Analyst, Billing System Resume Atlanta, GA - Hire IT People

OBJECTIVE:

To perform technical and software support, marketing and branding, and office or project administration in a large or medium sized company.

SUMMARY:

Established five years of experience in financial accounting, billing support and office management.
Conducted a wide variety of duties to facilitate the work of sales, management, accounting staff.
Established three years of experience in sales, customer service and dispatch.
Used a variety of technology to organize sales calls, fulfillment and technical support.
Proficient in a variety of office hardware and software including Microsoft Office, Peachtree Accounting, Salesforce, Workbench, ABT, Starz, Emap, Eslam, DDP billing, and WFX Dispatch system.

SKILLS:

KEYWORDS: DDP, software testing and management, technical support, support services, customer service, business administration, office administration, accounting, billing, financial analyst, sales support, dispatch, office management, project management, marketing

EMPLOYMENT HISTORY:

Analyst, Billing System

Confidential, Atlanta, GA

Responsibilities:

Implements testing procedures and processes for new and modified applications.
Implements software enhancements to billing and addressable systems.
Oversees projects that require mass changes to the Confidential billing system for MIS and other departments.
Creates and changes parameters on Confidential with an understanding of business impact.
Plans and assists in determining scope of new projects and impact on the departments. Studies and evaluates existing workflow and recommends improvements.
Oversees daily operation of PPV, billing production, collections and reporting processes.
Trains co - workers in billing system skills.

Coordinator, Technical Product Sale Support

Confidential, Atlanta, GA

Responsibilities:

Performed technical and accounting support for company headquarters and sales departments using a variety of workflow, accounting and sales software.
Performed MOD conversion of Confidential accounts and account audits to prepare for conversion to Confidential biller
Used ABT tool to build addresses in Confidential and Confidential billers.
Fluent with Salesforce, Workbench, ABT, Starz, Emap, Eslam, Microsoft, Excel, order scrubbing, building orders in Confidential and Confidential billers.
Managed work funnel (First in, first out leads).
Met monthly score card metrics each month.

Customer Care Representative

Confidential, Atlanta, GA

Responsibilities:

Made outbound calls and scheduling using Confidential, DST, WFX (Dispatch system), Excel, Microsoft. ICHAT.
Maintained appointment schedules, deescalated cancelations.
Rekeyed appointments and obtained ETAs.

Customer Care Representative

Confidential, Atlanta, GA

Responsibilities:

Performed customer service functions to maintain and schedule service appointments and to facilitate billing, repairs and sales.
Used a variety of software and hardware to maintain workflow. Fluent in VOIP, Telecommunications, Cloud, Erate, B2B, Microsoft Office Suite, Confidential, Grand Slam, Virtual System with Confidential, Einstein, and My Workspace system.

Telemarketer

Confidential, Atlanta, GA

Responsibilities:

Conducted product sales, scheduling and customer service.
Fielded outbound calls using company Confidential system.

Shift Manager

Confidential, Marietta, GA

Responsibilities:

Managed employees and store operations.
Conducted accounts payable and handled deposits.
Performed daily inventory.
Met or exceeded quarterly sales goals by 15%.
Performed administrative duties for a nonprofit organization.
Conducted administrative assistance, marketing and branding.
Used Quick Books to accomplish office accounting functions.

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Analyst, Billing System Resume

Atlanta, GA

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