio, Rational Requisite Pro, Clear Case, JIRA, Oracle, PL-SQL

Confidential - Durham, NC

Business analyst


  • Developed functional IT requirements and specifications for new or upgraded software applications.
  • Created validation documentation, execute validation scripts and maintain the current change control processes for numerous applications.
  • Served as a “super user”, trainer, and technical/functional software support expert for CLS applications.
  • Assisted in populating application configuration and metadata tables in the migration of historical data held in various legacy databases into the Clinical LIMS
  • Assisted in testing, QA, and updating software products, new releases, enhancements, fixes, and maintenance
  • Managed the activity of other system analysts by develop operational goals, create schedules, work plans and guidelines to meet department objectives.
  • Assessed project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals.

Environment: Windows UNIX, SQL Server, .NET, Agile, MS SharePoint, XML, MS Office, MS Visio, MS Project, HP Quality Center, Rational Tools, UML, TFS

Confidential, Phoenix, AZ

Business analyst


  • Responsible for coordinating and managing the team and the project scope.
  • Works closely with all business roles, including Implementation, Account Management, services supervisors, client care, HCS PMO and IT.
  • Works with individuals and teams across platforms, applications, and/or business lines.
  • Provides consistent and comprehensive status updates on a regular basis.
  • Implemented Business Process Management (BPM) approach to align all the aspects of the organization with the wants and needs of clients.
  • Conducted several end user meetings and workshops to facilitate team discussions to find out the needs of the end users for Requirements Gathering.
  • Coordinated and Conducted individual and Group (JAD) Sessions with business stakeholders.
  • Assisted PMO and Governance functions with status and metric reporting as needed.
  • Analyzed the existing high-level user requirement documents and assisted in drafting the Framework for the Demonstrator.
  • Was responsible for determining ADHS regulatory compliance which stated that ADHS needed to send lab reports state health departments electronically
  • Tracked progress of the project and deliverables and provide status report to upper management weekly.
  • Evaluated clients’ requests against current system capabilities and current custom development capabilities to ensure that project scope is achievable.

Environment: Windows Server 2008 R2, Microsoft SQL Server 2008, Microsoft Office, SharePoint Server2007, Microsoft Office Suite, Rational Clear Quest, TFS

Confidential - Columbus, OH

Business Analyst


  • Involved in all phases of the project life cycle including Requirements Gathering, Development, Unit & Integration Testing, UAT, Go Live and Post Production Support.
  • Identified Gaps in the system, based on user and policy requirements and prioritize the requirements of the users.
  • Assisted Business Development team during the sales and pilot opportunities.
  • Elicited requirements using interviews, document analysis, storyboards, business process descriptions, use cases and workflow analysis.
  • Participated in requirement analysis/discovery meetings to ensure provisional requirements matched technical specifications for clients. Process resulted in changes to streamline the Hewitt system to client requirements.
  • Participated in solution validation and quality control activities such as walkthroughs, peer reviews, inspections, unit testing, and regression testing.
  • Worked closely with Quality Assurance team to set up technology platforms for extension of client’s services after analysis of client requirements and using SDLC methodologies.
  • Partnered with Lead Systems Analyst to report/review system defects/changes and mitigate participant risk. As part of the process, collaborated with the Lead System Analyst in the execution of systems and acceptance testing by facilitating participation of appropriate staff to ensure project signoff. Increased accuracy by placing quality checks on delivery reports and improved report accuracy and saved peer review time.
  • Acted as a subject matter expert in ongoing processes; led training sessions to offshore BAs and Benefit Center Associates to enhance Business knowledge about Hewitt business system and general ongoing procedures.

Environment: Microsoft Office Suite, Quality Center, SQL, Agile, Project Management, Adobe Photoshop, Sessions Manager.

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